Short Courses. All courses are conducted in NTUC Centre, One Marina Boulevard, unless stated otherwise. Page 1

Transcription

1 Short Courses All courses are conducted in NTUC Centre, One Marina Boulevard, unless stated otherwise. Page 1

2 Industrial Relations COMPANY RESTRUCTURING, TRANSFERS & REDUNDANCY Why do employers restructure their businesses? Some of the reasons may include: To survive or remain viable To maintain competitiveness To keep up with new technologies and enhance productivity To streamline or expand their operations as a result of changing market or business trends To align or meet with Government s objectives With restructuring comes changes changes in (1) operation, (2) HR policies and (3) manpower needs. During such times, what do our leaders need to know, in order to be constructive and effective advocates for our workers? Through this course, participants will: Understand the protection accorded to employees under the law Acquire good practices and procedures for retrenchment arising from mergers and the dispute settlement machinery Know the employer s rights and employee s protection and the impact and effects Impact and effects of company restructuring 7 June, 9 am to 5 pm 23 October, 9 am to 5 pm GRIEVANCE HANDLING, DISCIPLINE & DISPUTE MANAGEMENT Grievances are complaints, in the workplace, formally brought by individual employees, through the official grievance procedure. Discipline refers to the formal actions taken by Management against an individual who fails to conform to the rules established by the Management within the organisation. Disputes refers to the issues relating to industrial matters (employment, terms of employment, conditions of labour etc). For the handling of both matters, a certain level of sensitivity and skillfulness is required, lest the issues escalate. Therefore, this course addresses the knowledge and skills required to handle grievances, discipline matters and manage disputes. Understand the key principles and procedures of grievance handling Learn the counselling processes Apply effective communication skills to handle and resolve grievances Acquire knowledge on how to take appropriate disciplinary actions and proper handling of the dismissal process Learn how to manage disputes at the workplace 6 March, 9 am to 5 pm 6 July, 9 am to 5 pm Page 2

3 Industrial Relations HANDLING WORKPLACE HARASSMENT When employees treat each other with respect and professionalism, a positive workplace culture will be created. However, when the workplace is disrupted by someone disrespecting their co-workers, anger and resentment can destroy morale. Workplace harassment can damage relationships and destroy lines of communication among employees. This course aims to equip leaders with the ability to recognise workplace harassment and knowledge of how to confront harassment situations that might arise in the workplace. Understand the need for protection against workplace harassment Understand the framework of the protection from the Harassment Act, including o Various offences under the Act o What constitutes workplace harassment o How to determine if a course of conduct is harassment under the Act Learn about the options, remedies and avenues if one is affected by workplace harassment, including getting a Protection Order Know what can be done at the workplace to prevent workplace harassment Better understand the Tripartite Advisory on Managing Workplace Harassment 15 May, 9 am to 5 pm 16 July, 9 am to 5 pm TERMINATION & DISMISSAL Termination of an employee s services can be due to a variety of reasons, ranging from poor company performance to an employee s lessthan-stellar performance. Whatever the reason, being dismissed has a negative stigma and might affect future employment opportunities. When a union member is dismissed, union leaders are often called upon to represent said member. This course aims to equip leaders with the knowledge and skills required to represent members effectively in matters of termination and dismissal. Understand the different types of contract and different contract breaches Understand the law on termination and dismissal Know the notice period required and the reinstatement and compensation for wrongful dismissal Know the different types of misconduct and be aware of other forms of termination of services 9 April, 9 am to 5 pm 9 July, 9 am to 5 pm Full fees: $ (incl. GST) Fees for union leaders: $40.00/participant Page 3

4 Industrial Relations UNDERSTANDING THE EMPLOYMENT ACT The Employment Act is the main labour law in Singapore, governing the basic terms and conditions of employment. It spells out the obligations of both employers and employees when they enter into a working relationship. It is essential for all leaders to have a good understanding of the Employment Act, so as to ensure that the members are treated fairly and to minimise disputes on employment issues with management. This course aims to equip leaders with a current knowledge of the Employment Act, so as to ensure fairness within the workplace. Acquire knowledge on the contents of the Act, its coverage and the terms and conditions of employment Understand the key issues for a contract of service Learn about the structure and process of the dispute settlement machinery 15 March, 9 am to 5 pm 16 August, 9 am to 5 pm UNDERSTANDING WICA & WSHA While every effort is being made by employers to keep their workplaces safe, accidents and unexpected illnesses related to the work environment do occur. If this happens, what are the employees rights and what are the employers obligations? This course aims to equip leaders to handle claims from members who may suffer injuries from accidents or contract occupational diseases, arising out of and in the course of employment. Through the course, participants will better understand: WSHA: Guiding principles of WSH framework Key features of WSH Act Subsidiary legislations on: o General Provision o Risk Management o Incident Reporting o First Aid o WSH Committees Roles and responsibilities of stakeholders Penalties for non-compliance Best practices for workplace safety and health WICA: WICA vs common law Coverage and exclusions Liabilities and non-liabilities for compensation Coverage of insurance and claim process 19 April, 9 am to 5 pm 18 September, 9 am to 5 pm Page 4

5 Industrial Relations WORKPLACE INVESTIGATION & BOARD OF INQUIRY When misconduct happens at the workplace, the allegations need to be investigated. The investigation needs to be fair, consistent and transparent to the employee involved. The processes of Workplace Investigation and conducting a fair Board of Inquiry is necessary for every union leader. Without the correct application and clear knowledge on the proper procedures, the employee might be at the losing end of the process. This course aims to equip leaders with a good working knowledge on workplace investigations and proper conduct of a Board of Inquiry. Acquire knowledge on the practices and procedures in handling workplace investigations Know how to conduct a Board of Inquiry fairly and effectively, under Section 14(1) of the Employment Act and Section 35(3) of the Industrial Relations Act Understand the steps in handling a successful investigation and the evidence-gathering methods 6 April, 9 am to 5 pm 11 September, 9 am to 5 pm Page 5

6 Employment Development EMPLOYMENT & EMPLOYABILITY TRENDS: IMPLICATIONS & READINESS MichaelPage listed 5 trends that will impact Singapore s jobs outlook in The 5 trends are: 1) Consistent hiring patterns within the region 2) Top 3 fastest growing industries: Digital, technology and healthcare 3) Increase in demand for contract work, allowing for flexibility 4) Shortage of talent in certain industries 5) Open-minded approach in hiring (MichaelPage.com, 2017) How does this translate to the workers? How will the latest job outlook impact the employment and the employability of the working people in Singapore? Acquire knowledge on the latest trends concerning employment and employability and impact towards workers Learn about technological disruptions and impact on current work Learn about the future of work Learn about future skills and preparing our workers for the evolving job market, workplace and lifelong employability To be advised Total: $ (incl. GST) Fees (payable by unions): $33.00/participant UNDERSTANDING ECONOMIC & INDUSTRY DEVELOPMENT In the sixties, Singapore experimented with industrialisation, in a bid to create job opportunities for a massively unemployed workforce. This move propelled Singapore s economy forward tremendously. As Singapore matured over the decades, the type of economy has also matured, shifting to a knowledge-based economy. Companies moved up the value chain and intensified the use of technology to meet business demands. Why is there a need for economic and industry development? What are the benefits, roadblocks and challenges? How would these affect the labour market in Singapore? Acquire underpinning knowledge on economic growth and industry development Understand the need for innovation and a productivity-driven economy Understand the role of Industry Transformation Maps (ITMs) Understand the role of labour towards economic growth and industry transformation To be advised Total: $ (incl. GST) Fees (payable by unions): $33.00/participant Page 6

7 Leadership & Mobilisation CRITICAL THINKING & REASONING Labour leaders encounter a myriad of issues, situations and complexities across multiple scenarios be it working with management or helping workers in various aspects, among others. As such, it is essential for leaders to be armed to think fast and well, understand issues and challenges at their levels, eliminate assumptions, and differentiate between strong and weak solutions. This course aims to equip leaders with the knowledge and skill of critical thinking and reasoning, so as to objectively assess situations and resolve challenges. Learn to assess their own thinking, stretch imaginations, explore issues more fully, and be more open to new and different approaches to learning Learn to overcome barriers to thinking Learn how to discuss ideas in an organised way and identify steps in solving problems Learn practical strategies and approaches to understand problems and address issues at their level 26 February, 9 am to 5 pm 3 September, 9 am to 5 pm COUNSELLING SKILLS In today s complex working world, leaders need to be equipped with a whole plethora of skills. Besides being able to negotiate well, leaders might be called upon from time to time to counsel members and colleagues who are in need of a listening ear. When standing in as counsellors, leaders would need to listen actively, be empathetic towards and see things from the counsellee s point of view. This course aims to equip leaders with the essential knowledge and skills for effective counselling. Understand what counselling is and the common pitfalls Learn the following essential counselling skillsets to help workers, even during difficult times: o Rapport building o Attending o Listening o Empathising o Paraphrasing o Questioning 22 February, 9 am to 5 pm 11 June, 9 am to 5 pm Page 7

8 Leadership & Mobilisation INFLUENCING & MOBILISING SKILLS Labour leaders play a critical role in influencing, gaining strong buy-in and building positive interaction with management partners and key stakeholders to collaborate towards outcomes that are beneficial for workers. Similarly, labour leaders need to be able to connect with, persuade and mobilise workers and opinion leaders for mind-set shifts, initiatives for the betterment of the workers, and for Labour Movement causes. This course aims to strengthen the influencing and mobilising skills of leaders to better further the interests of workers and the Labour Movement. Realise one s ability to influence and mobilise Understand the different styles of influencing Learn strategies to build trust with key stakeholders and opinion leaders Learn practical frameworks and tools to influence stakeholders and mobilise workers 12 March, 9 am to 5 pm 23 July, 9 am to 5 pm JOHN MAXWELL S 5 LEVELS OF LEADERSHIP Leadership is influence. Nothing more, nothing less. John C. Maxwell As Labour Movement leaders, our ability to rally and mobilise members and stakeholders is a direct manifestation of our strength. To achieve this, our leaders must be strong in their influencing skills.. Understand the 5 Levels of Leadership and its implications on every leader Discover one's current level of leadership and what it takes to progress to a higher level Gain insights on how to build credibility which is directly correlated to one's influence quotient Learn how personal values impact on one's leadership potential and growth Acquire skills essential in the influencing process 12 February, 9 am to 5 pm 2 August, 9 am to 5 pm Total: $ (incl. GST) Fees (payable by unions): $79.00/participant Page 8

9 Leadership & Mobilisation MEMBERSHIP RECRUITMENT & ENGAGEMENT FOR GROWTH There is strength in numbers. We need a critical mass, in order to be effective. These are oft-heard reasons behind the drive of membership recruitment. Indeed, being able to recruit members is indicative of the Labour Movement s relevance to working people in Singapore. Coupled with good intentions and welldevised strategies, leaders can be successful in adding substantial numbers to their membership. This course aims to equip union leaders with the ability to recruit, retain and build relationships with the members, so to build up the strength of the Labour Movement. Understand the importance of membership to the union and to the Labour Movement Understand the process and challenges of organising and growing membership Identify target groups and develop suitable strategies Apply the strategies for effective recruitment, retention and relationship-building 26 March, 9 am to 5 pm 6 August, 9 am to 5 pm NEGOTIATION & CONFLICT MANAGEMENT Negotiation is a dialogue between two or more parties, intended to reach a mutually beneficial outcome over issues, where conflicts exist. Similarly, conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. This course aims to equip union leaders with the knowledge and skill of negotiation and conflict management, so as to facilitate and arrive at winwin situations. Understand the principles and processes of negotiation Understand the different styles of negotiations and various negotiation strategies Be prepared for pre, during and post negotiations Develop and apply negotiation skills in securing win-win situations 23 April, 9 am to 5 pm 16 October, 9 am to 5 pm Page 9

10 Industry & Jobs Transformation CHANGES AT WORK IN THE DIGITALISED ECONOMY The digital workplace can be best considered as a natural evolution of the traditional, brick-andmortar workplace. It encompasses all the technologies people used to get work done in today s workplace. How, then, will digitalisation impact the workers? Do the workers understand the implications of workplace digitalisation? Are the workers ready to embrace digitalisation? Know what a digital workplace is Be aware of the impact of the digitalisation towards businesses and workers Learn about productivity in the Information Age Understand how to leverage technology to collaborate, communicate and connect with others To be advised LEADING CHANGE FOR INDUSTRY TRANSFORMATION Digital disruption, technological advancement, innovation and fast evolving competitive environment have challenged the way businesses operate, sustain and grow. With changes and shifts occurring at a greater pace within and across industries, labour leaders need to be able to consult with stakeholders, manage opinion leaders, understand ground concerns, soothe fears and emotions, and lead workers through industry transformation in a positive manner. Understand the need for change and the challenges accompanying change Learn the factors for successful change Be aware of the barriers and resistance to change Learn to apply practical frameworks, strategies and tools to influence and lead workers through industry transformation To be advised Page 10

11 Industry & Jobs Transformation UNDERSTANDING ECONOMIC PRINCIPLES & PRACTICES: A GLOBAL OVERVIEW AND THE SINGAPORE EXPERIENCE N. Gregory Mankiw, in his book Principles of Economics, listed down 10 economic principles, which can be grouped into 3 main categories: 1) How people make decisions 2) How people interact with each other 3) The forces and trends that affect how the economy, as a whole, works The global economy is undergoing a change, from the old order to the new order. The important question is: where does Singapore stand, in this order? Acquire the basic principles of economics and rise of gigantic multi-national companies (MNCs) Learn about the new order of the global economy Better understand Singapore s economy and what it takes to compete amidst global competitors Glean lessons and implications for labour To be advised UNDERSTANDING PRODUCTIVITY PRINCIPLES, CONCEPTS & APPLICATIONS In an environment of increasing competition and scarce resources, businesses and organisations need to continue to raise productivity for longterm growth and sustainability. Labour leaders play a critical role in working with management and mobilising workers for productivity improvement, inclusive growth and ultimately, fair gain sharing. This course aims to help leaders better understand productivity principles, concepts and applications, so as to more effectively work with management and lead workers through industry transformation. Understand the true meaning of productivity and the Productivity Framework in Singapore Understand the importance and benefits of productivity for an organisation Learn various productivity concepts, management approaches and best practices Learn the factors affecting productivity Learn the different measures of productivity and use of productivity measures Understand the role of labour leaders in working with management, workers, and other stakeholders to strengthen innovation and productivity in the organisation To be advised Page 11

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