PLANNING, REVIEW AND IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM. PDF created with FinePrint pdffactory trial version

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1 PLANNING, REVIEW AND IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM 1 of 5

2 INDEX: 1. PURPOSE SCOPE DEFINITIONS REFERENCES ASSOCIATED DOCUMENTS PROCEDURE PLANNING MANAGEMENT REVIEW INTERNAL AUDITING CONTINUAL IMPROVEMENT REVIEW PROCEDURE... 2 of 5

3 1. PURPOSE The purpose of this procedure is to identify the various means, by which the Q Management System of Thomas Keating is planned, reviewed and continually improved. 2. SCOPE This procedure covers all of the internal controls that monitor the Quality Management S itself namely, a) Quality management system planning b) Management review c) Internal Auditing d) Continual improvement 3. DEFINITIONS None 4. REFERENCES 4.1 Thomas Keating Quality Manual 4.2 Procedure for Internal Auditing TK-QP ASSOCIATED DOCUMENTS None 6. PROCEDURE 6.1 PLANNING Adequate planning of the Quality Management system will be carried out to me general requirements, the quality objectives and the business objectives of the Com The management are responsible for identifying factors that affect the planning pro the Quality Assurance manager is responsible for ensuring that an appropriate le focus is given to the process during management meetings The Quality Assurance manager has responsibility for monitoring any change clarifications in the ISO9001: 2000 standards that may occur over a period of time, responsible for bringing these changes to then attention of the management team Any actions arising from the general business planning process that may have an i on the Quality management system or the ability of the Company to produce confo 3 of 5

4 product, will be recorded and taken into account during the planning proces subsequent management reviews The management is responsible for effectively communicating to the employee relevant actions arising from the general business planning process The Management will ensure that the integrity of the system is maintained during p of change arising from external factors or from changes to the quality manag system itself. 6.2 MANAGEMENT REVIEW The Management of Thomas Keating are involved in the day-to-day running operation. As a result, issues will arise which need to be resolved quickly, these i will usually not involve all of the members of the management team but be address one or two members. Under these conditions any actions arising that affect the Q management system will be recorded in outline format and copied to the Q Assurance manager (usually by ) The Quality Assurance manager will ensure that this day-to-day record is availa discussion at the main management review meetings In addition to the day-to-day involvement in the Quality Management system t required to operate the business, the Management will review the system at pl intervals to ensure its continued suitability, adequacy and effectiveness. These me will occur at least every six months These reviews shall include the assessment of opportunities for improvement an need for any other changes to the system, including the policy and objectives reviews shall consider a wide range of inputs including, a) The day-to-day record b) Results of internal and external audits c) Customer feedback in the form of survey results, complaints and general comments d) Process performance and product conformity information e) Information on the status of preventative and corrective actions f) Actions arising from previous reviews g) External in internal factors that could affect the quality management system h) Other recommendations for improvement Results from the reviews will include actions related to, a) Improving the effectiveness of the system and its processes b) Product improvements addressing current and future customer requirements c) Current and future resource requirements The actions arising from these reviews will be recorded. The recorded action points include the following information, 4 of 5

5 a) Details of the action (what it is, why it s required etc.) b) Person responsible c) Timescale for implementing d) Expected outcome/effect e) Success criteria 6.3 INTERNAL AUDITING Thomas Keating Limited plans and conducts internal audits at planned intervals for the follo purposes: To verify whether quality activities and related results comply with planned arrangeme ISO 9001 and quality management system requirements. To determine the overall effectiveness of the quality management system as impleme and maintained. To identify opportunities for continual improvement This is carried out in accordance with the procedure for Internal Auditing TK-QP CONTINUAL IMPROVEMENT The focus for the above approaches is to ensure that the effectiveness of the Q management system continually improves In addition to the formal approaches detailed above. All employees and manag team members are actively encouraged to provide suggestions for improvin effectiveness and efficiency of both local and overall processes. In this way step-c improvements may be possible in addition to the more evolutionary changes exp from the formal approaches. 7. REVIEW PROCEDURE Any suggested improvements or modifications to this procedure are to be passed on Quality Assurance Manager for discussion at the next Quality Review Committee meeting. 5 of 5