BALANCED SCORECARD ESSENTIALS AND HR KEY PERFORMANCE INDICATORS MEASURING HR

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1 Drive improvement in business performance through adopting the fundamental principles of a balanced scorecard and integrated key performance indicators BALANCED SCORECARD ESSENTIALS AND HR KEY PERFORMANCE INDICATORS MEASURING HR A Basic Guide to Implementing Effective Scorecards and Key Performance Indicators Course Director Bill Butler Course Introduction The Balanced Scorecard Essentials and Key Performance Indicator course is an interactive knowledge-sharing course that has been structured to provide attending delegates with a high-level practical understanding of how balanced scorecard systems and integrated key performance indicators (KPIs) contribute to improved organisational performance. The course will cover the key concepts and constituents of the balanced scorecard and provide insight into how the scorecard promotes achieving business strategies. It also covers the fundamental aspects related to creating meaningful KPIs and monitoring systems. The course will guide you in the design and implementation, or improvement, of effective and strategically aligned balanced scorecard systems and teach you how to improve organisational performance through an understanding of key topics including: Basic elements and concepts of balanced scorecards Formulating and implementing strategically-aligned balanced scorecard systems Overcoming the challenges and barriers in designing, implementing and managing balanced score card systems The development of effective integrated customer measurements The development of effective integrated financial measurements The development of effective integrated internal process measurements The development of effective integrated learning and growth measurements Adopting fundamental KPIs Designing multi-layered monitoring systems that promote strategic and operational management decision-making processes

2 Key Learning Objectives 1. Understand the basic concepts of the balanced scorecard and how it drives improved organisational performance 2. Obtain insight into how key non-financial measurements can be used to promote improved financial performance 3. Improve the effectiveness of balanced scorecard systems through ensuring a link to the organisational strategy 4. Acquire an understanding of the key components of the balanced scorecard 5. Improve business performance by establishing integrated key performance indicators 6. Adopt effective methods to monitor score card elements at a strategic, operational and tactical level Who Should Attend Business executives and senior managers Strategic managers Business analysts Planning staff Business professionals responsible for balanced scorecard systems design and implementation Bill is director and principal consultant of Academy of Training, a company which specializes in training workshops, consultancy services and conference addresses. Bill has a wealth of training experience gained in a variety of organizations and cultures following his entry into the personnel development field. Prior to this he was General Manager of the New Zealand Institute of Chartered Accountants, a major professional body with over 40,000 members. Bill adopts a consultative and interactive approach to all his training, drawing on the work environment, examples and experience of all participants. He has a strong background in management and with his qualifications in Accounting, Business Management and Psychology, he is able to present to a diverse range of programs to Directors and Senior Management and support staff alike. Specialized on given Courses Course Facilitator Bill Butler Key Account Management Course Best Selling Advanced Negotiation Skills Decision Making for CEOs & Management Management & Leadership Skills Masterclass

3 Course Outline Introduction The four legs of the scorecard The customer as a critical component Sustaining financial wellbeing Creating value in internal processes Learning as a key performance driver The link between organisational strategies and the balanced scorecard Developing strategy maps Creating a strategy map to support the determination of key scorecard measures Creating valuable monitoring and measurement structures Planning for the balanced scorecard Key planning elements Improving the effectiveness of scorecards Implementing balanced scorecards Promoting scorecards Communication The Customer leg Understanding customer views Using information to improve customer satisfaction Linking customer measures to strategy Creating customer scorecards Building customer dashboards Identifying customer measures and determining associated key performance indicators The Financial leg Understanding what constitutes key financial measurement Using information to improve the organisation s competitive positioning Linking financial measures to strategy Creating financial scorecards The right measures Interpreting financial measures Building financial dashboards Identifying financial measures and determining associated key performance indicators The Internal Process leg Understanding how the measurement of internal processes influences performance Using information to drive continuous business improvement Linking internal process measures to strategy Creating internal process scorecards The right measures Building internal process dashboards Identifying internal process measures and determining associated key performance indicators The Learning and Growth leg Understanding how productivity influences competitive positioning Linking learning and growth measures to strategy Creating learning and growth scorecards The right measures Interpreting learning and growth measures Building learning and growth dashboards Identifying learning and growth measures and determining associated key performance indicators HR Key Performance Indicators Importance of measuring HR performance What to measure in HR Establishing and defining key performance Indicators Tracking performance in core functions from Recruitment to Health and Safety, Performance and Training

4 Successfully Organized 1 Day Masterclass on Advanced Negotiation Skills for Success On 17 August-2015 Movenpick Hotel Karachi

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6 Successfully Organized 1 Day Masterclass on Advanced Negotiation Skills for Success On 18 August-2015 Royal Palm Lahore Date & Venue: Course Fees: 19 November-2015 Movenpick Hotel Karachi 20 November-2015 Royal Palm Lahore 45,000/= (exclusive of GST) For registration(s) send us your Participants Name, Designation , address & cell numbers Also please provide us organization s NTN # register@quickbizgroup.com Quickbiz Group Office No. 403 Tahir Plaza, Sultan Ahmed Road, Block # 7 & 8 JCHS, Karachi. Contact: Mobile: , Quickbiz Cancellation Policy: Substitutions are welcome. cancellation must be confirmed by . For Cancellation made in the 05 working days to the workshop, no refunds will be given.