WHY TRUE RX? Trust True Rx pharmacists consult one-on-one with clients to hold down prescription costs.

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1 WHY TRUE RX? Mark Williams, RPh Nathan Gabhart, RPh Trust True pharmacists consult one-on-one with clients to hold down prescription costs. Integrity True clients pay the TRUE cost of the prescription, with NO hidden fees. True clients deserve superior and we deliver. From the transition to any concern that may develop; our personal touch sets True apart. CORE VALUES True was founded by two pharmacists Mark Williams and Nathan Gabhart who set out to change the old Pharmacy Benefit Manager (PBM) model. They succeeded by eliminating MAC spreads and hidden fees, putting forth truthful, transparent business practices, and delivering superior customer service. An Indiana based company, True serves local and national companies, both large and small. Our team works with clients, members, and pharmacies to ensure optimum value at the lowest possible cost. True takes the time to educate members about their benefits and their medications, and we serve as a resource to members health care providers. All I can say is WOW what an employee you have! She was very helpful, considerate, and dedicated to get this situation handled quickly. She worked very hard to get my daughter the needed medicine and was on the phone so much on and to resolve this issue. The best way I can describe how much I appreciate her work and customer service is this, I hope and pray she never speaks to any of my customers because if she does there is no way I can provide service equal to hers! Thanks again to your company for a job well done. Eric M. Member Cost Control True partners with our clients providing True Plan Protection, Formulary Guard, Specialty Drug Assistance, MAC Assure, and First-Stop Generics, among other programs; coupled with active reviews to protect the Plan and Member costs. I can say that True has lived up to its Mission Statement to bring integrity and trust to the prescription management business and lower cost by offering honest and transparent prescription solutions. George G. Executive VP & CFO

2 FOR PROVEN RESULTS CONTACT US True Management s Washington, IN Transforming the PBM Model Phone: (812) Toll Free: (866) Fax: (812) info@true.com Website: TRUST INTEGRITY CUSTOMER SERVICE COST CONTROL

3 PHARMACIST CONSULTANT True is a transparent PBM. Traditional PBM s will allow MAC spread pricing - a MAC spread, or Maximum Allowable Cost spread, is the difference between what a PBM pays the pharmacy for prescriptions compared to the amount the PBM bills the client for those same prescriptions. True charges the client the same amount we pay the pharmacy. There are no markups and no hidden costs. ACTUAL TRANSPARENCY Complete Pass Through on Rebates Most PBMs negotiate rebates with drug companies, but may not pass the rebates on to clients. With True, all rebates we receive are passed on, in full, to the client. The performance review meetings have provided valuable information for tweaking a prescription program that is already running at full steam. Having a pharmacist across the table takes the review process to another service level. George G. Executive VP & CFO Invoicing invoicing includes claim detail information that can be easily reconciled. Program Fees Additional program fees are clearly defined in the True Pharmacy s Agreement. Administrative Fee True simply charges a per claim fee.

4 CORE VALUES True brings integrity and trust to the prescription benefit industry. By offering proven results and exceptional service, True continues to transform the PBM model. As your PBM partner, True provides True Plan Protection with a variety of customized programs that actively manage your prescription benefits. Our of Trust, Integrity,, and Cost Control drive every day activities to protect the Plan and Member. TRUE RX CREATING TRUE PLAN PROTECTION MISSION STATEMENT True Management s brings integrity and trust to the prescription benefit industry. By offering proven results and exceptional service, True will continue to transform the PBM model. TPA Transforming the PBM Model Broker Member

5 RX PROGRAMS True pharmacists consult on prescription drug plan design, best cost practices, specialty drug services, and generic utilization. Plan Utilization Analysis True pharmacists research new trends to ensure the most cost effective utilization of our clients prescription drug plans. Plan drug utilization analysis with recommendations Proactive cost control recommendations Reports are easy to read and understand Quarterly Plan Performance Reports Annual Plan Meetings CLIENT REVIEW True s promise to us was that they would provide a higher level of service, at a lower cost, and with a high level of integrity. To date their level of service has been everything we d hoped for. I would recommend True to any employer looking for a quality pharmacy benefit manager. We anticipate substantial savings in our prescription drug costs with True and we also appreciate the programs that encourages our employees to switch their medication to a less expensive generic alternative." Lisa M. Vice President/Human Resources Karen W. Human Resource Manager Cost Control True offers proactive cost control recommendations to clients. Plan Reports True provides customized reports that are easy to read and understand.

6 ACTUAL TRANSPARENCY Complete pass through of all drug rebates received Additional program fees clearly defined Administrative fee clearly defined No MAC spreads Invoices include claim detail No hidden fees A major feature of True is the fact their plan design is very simple, easy to understand and easy to administer. There are no hidden charges with their plan everything is up front. Michael W. Human Resources Manager True is an independent PBM, owned and operated by pharmacists giving clients and members direct contact with the owners. Utilization True pharmacists consult on prescription drug plan design, best prescription cost practices, specialty drug services and generic utilization. Improve Plan Performance Program Development Industry Experts Market Trend Analysis Team Education Also, Brad and I want to express how extremely pleased we have been with True! We both feel that moving to your company was truely one of the best things that has ever happened with benefits at our company. You have not only delivered what you promised, but above and beyond. Both Brad and I tell anyone and everyone that will listen to us about True and how wonderful you guys are, and we want you to know how much we appreciate you. Michele S Employee Relations Manager Clinical s True conducts drug reviews and offers recommendations on how to control clients overall drug costs. Analyze Emerging Trends True pharmacists research new prescription trends to ensure the most cost effective utilization of our clients prescription drug plans. PHARMACIST CONSULTANT

7 CUSTOMER SERVICE Unmatched At True, transforming the PBM model means more than just saving money for clients and members. The True model also embodies a level of customer service that is unmatched in our industry. True clients benefit from a service philosophy that always puts the needs and interests of our clients and members first. Industry Industry leader according leader to our according sto our s Nationwide Pharmacy Network- than 65,000+ Pharmacies Pharmacies Dedicated Account Account Managers Representative Seamless Seamless Transition Transition Easy Transition When clients transition from their current PBM to True, they enjoy an easy, hassle-free experience that is facilitated accurately and on time. CUSTOMER SERVICE My experiences contacting large insurance or medical corporations has left me frustrated on many occasions. The menu is usually a long and involved series of questions and number pushing until you finally reach the person. More times, than not, what you hear is the dreaded voice mail and phone tag begins! It is a precious waste of time and an unresolved issue. When I called True the phone was answered by a human voice, not a computer generated message and I was immediately connected to Celeste. I remembered calling last year and having the same experience. Your company should be commended in this age of technology for your exemplary customer service. Karen C. Member The conversion from our prior PBM was seamless and took very little effort on our part. Lisa M. Vice President/Human Resources Knowledgeable Staff The True member services line is staffed by highly trained customer service representatives who have the knowledge to answer member questions and help resolve issues. 24/7 Pharmacy Help Desk Timely resolution of any issue at the pharmacy level is offered.

8 CLIENT REVIEW True Plan Protection True offers multiple programs to control costs for both the client and member. First-Stop Generics True Plan Protection Formulary Guard RX PROGRAMS Formulary Guard True monitors acute market conditions and reacts quickly to price fluctuations to protect clients and members. Patent extenders are blocked and therapeutic alternatives are identified for price protection. MAC Assure MAC Assure s review pharmacy costs weekly to ensure the most competitive generic pricing is in place for the client. True s service is impeccable. Their reporting is timely and clear and their performance has been flawless. And since we changed to True we ve seen a significant bend in our pharmaceutical cost curve. James G. Medical Science Officer First-Stop Generics True offers a voluntary program (M) and a mandatory program (Step Therapy) to target brand name drugs with safe and effective, but less costly generic alternatives. Case managers personally contact members and handle the change with the prescriber and pharmacy for the member. True ensures members have no breach in therapy. True receives no revenue from rebates our goal is to lower client and member costs.