The Road Ahead for Travel Apps: Lessons Learned and What s Next (SESSION CODE: EMR003)

Transcription

1 The Road Ahead for Travel Apps: Lessons Learned and What s Next (SESSION CODE: EMR003) Speakers: Tim Daniel, Group Executive Vice President, International SOS Matthew Bradley, Regional Security Director, Americas, International SOS and Control Risks

2 Learning Objectives At the end of this session, you will: Learning Objective 1: Learn about the trends when it comes to the latest apps and travel tracking technology as well as the challenges of implementing travel tracking apps Learning Objective 2: Become a more knowledgeable travel and risk management executive while reducing liability Learning Objective 3: Understand policies to put in place to safeguard your globally mobile workforce

3 How safe is it? MOTOR VEHICLE ACCIDENT 1/108 EXPOSURE TO SMOKE OR FIRE 1/1,418 CHOCKING ON FOOD 1/3,649 AIRPLANE ACCIDENT 1/4.7Million TERRORIST ATTACK 1/9.3Million

4 Apps or No Apps? That is the Question.

5 Apps: Items to Consider Does you organization allow travel apps? Which ones? Where does your organization fall on the spectrum from ignoring apps to embracing them? Do you have a holistic policy? (Not just Uber and Airbnb) Organizations need to take a position Apps are a reason to re-think policies and procedures

6 Shared Economy Friend or Foe?

7 Duty of Care and Duty of Loyalty Employers Employees Duty of Care is defined as a requirement that a person or organization acts towards others and the public with watchfulness, attention, caution and prudence in a manner that a reasonable person in the circumstance would. Duty of Loyalty is defined as the duty of an employee not to compete with the interest of the organization and follow the employer s Duty of Care policies and procedures. Source: 2011 Duty of Care and Travel Risk Management Global Benchmarking Study written by Lisbeth Claus, Ph.D, SPHR, GPHR, Professor of Global HR, Atkinson Graduate School of Management of Willamette University in Salem, Oregon.

8 Data Security: Awareness During Travel Understand the real risks Data protection is part of preparation Curious/prying eyes Open networks and Wi-Fi connections Only access through secure link Printing in public business centers Limit business discussions in public areas Be cautious of embedded links

9 Data Security - Do Your Research Do research prior to travel Your travel assistance partner should be able to help Investigate countries where data security is an issue Refer to the State Department website Take precautions before travel Social Media awareness

10 Evolution of Tracking Travelers Grew from a need to track increasing international travel Itinerary specific awareness Opt-in mobile check-in Always-on active tracking

11 Tracking Enables Travel Policies and procedures Response vs. Privacy Cultural and legal components What s practical from both a technology and behavioral standpoint?

12 Challenges Promoting the Program Getting The Message Out Buy-in from travelers Developing communication tools Relying on our employees to open and read an Policies and procedures Reaching the International Traveler On going communication

13 Risk Continuum for Apps Increased Risk Prohibited Endorsed/Allowed Reduced Risk

14 Travel Policy vs. Travel Risk Policy What should be covered? Seatbelts Driver Training and Qualifications Cell phones and devices Journey management Driving under the influence Car rental allowed or not? Vehicle types and specifications Photo: International SOS Photo: International SOS

15 Travel Policy vs. Travel Risk Policy Additional Considerations: What should be covered? Senior executives Traveling with clients Travel with spouse/family Authorizations/High Risk locations Number of employees traveling together Rail travel Tracking travelers Photo: Michael T. Burkhart, International SOS

16 Questions?