EXPERIENTIAL HIRING. We hire you as a graduate and release you as a professional

Transcription

1 EXPERIENTIAL HIRING Uganda Revenue Authority (URA) is looking for competent and self-driven persons with proven integrity, exceptional report writing, analytical skills who are passionate for excellence and with requisite qualifications to seize the following opportunities; DEPARTMENT DIVISION JOB TITLE NO POSITIONS Internal Audit Compliance Officer - Compliance 1 and Compliance Officer - Investigation 3 Commissioner General s Office APPLICATION DEADLINE: We hire you as a graduate and release you as a professional Internal Audit Officer - Information Systems Audit 2 Public and Officer - Corporate Brand Management 3 Corporate Officer - Client Support Affairs 1 All applications should reach our website by 11:59pm on Saturday 30 th November, NOTE: 1) ONLY online applications will be considered. 2) The maximum age limit for applicants is 35 years for Officers Compliance, Investigations and Information Systems Audit and, 30 years for Officers Corporate Brand Management and Client Support. 3) Applicants are required to scan and attach copies of the required academic documents only e.g. Transcript, O level, A level, Degree certificates. 4) Each attachment must not exceed a limit of 1MB and ONLY Portable Document Format (pdf) is allowed. 5) Applicants without authentic academic transcripts will not be considered. 6) Academic documents for the successful candidates will be vetted and background checks conducted before they are considered for appointment into the Authority. 7) Any applicant with forged academic documents will be charged in the courts of law. 8) The list of shortlisted and successful candidates will be published on the URA website. 9) All appointments are subject to a six months probationary period and subsequent confirmation in the service will be based on an individual s satisfactory performance. 10) You can view detail job descriptions below. URA is an equal opportunity employer and does not charge money during recruitment Michael Ochan Otonga COMMISSIONER CORPORATE SERVICES 1 URA External Advert - November, 2016

2 (1) - JOB DESCRIPTION FOR OFFICER COMPLIANCE JOB TITLE: Officer Compliance - Integrity DEPARTMENT Internal Audit & DIVISION Compliance Compliance STATION Nakawa HQ JOB CODE HRM/052/600 POSITION TYPE: Permanent REPORTS TO Supervisor Compliance - Integrity NO.OF DIRECT REPORTS None JOB ROLE/ PURPOSE: Implement the staff compliance function and monitor adherence to the URA operational standards, policies and practices to enhance staff compliance. PRINCIPAL ACCOUNTABILITIES 1. Conduct compliance policy reviews for URA user departments to identify risks and make recommendations for improvement in compliance. 2. Monitor outstanding Compliance queries in the SPECIFIC ACTIVITIES Liaise with policy owners to obtain policy documents and Participate in the preparation of the compliance review plan Draft the planning memo for entry and exit meetings and submit to the line supervisor for review Document findings during the compliance review and prepare a compliance review report Sensitize action owners in the various departments in the use of the Electronic Audit System 2 URA External Advert - November, 2016

3 Electronic Audit System to facilitate their timely response, implementation and closure. Follow up on query management activities as performed by compliance officers on a monthly basis to facilitate timely and accurate closure or conclusion of queries Monitor query updates made by the action owners in the electronic audit system for appropriateness to enable conclusion 3. Conduct Integrity and Code of Conduct sensitizations across the organization to enhance adherence and promotion of compliance. Prepare presentation materials for use during the sensitizations including power point presentations, brochures and other stationary etc. Draft communications for integrity sensitizations with the scheduled URA stations Sensitize staff on the code of conduct and integrity requirements Draft a report on the concerns that arise out of the sensitization engagements and submit to the line supervisor for further management. 4. Conduct stakeholder engagement to enhance stakeholder relations for future collaboration. Liaise with respective stakeholders identified to share objectives and highlights of the engagements Draft Memos and agendas for the stakeholder engagements and forward to the supervisor for approval Draft stakeholder engagement reports highlighting concerns raised and propose way forward PERSON SPECIFICATIONS ACADEMIC QUALIFICATIONS Essential Bachelor s degree in any business related course from a recognized University. 3 URA External Advert - November, 2016

4 Desirable Post Graduate Qualification in a related Discipline Any other additional qualification or Training in a related discipline. EXPERIENCE AND KNOWLEDGE Experience A minimum of 3 years experience in compliance management related function, in a reputable organization. Knowledge Understanding of Tax Laws, Leadership Codes, Police Act, the Constitution of the Republic of Uganda and Labor Laws. Knowledge of policy formulation and reviews. Knowledge of the Risk Management Framework Knowledge of the Laws of Uganda. SPECIAL SKILLS AND ATTRIBUTES Proven Integrity. Strong report writing and communication skills. Proficiency in the use of computing applications for research and reporting. Ability to conduct training and supervision of a team of professional staff. Well-developed conceptual, analytical and problem solving skills. Good Presentation and negotiation capability. 4 URA External Advert - November, 2016

5 (2) - JOB DESCRIPTION FOR OFFICER INVESTIGATIONS JOB TITLE: Officer Compliance - Investigations DEPARTMENT: Internal Audit & DIVISION Compliance Compliance STATION: Nakawa HQ JOB CODE: HRM/052/601 POSITION TYPE: Permanent REPORTS TO: Supervisor Compliance - Investigations NO.OF DIRECT REPORTS None JOB ROLE/ PURPOSE: Execute investigations through obtaining, maintaining and communicating evidence obtained through reports to facilitate further management of cases and enhance compliance in the organization. PRINCIPAL SPECIFIC ACTIVITIES ACCOUNTABILITIES 1. Execute an investigation and provide recommendations to the line manager on how to manage the case(s) under investigation. Obtain and study an investigation case memo to extract a brief and develop an Investigation Plan to guide the discussion with the line supervisor Solicit instruction on how to proceed with the case under investigation and develop an investigation plan and budget Discuss and review the investigation plan with the supervisor and make amendments as advised/ recommended Identify persons to interview to gather evidence, and record statements. 5 URA External Advert - November, 2016

6 2. Maintain and avail sufficient evidence to courts of law to facilitate successful prosecution of cases before court. 3. Open files and prepare briefs on all the reported/initiated cases to maintain a synchronized record of the cases in progress. 4. Organize for stakeholder engagements with internal and external stakeholders to enhance working relationships. Develop a summary investigations report and submit to the line manager for review and make amendments in line with comments/ corrections and improvements Gather, analyze credible evidence and mobilize exhibits and witnesses to support the case before court Secure search and arrest warrants from court to facilitate operations Submit the exhibits to experts such as hand writing experts for analysis, comparison and follow up feedback Follow up and report on the cases in court and their related judgments and make recommendations to management for further action Reconcile and update the case records maintained Open the case files in line with instructions from the supervisor Analyze the facts of the reported cases and sort the document/facts of the given case, consult on the facts of the reported cases for further clarity while documenting every step in the process File documents, index and reference the files in line with filing standards Prepare briefs on the cases reported or initiated and seek approvals for closure or feedback for further action Initiate communication with stakeholders to invite them for the scheduled engagements and confirm attendance of the participants invited Prepare the logistics for the engagement such as booking the venue and other requirements 6 URA External Advert - November, 2016

7 Document minutes of the engagement and identify action points for all participants involved and file them PERSON SPECIFICATIONS ACADEMIC QUALIFICATIONS Essential Bachelor s degree in Law or Social Sciences from a recognized University. Post Graduate Diploma in Legal Practice. Desirable Special training in investigations and law enforcement EXPERIENCE AND KNOWLEDGE Experience A minimum of 3 years experience in the area of Compliance Management/Law Enforcement Experience in research, investigations and the use of statistical data analysis techniques Familiarity with court and prosecution processes Experience in Police work. Knowledge Understanding of Tax Laws, Leadership Codes, Police Act, the Constitution of the Republic of Uganda and Labor Laws and other applicable Laws of Uganda. SPECIAL SKILLS AND ATTRIBUTES Proven Integrity Good report writing and communication skills Proficiency in the use of computing applications for research and reporting Good investigation and networking skills Well-developed conceptual, analytical and problem solving skills Good Presentation and negotiation capability Strong respect for Human Rights 7 URA External Advert - November, 2016

8 (3) - JOB DESCRIPTION FOR OFFICER INFORMATION SYSTEMS AUDIT JOB TITLE: Officer Information Systems Audit DEPARTMENT: Internal Audit DIVISION Internal Audit and Compliance STATION: Nakawa Headquarter JOB CODE: HRM/051/601 POSITION TYPE: Contract REPORTS TO: Supervisor Information Systems Audit NO.OF DIRECT REPORTS None JOB ROLE/ PURPOSE: Conduct audits and provide consultancy services on organizational information systems to evaluate and improve the effectiveness of risk management, governance and internal controls PRINCIPAL SPECIFIC ACTIVITIES ACCOUNTABILITIES 1. Conduct risk Research on organizational systems and processes to assessment and understand the information systems in place audit of Engage business owners to gain understanding of business organizational processes and systems and associated risks information systems Conduct risk rating of organizational processes to identify in order to evaluate high, medium and low risks effectiveness of risk Identify, analyze and assess risks to come up with a risk management, template governance and Conduct analytical reviews to justify, define scope and internal controls. guide the audit 8 URA External Advert - November, 2016

9 2. Monitor and follow up agreed actions with clients to confirm timely implementation Develop audit program and planning memo and present to the line manager for review and approval Conduct audit tests to assess the adequacy of the controls in place Document the audit findings and prepare and submit draft audit report to line manager for review Remind action owners on agreed actions and obtain feedback Physically verify and obtain evidence of implementation of agreed actions Update the status of audit issues Prepare a verification report and submit to the line manager for review PERSON SPECIFICATIONS ACADEMIC QUALIFICATIONS Essential Bachelor of Computer Science or Information Technology or related field from a recognized academic institution. Certified Information Systems Auditor. Desirable Professional qualifications in relevant IT and/or Audit related areas such as CISM, CEH, etc. EXPERIENCE A minimum of 3 years experience in Information Systems Audit in a reputable organization. KNOWLEDGE Knowledge of ISACA standards (including ISO17799/27001) Knowledge of COBIT 9 URA External Advert - November, 2016

10 SPECIAL SKILLS AND ATTRIBUTES Proven Integrity Good communication and report writing skills Proficiency working with recognized IT Security related standards, Technologies, principles and practices Ability to analyze big volumes of data and pay attention to details Problem analysis and solving skills High level of organizational skills Good Interpersonal skills Ability to work well as part of a team Ability to exercise flexibility and resilience under different working conditions 10 URA External Advert - November, 2016

11 (4) - JOB DESCRIPTION FOR OFFICER CORPORATE BRAND MANAGEMENT JOB TITLE: Officer Corporate Brand Management DEPARTMENT: Commissioner DIVISION Public & Corporate Affairs General s Office STATION: Nakawa HQ PAYGRADE: SECTION: Public & Corporate UNIT: Corporate Brand Management Affairs JOB CODE: HRM/011/603 POSITION TYPE: Permanent REPORTS TO: NO.OF DIRECT REPORTS: Supervisor Corporate Brand Management None JOB ROLE/ PURPOSE: Brand and market URA products and initiatives, and coordinate public relations events to enhance URA s visibility and reputation PRINCIPAL SPECIFIC ACTIVITIES ACCOUNTABILITIES 1. Develop concepts for promoting the corporate brand to improve URA visibility and image Draft both short and long term concepts for marketing the URA products and submit to the line supervisor for review Liaise with the procurement office to identify suitable service providers to work with in the development of branding materials Establish branding needs and develop suitable specifications Develop a draft budget for events and branding materials 11 URA External Advert - November, 2016

12 2. Promote the corporate brand to create awareness of the URA products among stakeholders 3. Monitor usage and adherence to the URA brand standards in order to enhance brand compliance 4. Conduct stakeholder engagements to enhance and promote the corporate image. 5. Coordinate corporate social responsibility initiatives to enhance Verify items/invoices delivered by service providers against specific requirements to support payment processing Develop concepts for communicating the URA brand to both internal and external stakeholders Research on best practice and coordinate sensitizations that market the URA Brand to both internal and external stakeholders Drive communication strategies of new products among stakeholders, and champion staff mobilization campaigns working closely with the wider teams. Drive sensitizations for brand understanding throughout the organization Champion initiatives that support delivery of the brand promise. Draw up checklists of requirements for brand promotion events and coordinate their delivery in liaison with the procurement office Evaluate the execution of events to identify key learning points and areas of improvement Respond to the user requests and advise on specifications for using the URA brand Conduct on-sight checks to ensure appropriate use of the brand and prepare reports with relevant recommendations Track the movement of branding materials from the store to different users for accountability Devise and develop marketing plans based on URA s clients segmentation to promote the Corporate Image Compile Frequently ask questions at the station and assess feedback from talk shows to inform areas of tax payer sensitization. Identify requirements (funds and education materials) for the engagements and forward requests to the Supervisor for mobilization Make presentations and trainings at the engagements to enhance client satisfaction and corporate Image. Identify topics to be discussed, review talking points and participate in talk shows. Organize stakeholder engagements to identify Corporate Social Responsibility initiatives and develop plans for execution 12 URA External Advert - November, 2016

13 URA image Rally staff to participate in resource mobilization to facilitate Corporate Social Responsibility events Prepare a report on corporate social responsibility activities and share with supervisor PERSON SPECIFICATIONS ACADEMIC QUALIFICATION Essential A bachelor s degree in Marketing or business related with a specialization in Marketing. Desirable Specialized training in Client Relationship Management Specialized training in Graphic Designing KNOWLEDGE & EXPERIENCE Experience A minimum of 2 years experience in a Client Relationship Management Environment in a reputable Organization. Demonstrated experience in developing branding/ communication materials. Knowledge Demonstrable knowledge of tax laws of Uganda. Good understanding of the Branding Management principles and guidelines. SPECIAL SKILLS AND ATTRIBUTES Possess a record of impeccable integrity Ability to design and effectively market products to all applicable market segments. Graphic designing skills Ability to effectively communicate, both orally & in written Possession of excellent interpersonal skills Ability to work individually and as part of a team Demonstrable creativity & innovativeness Approved By: Date: 13 URA External Advert - November, 2016

14 (5) - JOB DESCRIPTION FOR OFFICER CLIENT SUPPORT JOB TITLE: Officer Client Support DEPARTMENT: Commissioner General s Office DIVISION: STATION: Nakawa HQ PAYGRADE: SECTION: Public & UNIT: Corporate Affairs JOB CODE: HRM/011/602 POSITION TYPE: Permanent REPORTS TO: Supervisor Client Support NO.OF DIRECT None REPORTS: Public and Corporate Affairs Client Support / Service management JOB ROLE/ PURPOSE: Implement stakeholder and communication management strategies geared towards enhancing clients satisfaction. PRINCIPAL SPECIFIC ACTIVITIES ACCOUNTABILITIES 1. Support Internal and external clients in accessing URA services & products to enhance client satisfaction and compliance. Design and write concepts to improve service delivery in the organization Collect and analyze feedback from clients and prepare reports that advise management on improving service delivery Receive, Register and handle requests for external calls to be made and make follow up calls on request Engage key stakeholder in targeted sector to create awareness of tax obligations and seek their support in mobilizing the community Sensitize taxpayers on a daily basis depending on individual needs arising 14 URA External Advert - November, 2016

15 2. Conduct taxpayer engagements to Increase client satisfaction and awareness Compile Frequently ask questions at the station and assess feedback from talk shows to inform areas of tax payer sensitization Identify requirements (funds and education materials) for the engagements and forward requests to the Supervisor for mobilization Make presentations and trainings at the engagements to enhance client satisfaction. Identify topics to be discussed, review talking points and participate talk shows Make advance preparations prior to CG s engagements with internal and external stake holders Prepare folders with URA brochures, any other URA data to distribute to the stakeholders at the engagements 3. Conduct Monitoring and Evaluation in the public to assess URA s service standards 4. Conduct stakeholder engagements to enhance and promote effective partnerships Design checklist for collecting information from the field and submit to supervisor for approval Design appropriate client satisfaction surveys both online and manual and execute as guided by supervisor Distribute the checklist and Interact with tax payers to identify service satisfaction and reputation towards the organization Develop and write client satisfaction report with recommendations to improve on client satisfaction. Develop and manage the stakeholder management matrix Engage and respond with appropriate information to stakeholders at the engagements to enhance productive partnerships Make advance preparations prior to CG s stakeholder engagements with internal and external stake holders Make requisite arrangements for the stakeholder engagements Update and implement stakeholder management guidelines Assess the services given to the stakeholders to identify areas of improvement and submit to the line supervisor for further management. 15 URA External Advert - November, 2016

16 PERSON SPECIFICATIONS ACADEMIC QUALIFICATIONS Essential An honors bachelor s degree in Business Administration with a bias in Management, or Marketing or Social Science Discipline from a recognized institution. Desirable Specialized training in Client Relationship Management. KNOWLEDGE AND EXPERIENCE Experience A minimum of 2 years experience in a Client Relationship Management environment in a Reputable Organization. Knowledge Demonstrable knowledge of the Tax laws of Uganda is an added advantage. SPECIAL SKILLS AND ATTRIBUTES Knowledge of Client Service Standards and guidelines. Good understanding of customer care strategies that enhance the organization s image He/she should have an impeccable record of integrity Customer relations management skills Excellent interpersonal and communication skills Ability to control and thrive in stressful working environments Ability to design and conduct client satisfaction surveys He/she should be able to work well in teams The incumbent should have good reporting skills He/she should have good computer skills He/she should be analytical with an attention to detail He/she should have good Inter personal relationship skills Approved By: Date: 16 URA External Advert - November, 2016