Life QI Collaboration Platform

Transcription

1 Life QI Collaboration Platform Barbara Hercliffe eahsn.org Galvanising people to advance health and

2 Agenda An introduction to Life QI QI learning resources QI Life Collaboration platform The Model for Improvement Driver Diagrams

3 Life QI Collaboration Platform The Life System is a web based platform designed to assist front line staff running Quality and Safety improvement projects It is not designed to collect detailed information on users, organisations or patients, and is not a performance management tool; instead the information collected is only to be used to support improvement. The Life System is free to access for members of the East of England AHSN.

4 Learning resources QI Projects and Programmes Driver diagrams PDSA Cycles SPC Charts Share and Collaborate Reporting

5 Model for Improvement What are we trying to accomplish? How will we know that a change is an improvement? What changes can we make that will result in improvement? Small tests of change ( PDSA) What are we trying to accomplish? How will we know if a change is an improvement? What changes can we make that will result in an improvement?

6 Life QI

7 Projects tab

8 Document sharing

9 Programmes

10 QI Life Platform

11 Resources

12 Start a new project

13 Driver Diagram A driver diagram is an immensely powerful tool that helps you to translate a high level improvement goal into a logical set of underpinning goals and projects. It captures an entire change programme in a single diagram and also provides a measurement framework for monitoring progress. It is your theory about how the system you are working in and wanting to improve actually works.

14 Driver diagrams The aim- specific, measurable, timebound How much, by when? Primary Drivers- The larger, over-arching factors that will affect your goal. These should be broad and do not need to be specific or measurable Secondary Drivers- specific to the primary driver, areas that you will need to plan changes for, process changes, hunches Change Ideas - These are the important changes that will go into your project plan, these are the specific and quantifiable ideas for change that you will test and measure through PDSA cycles

15 Top tips for developing your aim It must be specific and measurable. It cannot simply be to improve or to reduce. The aim should be meaningful to patients / service users and their families. When developing your aim it can be helpful to involve your service user representative to understand the patient voice. Data can be used to better understand what the big quality issues are, and may help to define a suitable aim. The aim should be achievable, relevant to your organisation s goals and service user needs, and have a clear timeframe for completion. Once you have defined your aim, you can use a tool called a driver diagram to structure your thinking and choose priorities for action How Much? To What? For Whom? By When?

16 Driver Diagram Aim Primary Driver Primary Driver Secondary Driver Secondary Driver Secondary Driver Secondary Driver Change Idea Change Idea Change Idea Change Idea Change Idea Effect Cause

17 Driver Diagram

18 Reasons to use Driver Diagrams 1. Engage people in developing a strategy 2. Represent complex strategy visually 3. Deconstruct complex problems 4. Generate more and better change ideas 5. Avoid silver bullet thinking 6. Avoid blind spot thinking 7. Identify priorities for action 8. Measure progress 9. Survive failure and the unexpected 10. Consolidate success 11. Share learning

19 Tips and tricks Driver diagrams are a live tool. They will change over time as you make changes to your system. If you can make your drivers measurable you have created a measurement framework for determining progress towards your overall goal Creating a driver diagram with a team ensures that everyone understands your goal and how they can contribute towards achieving it Driver diagrams will vary from place to place - there is no definitive right answer as your local situation may be very different from other parts of the country

20 10 Steps to follow Step1: Gather people with the right expertise together Step2: Develop your aim Step3: Identify Primary Drivers Step4: Generate Change ideas Step5: Group ideas into themes (Secondary drivers) Step6: Build driver diagram Step7: Prioritise activity Step8: Build in measures Step9: Get started ( Model for Improvement) Step10: Revisit

21 PDSAs and Measures

22 Plotting your data over time

23 Why Life? Here are the 3 most important things to know about Life QI: Everything to run your QI project in one place. Life helps you break down your improvement projects into the steps of the Model of Improvement, so everything is clear and you have the information you need in one place. Collaborate with the QI community. One platform for all organisations promotes transparency and learning from others. QI reporting made easy. Generate project and programme reports to keep track of your team s QI activity.

24 Thank you Barbara Hercliffe, Improvement Coach