SKILLS FRAMEWORK FOR AEROSPACE SKILL STANDARD FOR STORE ASSISTANT

Transcription

1 Occupation: Store Assistant Occupation Description: The Store Assistant is responsible for updating stock levels in the inventory data system. He/She is aware of the importance of inventory control and maintains adequate stock levels to avoid overstocking and obsolescence/aged lots. He/She is conversant with the store layout, rotates stock in accordance with organisational guidelines to avoid wastage and ensures handling and storage meet the required standards. The Store Assistant ensures all areas of the stores are clean and tidy at all times. Important Points to Note about this Document This document is intended purely to provide general information to enable individuals, employers and training providers to be informed about the skills for career, training and education purposes. SSG provides no warranty whatsoever about the contents of this document, and does not warrant that the courses of action mentioned in this document will secure employment, promotion, or monetary benefits. Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

2 The skills expected of Store Assistant are summarised as below: Skill Category Skill Legislation and Regulation Workplace Safety and Health AER-LRE AER-LRE AER-WSH Apply Basic Human Factors and Error Management Interpret Basic Regulation Requirements Perform Basic Safety Practices and Documentation Quality AER-QUA Apply Quality Systems Productivity and Innovation Workplace Safety and Health People and Relationship Management Personal Management and Development AER-PIN PRE-MPI AER-WSH ES-IP-101G-1 ES-IP-102G-1 ES-PMD-301G-1 ES-PMD-102G-1 ES-PMD-303G-1 ES-PMD-104G-1 Apply 5S Techniques Apply Continuous Process Improvement Techniques Apply Workplace Safety and Health Practices Communicate and Relate Effectively at the Workplace Work in a Team Develop Personal Effectiveness at Operations Level Maintain Personal Presentation and Employability at Operations Level Apply Emotional Competence to Manage Self at the Workplace Adapt to Change Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

3 Skill Code AER-LRE Skill Category Skill Sub-Category Legislation and Regulation Skill Skill Description Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities. Application and Adaptation and activities required of the occupation, and the ability to react to and manage the changes at Innovation and Value Creation Apply Basic Human Factors and Error Management This skill describes the ability to apply human factors and basic error management in aviation context. It also includes the understanding of human limitations and error, organisational factors and the working environment that might contribute to incident and/or accident. The ability to understand: Human factors in aviation Human limitations and error Organisational factors and the working environment Error management Understand the importance of human factors and how they have contributed to aviation accidents Relate how various human limitations and behaviours can affect performance Identify the differences between an error and a violation, and the importance of basic error management principles Describe the effect of the organisation and the working environment on safety and performance generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

4 Social Intelligence and Ethics use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Learning to Learn Relate how various human limitations and behaviours can affect develop and improve one s self within and outside of one s area of performance Range of Application It refers to the critical circumstances that the skill may be demonstrated. Human factors in aviation may include but not limited to: Role of human factors in aviation safety Role of error chains; Murphy s law; Dirty Dozen Factors that have attributed to aviation accidents Human limitations and error may include but not limited to: Limitations that can affect the work of a technician Role of memory, stress, knowledge and experience, complacency Work ethics and compliance Organisational factors and the working environment may include but not limited to: Organisational factors that can affect safety Effects of staffing, resource levels and workloads Importance of work culture within an organisation Error management may include but not limited to: Types of error and violation Methods of reducing and preventing error Reporting processes and procedures Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

5 Skill Code AER-LRE Skill Category Skill Sub-Category Legislation and Regulation Skill Skill Description Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities. Application and Adaptation and activities required of the occupation, and the ability to react to and manage the changes at Innovation and Value Creation Interpret Basic Regulation Requirement This skill describes the ability to recall and interpret the aviation regulatory requirements as well as how they are applied to the aircraft maintenance environment The ability to understand: Regulatory Framework Air Navigation Order Singapore Airworthiness Requirement Aviation legislations relevant to a holder of aircraft maintenance licence Understand the functions of and relationships between International Civil Aviation Organisation (ICAO) and Singapore aviation legislation Identify the requirement of Air Navigation Order Comprehend the aviation legislations relevant to a holder of aircraft maintenance licence generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

6 Social Intelligence and Ethics use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Learning to Learn develop and improve one s self within and outside of one s area of Range of Application It refers to the critical circumstances that the skill may be demonstrated. Interpret the key features of Singapore Airworthiness Requirement and its associated parts Functions of and relationships between International Civil Aviation Organisation (ICAO) and Singapore aviation legislation may include but not limited to: History and setup of ICAO (UK) Regulation of the Singapore aviation industry Requirement of Air Navigation Order may include but not limited to: Setup of the ANO (UK) Delegation of responsibilities to the DGCA Penalties for the violation of ANO Features of Singapore Airworthiness Requirement and its associated parts may include but not limited to: Singapore Airworthiness Requirements o Requirement of SAR-21 o Requirement of SAR-39 o Requirement of SAR-66 o Requirement of SAR145 o Requirement of SAR-147 Aviation legislations relevant to a holder of aircraft maintenance licence may include but not limited to: Air Operator certificate application process Airworthiness notices Concept and special requirements of Extended Deviation Time Operation (EDTO) Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

7 Skill Code Skill Skill Description Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities. Application and Adaptation and activities required of the occupation, and the ability to react to and manage the changes at AER-WSH Skill Category Skill Sub-Category Perform Basic Safety Practices and Documentation Workplace Safety and Health This skill describes the ability to adopt and comply with basic safety practices and documentation procedures at the workplace in accordance with organisational procedures. It also includes practice of environmental, health and general safety at the workplace as well as processing documentation in compliance with airworthiness requirements. The ability to understand: Workplace Safety and Health Act Foreign Object Damage (FOD) safe practices Human factors and error management Organisation s safety rules and regulations Importance of safe work practices to prevent death, injury or damage to assets Behaviours that trigger unsafe working environments Importance of usage of personal protective equipment and clothing Types of safety signs and symbols, and warning labels Toxic and hazardous substances 5S concept and importance Interpretation and usage of technical manuals Usage of different types of tools and equipment Cleaning and corrosion prevention methods Apply environmental, health and general safety at the workplace Practise safety precautions according to organisation s safety procedures and environmental guidelines when storing, using, handling and disposing of toxic and hazardous substances Organise the workplace in a clean, efficient and safe manner in accordance with organisational standards Handle tools and equipment with care and precaution Perform tools and equipment maintenance and accountability checks on completion of work, and store them in their respective locations Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

8 Innovation and Value Creation Identify types of workplace hazards and apply precautionary measures generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. Social Intelligence and Ethics use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Report all incidents, accidents and hazards occurred to a supervisor Share best maintenance practices with co-workers Learning to Learn Perform self-reflection on the current safety practices and propose develop and improve one s self within and outside of one s area of feasible improvements Range of Application It refers to the critical circumstances that the skill may be demonstrated. Regulations must include: Workplace Safety and Health Act Environmental regulations Safety and precautionary procedures must include: 5S housekeeping practices Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

9 Skill Code AER-QUA Skill Category Skill Sub-Category Quality Quality Management System Skill Apply Quality Systems Skill Description Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities. Application and Adaptation and activities required of the occupation, and the ability to react to and manage the changes at Innovation and Value Creation This skill describes the ability to apply organisational quality systems, procedures and policies to carry out daily work to meet quality system requirements as well as maintaining and improving work quality. The ability to understand: Organisational quality systems, procedures and policies Interpretation of work instructions Applicable product, process and quality specifications Types and usage of quality system tools and equipment Type and interpretation of quality records Legislative and industrial framework for quality Reporting and resolving non-compliances Feedback for quality improvement Plan daily work to meet quality system requirements Carry out daily work to meet quality system requirements Maintain work quality Improve work quality generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

10 Social Intelligence and Ethics use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Cooperate with co-workers to maintain work quality by updating records for quality control, non-conformity, non-compliance and customer satisfaction Learning to Learn Review and propose updates to organisational standard operating develop and improve one s self within and outside of one s area of procedures as applicable Range of Application It refers to the critical circumstances that the skill may be demonstrated. Procedures and supporting documents must include: ISO 9001 and ISO Quality management system Workplace-based quality documentation Quality policies, procedures and records Organisational standard operation procedures Work instructions Appropriate codes of conduct Rules and regulations must include: Workplace Safety and Health Act Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

11 Skill Code AER-PIN Skill Category Skill Sub-Category Productivity and Innovation Skill Apply 5S Techniques Skill Description Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities. This skill describes the ability to apply 5S procedures (a structured approach to housekeeping) to the job and the work area. This includes SEIRI (clearing unnecessary items from work area), SEITON (organising work area in an orderly manner), SEISO (cleaning work area), SEIKESTU (maintaining work area cleanliness) and SHITSUKE (maintaining self-discipline in work area). The ability to understand: Basic principles of effective workplace organisation Elements, purpose and benefits of 5S programme (SEIRI, SEITON, SEISO, SEIKESTU and SHITSUKE) Meaning and significance of 5S techniques to own job and workplace Application of 5S techniques to own job and workplace to achieve objectives Organisational pre-determined schedules for conducting 5S techniques Methods and organisational criteria for identifying, categorising, labelling and segregating necessary and unnecessary items Methods, organisational guidelines and procedures to labelling, segregating, and disposing unnecessary items Organisational guidelines and procedures relating to placing, storing and arranging necessary items Organisational health and safety guidelines relating to performing 5S techniques Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

12 Application and Adaptation and activities required of the occupation, and the ability to react to and manage the changes at Innovation and Value Creation Conduct 5S techniques in accordance with organisational pre-determined schedules, and safety and health guidelines Identify, label and segregate unnecessary items in work areas in accordance with organisational procedures Clear all unnecessary items from work area and place them at designated locations or holding areas Dispose unnecessary items at designated locations or holding areas in accordance with organisational guidelines and procedures Identify and allocate appropriate place for each necessary item in accordance with work requirements and organisational guidelines Arrange and where appropriate, store each necessary item properly and safely in its right place in accordance with its usage requirements Return each necessary item immediately to its assigned location after use Check work areas and items to identify work areas and items that require cleaning before and after work activities Clean identified work areas and items using appropriate cleaning tools, equipment, materials and methods in accordance with manufacturer s instructions and organisational procedures Identify and report any defects and hazards discovered in work areas or items that are cleaned in accordance with organisational procedures Carry out visual checks on 3S (SEIRI, SEITON and SEISO) conditions of work area according to organisational 5S check list to identify any nonconformance in organisational standards Take corrective actions against any deterioration of 3S (SEIRI, SEITON and SEISO) conditions in the work area Evaluate 5S conditions of work area for non-conformance based on organisational 5S audit lists Take corrective actions where practices of 5S deviate from established procedures or are not in conformance with specified standards Propose 5S improvement ideas in work areas in accordance with organisational procedures generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

13 Social Intelligence and Ethics use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Engage in regular constructive feedback with colleagues to maintain high levels of productivity Share best practices in improving productivity with peers Learning to Learn Keep up-to-date on good practices at workplaces develop and improve one s self within and outside of one s area of Range of Application It refers to the critical circumstances that the skill may be demonstrated. Rules and regulations must include: Workplace Safety and Health Act Procedures, guidelines and supporting documents must include: Standard operating procedures relating to work scope Organisational procedures relating to labelling and segregating unnecessary items Organisational guidelines and procedures to dispose unnecessary items Organisational health and safety guidelines relating to performing seiri Relevant industry standards, manuals and reference materials Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

14 Skill Code PRE-MPI Skill Category Skill Sub-Category Manufacturing Productivity and Innovation Skill Apply Continuous Process Improvement Techniques Skill Description Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to and activities. Application and Adaptation and activities required of the occupation, and the ability to react to and manage the changes at This skill describes the ability to apply continuous process improvement techniques and be able to put them into practice at the workplace. It also includes the ability to identify improvement opportunities, carry out continuous improvement activities as well as follow-through the improvement activities. The ability to understand: Purpose of continuous improvement Types of continuous process improvement techniques Procedures for making action plan Concepts and methods of continuous process improvement Types of performance indicators Procedures for carrying out continuous improvement activities Methods to track and measure progress of improvement activities Procedures to follow-through the improvement activities Procedures for reporting and recording improvement activities outcomes Identify improvement goals to be achieved Carry out the improvement activities in accordance with the action plan Collect, collate and compile data for continuous process improvement Apply appropriate continuous process improvement techniques to collect data related to improvement goals Take corrective action against issues which arose during implementation of improvement activities in accordance with organisational procedures Follow-through the progress of improvement activities and take appropriate corrective actions on any non-conformances Report and record the outcomes of improvement activities in accordance with organisational procedures Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

15 Innovation and Value Creation generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. Social Intelligence and Ethics use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Learning to Learn develop and improve one s self within and outside of one s area of Range of Application It refers to the critical circumstances and contexts that the skill may be demonstrated. Provide ideas and constructive suggestions for continuous process improvement Communicate with team members on the performance indicators expected from the improvement activities Determine the timeframes, tasks, responsibilities and resources required to achieve the improvement goals identified and discuss with appropriate personnel Undertake appropriate opportunities to learn and develop required work competencies and quality skills for continuous improvement Address the gaps or shortfalls in action plan proposal, if any Work place improvement goals must include: Productivity improvement Cost reduction or saving Product quality improvement Customer service improvement Process or line improvement Production machine efficiency Machine maintenance efficiency Defect reduction Safety, health and environment improvement Continuous process improvement techniques must include: Improvement models such as: o Plan-Do-Check-Act (PDCA) cycle o Quality Circles (QC) o Problem-solving cycle Tools for data collection and analysis such as: o Brainstorming o Pareto diagram o Cause-and-effect diagram o Check sheet o Data stratification o Flowchart Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

16 o Run charts o Workflow/Process analysis Performance indicators must include: Management indicators such as: o Operating profit o Productivity of labour, machine or energy o Cost reduction or saving o Value of warranty claims o Number of customer complaints o Customer satisfaction index Quality indicators such as: o Process defect ratio o Cost of process defects o Number of defects missed o Number of warranty claims o Overall process yield Safety, health and environment indicators such as: o Accident frequency o Accident severity ratio o Number of near-misses detected o Number of danger points detected o Number of improvements made to dangerous work Process or line improvement o Overall equipment effectiveness o Availability ratio o Performance ratio o Quality ratio Machine maintenance efficiency o Mean time between failure (MTBF) o Mean time to repair (MTTR) o Mean time to failure (MTTF) Methods of tracking the progress of improvement activities must include: Milestone charts Project control charts Gantt charts Procedures for continuous process improvements must include: Measure the result of improvement against the performance indicators Take corrective action against any unmet goal Report and record the outcomes of improvement activities Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

17 Skill Code Skill Skill Description Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities. Application and Adaptation and activities required of the occupation, and the ability to react to and manage the changes at AER-WSH Skill Category Skill Sub-Category Apply workplace safety and health practices Workplace Safety and Health This skill describes the ability to apply workplace safety and health practices to ensure the safety of oneself and others at the workplace. The ability to understand: Responsibilities of general workers Personal protective equipment Safety signs Safety devices and emergency equipment Workplace housekeeping Hazards at workplace Unsafe working conditions and practices Reporting hazards at workplace Reporting unsafe working conditions and work practices Importance of caring the personal protective equipment Interpreting safety signs and instructions Safety devices and emergency equipment Risk control measures Types of emergencies Know the responsibilities of a general worker under the WSH Act Determine whether personal protective equipment provided is safe for use Interpret the safety signs and instructions at the workplace Perform housekeeping of workplace Check safety signs and instructions at workplace for inadequacy Identify hazards associated with work Ascertain workplace equipment, machinery and safety devices are correct and safe for use Perform work in compliance with OSH and/or WSH Acts Wear personal protective equipment Comply with safety signs and instructions at the workplace Comply with risk control measures implemented at workplace Comply with emergency procedures implemented at workplace Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

18 Innovation and Value Creation generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. Social Intelligence and Ethics use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Report hazards to appropriate person in accordance with organisational procedures Report unsafe working conditions and work practices to appropriate person Learning to Learn develop and improve one s self within and outside of one s area of Range of Application It refers to the critical circumstances that the skill may be demonstrated. Rules and regulations must include: Workplace Safety and Health (WSH) Act Fire Safety regulatory requirements Hazardous material handling requirements Procedures must include: Incident reporting and investigation procedure In-house safety procedures Equipment maintenance procedures Safety inspection procedures Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

19 Skill Code ES-IP-101G-1 Skill Category Skill Sub-Category People and Relationship Management Skill Skill Description Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to and activities. Communicate and Relate Effectively at the Workplace This skill describes the ability to use effective communication techniques at the workplace, while taking into consideration social and cultural differences. It also includes interpreting, clarifying, analysing and responding to information received, as well as using effective negotiation skills to resolve conflicts for a win-win outcome. The ability to understand: Sources of information within and outside the organisation Types of information to be received, clarified and responded to and their features Different modes of communication and communication tools and their characteristics Principles of effective communication and interpersonal techniques Internal and external barriers to effective communication Strategies for communicating in a courteous and respectful manner that considers social and cultural differences Ways to distinguish between objective facts and subjective interpretation in a conflict Definition of conflict and common types of conflict at the workplace Definition of negotiation and types of negotiation styles and their characteristics Types of reference documents to use during negotiations Types of conflict resolution strategies to achieve outcomes in negotiation Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

20 Application and Adaptation and activities required of the occupation, and the ability to react to and manage the changes at Interpret and analyse information received according to workplace procedures Plan response to information received taking into account the social and cultural background of the recipient of the information Identify signs, stages and causes of conflict with individuals or groups of people based on objective facts and interpretation Define the conflict and highlight points of differences and contention objectively, taking into consideration social and cultural differences of parties involved Innovation and Value Creation generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. Work towards achieving a win-win outcome in assessing mutually acceptable solutions Social Intelligence and Ethics use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skill Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor to seek concurrence and endorsement Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

21 Learning to Learn develop and improve one s self within and outside of one s area of Reflect on communication techniques to learn from weaknesses Range of Application It refers to the critical circumstances and contexts that the skill may be demonstrated. Principles of effective communication and interpersonal techniques must include: Feedback to ensure that the receiver was listening, understood the information or message and agrees to the required action. Suggestions and criticisms to be provided when necessary at this stage Clarity message or information must be clear and concise and should not be ambiguous Objectivity the purpose of the message or information to be communicated must be clear, so as to decide the best mode of communication and medium for the message and to trigger the emotional and cognitive responses to ensure receivers are engaged e.g.: To gain information, to provide information, initiate action, praise, criticize, inspire, change a person s attitude, etc. Listen and understand use active listening skills to probe into a situation, repeat what was said to ensure that the information received is accurate. It is important to interpret the information correctly. Understanding include being aware of the receiver s state of mind and being upon receiving the information, emotions, social climate and customs Connectivity to connect with the receiver(s) and address their needs Consistency message or information must be consistent to the current plans, policies and procedures, programmes and goals of the organisation Completeness message or information must be completed and adequate to avoid any misunderstanding and any delay of action if required Time information should be communicated at the right time Respect to respect various cultural backgrounds, histories, and experiences, accepting their rights and paying attention to their needs Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

22 Skill Category People and Relationship Management Skill Code ES-IP-102G-1 Skill Sub-Category Skill Work in a Team Skill Description Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to and activities. This skill describes the ability to apply effective communication techniques to achieve individual and team goals. It also includes providing support to team members while taking into consideration diversity issues. The ability to understand: Definition of organisational vision, mission and goals Different roles played by team members Interdependence of roles within a team Importance of maintaining open communication within a team Effects of trust, respect and support within a team Diversity issues and their impact on communication Relevant parties from whom one can seek feedback, advice and assistance Effects of organisational, industry and legislative requirements and work performance standards and/or targets on attainment of individual, team and organisational goals Organisational policies, limits of autonomy and span of control Application and Adaptation and activities required of the occupation, and the ability to react to and manage the changes at Define and align team goals with departmental and organisational goals Demonstrate responsibility and commitment for work done and to the achievement of individual and team goals Identify potential areas of conflict with team members and methods to overcome them, taking into consideration diversity issues Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

23 Innovation and Value Creation generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. Listen to and contribute ideas and skills using appropriate communication techniques to achieve team goals Recommend improvements to established policies and procedures in a proactive manner Social Intelligence and Ethics use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Maintain open communication with team members by sharing information and discussing work-related issues to achieve individual and team goals to meet organisational requirements Demonstrate trust, respect and support towards team members in daily activities to achieve team goals Identify and resolve issues and concerns through collaborative activities with supervisor Learning to Learn develop and improve one s self within and outside of one s area of Define own and individual roles within the team and work within the team and organisation dynamics Accept and provide feedback, advice and assistance in a considerate and constructive manner to accomplish task assigned Range of Application It refers to the critical circumstances and contexts that the skill may be demonstrated. Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

24 Skill Category Personal Management and Development Skill Code ES-PMD-301G-1 Skill Sub-Category Skill Skill Description Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to and activities. Develop Personal Effectiveness at Supervisory Level This skill describes the ability to apply knowledge and life skills, relate them to roles and responsibilities in the workplace and contribute to their effectiveness as a team leader or supervisor. It also includes using time management techniques, maintaining a work-life balance, managing stress and personal finances. The ability to understand: Types of motivational factors affecting personal goal setting and achievement Factors that may affect the achievement of departmental goals Benefits of organising and prioritising work activities according to goals set Practices that promote personal well-being and aspects of personal management Issues and problems related to personal and family responsibilities and their impact on work Common sources of assistance available to support personal management Various budgeting techniques and their features to manage personal expenses Factors to consider when using and maintaining credit to ensure one's financial stability Application and Adaptation and activities required of the occupation, and the ability to react to and manage the changes at Analyse personal goals and align them to departmental goals Examine personal role and responsibilities and their contribution to departmental success Plan, organise and execute personal work activities to achieve departmental goals Support the implementation of work-life balance programmes to achieve organisational effectiveness Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

25 Innovation and Value Creation generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. Identify causes of stress that affect self and team and apply stress management techniques to deal with them Social Intelligence and Ethics use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Apply emotional intelligence and people-management techniques to get assistance from appropriate people such as managers, peers and subordinates Learning to Learn develop and improve one s self within and outside of one s area of Examine personal strengths and weaknesses, apply strategies to overcome weaknesses and use personal strengths to contribute towards the achievement of departmental goals Establish own existing financial position using appropriate tools and explain how to manage such a position Range of Application It refers to the critical circumstances and contexts that the skill may be demonstrated. Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

26 Skill Code Skill Skill Description ES-PMD-102G-1 Skill Category Skill Sub-Category Personal Management and Development Maintain Personal Presentation and Employability at Operations Level This Skill describes the ability to identify personal career goals and take steps to realise career goals. It also includes determining one s competences and preparing for interviews. The ability to understand: Knowledge and Analysis Meaning of competencies Necessity of setting personal career goals It refers to gathering, Guidelines for setting personal career goals cognitive processing, Ways to develop career plan to achieve personal career goals integration and Components of resume and/or application form inspection of facts Purpose of a resume and/or application form for job application and information Factors to consider in preparing a resume or filling in an application form required to perform Different types of job interview and their features the work tasks and Necessity to prepare for job interview activities. Importance of basic social etiquette skills Ways to develop basic social etiquette skills Application and Adaptation Determine personal career goals taking into account personal competences based on guidelines set It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at List personal competencies acquired through learning and experience to meet qualifications and expectations for the job State sources of and interpret information on potential employment opportunities Select jobs that best match personal competencies and career goals and apply for jobs Prepare for and attend job interview by applying basic social etiquette skills Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

27 Innovation and Value Creation Elaborate on personal strength, abilities and aptitudes It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. that may add value to the organisation Social Intelligence and Ethics Demonstrate basis social etiquette skills and personal hygiene during job interview It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Learning to Learn It refers to the ability to develop and improve one s self within and outside of one s area of Reflect on performance and feedback during job interview to address areas of improvement for future interviews Range of Application It refers to the critical circumstances that the skill may be demonstrated. Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

28 Skill Category Personal Management and Development Skill Code ES-PMD-303G-1 Skill Sub-Category Skill Skill Description Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to and activities. Application and Adaptation and activities required of the occupation, and the ability to react to and manage the changes at Apply Emotional Competence to Manage Self and Team at the Workplace This skill describes the ability to apply self-awareness techniques and model emotional intelligence principles to facilitate an understanding and management of oneself and others in a team. It also includes cultivating a positive emotional culture in the workplace. The ability to understand: Differences between cognitive intelligence and emotional intelligence Aspects of emotional intelligence Importance of emotional intelligence Benefits of applying emotional intelligence at work Different platforms to facilitate expression of thoughts and feelings by team members Importance of developing emotional intelligence to build positive relationships Domains of emotional intelligence and their applications Methods for development of emotional intelligence and its features Assess emotional states of team members and respond appropriately to emotional cues, taking into consideration the different cultures and background of team members Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

29 Innovation and Value Creation generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. Promote a positive emotional climate at the workplace Social Intelligence and Ethics use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Model behaviours that demonstrate application of emotional intelligence Demonstrate flexibility and adaptability in dealing with team members and making decisions, taking their emotions into account Provide opportunities for team members to express their thoughts and feelings and assist them in understanding the effects of their behaviour and emotions on others at the workplace Encourage team members to develop their own emotional intelligence to build positive relationships among one another to achieve team goals Learning to Learn develop and improve one s self within and outside of one s area of Recognise own emotional states, the causes of those emotional states and its effects on own and team s performance and interpersonal relationships at the workplace Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of own emotional intelligence Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

30 Range of Application It refers to the critical circumstances and contexts that the skill may be demonstrated. Definition of cognitive intelligence must include: Intellectual abilities such as logic, reason, reading, writing, analysing and prioritising Definition of emotional intelligence must include: Awareness of own emotions and ability to regulate them Awareness of the emotions of others and the ability to use the knowledge to manage interactions with others Aspects of emotional intelligence must include: Understanding oneself, personal goals, intentions, responses, behaviour and all Understanding others and their feelings Domains of emotional intelligence must include: Knowing one s emotions Managing one s emotions Motivating oneself Recognising and understanding others emotion Managing relationship through use of emotional intelligence Behaviours that demonstrate application of emotional intelligence must include: Paying attention to other s body language, tone of voice and facial cues Taking interest in team members and their work Acknowledging and showing appreciation for team members contributions Demonstrating common feelings with team members (e.g. excitement, disappointment, et cetera) Responding to team members taking into account their profile and cultural differences and in ways that suit their individual styles (e.g. responding in a clear and strict manner, responding with a soft approach, etc.) Applying empathy to others at the workplace Recognising impact of personal emotions on others Seeing setbacks as situational and circumstantial rather than a pervasive personal flaw Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

31 Skill Category Personal Management and Development Skill Code ES-PMD-104G-1 Skill Sub-Category Skill Adapt to Change Skill Description Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to and activities. This skill describes the ability to identify local and/or global trends and changes impacting the workplace with a view to enhancing productivity and effectiveness in a diverse workplace. It also includes adapting to changes for sustained employability in the new knowledge economy and sharing knowledge and skills. The ability to understand: Ways in which various types of local and global trends impact one s employability and job role Ways to cope with adjustments and expectations required in current and new job situation in a local and global context Causes of gaps in own competencies Types of learning opportunities and their characteristics Types of other resources and opportunities for development Ways to overcome barriers to the transfer of learning Process and strategies of coaching to motivate and help others Factors that hinder and encourage learning Types of diversity at the workplace Sources and stages of change and resistance to change Components of self-esteem and positive attitude Application and Adaptation and activities required of the occupation, and the ability to react to and manage the changes at Access available sources of information to identify local and global trends and interpret information that impact one s employability and job role Identify the types of expectations and adjustments required in current and new job situation to stay employable and competitive in the local and global context Identify the types of competencies required in current and new job requirements Identify the implications of diversity at the workplace and participate in relevant approaches to work within a diverse workforce Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

32 Innovation and Value Creation generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals. Transfer skills and knowledge acquired from training and development to the workplace and measure performance improvement as a result of training and development Social Intelligence and Ethics use affective factors in leadership, relationship and diversity management guided by professional codes of ethics. Demonstrate the ability to learn from and coach others a given set of skills from one job situation to another Learning to Learn develop and improve one s self within and outside of one s area of Identify gaps in own competencies, determine training and development needs and select suitable learning opportunities that match personal learning styles Identify the impact of change on oneself and own job and adopt appropriate techniques to respond to change Range of Application It refers to the critical circumstances and contexts that the skill may be demonstrated. Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

33 Version Control Version Date Changes Made Edited by May-17 Initial Version SSG and EDB Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version

34 Definitions of the Five (5) Domains Domain Knowledge and Analysis Application and Adaptation Innovation and Value Creation Social Intelligence and Ethics Learning to Learn Definition Knowledge includes the gathering of facts and information through traditional and digital forms. Analysis involves the cognitive processing, integration and inspection of single or multiple sources of facts and information required to perform work tasks and activities and takes into consideration, the work contexts in which the tasks and activities are carried out. The result of knowledge and analysis produce judgements on work tasks/activities/issues/areas, and the conceptualisation of solutions to solve problems at Application involves the ability to perform work tasks and activities defined by the requirements of the occupation. Adaptation involves the ability to react to and manage the changes in the work contexts. The result of application and adaptation leads to the production of psycho-motor actions and behavioural reactions to the work tasks/activities/issues/areas, and the execution of the planned solutions to solve problems at Innovation includes the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to the organisational goals. As a result of innovation, the organisation is able to reap the values from individual or team contributors to achieve organisational growth. Social intelligence includes the ability to appreciate and use affective factors in leadership, relationship and diversity management guided by professional codes of ethics as effective individuals or team contributors. Learning-to-learn includes the ability to improve on self-development within and outside of one s area of It involves the continual inspection of one s knowledge, analytical, application, adaptive, innovative and social skills that are needed to perform the work optimally and/or solve problems effectively. Copyright 2017 SkillsFuture Singapore Agency. All rights reserved. Version