Job Description & Person Specification

Transcription

1 Post: Responsible to: Responsible for: Facilities Manager Head of Estates Facilities Services Officers Overall job purpose To actively manage all facilities and H&S activities on BEC properties. Manage the Facilities Management services & Facilities Service Officers to ensure an efficient and effective service is offered to tenants. Provide support to the Head of Estates as directed and to the overall Estates department. The role will support the work of the Estates department in H&S/FM management of properties, tenants, contractors & suppliers, ensuring that the required standards are maintained both front (FOH) and back of House (BOH). Explore and progress the commercial opportunities for the provision of external Facilities Management both within the group and as an external service offering. Behaviours As a company, we set high standards of performance and ethical behaviours. The following corporate behaviours underpin the working environment at BEC and assist us in delivering our vision: Working with integrity Being commercially astute Partnering people and change Driven to make a difference Accountable for actions Courageous leadership Environmentally responsible Key Objectives To ensure all BEC buildings, plant & equipment are maintained to the highest standard and all maintenance works are carried out to agreed timescales and budgets. To ensure fire evacuations & statutory inspections are carried out as required in accordance with health & safety requirements, with emergency plan(s) updated as necessary. To carry out regular inspection, tests & audits of the site(s) and common parts & ensure that statutory inspections are carried out as required and obligations discharged. Arranging the necessary paperwork with contractors are in place before any work commences for example, insurance, risk assessments and methods statements. May

2 To compile and maintain records relating to the site(s), eg asset register, plant/equipment testing, taking any action as required. To work with the Estates Department in the procurement of service contractors to perform maintenance and contract duties as required. Management of contracts and internal relationships relating to building/park services including obtaining quotes, instructing works and monitoring performance. Be responsible for H&S & carry out site visits/floor walks and document/action accordingly. In consultation with the Head of Estates, Estates Manager and key stakeholders, produce and implement a Preventative Planned Maintenance Programme for BEC s commercial property portfolio. Responsibility for the preparation of financial forecasts and annual maintenance expenditure for BEC s estates in liaison with the Head of Estates. To lead, oversee and manage major FM/Work programmes, acting as principal liaison point for all parties involved, including on site & external contractors. Interact positively with building contractors resolving day-to-day facilities/service management issues. Ensure BEC s high level of SLA agreements are adhered to and take corrective action as necessary. Review and make recommendations to the Head of Estates to maintain building/service integrity, maintaining accurate records as required. Liaise with building contractors to follow through on approved work. Ensure that BEC complies with all statutory regulations and that all H&S legislation, including Fire Risk, Water Risk assessments, asbestos surveys are carried out timeously. Within delegated budget authority take responsibility for all financial transactions, including the authorising and approving of invoices and provision of reports for the Head of Estates. Contribute to the continuous process of reviewing and updating BEC s procedures & provide support to Head of Estates and Estates Manager as required. Contribute to delivery and achievement of company key performance indicators and an enhanced team performance. Continuous Personal Development Work with the Head of Estates to identify areas for further improvement and development, undertaking relevant courses and qualifications as required. Develop to the fullest degree the personal skills which will contribute to effective teamworking within the organisation and promote quality and excellence in dealings with client companies and partners to the overall benefit of economic regeneration in West Cumbria. May

3 Health and Safety The post holder is required to carry out the duties in accordance with the Company s Health and Safety policies and procedures. Diversity The post holder is required to have due regard to equal opportunities and diversity at all times, and to work in a fair and reasonable manner towards all people, ensuring service standards are maintained for all team members. Quality To support BEC in striving to create a client service culture with total commitment to quality. Other Duties The duties and responsibilities in this role profile are not exhaustive. The post holder may be required to undertake other duties from time to time within the general scope of the post. Any such duties should not substantially change the general character of the post. Duties and responsibilities outside the general scope of this grade of post will be mutually agreed with the post holder. May

4 Person Specification Skills & Abilities A successful FM professional with a broad understanding of total FM with 3 years + experience in a leading management capacity. Experienced in setting and managing FM/service charge budgets. Excellent technical delivery experience & strong commercial acumen. Experience of providing quality FM including the management of minor works and refurbishment projects. Ability to comprehend a wide range of building/service problems from contractual law to detailed specification & design. Demonstrate an excellent understanding of H&S legislation & Statutory compliance. Management of site FSO s & contracted service providers according to SLA s/kpi s. Interpersonal, relationship-building and networking skills Procurement and negotiation skills The ability to multi-task and prioritise workload & knowledgeable of risks and legislation across all service lines. Team working skills and the ability to lead and motivate others Hands-on approach, a good communicator at all levels, persuasive and credible Adaptable, flexible, able to thrive on challenges whilst handling a multitude of tasks and responsibilities Strong organisational abilities including prioritisation and planning. Excellent interpersonal skills including the ability to communicate effectively both in writing and verbally Flexible and adaptable in approach to working hours and job tasks Understands the pressures of working for an entrepreneurial company Demonstrable skill in property maintenance and proactivity in seeking out new commercial opportunities. IOSH Member Project management skills Research skills and the ability to draw information from various sources, including people Strong commercial and entrepreneurial skills Framework experience May

5 Knowledge, Education & Qualifications Member of British Institute of Facilities Management (BIFM)/IOSH qualified Experience of managing cyclical maintenance programmes. Demonstrate an excellent understanding of H&S legislation & Statutory compliance. Computer literate with proficiency (sage, word, excel). Budget management and sage experience. Understanding of the importance of customer service and teamwork in promoting the good image of the organisation Experience At least three years experience working in an FM role Demonstrable experience of dealing with tenants and businesses at all levels Line management/supervision experience Personal Attributes Affinity and passion for our behaviours Self-motivation with drive, energy and initiative Professional, consistent personality Passion for excellence Hard working, motivated and confident Strong attention to detail Driven and ambitious with a flexibility and willingness to take on responsibilities and challenges with vigour A quick learner with an openness to new ideas Team player Enthusiastic and approachable Resilient and calm under pressure Tactful, diplomatic and assertive when dealing with challenging situations Any Other Requirements Ability to represent the business, as required Ability to cope with the challenges associated with the role. Flexibility to work at any BEC office location Broad understanding of commercial leases Service Charge Code of Practice Customer service qualification NEBOSH qualified Experience of public and private sector Landlord and tenant act Experience of working with a variety of customers Programme/ Project management experience Passion and understanding for the BEC brand, its mission and for West Cumbria as a place to live work and do business Lives within reasonable commuting distance of West Cumbria Knowledge of West Cumbria and its challenges and opportunities Driving licence May