Job Description Head of Information Communications & Technology (ICT) Document Owner: Head of Human Resources & Organisational Development

Transcription

1 Version No Revision Date Reason for Revision 001 February 2015 Initial Version Directorate Finance Division Business Systems Reports To Finance Director Car User Status 10% Car Allowance Grade Dir Job Evaluation Number Bench marked Responsible For All staff within the Company s ICT section Mobile Phone / PDA Provided Job Purpose: To plan and lead the strategic and operational management of ICT and Information system services, meeting the current and future needs of the Company whilst ensuring the service provision is cost effective, reliable and customer focussed. To ensure ongoing provision, development and maintenance of the Company s core network infrastructure, business systems and telephony. To proactively engage with external agencies, partners, suppliers and customers to further the profile of the Company. To effectively contribute to the overall management and policy framework of the Company in support of corporate objectives. Main Duties and Key Result Areas: To have a comprehensive understanding of the Company s strategic objectives and develop appropriate ICT strategies to meet the needs of all service areas. To regularly review and update the Company s overall ICT strategy ensuring that it continues to reflect changes in the Company s objectives, legislation, and the external technological environment. To effectively and efficiently project manage the development and implementation of the Company s ICT strategy and provide support for wider corporate strategies such as a digital inclusion. To develop and maintain an ICT service which is driven by the needs of the company and is customer focussed. Version: 01 Issue Date: 04/02/2015 Page 1 of 5

2 To maintain the on-going provision and continued improvement of day to day operational technology, systems and telecommunications services ensuring that the service is efficient, reliable and cost effective. To plan, agree and effectively monitor ICT budgets ensuring that spending is appropriate and is within the agreed limits To engage and manage relationships with external agencies, partners and suppliers. With the support of the Procurement Manager to procure materials and services that ensure the company receives best value for money. For high value purchases this will require the preparation of tender documentation. To proactively identify risks and ensure that any that are ICT related or that will impact on the ICT service provision are effectively managed and appropriate actions are taken to protect the Company s operations by providing a suitable internally controlled environment, including disaster recovery and business continuity. Working with other Service managers to proactively research and source new technologies which will provide opportunities to best meet changing business needs e.g business expansion, mobile technologies and home working. To maintain and develop good working relationships with both internal and external customers providing excellence in service delivery To ensure that staff are recruited, trained, managed, appraised and developed in accordance with the company s policies. To ensure all staff have a customer orientated approach with internal and external users Dimensions: Management Responsibility To participate in the process of service improvement, review and change To participate in the development of a culture which is consistent with the Company s vision and to ensure the delivery of efficient and effective services To promote best value and continuous improvement within the IT section To deliver targets within the IT section To develop locally accessible service delivery and effective liaison mechanis,s with Area based and other appropriate staff To attend meetings or provide services outside of the usual working hours if required Personal Development To be committed to continuous learning/improvement To fully participate in staff appraisal and development schemes To demonstrate ongoing professional and personal development To set and outperform challenging individual and team targets Version: 01 Issue Date: 04/02/2015 Page 2 of 5

3 Corporate Responsibility Aim to achieve equality of access and treatment in service delivery and employment Ensure compliance with the requirements of statute and regulations for the IT section, including the Data Protection Act 1998 (or any subsequent legislation) Promote and deliver value for money and excellence in the service delivery Ensure compliance with Health and Safety legislation Effectively manage available resources, including any budgets specific to the IT section Fully commit to upholding and promoting the values and the vision of the company and to achieving the aims and objectives Achieve and promote the highest standards of customer care at all times Signed:. Date: Print Name:. Version: 01 Issue Date: 04/02/2015 Page 3 of 5

4 Person Specification Organisational Development Attribute Detail Ability to lead and ensure co-operation and collaboration across all areas of responsibility. Ability to involve and motivate employees within service area but also in other areas through positive influence. Budget setting, monitoring and management of service area. Criteria Essential Desirable Application Form How Identified Interview References Test Score Ability to provide strategic advice at a senior level. Ability to write effectively and corporately. Ability to convey difficult technical jargon in simple language Skills/Abilities Proven Project Management Skills. Ability to work to demanding and often competing deadlines. Ability to communicate appropriately with external agencies to uphold the reputational image of the company. Ability to innovate and performance manage. Confident communicator with the executive and non-executive management of the company. Organisation and Co-ordination skills. Flexible approach. Comfortable dealing with complex situations. Persuasive and influential. Knowledge Knowledge of ICT and relevant Quality standard legislation and processes Knowledge of a wide range of computer applications and hardware and how they can be applied to business excellence Knowledge and understanding of wide range of legislation governing the company Version: 01 Issue Date: 04/02/2015 Page 4 of 5

5 Person Specification Organisational Development Attribute Detail Criteria Essential Desirable Application Form How Identified Interview References Test Score Experience of contributing at a strategic level in a housing related field or similar Proven track record in successfully leading and managing teams Project management Experience Proven track record of customer service delivery in the Housing Sector or similar Proven experience of management within an information communication and technology environment Practical experience of providing advice, guidance and solutions to IT service users at a range of levels Good Standard of Education Evidence of Higher Education Qualifications Evidence of continuing professional and management development Prince 2 Qualification or similar ITIL Certification Excellent interpersonal skills Ability to establish credibility inside and external to the company Personal Attributes/ Circumstances Insightful with good judgement skills Ability to assimilate complex information and assess all facts Good decision maker. Ability to establish, develop and maintain effective working relationships with all colleagues, partners and stakeholders A proactive, self-performer with high standards Version: 01 Issue Date: 04/02/2015 Page 5 of 5