Future Leaders Community Virtual Meeting. May 10, 2016 Recording:

Transcription

1 Future Leaders Community Virtual Meeting May 10, 2016 Recording:

2 Teleconference Settings This call is being recorded To see the slides, click on the WebEx link in your meeting invitation 2

3 CompTIA has a policy of strict compliance with federal and state antitrust laws. The antitrust laws prohibit competitors from engaging in actions that could result in an unreasonable restraint of trade. Consequently, you agree to avoid discussing certain topics in participating at any CompTIA events or activities, including, without limitation, any discussions relating to prices, fees, rates, profit margins, or other terms or conditions of sale (including allowances, credit terms, and warranties); allocation of markets or customers or division of territories; or refusals to deal with or boycotts of suppliers, customers or other third parties, or topics that may lead participants not to deal with a particular supplier, customer or third party. 3

4 Agenda CompTIA Overview Future Leaders Community Business Joining the community Future Leaders Community Resources CompTIA Premiere Membership! Is Your Company Millennial Friendly? Rory Jackson, Sr. Network Engineer, Business Continuity Technologies CompTIA Future Leaders Executive Council Vice Chair Wrap Up / Open Discussion 4

5 Member Communities & Councils Industry Initiatives Research Certifications Credentials Education Training Public Policy Philanthropy 5

6 Introducing CompTIA Channel Standards The Definitive Best Business Practices Prescribed by Your Peers Industry guidelines for implementing IT processes and procedures Built by industry leaders, tech experts and CompTIA members Accepted and applied by service providers everywhere Access and implement the IT Solution Provider Standard today at comptia.org/standards 6

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9 Accelerate your business and professional success ns are for cement only Premier Member Benefits Networking Complimentary Event Registrations Community Voting Rights Leadership Opportunities Ability to Serve in Community Leadership Position Industry Insight Research Training Education Business Tools & Templates Contracts Finance Marketing Human Resources Affinity Partners Geico Hertz FedEx Certification Discounts 15% CyberSecure 50 free seats 10% off additional seats 9

10 Joining The Community! Simple as Join this group 10

11 Future Leaders Community Resources Lots of great content Past Meetings Hiring Millennials Turning Ideas Into Action #GenerationalDivide Video Leveraging LinkedIn Groups 11

12 Don t Forget Social Media Pages! CompTIA Future Leaders Community CompTIA Future Leaders Community 12

13 IS YOUR COMPANY MILLENNIAL FRIENDLY? HOW TO ATTRACT THE SUPERSTARS OF TODAY! Rory Jackson Vice Chair, Future Leaders Community May 10 th 2016

14 Who are the Millennials? The Millennials are the children born between 1982 and 2002 The Millennial population almost as large as the baby boomer populationsome say larger - depending on how you measure them (approx. 81M). 14

15 Millennials have been shaped by technology Witnessed the past few decades of technology growth Millennials are more connected to technology than any other previous generation Distribution of digital content Entrepreneurship 15

16 Millennials are diverse! Nearly 35% of Millennials are nonwhite or Latino. Twenty percent of this generation has at least one parent who is an immigrant. Millennials have become the most racially and ethnically diverse generation in US History. 16

17 Millennial Behavior Trends Millennials expect and need praise. Will mistake silence for disapproval. Millennials expect feedback. Expect access (24/7) to almost anything Expect things to work like they are supposed to They want what they have paid for Everything comes with a toll-free number or web address Millennials are able to take multiple pieces of data and make decisions quickly. 17

18 Behavior Trends Continued They all have cell phones and expect to be in contact 24/7. Not a phone a lifestyle management tool Staying connected is essential. They expect quick responses Millennials often find it hard to Disconnect or Unplug for long periods of time 18

19 Current Work & Lifestyle Habits Working Hours Millennials more likely to come in late and leave early but will often work from home after-hours Communication Styles Millennials prefer digital communication over face to face communications 19

20 Millennial Values This generation is civic-minded They are collectively optimistic, long-term planners, high achievers with lower rates of violent crime, teen pregnancy, smoking and alcohol use This generation believes that they have the potential to be great Individualistic but like groups/teams Hate drudgery too boring Ambitious yet aimless Looking for a mentor, not a boss 20

21 Generational Challenges Just 6 in 10 Millennials have jobs, half are part-time [Harvard University] Their average incomes have fallen 8% since the recession began in [Bloomberg] Average student carries $12,700 in credit-card and other kinds of debt. [The Daily Beast] Unemployment rate of 16.3% [Generation Opportunity] 284,000 American college graduates working in minimum-wage jobs in [Wall Street Journal] 21

22 Quick Stats about Millennials in the workplace By next year, millennials will account for 36% of the U.S. workforce and by 2025, they will account for 75% of the global workplace. [U.S. Bureau of Labor Statistics / The Business and Professional Women s Foundation] 41% of millennials do what their managers tell them to do, which is greater than older generations. [Strategy + Business] 84% say that helping to make a positive difference in the world is more important than professional recognition. [Bentley University s Center For Women And Business] Millennials say they do not deserve special treatment and are equally as committed as non-millennials. [PwC] 22

23 Quick Stats about Millennials in the workplace 92% believe that business success should be measured by more than profit. [Deloitte] 80% of Gen Y said they prefer on-the-spot recognition over formal reviews, and feel that this is imperative for their growth and understanding of a job. [Achievers and Experience Inc.] 70% have friended their managers and/or co-workers on Facebook. [Cisco] 56% of Gen Y s won t work at a company if they ban social media access. [Cisco] 71% don t always obey social media policies at work. [Cisco] 23

24 What do Millennials want from an employer? Ability to work whenever and wherever they want Variation on the job Continual feedback from supervisors Opportunities to learn, retool and reinvent themselves Challenges, new problems to solve To be in charge of their lives and future 24

25 What do Millennials want from an employer? Respected on the Job Opportunity for Professional Development Opportunity for advancement Ability to Have an Impact on the World Using Creativity on the Job Lots of Responsibility Flexible Work Hours Dress Code Appropriate to Work Environment 25

26 What do Millennials want from an employer? Be open to their style of working Provide mentorship and feedback Allow flexibility Embrace new technology Offer work-life balance 26

27 Multi-Generational Workforce Is your staff and company ready? What is the median age of your current workforce? Is your staff open minded to new ideas? Current employees stuck in their ways or are they open minded? Attitude towards the younger generation Other employees accepting of Millennials? Different Work Habits Flexible Schedules Work/Life balance 27

28 Hiring Millennials The Interview Process Ask the right questions, don t use hypothetical questions as they get hypothetical answers Ask questions that predict their behavior Ask questions about life experiences to determine how the candidate reacted to different situations. Did they rise or fall short? Known as a Behavioral Event Interview 28

29 Hiring Millennials Leave Time To Discuss Expectations Within the first interview, leave time to discuss your expectations and ask them about theirs. For example: Hours/Overtime Is overtime compensated? Training you ll offer Mentorship from other employees Their need to be patient typically, how long it takes to learn the ropes Opportunities for advancement/compensation/travel Are you able to offer employees benefits and a progressive environment that meet their lifestyle and career goals? EXPLAIN YOUR COMPANY CULTURE and VALUES!!!! 29

30 Hiring Millennials Be prepared to answer their questions! More and more candidates are also coming to the interview with their own questions. Therefore, be prepared to answer questions like: Why should they join your company vs. your competition? What exposure (to people/work), will they have that will expand their skill, knowledge and experience? How will working here satisfy their work/life balance? What about the benefits package? When can they begin taking courses that the company will pay for? Is your company flexible if the employee has children? 30

31 Thank you. RORY JACKSON Office:

32 What to Do Next..? Join us for our next community meeting: July 12, 2016, Nadia Karatsoreos, Community Manager, LogicNow Join our Facebook and LinkedIn Pages "CompTIA Future Leaders" Ways to Get Involved: Initiatives Charity Selection Meeting Planning 32

33 Wrap Up / Open Discussion Thank you for attending! cphillips@comptia.org