CHC Diploma of Community Services

Transcription

1 COMMUNITY SERVICES CHC Diploma of Community Services I recently completed the Frontline Management Course with Upskilled. I found Upskilled extremely professional, very attentive and supportive throughout the process. I found the course to have exceeded expectation and has had a made a positive contribution towards my position as it has taught me to have confidence as a manager and to be able to deliver all my responsibilities in a efficient manner. Jennise Sami, Medical Advisor QANTAS AIRWAYS LIMITED This qualification is suitable for individuals who already have relevant experience in a community service role and are looking to improve their knowledge and skills as a leader in a community-based role. Description The Community Services sector is the backbone of Australians caring for one another, being one of the fastest growing industries with a growth rate of five percent year on year. Workers in the Community Service sector are the individuals who care for us; our children, our elderly and the disabled. Study a CHC Diploma of Community Services and make a difference in your community! The Diploma qualification is divided into three specialisations, covering units of competency in Case Management, Social Housing and Statutory and Forensic Child, Youth and Family Welfare depending on which specialisation you choose to pursue. Course Features Access to fully customised online learning platform, MyUpskilled Access to the Student Support Services (Helpdesk) where students can receive support and assistance in the use of MyUpskilled as well as any administration enquiries Regular contact with their trainer via , telephone and/or MyUpskilled communication tools Trainer/Student Messaging System Webinars - both live and recorded sessions Unlimited access to world leading video training provider Lynda.com Access to Upskilled's Student Rewards Program Course Duration This course is delivered online over a period of 12 months. This course is delivered by Upskilled Pty Ltd RTO No: Award Graduates receive the award CHC Diploma of Community Services. Entry Requirements There are no formal entry requirements for this qualification, however Upskilled will assess a students academic suitability to ensure the student has the best chance of success. If you wish to carry out your placement in a family or children based service you may Sydney Office Level 3, 657 Pacific Highway St Leonards NSW 2065 Adelaide Office Office 1, Level 1, Hurtle Parade Mawson Lakes SA 5095 RTO: ABN: Phone: info@upskilled.edu.au Postal Address PO Box 487, St Leonards NSW PHONE: INFO@UPSKILLED.EDU.AU FAX:

2 COMMUNITY SERVICES require a working with children suitability check. Work Placement I recently completed the Frontline Management Course with Upskilled. I found Upskilled extremely professional, very attentive and supportive throughout the process. I found the course to have exceeded expectation and has had a made a positive contribution towards my position as it has taught me to have confidence as a manager and to be able to deliver all my responsibilities in a efficient manner. Jennise Sami, Medical Advisor QANTAS AIRWAYS LIMITED The Diploma of Community Services requires a minimum of 100 hours to be completed in a Community Services Environment, supervised by qualified staff. You will be required to complete an application for a Working with Children or Vulnerable People Check prior to enrolment in this course. Upskilled will secure your work placement, ensuring we can provide an environment in which you can be successful in the course. During your placement, an Upskilled workplace assessor will visit you to observe you performing some of your assessment tasks. More info Recognition of Prior Learning Recognition of Prior Learning (RPL) and Recognition of Current Competencies (RCC) options are also available for students on request and assistance will be provided to determine eligibility. Each student requesting RPL will be interviewed and they should provide a portfolio of evidence to support their application and may be assessed on the job. On the job assessments can be conducted to assess current skills and knowledge. Career Outcomes After completing this course you can pursue a career as a: This course is delivered by Upskilled Pty Ltd RTO No: Assessor Case coordinator Case worker or manager Client service assessor Community services worker Community worker Coordinator Coordinator family services Early intervention worker Family support worker Group facilitator / coordinator Pastoral care counsellor / manager Program coordinator or manager Senior youth officer / chaplain Social welfare worker Support facilitator Welfare worker Flexible Payment Options Option 1 Save 15% Save 15% ($895) when paying upfront. Total course cost: $5,055 Sydney Office Level 3, 657 Pacific Highway St Leonards NSW 2065 Adelaide Office Office 1, Level 1, Hurtle Parade Mawson Lakes SA 5095 RTO: ABN: Phone: info@upskilled.edu.au Postal Address PO Box 487, St Leonards NSW PHONE: INFO@UPSKILLED.EDU.AU FAX:

3 COMMUNITY SERVICES Option 2-24 Month Interest-free payment plan No deposit, no interest to pay for 24 months. Get started for just $57 a week! Total course cost: $5,950 I recently completed the Frontline Management Course with Upskilled. I found Upskilled extremely professional, very attentive and supportive throughout the process. I found the course to have exceeded expectation and has had a made a positive contribution towards my position as it has taught me to have confidence as a manager and to be able to deliver all my responsibilities in a efficient manner. Jennise Sami, Medical Advisor QANTAS AIRWAYS LIMITED zipmoney Upskilled has teamed up with zipmoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! Applications for Zip Money literally only take a few minutes! Find out more about ZipMoney. Terms and Conditions Apply Option 3 - Skilled Capital for ACT Residents This Upskilled qualification is approved under the Skilled Capital program and may attract a government fee subsidy. You must meet the individual eligibility criteria to receive subsidised training for a course on the ACT Skills List. For more information on Skilled Capital click here This course is delivered by Upskilled Pty Ltd RTO No: Sydney Office Level 3, 657 Pacific Highway St Leonards NSW 2065 Adelaide Office Office 1, Level 1, Hurtle Parade Mawson Lakes SA 5095 RTO: ABN: Phone: info@upskilled.edu.au Postal Address PO Box 487, St Leonards NSW PHONE: INFO@UPSKILLED.EDU.AU FAX:

4 COMMUNITY SERVICES Course Outline Get access to Upskilled's student rewards program Other Related Qualifications Diploma of Counselling Diploma of Early Childhood Education and Care The Diploma of Community Services consists of 16 units of competency, as identified in the Community Services Training Package. The course is divided into three specialisations, Case Management, Social Housing and Statutory and Forensic Child, Youth and Family Welfare. Participants are to complete all core units and select one of the following specialist streams. All units must be successfully completed to attain the Diploma. Core Units Unit Code Unit Description CHCCCS007 Develop and implement service programs CHCCOM003 Develop workplace communication strategies Analyse impacts of sociological factors on clients in community CHCDEV002 work and services CHCDIV003 Manage and promote diversity CHCLEG003 Manage legal and ethical compliance CHCMGT005 Facilitate workplace debriefing and support processes CHCPRP003 Reflect on and improve own professional practice HLTWHS004 Manage work health and safety Case Management Specialisation Electives Unit Code CHCCCS004 CHCCSM004 CHCCSM005 CHCCSM006 CHCCSM007 CHCDEV001 CHCADV002 Unit Description Assess co-existing needs Coordinate complex case requirements Develop, facilitate and review all aspects of case management Provide case management supervision Undertake case management in a child protection framework Confirm client developmental status Provide advocacy & representation services CHCCCS019 Recognise and respond to crisis situations Social Housing Specialisation Electives This course is delivered by Upskilled Pty Ltd RTO No: Unit Code CHCSOH002 CHCSOH008 CHCSOH009 CHCSOH011 CPPDSM5005A CPPDSM5013A CPPDSM6007A Unit Description Manage and maintain tenancy agreements and services Manage head lease Develop quality systems in line with registration standards Develop social housing enterprise opportunities Contribute to a detailed property feasibility study Develop a tenancy mix strategy Develop lifecycle asset management plan Sydney Office Level 3, 657 Pacific Highway St Leonards NSW 2065 Adelaide Office Office 1, Level 1, Hurtle Parade Mawson Lakes SA 5095 RTO: ABN: Phone: info@upskilled.edu.au Postal Address PO Box 487, St Leonards NSW PHONE: INFO@UPSKILLED.EDU.AU FAX:

5 COMMUNITY SERVICES CPPDSM5022A Implement asset management plan Statutory and Forensic Child, Youth and Family Welfare Specialisation Electives Get access to Upskilled's student rewards program Unit Code Unit Description CHCCCS004 Assess co-existing needs CHCCSL001 Establish and confirm the counselling relationship CHCCSM005 Develop, facilitate and review all aspects of case management CHCCDE011 Implement community development strategies CHCDEV001 Confirm client developmental status CHCMHS013 Implement trauma informed care CHCPRT001 Identify and respond to children and young people at risk Work collaboratively to maintain an environment safe for children CHCPRT003 and young people Other Related Qualifications Diploma of Counselling Diploma of Early Childhood Education and Care This course is delivered by Upskilled Pty Ltd RTO No: Sydney Office Level 3, 657 Pacific Highway St Leonards NSW 2065 Adelaide Office Office 1, Level 1, Hurtle Parade Mawson Lakes SA 5095 RTO: ABN: Phone: Postal Address PO Box 487, St Leonards NSW PHONE: FAX:

6 ABOUT UPSKILLED PROFESSIONAL QUALIFICATIONS FOR YOU & YOUR STAFF

7 10 REASONS TO STUDY AT UPSKILLED 1 Over 80 Nationally Accredited Qualifications Over 80 qualifications covering a broad range of disciplines: Management, Business, IT, WH&S, Finance & Accounting, Project Management, Customer Contact, HR, Community Services, Education, Retail, Marketing, Childcare, Beauty Therapy, Events, Logistics 2 Study From the Comfort of Your Home Gain access to a fully customised online learning portal to access learning materials, communication tools and assessments. 3 Flexible Payment Solutions Choose from flexible interest free payment plans, or simply pay upfront to receive a 15% discount. You can start a qualification from as little as $22 per week. 4 Start Anytime With rolling start dates every month, you don t have to wait to get your career on track! 5 Articulation Agreement With Australian Universities Upskilled have a number of Credit Agreements in place with Universities across Australia which provides students entry and credit transfer benefits upon completion of a selection of our Diplomas, and could take up to a year off a Bachelor Degree.

8 10 REASONS TO STUDY AT UPSKILLED Exclusive Student Rewards Program Simply by signing up with Upskilled you gain access to savings on over 11,000 products and services. 6 Get the Recognition You Deserve Ensure your previous study and work experience is recognised and fast-track your path to a nationally recognised qualification. 7 Lynda.com Video Training To assist you with your studies and to provide you with additional learning resources, we will supply you with free access to the Lynda.com online video training library and Pluralsight is available for select IT Qualifications. 8 Industry Leading Trainers Upskilled takes great pride in bringing the very best trainers and facilitators to our course sessions and business development programs. Highly qualified and industry experienced, your trainer will guide and mentor you through the course material. 9 The Support You Need To Succeed As a student, you ll receive a dedicated trainer for the entire course duration. In addition, there is a support staff team that are available to assist you throughout your course. 10

9 CHOOSING UPSKILLED Upskilled is a leading Registered Training Organisation (RTO) that innovates the effective and efficient delivery of vocational qualifications and short courses to working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, we partner with businesses and career-minded individuals to secure superior measurable outcomes. Tailored Specialisations Upskilled understands that training solutions must be customised to answer the diverse demands of industry. Accordingly, the nationally accredited programs Upskilled offer are tailored to ensure that participants access skills learning that targets their particular professional needs. Upskilled currently offers more than 80 qualifications across many different disciplines: Accounting & Finance Admin & Business Beauty Therapy Childcare Community Services Education Events Human Resources Information Technology Logistics Management Marketing Project Management Retail Sales & Customer Contact Work Health & Safety Optimum Delivery To maximise client options, Upskilled practices the organisational agility that it is helping to enhance in the national workforce. Participants have the option of undertaking their skills training online via Upskilled s customised online learning platform, MyUpskilled, or face-to-face via our workshop format. Industry experienced trainers, industry-best course materials and high quality venues are all synonymous with the Upskilled experience. In addition, Upskilled is a specialist at conducting onsite sessions at company workplaces for even greater convenience. Tangible Benefits With Upskilled courses typically delivered over 12 months, participants are able to accelerate their personal and professional development within a short timeframe. Our qualifications allow individuals to increase productivity and job satisfaction while progressing career prospects and salary expectations. At industry level, the benefits of skills training are both cultural and bottom-line, with organisations reporting that Upskilled has helped them to: Enhance employee capability Improve workforce retention rates Reduce learning & development outlays Achieve overall competitive advantage in the market

10 IT S ALL ABOUT YOU The Skills You Need Upskilled qualifications are continuously informed by close consultation with industry leaders and members. The resulting vocational training program is a superior package that delivers accessible and relevant expertise and content, specifically tailored to the intricacies of your discipline. The Delivery You Want Upskilled delivers all its training online in an innovative and interconnected way. The commitment we make to our students extends further than just providing online learning for individuals. We provide a comfortable online environment, dedicated student support and education partners who specialise in their respective fields, to ensure you get exactly what you want out of the course and qualification. We will also visit workplaces around the country to deliver courses to employees via onsite training sessions. The Balance You Require Undertaking training and balancing your existing life can be difficult but with Upskilled s flexible delivery its completely achievable. Whether you are working towards completing a short course or a 12 month Diploma, the balance you need to complete learning and assessment at your own pace is there. We constantly receive feedback from graduates about how surprised they were with being able to manage their own time as well as the support they received in order to achieve their goals. With Upskilled, balancing a new qualification with your work/life commitments is eminently feasible. The Outcomes You Deserve Enhanced job satisfaction, upgraded salary expectations and improved career prospects - these are specific outcomes often reported back by participants of Upskilled s courses. Our nationally accredited courses are expressly designed to deliver nothing less than the very best outcomes for both personal goals and career progression. The lecturers at Upskilled were amazing, one of them to the point that I used as a mentor for a couple of years after the course. STEVE HANCOCK Diploma of Business and Management The course at Upskilled has really benefited me, because the world of WH&S is constantly changing and it really brought to my mind the fact that I really have to keep on top of WH&S and latest legislation, and for me, the delivery of it was perfect. JUSTIN HANKINSON Certificate IV in Work Health and Safety The course at Upskilled allowed me to study as well as continue to work fulltime. I also found that they were quite competitive in the market and had great value for money. ANDREA VANDERKLY Diploma of Business, Diploma of Business Administration, Diploma of Management

11 UPSKILLED ONLINE LEARNING Upskilled acknowledges that when it comes to qualifying for tomorrow, working professionals are increasingly interested in online learning experiences. For this reason, Upskilled specialises in professional training delivered online, via our own customised online learning platform, MyUpskilled. Content Meets Innovative Delivery Designed by Upskilled trainers working in close conjunction with ICT specialists, MyUpskilled is a unique tool that emphasises the latest interactive possibilities of training in the online environment. The MyUpskilled Learning Management System (LMS) portal has been specifically developed to offer the best learning environment in a traditional sense as well as providing the very latest in technological upgrades and internet based learning aids. We ve evolved online learning programs to the next level - training modules that are interactive, integrated, available 24/7 and that come to you no matter where you are. How Does Online Learning work? Upskilled stresses a philosophy of close support at every step of the learning and delivery process. Each participant has a dedicated trainer who monitors ongoing progress and interacts via MyUpskilled. These mentors provide constructive feedback to assignments as required and are in regular contact via phone, and MyUpskilled communication tools. The result is a unique tool for skills training that ensures that participants who choose to learn with Upskilled are able to do so with complete confidence. Partnering with Upskilled, individuals can invest in their vocational expertise with the click of a button, with unprecedented freedom to do it their way. NB: For a full list of Upskilled Qualifications offered on the MyUpskilled platform speak to your Education Manager on Benefits of Online Learning With Upskilled: Immediate start Study at your pace Intuitive and easy to use platform Regular webinars - both live and recorded sessions Regular contact with your dedicated trainer via , telephone and/or MyUpskilled communication tools Access to Innovative learning materials Video training resources (including unlimited access to the Lynda.com video training library) Access to assessment results and detailed feedback Discussion boards and forums providing you with the ability to interact with trainers and other students Access to the Student Support Services (Help desk) where students can receive support and assistance in the use of MyUpskilled as well as any administration enquiries

12 UPSKILLED CAREER OUTCOMES Upskilled qualifications make for highly attractive additions to any CV. In competitive labour markets, employers actively seek out the career-minded self-starters whose capacity for successful independent study demonstrates personal resources that every business needs: initiative, application and vocational expertise. Your Passport to Professional Acceleration Upskilled participants report that their experience of superior vocational training translates directly into an increased sense of professional confidence and enhanced bottom-line performance. They are typically tasked with fresh responsibilities as a result of the broadened skill sets they bring back to their role, paving the way for internal promotion and improved salary expectations. For those who seek to make a lateral move between different industry sectors, Upskilled qualifications serve as an invaluable tool for enabling the transition one that speaks loud and clear to potential employers. Finally, those who aspire to the next rung within their existing profession routinely use an Upskilled qualification as crucial leverage to do so. Regardless of your circumstances, the right Upskilled qualification will add a powerful new dimension to your professional self. Explore Dual Certification In certain cases, where content is common to two related qualifications, it may be viable to earn both with only a minimal added outlay of time and expense. For example, participants who work towards a Diploma of Business often leverage their progress to earn a Diploma of Leadership and Management simply by undertaking a few additional Units of Competency. Dual certificates and diplomas are an outstanding way to make the most of your Upskilled experience and further reinforce professional development. Your Upskilled Education Manager can detail your dual certification options during the application process. Pathways to University Many participants take the opportunity to leverage their experience of an Upskilled qualification to pursue further education at a leading Australian University. It s just one more reason to broaden your personal and professional horizons by enrolling with Upskilled. Best of all, Credit Transfer Agreements signed between Upskilled and its partner universities mean that diploma participants will meet the entry requirements to a number of leading degrees in the disciplines of commerce, business, and ICT. Successful completion of relevant diplomas also attracts a designated number of credit points towards a bachelor s degree, in some cases slicing an entire year off the degree program. (Note in the absence of Credit Transfer Agreements, individuals are subject to uncertain application processes at tertiary level, with standing for previous study determined on a case-by-case basis. At the same time, Upskilled diplomas are recognised by every university in Australia for entry and credit transfer purposes. Please speak to your Education Manager for more info. Turn Your Upskilled Diploma into a Bachelor s Degree Below is a selection of Upskilled s current partner universities. For a full listing of our Credit Transfer Agreements and the latest news about our tertiary partnerships, please visit: upskilled.edu.au

13 ZIP STUDY NOW, PAY LATER Upskilled has teamed up with Zip to offer you the opportunity to pay your course with flexible weekly, fortnightly or monthly interest free payment plans. This ensures our courses are accessible to everyone, no matter what your circumstances. Applications for Zip literally only take a few minutes! How Zip Works Zip is a safe, simple and convenient way to pay for your course over time. It provides you with the flexibility to study now, and pay later on an interest-free payment plan. The process is outlined below: 1. Speak to an Education Manager about your course of choice on Complete an enrolment form, including a Zip application and get your decision in minutes. 3. Enrol and begin your course today, no deposit needed. 4. You pay Zip back over time in easy weekly, fortnightly or monthly repayments 5. Zip pays Upskilled on your behalf - today Frequently asked questions Who can apply? Applicants must be: At least 18 years of age An Australian citizen or a resident Employed in some capacity How can I apply? Once you ve spoken to an Education Manager and decided on your course of choice, you will be provided and enrolment form and a link to an easy 3 minute Zip application. You ll be surprised at how simple the process is. Once approved and you accept the terms and conditions, Zip will pay Upskilled on your behalf. What else should I know? Although Zip s interest free plan allows you to shop today without paying anything upfront - it is a loan and must be paid back. Failure to do so could affect your future credit rating. Zip s payment plans are interest free for up to 24 months, but please be aware that interest will start to accrue after the interest free period. You can see your interest free balance, how long it is estimated to take to repay the loan and change your payment schedule in your digital wallet. What are the benefits? You can study today and pay nothing upfront. By paying with your Zip account, you can split the cost of your course and pay over time. Zip even pays Upskilled on your behalf no money ever changes hands. You re also provided with a virtual account so for your next course or purchase, all you need to do is sign-in to your digital wallet, confirm and pay. There s no more need to use your credit card or seek a loan elsewhere. It s simple and easy to use. What are the fees? No deposit, so nothing to pay today Minimum monthly payments apply. See your contract and application for details. An interest free period of up to 24 months, after which interest will accrue at 19.9%. A small monthly admin fee of $4.95 (only payable if a balance is owing) Where can I find out more? For more information about your payment options, contact our Education Managers on

14 UPSKILLED PARTNERS We recognise that there are other companies as passionate about education as we are. We ve chosen these companies as strategic partners to help us work with clients and deliver the best possible training solutions. As a leading Registered Training Organisation in our own right, Upskilled knows what it takes to deliver quality training, and thus only partners with the best RTO s or Higher Education providers in Australia. Our partners have been carefully selected, and are specialists in their respective fields. Further to this, we only offer one provider per qualification as we back our partners to be the best in the business for the qualifications they re offering. This gives us confidence that the courses Upskilled recommends will be the best in market for the students we talk to. When it comes to recommending other Educational Institutions for qualifications not on Upskilled s scope we offer our service at no expense to you as we receive our remuneration from our partners.

15 UPSKILLED REWARDS PROGRAM AUSTRALIA S LARGEST LIFESTYLE BENEFITS PROGRAM The ultimate lifestyle and student benefits program, it gives you access to huge discounts on a fantastic selection of products and services from Australia s top brands and household names. UPSKILLED STUDENT REWARDS PROGRAM Students undertaking a qualification with Upskilled gain access to The Upskilled Student Rewards Program, which offers a large range of attractive lifestyle benefits, incorporating access to two great programs: Student Rewards Card* Presidential Card is Australia s leading Lifestyle Benefits Program, providing members with savings on over 11,000 products and services across Australia and New Zealand. Discounts can be found across the following categories: Accommodation Attractions Automotive Dining Education & Training Financial Services Gift Cards & Ticketing Gift Giving Health & Beauty Home & Garden Insurance Leisurecom Resort Stays Leisure Entertainment & Experiences Retail Services Special Occasions Technology Travels & Tours Wine Discounts can be used multiple times and are obtained either on presentation of a membership card, smart phone or tablet, or by entering a promotional code when making online purchases. Student Rewards Online Shop* Presidential Card Online shop provides the most convenient and cheapest way to shop as the haggling has already been done for you. We can provide you with low prices on a large range of leading brand items delivered direct to your door. With birthdays, anniversaries, weddings, Christmas, or just the upgrading of personal household items, it is easy to see just how much you can save as a member. *Powered by Presidential Card

16 UPSKILLED APPLICATION PROCESS Enrolling in a superior professional training course with Upskilled is a quick and easy six step process. 1 Choose from more than 80 qualifications 5 Submit Recognition of Prior Learning (RPL) request Complete an online enquiry form at An Upskilled Education Manager will contact you within 48 hours Our Education Managers will answer any questions you may have about Upskilled and your course of interest. Based on your career objective, they will provide advice on the best suited course for your needs. Complete the Enrolment Form Once you have confirmed your course of choice, simply complete the enrolment form and or fax to an Education Manager. 6 If you feel your experience or previous qualifications warrant RPL, you can apply by submitting an RPL request form, along with relevant documentation in portfolio form for evaluation by qualified assessors. This could substantially reduce the time it takes you to complete your qualification. Language, Literacy, and Numeracy Test A short Language, Literacy, and Numeracy Test is conducted prior to commencing your course to ensure you have the basic skills required to successfully complete your chosen qualification.

17 Disclaimer This brochure has been compiled for the information of prospective students. To the best of our knowledge the information contained in this booklet is correct at the time of print/downloading and may change without notice. Upskilled Pty Limited accepts no responsibility for any errors, nor any liability for any consequences that may follow from any person s use of the material. All content and pictures contained within this publication are copyright Upskilled and cannot be reproduced without prior consent. All information contained in this brochure is current as at 7 July Sydney Office Level Pacific Highway St NSW 2065 Postal PO Box 487 St Leonards NSW 1590 Adelaide Office Suite Hurtle Parade Mawson Lakes SA 5095 Phone Fax info@upskilled.edu.au Web RTO ID ABN