How to Navigate the SAP SuccessFactors Community

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1 Overview Community How to Navigate the SAP SuccessFactors Community Welcome to the Community! The Customer Community is your place to find resources, share knowledge and get answers from customers and experts! As a Community member, you have access to product information, support, tools and resources that empower you to effectively manage your SAP SuccessFactors solution. 2 Homepage 3 Product page 3 Events & Recordings 4 Resources 5 Groups in the Community 5 Quick Links 6 Engage with others in the Community 7 Subscriptions & Notifications 7 Getting started 1 / 8

2 HOMEPAGE Looking for something specific? Take action upon accessing the homepage to search for needed information. Search pulls from the Community, Help Portal product documentation and Knowledge Base Articles from Support. If you can t find what you need, simply post your question to the applicable product forum. Be sure to read the latest news! Review Recent Posts for information on new programs, tools and resources available to you. Access research and useful assets to drive your HR Transformation. 2 / 8

3 PRODUCT PAGES Where to post questions and find solutions? Navigate to the Product pages for product specific information. Review the Quick Links to access product specific information within other SAP SuccessFactors sites (e.g. Help Portal, Influence Tool). Product Forums are where you can find solutions or ask questions. Product resources are broken out by categories such as Events, Feature Highlights and Releases. EVENTS & RECORDINGS Where to view upcoming events and webinars? Review our calendar of events and join us for in-person and virtual events focused on the SAP SuccessFactors solution and HR leading practices! You will also see a countdown to the next Preview and Production Release. Scroll down for webinars & recordings on topics from HR Strategy and Transformation to Solution Management. 3 / 8

4 RESOURCES What resources are available? Start here to link to the resources you need to succeed, whether you are a new or long-time SAP SuccessFactors customer. Details include support, implementation and product resources, information on the various training offerings available to you and access to the SuccessFactors Administrator Learning Center. 4 / 8

5 GROUPS IN THE COMMUNITY How can I collaborate with others? Collaborate with customers organized within a region, industry, and/or focused on a product. Groups are self-sufficient and managed by the chairpersons (typically customers) of each group. Groups can be open or closed. If the group is open, then you become a member just by clicking on the Join Group button. If the group is closed then click the Ask to Join Group and the group s leaders will review your request. QUICK LINKS How can I quickly access other key sites? Commonly accessed sites can be found here: Access the support portal to log a ticket Find official product guides and documentation on the Help Portal Suggest ideas in the Influence tool 5 / 8

6 ENGAGE WITH OTHERS IN THE COMMUNITY How can I participate? Did someone answer your question? Click Accept as Solution to acknowledge the user who provided the response and help others get straight to the answer! Return the favor! Please share your knowledge by replying to posted topics. Use the available labels to flag the type of question you are posting. This will help us determine if the question is tied to a release, a how-to question, or if you are looking for other customer feedback/insights. Tell others about yourself! Make the community more personal and help your peers to put your face with your name. Upload an image that represents you, add in profile information under My Settings > Avatars 6 / 8

7 SUBSCRIPTIONS & NOTIFICATIONS How do I receive notifications? If you would like to receive notification when there is a new post on your favorite blog or forum, be sure to select Subscribe in the Resources Blog or Product Forum Options drop down menu. You can also review your subscription activity and notification settings from My Settings. GETTING STARTED Where do I begin? We look forward to seeing you in the Community! community.successfactors.com 7 / 8 vq218

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