CHAMBER OF COMMERCE & INDUSTRY QUEENSLAND MEMBER GUIDE 2016/17

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1 CHAMBER OF COMMERCE & INDUSTRY QUEENSLAND MEMBER GUIDE 2016/17

2 HOW CAN WE HELP YOU? HR Hotline Pay Updates Essential Policies Contracts & templates Online Staff Training Recruitment App Rostering Software Specialist Advice Online Education Business Events Co-working Space Business Advocacy 2 CCIQ MEMBER GUIDE 2016/17

3 CCIQ membership is the key to ensuring your business reaches its full potential. You ll get expert employer advice, industry leading knowledge, greater business intelligence and opportunities to grow. This guide outlines some of the benefits our members tell us makes a huge difference to their productivity and bottom line. After almost 150 years as Queensland s peak business body, we know how to take care of business. We ll take care of yours, too. Stephen Tait CEO CCIQ 3

4 HR HOTLINE CCIQ s core business is helping you stay compliant and avoid the costs, fines and penalties which come from managing people in the workplace. Our members-only Employer Assistance Line is an advice hotline staffed by experienced HR advisors. We ll talk you through concerns such as employee counselling, redundancy, union activity, bullying, leave entitlements, and any other HR issue. We also offer information and advice about managing WorkCover claims, premiums, return-to-work plans and more. Call as often as you like or need. Members get unlimited access. Employer Assistance Line advice@cciq.com.au We really needed a speedy solution to our problem. Given it was a public holiday, it was fantastic customer service to have you available to take our call. Jenny Cole, Ruswin Integrated Security Systems Member since CCIQ MEMBER GUIDE 2016/17

5 PAY UPDATES We ll send you notifications any time the Modern Awards your business operates under are changed by legislation, including changes in wages, conditions and allowances. You ll also receive alerts about government gazetted public holidays and how to apply pay and leave provisions of your relevant Modern Awards to your staff. Members can now subscribe to as many modern awards as they need to, at no extra cost. Get the latest copy of your industry s Modern Awards. Log in at au/your-account/ awards. To add more Awards, call us. 5

6 ESSENTIAL POLICIES Having proper policies in place improves the value of your business and gives you a good defence if employee complaints turn into something more nasty. We now send every member a pack of these five essential small business policies to help you get your systems up to scratch. 1 Recruitment, 2 Employee 3 Employee 4 Safety 5 Workplace Selection & Induction Management Development Culture & Environment Each policy is a high level document that articulates the mandatory requirements you should undertake to achieve compliance. They list mandatory requirements and reference the recommended procedures which can be purchased from our bookstore to help you achieve full compliance. 6 CCIQ MEMBER GUIDE 2016/17

7 CCIQ TEMPLATES CCIQ Templates is our online bookstore. It features the latest in a range of manuals, templates and policies aimed at helping businesspeople manage their HR and industrial relations obligations. Members get 20% off every title in store. Go to cciqtemplates. com.au to browse. All material is sent to you via in a PDF and editable format so you can personalise it to your own business. FREE BOOK Definitive Guide to Employing Staff As a business owner you re obviously a specialist in your own field, but you can t possibly know everything about Australia s complex IR and HR laws. We re giving every member a free copy of our Definitive Guide to Employing Staff (normally $99 in our bookstore). It covers all important aspects of hiring and managing staff in Queensland, and can be read in one sitting. 7

8 ONLINE STAFF TRAINING CCIQ Learning is a video-based training system that lets your staff complete up-to-date HR, safety and leadership courses anywhere, anytime on a desktop or tablet device. Draw from our catalogue of 80 engaging video courses, developed by our venture partner Vocam, to build training programs specific to your business. Basic compliance Attract Winners Customise Content Get More Business Free Yourself Lower your costs and legal risks by delivering the basic training required by law Create a team culture which recruits and retains top performers Easily make our videos and quizzes fit your business needs Show you re professional and secure more valuable clients Train your leaders to step up and take the pressure off you Your 2016/17 membership entitles you to a free CCIQ Learning account plus at least three free video sessions of your choice, valued at $ If you like it and want more, CCIQ Learning has a simple pricing. There are no set-up costs or monthly fees. You can pay as little as $38.50 per training session. Go to and request a trial to access your account. 8 CCIQ MEMBER GUIDE 2016/17

9 RECRUITMENT APP CCIQ s SmartTrader and PeopleManager+ memberships now include OneShift, the new and easy way to instantly connect with jobseekers in Australia. A OneShift subscription is now bundled into these memberships at no extra cost, and available to other members for $29/month. Good help used to be hard to find. But now OneShift can match you with thousands of qualified jobseekers in 3 easy steps Post your job. Post your job ad with the skills required for the position. Select the candidate requirements from education or certifications to age, distance or access to a vehicle and more. When the post is live, candidates can also apply directly. Instantly see your candidates. Once your job is posted, you have instant access to matched candidates. No need to sift through hundreds of resumes. Shortlist your candidates based on employment history or any other details important to you. Contact them immediately. Look through the shortlisted profiles and immediately contact the candidates you think will suit your job. Manage all your applications from one simple dashboard. It s that easy. Go to skilldpartners.com/cciq/ to activate your free account. 9

10 ROSTERING SOFTWARE Deputy is Australia s leading employee scheduling and workforce management app. Deputy lets you build and manage rosters online, and share them with your staff. Keep track of when and where your people work, and auto-generate timesheets when employees use Deputy Kiosk or their smartphones to clock on and off their shifts. Deputy s iphone and Android app lets you see what s going on in your business even when you can t be there. See who s working, make contact or replace missing people. CCIQ Membership now comes with a Deputy Starter plan for up to 5 employees. Contact us to set up your account. 10 CCIQ MEMBER GUIDE 2016/17

11 SPECIALIST ADVICE Whether you need help migrating to the Cloud, changing your legal structure, expanding overseas, or anything else, our new Experts on Demand service can help. Our experts are all pre-eminent business leaders inside the Chamber of Commerce community who we know and trust to provide excellent support in their specialist areas. We ve chosen our experts because they re not out to sell you anything. They all have a genuine desire to help small businesses succeed. They do not pay for our referrals, and we do not receive commissions off their encounters. Your CCIQ membership entitles you to free consultation with our experts. (2-15 hours per year depending on your membership). Simply request an appointment online at consulting. This is a free, independent advice service available only to CCIQ members. 11

12 ONLINE EDUCATION It s your business, but you can t run it alone. CCIQ has been helping people start and run successful enterprises for almost 150 years. While you re building your business at the coalface, it s our job to keep you informed of new opportunities and challenges which could have an impact on you. Our members often tell us that access to our webinars is one of the most convenient and valuable of all CCIQ benefits. Topics are as diverse as: Understanding the Modern Awards System; Search Engine Optimisation; Self-Managed Super Funds and Property; Social Media at Work; Performance Management, and more. Members can also log in to their online account to access recordings of our most popular webinars over the past 12 months. 12 CCIQ MEMBER GUIDE 2016/17

13 BUSINESS EVENTS One of the greatest parts about being a CCIQ member is meeting amazing people who share your beliefs, passions and experiences. In 2016/17, we ve got an amazing series of events planned, including: 2 large-scale signature member events Regular Happy Hour networking event in most parts of Queensland A statewide series of HR Breakfasts to keep you informed of Fair Work changes 2 Small Business Bootcamps half-day sessions to keep you in shape Members now get at least 1 free ticket to every Happy Hour, HR Breakfast, and Bootcamp, plus half-price tickets to signature events. 13

14 CO-WORKING SPACE In an Australian first, CCIQ and Sydney start-up kings BlueChilli have created Collaborate, a unique co-working space coupled with an accelerator program designed to build businesses which solve other business s problems. Collaborate is now open in Spring Hill, Brisbane. It offers free-of-charge residency, access to programs, start-up funding, resources, mentors and opportunities to businesses, entrepreneurs and thinkers which can meet the requirements for entry. Members rejoining in 2016/17 are eligible for a passport to use the Collaborate centre and its facilities. So if you re in Brisbane for business, or live here and want a change of scenery, call us to make a booking. 14 CCIQ MEMBER GUIDE 2016/17

15 BUSINESS ADVOCACY Finally, but most importantly, as Queensland s peak body for business we re here to ensure your voice is heard. We believe in helping businesses, especially small and medium enterprises, get their point of view out and get the results they deserve. Our advocacy team works hard to understand what Queensland businesses want and how they can get there. We re committed to representing our members, collectively and individually, and we do whatever we possibly can to influence government policy and keep public debate focused on your best interests. Some of our most valuable achievements have come from members raising concerns at a roundtable, through a survey or directly with a member of our team. We work for all Queensland businesses, but just that little bit harder for our members. 15

16 Chamber of Commerce & Industry Queensland Industry House, 375 Wickham Terrace, Spring Hill, Qld, Telephone Find us Facebook Twitter LinkedIn YouTube