5/18/2017. Manager New Product Implementation. Director Shipping Products and Services

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1 1 Director Shipping Products and Services Manager New Product Implementation Product Development Specialist, Sr. Shipping Products and Services a 2 1

2 esignature Special Handling-Fragile/Caution Heavy Labels We ReDeliver for You! Dog Alert Return Receipt Hold-Out Standing Delivery Order Online Refunds Package Pickup Expansion Bulk Proof of Delivery 3 4 2

3 The goal of this initiative is to develop a tool to allow customers to electronically sign for packages: eliminating the need for recipients to be home to physically sign for packages reduce the number of Failed First Attempts (54 Million) improve the overall customer experience 5 Delivery failures result in significant costs to the Postal Service The inability to deliver a package is known as a Failed First Attempt (FFA). If the intended recipient is unavailable during the initial delivery attempt, a carrier will leave a Delivery Notice / Reminder / Receipt - PS Form 3849 at the delivery address and return the item to the local Post Office. 5 day hold for (Priority Mail Express only) 15 days for all other mail classes before being returned to sender 30 days for International items 6 3

4 Develop an esignature on File tool for signature products. Expand the esignature on File tool to more complex products and to additional Postal functions. Priority Mail Express Insurance > $500 Signature Confirmation Certified Mail Registered Mail Employment Applications Forms for Onboarding Customers Supply Chain Management Digital signing of contractual agreements 7 00 Provides simplicity of the signing process via web Allow users to sign documents electronically Provides several methods to apply a signature to a document For the purpose of this project we chose the electronic signature option because it will allow for a merchant override to accommodate commercial customers who do not want their customers to be able to provide an electronic signature for specific packages (pharmaceuticals, jewelry etc..) even if the addressee has provided a digital signature on MyUSPS.com. 8 4

5 9 ALERT FOR EXTRA SERVICE Special Handling Fragile fee has been paid. Retail system prompt to affix Label 875 to ensure piece is identified as Special Handling-Fragile. Special Handling-Fragile mailpieces are clearly identified for proper handling. 10 5

6 Reduce Employee reported lifting injuries Visual alert label will bring awareness to employees and customers to use caution when lifting Help to reduce loss work days Affix Caution Heavy Label to all packages with weights 35 lbs. or greater. This is similar to a Heavy (red) tag applied at the airport for luggage weighing 50 lbs. or more 11 6

7 To improve the current Delivery Notice/Reminder/Receipt, PS Form 3849, by including the following features: QR Code for faster redelivery scheduling. Self Adhesive backing. Portrait page format for increased legibility. Increased ease of use for customers and carriers. Studied the feasibility of PS Form 3849 for national implementation. Ensured that carriers scanned and linked package barcode properly. Ensured customers can scan the QR Code and schedule redelivery. Acquired valuable feedback from customers and employees. Change name of form. 13 FRONT BACK 14 7

8 161,360 39,944 60, ,734 31,929 50,266 4,454 2,835 2,273 2,311 1,549 2, , , ,562 6,

9 Test sites begin using new form March 30-31, 2017 Delivered to Customers with Every Attempt 9

10 FREQUENTLY ASKED QUESTIONS (FAQS) Delivery Operations, Retail Operations, Shipping Products and Services, Mail and Package Information Systems SERVICE TALK VP FIELD MEMO DIRECT MAIL 1 DIRECT MAIL 2 STANDARD WORK INSTRUCTION POSTER VIDEO Delivery Operations, Retail Operations, Shipping Products and Services, Mail and Package Information Systems Delivery Operations, Retail Operations, Shipping Products and Services, Mail and Package Information Systems Brand Marketing Brand Marketing Delivery Operations, Retail Operations, Shipping Products and Services, Mail and Package Information Systems Delivery Operations, Retail Operations, Shipping Products and Services, Mail and Package Information Systems Multimedia Internal Audience External Audience LABOR NOTIFICATION Delivery Operations, Retail Operations, Shipping Products and Services, Mail and Package Information Systems 20 10

11 21 To reduce dog related injuries, the Postal Service launched a new electronic dog alert function in conjunction with Dog Bite Prevention Week in May O N M AY 13, 2017, the US Postal Service enhanced the Dog at Residence question within the Package Pickup application by adding an edit option to update the dog present status. This update provides up-to-date dog status information that will be used by the USPS carriers

12 1,150,859 1,775,396 2,669,446 4,026, ,701 3,261 9% 24 12

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14 IMpb Additional service type options added May Adult Signature Services Certified Mail Collect on Delivery (COD) Insured Mail (over $500) Priority Mail Express Registered Mail Return Receipt for Merchandise Signature Confirmation Services Restricted Delivery Services Computer Peripheral Equipment Manufacturing Information Technology Services State and Federal Government agencies Legal and Judicial Insurance Providers 28 14

15 Link Host Extra Service to Barcode Service at Retail 1 The host extra service barcode is scanned or manually entered from the label number and accepted. 2 The Domestic Return Receipt, PS Form 3811, barcode is scanned or the number is manually entered 3 Clerk confirms completion in retail system and proceeds with transaction. 29 Commercial or Online customers not purchasing the extra services at Retail locations use a separate Linking Process: Return Receipt barcodes will use Service Type Code (STC) 909 and must be linked in the Shipping Service File (SSF) to their companion mailpiece by: Placing the Return Receipt barcode in the Original Tracking Number field of the SSF along with the Over label Indicator field set to 02. SSF version 1.7 or greater will be required for Return Receipt. For more information see Publication 199, Intelligent Mail Package Barcode (IMpb) Implementation Guide, available at: pguide.pdf 30 15

16 Package delivered to customer Recipient fills out return receipt Return Receipt is returned to the destination Post Office and entered into the mailstream Sender receives return receipt Return Receipt out for delivery at Sender s residence or business, and receives a delivered scan 5 4 Mail Processing Hold-Out: Return Receipts are segregated by carrier route and handled manually

17 Form primarily used to authorized pickup of Parcel Return Service shipments Updated names of products/services New columns: Mailer election for authorized agent pick up of Restricted Delivery and/or Adult Signature Restricted Delivery mail. USPS Verification of each driver or agents government-issued/ employee photo ID with entry of employee initials and date. Larger size (9.5 x6 ) form for readability and ease of use For the purpose of this project we chose the electronic signature option because it will allow for a merchant override to accommodate commercial customers who do not want their customers to be able to provide an electronic signature for specific packages (pharmaceuticals, jewelry etc..) even if the addressee has provided a digital signature on MyUSPS.com

18 dmm300/ dmm300_landing.htm -publications/welcome.htm 35 An online, automated refund process using internal financial systems for validation will replace the use of paper forms and decrease the number of erroneous payments. Available for: Priority Mail Express Insurance for more than $500 Signature Confirmation Reduce the risk of providing ineligible refunds. Improve the customer experience by: Provides the ability for USPS customers to request refunds online Reduces the time it takes for customers to receive a refund Future: Provides the ability for USPS commercial customers to receive credits to their Centralized Account Processing System (CAPs) account or EVS account due to service failures. For the purpose of this project we chose the electronic signature option because it will allow for a merchant override to accommodate commercial customers who do not want their customers to be able to provide an electronic signature for specific packages (pharmaceuticals, jewelry etc..) even if the addressee has provided a digital signature on MyUSPS.com. 18

19 Expanded to 394 new ZIP Codes 41,711 Total ZIP Codes available after expansion is 41,

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21 6 day pickup operations 153,468 Expanded to 394 new ZIP Codes Collection Boxes 41 The seven eligible products for Package Pickup and Pickup on Demand services are: Priority Mail Express Priority Mail First-Class Package Service First-Class Mail Parcels Package Services Parcels USPS Retail Ground Returns (USPS Returns Service, Merchandise Return Service, and Parcel Return Service) Other mail class packages may be picked up also, when combined with one or more of the eligible named products

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25 Commercial customers, with 10 or more locations, should contact their Business Service Network (BSN) to conduct a Bulk File upload for recurring pickups. Requests are sent to the local pickup office through MyPostOffice (MyPO)

26 Bulk proof of delivery allows mailers using privately printed labels to receive proof of delivery signature data electronically. The proof of delivery records are sent in a signature extract file format. Bulk proof of delivery records are available to mailers meeting the standards provided in Publication 199, Supplement for Bulk Proof of Delivery Services, available on RIBBS. Simplified and Standard the Letters System of Records Update / Federal Register Notice regarding changes Add address to Non Signature Letter 26

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