Service Orders Procedure

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1 Page: 1 of 8 Service Orders Procedure

2 Page: 2 of PURPOSE AND SCOPE 1.1 Purpose The purpose of this procedure to is define the manner in which Service Orders (SO s) and are developed and revised, approved, utilized, maintained and stored at our Company (ATS). 1.2 Scope This procedure is applicable for all jobs processed at our facility. 2.0 APPLICABLE DOCUMENTS The following documents are applicable as specified herein: Industrial/Commercial/Government Documents ISO 9001 Quality Management System - Requirements ATS Document(s) ATS-DCP-1001 ATS-HRP-1001 ATS-SOP-1002 ATS-SOP-1004 ATS-SOP-1006 ATS-SOP-1007 ATS-SOP-1008 ATS-SOP-1010 ATS-SOP-1017 ATS-SOP-3101 ATS-SOP-4101 ATS-SOP-5101 ATS-QAP-1004 ATS-QAP-1005 ATS-QAP-1008 ATS-QAP-1016 ATS-QAP-1017 ATS-WSP-1001 Form(s) FORM ATS FORM ATS FORM ATS Document Control Training and Certification Safety Precautions and Hazards Prevention ESD Packaging and Handling Material Handling and Preservation Limited Shelf Life Material Control ESD Work Surface Certification Stock Room Material Control Product Identification and Traceability Assy, Test & Inspection Services Calibration Services Microbial Lab Test Services Quality Records Nonconforming Material System Internal Audits Calibration System Customer Property Mechanical & Electronic Product Workmanships Standards Customer Deviation Request (CDR) Service Order (Front Page Template) Service Order; Back Page (Template)

3 Page: 3 of 8 FORM ATS Defect Report - Documentation FORM ATS Defect Report - Material None Work Order (*) Note(s): (*) The Work Order is printed using QuickBooks Software - Work Order module. 3.0 RESPONSIBILITIES 3.1 General Production Operations management/technical Management is also responsible for preparing and maintaining this procedure. In addition, shall support the process as defined in this procedure Operator s (Technician; Assembly & Test and Inspection personnel) shall be responsible for supporting the process as defined in this procedure Warehouse/Stockroom Personnel shall be responsible for supporting the process as defined in this procedure Quality Assurance shall be responsible for supporting the process as defined in this procedure.

4 Page: 4 of REQUIREMENTS 4.1 General Requirements Contracts/General Administrative support enter the client order information into QuickBooks software and print and provide a Work Order for each job to be processed to kick-off this process. See Figure 2 - Example of Service Work Order and Work Order fro additional information Each item issued to production by the Technical Management/Production Operations management for assembly/fabrication, test and inspection shall be issued using a Service Order (SO) form. The types of production jobs requiring a Service Order are described in the following business processes: Document Number: ATS-SOP-3101 ATS-SOP-4101 ATS-SOP-5101 Description: Assy, Test & Inspection Services Calibration Services Microbial Lab Test Services The Production Operations/Technical Management has the primary responsibility for planning, coordinating and keeping status of jobs being processed, and problem resolution (issues that don't allow a job to be completed in a timely, efficient, consistent and accurate manner). Technical Management has access to all support functions required to get jobs completed as committed Service Orders (SOs) are developed by Production Operations with input from Technical Management and Quality Assurance. The Service Order is created using the following templates: Form Number: Description: FORM ATS Service Order (Front Page Template) FORM ATS Service Order (Back Page Template) Scheduling - General Administration/Technical Management is responsible for scheduling work activities with Customers and Field Service Technicians/Assy. Operators/Lab Technicians personnel to ensure services are completed on-time and effectively Work Methods and Test Documentation - Technical Management/Production Operations management are responsible for preparing and approving required methods and test documentation for use by Production Operation's personnel to complete work activities. Production/Service methods and test documentation are assigned a unique

5 Page: 5 of 8 number (i.e. ATS-SOI-XXXX, ATS-SOP-XXXX, ATS-ATP-XXXX, etc.) and revision and released via Document Control per ATS-DCP-1001, Document Control Field Service Technicians/Assy. Operators/Lab Technicians are responsible for performing work activities in a completed, accurate and thorough manner in accordance with the Work Order, Service Order and approved methods and test documentation Defective items - Nonconforming material shall be documented, segregated and dispositioned in accordance with ATS-QAP-1005, Nonconforming Material System. The defect information is recorded electronically using SO Defect Report area on the Service Order; Backside form or manual Defect Report - Material form For Biochemical Lab testing, the nonconformance information is documented as part of the Test Data Record and/or tests report that is approved by the Test/QA person(s). 4.2 Work Completion Status Operator s shall initial/sign and date the SO to indicate that all activities have been completed in an accurate and complete manner. Once the Field Service Technician/Assy. Operator/Lab Technician has completed the Service Order, the Service Order with support documentation is submitted for QA Close-Out Inspection. 4.3 QA Close-Out; Final Inspection QA Close-Out; 100% Inspection - A person who is trained to this procedure that is other than the Field Service Technician/Assy. Operator/Lab Technician who completed the work activity shall review the Service Order and support documentation to ensure that it has been completed in a thorough and accurate manner and there are no pending action items: Inspection Criteria: Verify correct Work Order number Verify correct operator signatures/initials and dates Verify there is not missing information and no pending issues Once the Service Order and support documentation are verified to be completed, the QA Close-Out person shall initial and date the Service Order in the "QA Close-Out" and "Date" blocks to indicate the job was successfully completed Nonconformance - f a nonconformance is identified, record the nonconformance using the Defect Report - Documentation form per ATS-QAP-1005, Nonconforming Material System.

6 Page: 6 of Work Area Identification In order to clearly identify work areas and provide status of materials/products during processing, the use of printed signs and color coded marked areas are required along with issued Service Orders. See Figure 1 Typical Color-Coded Identification for Production Materials/Tools/Equipment for specific color code information. 5.0 QUALITY ASSURANCE REQUIREMENTS 5.1 General Quality Assurance shall ensure the requirements specified in this document are complied with by means of system audits and visual inspection. Audits are conducted as scheduled per ATS-QAP-1008, Internal Audits.

7 Page: 7 of 8 Figure 1 Typical Color-Coded Identification for Production Materials/Tools/Equipment Item Color Description I. Yellow Main Isles: 1. Traffic 2. Exit II. Red Nonconforming Material Areas for Rejected: 1. Nonconforming Material Area(s); Rejected Items segregated and awaiting disposition with red tag or defect report 2. Scrap Material/Products (paint or mark red) III. Orange Salvage Materials/Products Stock (Orange dot or mark): 1. Salvage parts, PCBs, PCBAs, sub-assemblies, assemblies IV. Green Production Inventory Storage: 2. Raw Material 3. Stock Room; Piece Parts, WIP and Finished Goods 4. Floor Stock Areas 5. Out-going Shipments Area V. Blue or Purple Production Tooling/Test Supplies not Certified: 1. Production Tool Storage Areas or items that look at product. 2. Test Cables, Adapters, Assemblies, Units and other items used as test aids or golden test units VI. White Material/Product Awaiting Inspection Area 1. Receiving Inspection 2. In-Process and Final Inspection 3. Test VII. Yellow with Sign Non-Production Supplies: 1. Designated Facility Locations clearly posted as "Non- Production Materials" or "Non-Production" VIII. Black with Sign Production Work-in-Process: 1. Work-In-Process jobs

8 Page: 8 of 8 Figure 2 - Example of Service Work Order and Work Order