Room XXVI Palais des Nations Geneva, Switzerland. 7 9 December 2011 TRADE SECURITY & ISO Ms. Carina Dixon Consultant Newmarker Partners Limited

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1 UNCTAD Multi-year Expert Meeting on Transport and Trade Facilitation Room XXVI Palais des Nations Geneva, Switzerland 7 9 December 2011 TRADE SECURITY & ISO by Ms. Carina Dixon Consultant Newmarker Partners Limited This expert paper is reproduced by the UNCTAD secretariat in the form and language in which it has been received. The views expressed are those of the author and do not necessarily reflect the view of the United Nations.

2 NewMarket Partners UNCTAD Multi-Year expert Meeting on Transport and Trade Facilitation Trade Security & ISO Thursday 8 December Trade Security & ISO Outline the landscape Look at security threats and developments in supply chain security ISO Security Management System for the Supply Chain Case Studies The future 2

3 World Trade & Supply Chains Point of manufacture Raw material Point of delivery Manufacturer Vital to the global economy Operated by a chain of companies Risk management is essential Trust and Co-operation 3 Security threats Criminal Activity Activists Piracy Illicit Trade (smuggling) Terrorism Severe weather Strikes Power cuts 4

4 Initiatives Many Confusing Conflicting - Overlapping Regulation/initiative Area Participants ISPS Code Global Ships & Port Facilities EU Port Security Directive Regional Europe Ports CSI Global - partial Ports WCO Safe Framework Global - country Supply chain C-TPAT USA Supply chain AEO Country / Region Supply chain BASC Regional Supply chain TAPA Industry Supply Chain The Key is - Trust & Co-operation 5 What is wanted? Business objectives: Increased security Reliable supply chain Simplified procedures Efficient process Business benefits: Loss/theft reduction Improved trade movement Business partner confidence International recognition ISO Verified Security Performance & Compliance 6 Government objectives: Known threats Managed risk Security assurance Regulatory conformance Society benefits: Reduced threat Uniform security Secure supply Improved safety

5 ISO Specification for Security Management Systems for the Supply Chain 7 ISO Global Any size or type of organisation Accredited third party verification Umbrella to existing initiatives Plan Do Check Act Risk based approach No specific technology or tools The only International Supply Chain Security initiative 8

6 ISO ISO is an internationally accredited Security Management System that will maintain and continually improve the company s effectiveness at identifying security risks and be able to control and mitigate their consequences Requires organisations to: Assess the security environment in which it operates Determine if adequate security measures are in place Continually improve performance 9 System Overview Plan Do Check Act Continual Improvement

7 Plan Scope of the Security Management System Threat & Risk Assessment Current Procedures Management of System Roles & Responsibilities Policy, Objectives, Targets Do Documented Security Management System Manual Procedures Forms Records Do what you say you are doing

8 Check Inspections Audits (internal, external) Management Reviews The key to identifying issues before they become failures Identifies opportunities for improvement. Act CHECK findings = requirement to ACT Failures Non-conformances Investigation into root cause Potential Failures Suggested improvements Preventive Action Corrective Action Monitoring effectiveness

9 ISO Security System HR People IT Procurement Corporate Budget Operations Legal Company strategy Management Compliance Finance Technology Facilitate Trade Process HSE 15 Communications Who is doing it? To date there have been over 40 Certificates issued globally Maritime industry was the first to adopt the standard Closely followed by the Logistics and Freight Forward industry Currently ISO has been adopted by: Maritime Logistic and Warehousing Providers Manufacturing Services Hotel and tourism 16

10 Accreditation Currently 4 Accredited Certification Bodies TUV Rheinland Group DNV Germanischer Lloyd Lloyd s Register Quality Assurance Independent 17 Case Studies

11 Case Study Security Awareness The Problem Security training had been received by those personnel with security duties but no security awareness training programme was in place for all staff and visitors. This lead to a lack of understanding by staff of the requirements for security and generated some conflict between the security guards and the operational staff. The Solution Through a programme of short training courses, posters and a feedback system for security issues the security awareness of staff was greatly increased, thus providing co-operation with security personnel and, most importantly, providing the site with one of the best security resources available the awareness of all staff to report security deficiencies, unusual circumstances or security incidents. Case Study Guard Force The Problem The company were unhappy with the performance of the guard force. A review of their duties and conditions was undertaken which highlighted shortfalls in their knowledge and understanding of their tasks as they had no documented procedures and had not received specific on the job training. There were also issues in maintaining awareness during their shift as they spent their whole shift at the same post. The Solution Clearly understandable procedures were documented for each post and training given to all guards in their duties. A rota was developed to enable guards to be moved to different positions during their shift in order to maintain their performance.

12 Case Study - CCTV The Problem An appropriate CCTV system was installed at a site with dedicated personnel assigned to monitor the images on a 24 hour basis. Whilst the personnel were dedicated to the work and suitable procedures had been put in place for the response to any incident or suspicious circumstances, no specific site training had been given. This meant that the monitoring personnel had not been trained to understand normal practices and therefore found it difficult to identify unusual circumstances. Little co-ordination was found between the monitoring staff and security guards. The Solution A training package was designed and delivered to provide the CCTV monitoring staff with a full understanding of the operations of the site, active monitoring techniques and co-ordinated operations and drills with the security guards. What does the future hold? Uncertain and difficult to predict Security requirements are not going away Likelihood of increased requirements Driven by events

13 What are the drivers? Terrorism prevention Illegal trade prevention Co-operation & Trust Protection assets and people and the goods being transported What should you be doing now? Preparing Co-operating

14 Thank You Carina Dixon Limited 100 Pall Mall London SW1Y 5NQ +44 (0) NewMarket Partners 25