Memorandum CITY OF DALLAS. Trinity River Committee Members: Vonciel Jones Hill (Chair) Scott Griggs Linda Koop (Vice-Chair) Angela Hunt Monica Alonzo

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2 Memorandum DATE February 2, 2012 CITY OF DALLAS TO Trinity River Committee Members: Vonciel Jones Hill (Chair) Scott Griggs Linda Koop (Vice-Chair) Angela Hunt Monica Alonzo Delia Jasso SUJECT eckley Ave Closure South of Continental Avenue Tuesday, February 7, 2012 Due to heavy construction activity at the Margaret Hunt Hill ridge and safety concerns for the public commuting on the nearby roadways, the Texas Department of Transportation (TxDOT) will be temporarily closing eckley Avenue south of Singleton oulevard and Continental Avenue down to the railroad crossing near Commerce. This closure will begin on February 7, 2012 after the 7:00 a.m. rush hour. The closure will remain in place through the completion of all the construction components on the west side of the bridge. We have already experienced the beauty and excitement of the bridge lighting test and as the time draws near for the opening of this stunning new icon that crosses the Trinity River, you may get further details about the opening weekend by visiting or contacting the Trinity Trust Foundation at If you have additional questions, please let me know. Ian, P.E. Assistant City Manager THE TRINITY DALLAS c: Honorable Mayor and Members of the City Council Mary K. Suhm, City Manager A. C. Gonzalez, First Assistant City Manager Ryan Evans, Assistant City Manager Forest E. Turner, Assistant City Manager Joey Zapata, Interim Assistant City Manager Jeanne Chipperfield, Chief Financial Officer Rosa A. Rios, Interim City Secretary Thomas P. Perkins, Jr., City Attorney Craig D. Kinton, City Auditor Judge C. Victor Lander Helena Stevens-Thompson, Asst. to the City Manager Frank Librio, Director, Public Information Office Kelly High, Director, Trinity Watershed Management Rebecca Rasor, P.E., Managing Director, Trinity River Corridor Project Dallas, the City that works: diverse, vibrant, and progressive

3 Texas Department of Transportation news P.O. ox Dallas, TX Phone: Fax: TRAFFIC ADVISORY February 1,2012 FOR IMMEDIATE RELEASE Contact: Michelle Releford rahama Singh, P.E. TxDOT Public Information Officer TxDOT Construction Engineer / michei1c.rc1eford(dtxdot.gov eckley Avenue to close south of Continental Avenue Closure required for completion of construction DALLAS The Texas Department of Transportation (TxDOT) will allow its contractor, J.D. Abrams, to close eckley Avenue south of Continental Avenue on Tuesday, February 7, 2012 through March This is necessary to complete the construction of the approaches for the Margaret Hunt Hill bridge. Southbound Canada Drive/North eckley Avenue traffic will be detoured east onto Continental Avenue, then south on Riverfront oulevard, and then west on the Commerce Street bridge back to eckley. Westbound Continental Avenue traffic with a southbound eckley Avenue destination will be detoured west on Singleton oulevard, then south on Sylvan Avenue and east on Commerce Street back to eckley. Northbound eckley Avenue traffic will be detoured east onto Commerce Street, then north on Riverfront oulevard, and west across the Continental Avenue bridge back to Canada Drive/North eckley Avenue. Westbound Commerce Street traffic with a northbound eckley Avenue! Canada Drive destination will be detoured west on Commerce Street, then north on Sylvan Avenue, and then east on Singleton oulevard to Canada Drive. TxDOT strives to minimize construction impacts and maximize safety for the traveling public. TxDOT asks motorists to drive carefully through the work zone and appreciates their patience during this unique and exciting project. TxDOT awarded the $47.5 million contract to J.D. Abrams for the Woodall Rodgers Extension Project, which is being built in conjunction with the $69.7 million Margaret Hunt Hill ridge over the Trinity River. For more information about the project please visit or

4 Memorandum DATE February 3, 2012 CITY OF DALLAS TO SUJECT The Honorable Mayor and Members of the City Council Attached is the for. The report reflects a comparison of December 2010 to data and helps identify trends and gauge areas that need improvement between measuring periods. The Community Conduct section of the report card includes an audit of Service Requests for each individual district. The grade for this section gives an indication of the level of citizen outreach and how well districts document the work performed. The District Highlights section provides additional details regarding projects or accomplishments in each district. A Guide to the is included to provide assistance regarding the details of the Report Card. Code Compliance staff will review the results from the Report Card and take the required actions to adequately address the areas that are trending negatively. Please note that the Report Card grade does not reflect the condition of each code district, but rather the degree of improvement in service request volume as compared to the same time period last fiscal year. Please let me know if you have any additional questions. Joey Zapata Assistant City Manager Attachment cc: Mary K. Suhm, City Manager Rosa A. Rios, Acting City Secretary Thomas P. Perkins, Jr., City Attorney Craig D. Kinton, City Auditor C. Victor Lander, Administrative Judge Stephanie Cooper, Assistant to the City Manager A.C. Gonzalez, First Assistant City Manager Ryan S. Evans, Assistant City Manager Jill A. Jordan, P.E., Assistant City Manager Forest E. Turner, Assistant City Manager Jeanne Chipperfield, Chief Financial Officer Frank Librio, Public Information Officer Dallas, the City that Works: Diverse, Vibrant and Progressive

5 A Report Card is issued for each of the seven (7) districts The Overall Community is the monthly total average of the Service Delivery (50%), Community Code Conduct (10%) and the Service Requests Created by Inspectors (40%) see below for details The Overall Average of the quarter s grades will be updated as each month is added How much is each grade worth? The Grading Table is used to determine the Service Delivery Service Delivery is based on the reduction of Service Requests (SRs) reported through The goal is to reduce the number of SRs as compared to the same month last year 10% 40% The District Stats box details the total volume of SRs as well as the most Common as compared to the previous fiscal year The District Highlights (Comments) box provides an area for additional explanation Service Requests Created by Inspectors indicates the percentage of cases created proactively by inspectors The goal is to increase the percent of proactive SRs by 10% as compared to Community Code Conduct reflects the results of an audit of services requests from each district The audit examines activities such as: customer contact, whether the case was closed within the Service Level Agreement, and whether all activities were properly completed 1 Page 2

6 Community Code Area (1) Central + (2) Northeast (3) Southeast (4) Southwest (5) Northwest - (6) North Central (7) South Central City-wide SR Volume NORTH CENTRAL Dec' Aug Jan SR Volume: 771 1,091 1,404 Most Most Common SR SR for for Dec' Aug Jan 11: 10: 09: Animal High Weeds Confined 38% NORTHWEST Dec' Aug Jan SR Volume: 1,500 1,525 2,817 Most Common SR for for Dec' Aug Jan 11: 10: 09: Loose High Weeds NORTHEAST Aug Jan Dec' SR SR Volume: 1,897 3,322 1,481 Most Common SR SR for for Aug Jan Dec' 10: 09: 11: Loose Animal High Weeds Confined CENTRAL Dec Aug Jan 11' SR Volume: 1,071 2,209 1,370 Most Common SR for Dec' Aug Jan 11: 10: 09: Loose High Weeds SOUTHWEST Aug Dec11' Jan SR Volume: 3,212 2,760 5,272 Most Common SR for Dec' Aug Jan 10: 09: 11: Loose High Weeds SOUTHEAST Dec' Aug Jan SR Volume: 3,643 3,755 7,557 Most Common SR for Dec' Aug Jan 10: 09: 11 Loose High Weeds SOUTH CENTRAL Dec' 11 SR Volume: 2,481 Most Common SR for Dec' 11: Loose CCS-FRM-003 Effective Date 02/19/2010 Rev 3

7 Community Code: (1) Central Service Delivery (Each 3% of overall) Oct '11 Nov '11 Dec '11 Dec 11 % Change Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%) Signs % Animal Loose/Aggressive Litter % Junk Motor Vehicle % ulky Trash % Substandard Structure % Animal Confined % High Weeds % Illegal Dumping % Graffiti % Community Code Conduct (40% of overall) Service Request Audit - 45 Dec Margin of error Service Requests Created by Inspectors (30% of overall) Percentage of service requests created by inspectors in the field - Dec '11 Central SR Volume 1st Qtr FY The Audit of Central has shown the following: * 91% of sampled requests contained detailed notes * 96% of sampled requests had all activities properly completed * 93% of sampled requests had details to prove customer contact was made * 88% of sampled requests had all photos and documents attached * 100% of sampled requests were closed within their Service Level Agreement - FY 12 Target + Dec 11 Overall Average 40% 50% 44% + C A- + Grading Table % Change -27. & elow A % A -22. A % % C % C -7. C- -5.0% D+ -2. D 0.0% D plus F Central Stats (Volume numbers include 311 and inspector created Service Requests) FY Total Volume: 1,071 Most Common SR: Animal Loose FY Total Volume: 1,171 Most Common SR : Loose District Highlights (Comments) Central Community Code experienced an increase in ulky Trash violations in December. Staff will make efforts to educate the public on their correct bulk trash pick up weeks. District efforts include the following: (211) Illegal Signs removed from Public Right of Way ( 30) Illegally Dumped Tires removed from Right of Way (11) Graffiti locations abated by Code Officer The Quality of Service performed by Code Compliance Staff scored well overall this month. Efforts will be made to maintain the level of service demonstrated this month. CCS-FRM-003 Effective Date 02/19/2010 Rev 3

8 Community Code: (2) Northeast Service Delivery (Each 3% of overall) Oct '11 Nov '11 Dec '11 Dec 11 % Change Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%) ulky Trash % Animal Loose/Aggessive % Animal Confined % Litter % Substandard Structure % Parking Unapproved Surface % Obstruction Alley/Sidewalk/Street Animal Sick/Injured Junk Motor Vehicle % Animal Cruelty % Community Code Conduct (40% of overall) Service Request Audit - 64 Dec Margin of error Service Requests Created by Inspectors (30% of overall) Percentage of service requests created by inspectors in the field Dec'11 Northeast SR Volume + 1st Qtr FY The Audit of Northeast has shown the following: * 88% of sampled requests contained detailed notes * 81% of sampled requests had all activities properly completed * 70% of sampled requests had details to prove customer contact was made * 8 of sampled requests had all photos and documents attached * 100% of sampled requests were closed within their Service Level Agreement FY 12 Target Overall Average 59% 60% 62% A+ C- Grading Table % Change -27. & elow A % A -22. A % % C % C -7. C- -5.0% D+ -2. D 0.0% D plus F Northeast Stats (Volume numbers include 311 and inspector created Service Requests) FY Total Volume: 1,481 Most Common SR: Animal Confined FY Total Volume: 1,712 Most Common SR : Loose District Highlights (Comments) The top ten most frequently requested code cases for Northeast saw several SR types with increases compared to the same time period last year. Case types with increases will be addressed with sweeps and coordination including Animal Services over the next month. The level of proactive work performed by Code Compliance Staff came in above target with 62% of Service Requests received created by staff in the field rather than the public. The target was 60%. Northeast management will work closely with their staff to ensure that staff that are working these cases are taking the proper time to fully document when customer contact is made by request. CCS-FRM-003 Effective Date 02/19/2010 Rev 3

9 Community Code: (3) Southeast Service Delivery (Each 3% of overall) Oct '11 Nov '11 Dec '11 Dec 11 % Change Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%) Signs Animal Loose/Aggressive % Litter % ulky Trash Substandart Structure % High Weeds Animal Confined Parking Unappproved Surface % Illegal Dumping % Animal Sick/Injured % Community Code Conduct (40% of overall) Service Request Audit - 98 Dec Margin of error Service Requests Created by Inspectors (30% of overall) Percentage of service requests created by inspectors in the field - Dec '11 Southeast SR Volume 1st Qtr FY The Audit of Southeast has shown the following: *80% of sampled requests contained detailed notes *100% of sampled requests had all activities properly completed *93% of sampled requests had details to prove customer contact was made *7 of sampled requests had all photos and documents attached *100% of sampled requests were closed within their Service Level Agreement C+ FY 12 Target Dec 11 Overall Average - 41% 51% 49% A+ D A- Grading Table % Change -27. & elow A % A -22. A % % C % C -7. C- -5.0% D+ -2. D 0.0% D plus F Southeast Stats (Volume numbers include 311 and inspector created Service Requests) FY Total Volume: 3,755 FY Total Volume: 4,060 District Highlights (Comments) The top ten most frequently requested code cases for Southeast saw several SR types with increases compared to the same time period last year. Case types with increases will be addressed with coordinated sweeps with Nuisance Abatement and Animal Services over the next month. The level of proactive work performed by Code Compliance Staff came in around target with 49% of Service Requests received created by staff in the field rather than the public. The target was 51%. The Quality of Service performed by Code Compliance Staff scored well overall this month. Efforts will be made to maintain the level of service demonstrated this month. CCS-FRM-003 Effective Date 02/19/2010 Rev 3

10 Community Code: (4) Southwest Service Delivery (Each 3% of overall) 1st Qtr FY Oct '11 Nov '11 Dec '11 Overall Average C+ C C+ Dec 11 % Change Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%) Litter % Signs % Animal Loose/Aggressive Illegal Dumping % High Weeds % Illegal Garbage Placement % Obstruction Alley/Sidewalk/Street % Junk Motor Vehicle % ulky Trash Violation % Illegal Outside Storage % Community Code Conduct (40% of overall) Service Request Audit - 25 Dec Margin of error Percentage of service requests created by inspectors in the field Dec' 11 Southwest SR Volume The Audit of Southwest has shown the following: * 80% of sampled requests contained detailed notes * 80% of sampled requests had all activities properly completed * 72% of sampled requests had details to prove customer contact was made * 88% of sampled requests had all photos and documents attached * 100% of sampled requests were closed within their Service Level Agreement Service Requests Created by Inspectors (30% of overall) FY 12 Target Dec 11 D+ 32% 42% 44% A+ Grading Table % Change -27. & elow A % A -22. A % % C % C -7. C- -5.0% D+ -2. D 0.0% D plus F Southwest Stats (Volume numbers include 311 and inspector created Service Requests) FY Total Volume: 2,760 FY Total Volume: 4,844 District Highlights (Comments) Southwest Community Code experienced a sharp increase in Loose Animal cases in December. This increase will be addressed aggressively with sweeps and coordination with Animal Services over the next month. The level of proactive work performed by Code Compliance Staff came in above target with 44% of Service Requests received created by staff in the field rather than the public. The target was 42%. Southwest management will work closely with their staff to ensure that staff that are working these cases are taking the proper time to fully document when customer contact is made by request. CCS-FRM-003 Effective Date 02/19/2010 Rev 3

11 Community Code: (5) Northwest Service Delivery (Each 3% of overall) 1st Qtr FY Oct '11 Nov '11 Dec '11 Overall Average C+ C+ - C+ Dec 11 % Change Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%) Signs % Graffiti % ulky Trash % Obstruction Alley/Sidewalk/Street % Litter % Animal Loose/Aggressive % Animal Confined % High Weeds % Garage Sale % Substandard Structure % Community Code Conduct (40% of overall) Service Request Audit - 46 Dec Margin of error Service Requests Created by Inspectors (30% of overall) Percentage of service requests created by inspectors in the field Dec' 11 Northwest SR Volume The Audit of Northwest has shown the following: * 100% of sampled requests contained detailed notes * 83% of sampled requests had all activities properly completed * 87% of sampled requests had details to prove customer contact was made * 77% of sampled requests had all photos and documents attached * 100% of sampled requests were closed within their Service Level Agreement FY 12 Target Dec 11 C- + 41% 51% 38% C - Grading Table % Change -27. & elow A % A -22. A % % C % C -7. C- -5.0% D+ -2. D 0.0% D plus F Northwest Stats (Volume numbers include 311 and inspector created Service Requests) FY Total Volume: 1,500 FY Total Volume: 1,480 Animal District Highlights (Comments) Northwest Community Code acquired negative grades with several Service Request types this month. Lower trending areas will be addressed with more proactive sweeps over the next month. The level of proactive work performed by Code Compliance Staff came in below target with 38% of Service Requests received created by staff in the field rather than the public. The target was 51%. The Quality of Service performed by Code Compliance Staff scored well overall this month. Efforts will be made to maintain the level of service demonstrated this month. CCS-FRM-003 Effective Date 02/19/2010 Rev 3

12 Community Code: (6) North Central Service Delivery (Each 3% of overall) Oct '11 Nov '11 Dec '11 Dec 11 % Change Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%) Signs % ulky Trash % Animal Confined % Litter % Obstructionj Alley/Sidewalk/Street Animal Loose % Animal Sick/Injured Substandard Structure % High Weeds 7 7 0% Animal Noisy % Community Code Conduct (40% of overall) Service Request Audit - 26 Dec Margin of error Service Requests Created by Inspectors (30% of overall) Percentage of service requests created by inspectors in the field Dec '11 North Central SR Volume C 1st Qtr FY The Audit of North Central has shown the following: * 100% of sampled requests contained detailed notes * 88% of sampled requests had all activities properly completed * 81% of sampled requests had details to prove customer contact was made * 9 of sampled requests had all photos and documents attached * 100% of sampled requests were closed within their Service Level Agreement C+ FY 12 Target Dec 11 Overall Average C+ 5 60% 5 A- D A Grading Table % Change -27. & elow A % A -22. A % % C % C -7. C- -5.0% D+ -2. D 0.0% D plus F North Central Stats (Volume numbers include 311 and inspector created Service Requests) FY Total Volume: 771 Most Common SR: Animal Confined FY Total Volume: 862 Most Common SR: ulky Trash District Highlights (Comments) The top ten most frequently requested code cases for North Central saw several SR types with increases compared to the same time period last year. Case types with increases will be addressed with educational sweeps over the next month. Neighborhood activities include the following. 2 Sweeps- Signs and alley obstruction 39 Door hangers/literature 238 Signs pulled The Quality of Service performed by Code Compliance Staff scored well overall this month. Efforts will be made to maintain the level of service demonstrated this month. CCS-FRM-003 Effective Date 02/19/2010 Rev 3

13 Community Code: (7) South Central Service Delivery (Each 3% of overall) 1st Qtr FY Oct '11 Nov'11 Dec '11 Overall Average - - Dec 11 % Change Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%) Animal Loose/Aggressive Obstruction Alley/Sidewalk/Street % High Weeds % Animal Confined Litter % Junk Motor Vehicle % Illegal Dumping % Parking Unapproved Surface % ulky Trash % Signs % Community Code Conduct (40% of overall) Service Request Audit - 55 Dec Margin of error Service Requests Created by Inspectors (30% of overall) Percentage of service requests created by inspectors in the field Dec '11 South Central SR Volume The Audit of South Central has shown the following: * 80% of sampled requests contained detailed notes * 89% of sampled requests had all activities properly completed * 82% of sampled requests had details to prove customer contact was made * 94% of sampled requests had all photos and documents attached * 100% of sampled requests were closed within their Service Level Agreement FY 12 Target Dec % 60% 62% A+ D Grading Table % Change -27. & elow A % A -22. A % % C % C -7. C- -5.0% D+ -2. D 0.0% D plus F South Central Stats (Volume numbers include 311 and inspector created Service Requests) FY Total Volume: 2,481 FY Total Volume: 2,759 District Highlights (Comments) The top ten most frequently requested code cases for South Central saw several SR types with increases compared to the same time period last year. Case types with increases will be addressed with coordinated sweeps with Nuisance Abatement over the next month. The level of proactive work performed by Code Compliance Staff came in above target with 62% of Service Requests received created by staff in the field rather than the public. The target was 60%. The Quality of Service performed by Code Compliance Staff scored well overall, but there is room for improvement in the areas of proving customer contact was made. Code Compliance Management will work closely with their staff to ensure that staff working these cases take the proper time to fully document when customer contact is made by request. CCS-FRM-003 Effective Date 02/19//2010 Rev 3

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