Production Services Guide. Technical Design, Product & Material Testing, Quality Assurance

Transcription

1 Production Services Guide Technical Design, Product & Material Testing, Quality Assurance

2 Table of Contents Table of Contents page 1 FAQ (Frequently Asked Questions) page 2-4 Introduction: Functions and Responsibilities page 5 Fit Day & Fit Sample Requirements page 6 Logging Samples into the FIT LIST page 7-8 Before, During, After the fitting page 9 Fit Model & Alva Form Information page 10 Tech Package Content page Fabric and Garment Testing page 21 Labels / Order Forms page 22 T.O.P Approval Forms page Page 1

3 Frequently Asked Questions (FAQ) Does Avenue have a vendor manual? YES. IT IS LOCATED ON-LINE AT: AVENUESTORESLLC.COM Below screen shot shows Avenue Vendor Manual content: Where do we get the Avenue Manual? Does Avenue have a How to Measure Manual? GO TO: AVENUESTORESLLC.COM NO. THE POM SHOULD EXPLAIN HOW TO MEASURE. CONTACT TECHNICAL DESIGNER IF YOU HAVE ANY QUESTIONS Page 2

4 Frequently Asked Questions (FAQ) Can we use our own label supplier? Who confirms labels and placement? Where can I find label and label placement information? Who do I contact for fit comments and technical questions? Who sends tech packages? When will I receive fit comments? Where do I send samples? When do you fit? Can I attend Avenue fittings? Does the fit sample have to be in production fabric & color? ONLY FOR HEAT STAMP LABELS TECHNICAL DESIGNER IN THE TECH PACKAGE TECHNICAL DESIGNER TECHNICAL DESIGNER FIT COMMENTS ARE PRIORITIZED BY DELIVERY AND SENT WITHIN 5 BUSINESS DAYS AFTER THE FITTING PRODUCTION AND LOGISTICS DEPARTMENT EVERY TUESDAY AFTERNOON 12:00 PM) YES. CONTACT THE BUYER & TECHNICAL DESIGNER TO SCHEDULE. NO. FIT SAMPLES NEED TO BE IN CORRECT QUALITY. (FABRIC CONTENT/WEIGHT) Who approves trims & fabric? Do I need to send a PP sample? AVENUE BUYER AND DESIGNER PP SAMPLES ARE ONLY REQUIRED FOR DENIM BOTTOMS. PP SAMPLES ARE NOT REQUIRED FOR OTHER PRODUCTS UNLESS REQUESTED Page 3

5 Frequently Asked Questions (FAQ) Do I need to submit a Fit Sample for reorders? NO, IF FABRIC, WEIGHT, FACTORY, PATTERN, AND SPEC ARE THE SAME, THE VENDOR WILL ONLY BE REQUIRED TO SEND A T.O.P SAMPLE. NEW COLORS WILL NEED TO BE TESTED FOR COLORFASTNESS. YES, IF FABRIC, WEIGHT, FACTORY, PATTERN AND/OR SPEC HAVE CHANGED THE VENDOR WILL NEED TO SUBMIT A NEW FIT SAMPLE & LAB TESTING FOR APPROVAL AGAIN. (THESE ARE THE REQUIREMENTS FOR REORDERS WITHIN 12 MONTHS OF ORIGINAL ORDER) Who do we contact for Shipping, Quality, Packaging Questions? KUMAR GUPTA (kgupta@avenue.com) Do I need to send T.O.P s in every color? YES Who do I notify about Quality issues? Who investigates and gathers information about (QC) Quality Control issues? VP, PRODUCTION SERVICES (TECHNICAL DESIGNER IF VP UNAVAILABLE) VP, PRODUCTION SERVICES PARTNERS WITH BUYER Who resolves (QC) Quality Control issues? Who handles direction with the stores when needed? VP, PRODUCTION SERVICES (TECHNICAL DESIGNER IF VP UNAVAILABLE) PARTNERS WITH BUYER/GMM VP, PRODUCTION SERVICES (TECHNICAL DESIGNER IF VP UNAVAILABLE) COORDINATES WITH STORE SERVICES Page 4

6 Introduction The Production Services Department is responsible for fit, quality, construction, product standards and performance. It is located on the 3rd floor. Functions and Responsibilities Terence Puffer - Vice President ext: # Responsible for all department operations: Fittings, Fabric and Garment Testing, Approved Labs, Standards and Requirements, Product Inspections at DC. Tatiana Erekovcanski - Sr. Technical Designer ext: # Responsible for departments: 04, 09, 11, 20, 21, 26, 35, 39, 40 Neil Kaplan - Sr. Technical Designer ext: # Responsible for departments: 19, 34, 38, 39, 40 Department # and name 04 Outerwear 09 Swimwear 11 Dresses 19 Sleepwear 20 Woven Bottoms 21 Denim 23 Shape Wear 26 Knit Bottoms 27 Bras 29 Panties 34 Knit Tops 35 Woven Tops 38 Sweaters 39 Related 40 Active Page 5

7 Fit Day Tuesday, starting at 12:00 PM. Fit Samples must be received and logged in by 2:00 PM on Monday. Any late samples received after 2:00 PM must be approved by Terence Puffer. Fit Sample Requirements Tops/Coats: Size 18 or 18/20 Bottoms: Size 18, 18 Average or 18/20 Average Bras: Size 40DD Tights/Pantyhose: Size C/D Send to: Home Office, Att: Production and Logistics Department Must have Vendor s Spec Sheet or Avenue Sample Work sheet (from Tech Package) attached with sample measurements written on the page Must have Avenue Sample Hangtag attached to the sample Additional information about Avenue Retail & Avenue Direct Sample Requirements can be found in G-drive: For Avenue Buyers (path): G -drive Departments Product Production Services Sample Requirements For Vendor (path): avenuestoresllc.com Log in use your vendor # Section avenue section 09 sample requirements Page 6

8 Logging Samples into the FIT LIST All fit samples must be logged in the FIT LIST program. The Icon is located on your desk top. STEP #1 Page 7

9 STEP #2 STEP #3 Page 8

10 Before, During, After the fitting Before the fitting: Buying associate/assistant checks sample hangtag & spec sheet Buying associate/assistant logs into fit sample FIT LIST Buying associate/assistant hangs sample on fit rack Buying associate/assistant removes spec sheet & put samples in order of delivery Buying associate/assistant hands spec pages over to Technical Designer During the fitting: Buying associate/assistant takes detailed fit notes given by Designer, Buyer and Technical Designer on spec sheet detailing all design, technical, and spec changes Label information is discussed Special marketing is discussed After the fitting: Buyer determines sample comment priority. Fit comments will be sent by Technical Designer within 5 business days after fitting Page 9

11 Fit Model and Alva Form Information Conte Model Agency: Model: Kris Carzello Alva Order Form can be obtained by contacting Avenue Technical Design Department. Alva Form measurements: Page 10

12 Tech Package Content Page 11

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22 Fabric and Garment Testing Vendors are responsible for lab testing all materials in both the fabric and garment stage o Due to timing issues fabric only may be tested if agreed to by VP Production Services up front All lab reports to be submitted by to Terence Puffer (tpuffer@avenue.com) VP, Production Services for final approval/confirmation/further direction Approved labs are Intertek and BV, globally. Additional labs may be used if approved by VP, Production Services Base cloth used for multiple styles can be bundled for economical testing provided content and mill are the same o Test under 1 style, and reference the balance of styles o Color bundling may also be done provided a range of color is represented (pastels, brights, darks) Exceptions to testing requirements for small Avenue Direct orders may be made up front o Submit style #, fiber content, and proposed care UP FRONT to VP, Production Services for approval All product test standards and TRF s are available on line, using your vendor log in ID, at o Avenuestoresllc.com Avenue Section 11 Performance Standards and Protocols Avenue Section 12 Lab Test Request Form Avenue Section 16 Footwear Standards Avenue Section 17 Test Request Form Footwear Page 21

23 Labels/Order Forms Overseas Label Supplier: Domestic Label Supplier: Heat Stamps: Sourcing Solutions Avery Dennison Vendor Supplied Sourcing Solution and Avery Dennison label order forms can be found: For Avenue Buyers (path): G -drive Departments Product Current label-hangtag-matchbooks as of 2015 For Vendor: Label order forms can be sent to you by Avenue Buyer. Page 22

24 Quality Assurance In addition to Fabric and Garment testing, Quality Inspections take place at 2 places: At the Home Office At the Distribution Center At the Home office, TOP samples are inspected and reported on in all areas listed using the TOP Approval Forms on the following 2 pages. Sign off of product is required for: Specifications Construction and workmanship Labels, label placement and application Price ticket requirements Fabric (color, wash, print), trim and components Marketing (Matchbooks and Hangtags) At the Distribution Center, all orders are inspected for compliance to all areas listed in the Avenue Retail and Avenue Direct Shipping Guides ( including but not limited to carton type, weight, dimensions, plastic bags, packing, quantities). Additionally, product integrity is validated against all requirements detailed in the Tech Pack. Random inspections are completed using a reduced sampling plan based on Mil Std 105D. A full sampling is inspected if needed. Production Services also identifies specific orders to be inspected when there have been preproduction issues, or if a vendor is new. As issues are identified, the QC Supervisor at the DC contacts the VP, Production Services who reviews the issue and defines the next steps, looping in Merchant partners as needed. Key inspection categories are Fabric, Construction and Workmanship, Measurements, Embellishments, Labels/Marketing, and Closures. Inspection reports and samples are shared with vendors in the event of a sort or a potential RTV. In the event of a sort, (either in the DC or at an outside service), the vendor incurs all related expenses and a debit notice is issued. Any additional financial agreements are negotiated by the Merchant. Page 23

25 T.O.P Approval Forms Page 24

26 T.O.P Approval Forms Page 25