Exposing the crew calling most hidden secret of the Satcom industry. Digital Ship Hamburg 2013

Transcription

1 Exposing the crew calling most hidden secret of the Satcom industry Digital Ship Hamburg 2013

2 Definitions Communications noun 1 [mass noun] the imparting or exchanging of information by speaking, writing, or using some other medium; 2 (communications) means of sending or receiving information, such as telephone lines or computers; Welfare noun 1 the health, happiness, and fortunes of a person or group; 2 statutory procedure or social effort designed to promote the basic physical and material well-being of people in need;

3 Vessel communication needs Commercial use Company HQ Ports Charters Shipping agency Crew agency Operational use Telemetry data Onboard servers Alerts M2M data Voyage related data Crew Welfare Family Friends Crew agency Banking

4 HR department needs Increase Crew retention Enhances recruitment package To win over Crew s loyalty and increase their morale. Efficient Training means (e-learning) Improve productivity

5 IT department needs Enable application communication Prioritize users and services Allocate resources per demand and need. Provide online support for remote users Improve productivity

6 Solution barriers Increase Crew retention Communications cost: Voice Data Security risk Limited available bandwidth Managing remote users and networks Fraud and abuse risks Management resources

7 Market drivers and needs

8 Operational cost In the cost structure of shipping companies, satellite communication stands for a small part Maritime transport operators could increase their spending on satellite communications, if and once they realize the benefits of high-performance telecommunication systems. Communication a value not a cost Efficient ship-shore communication Immediate transmissions Easy knowledge and resource exchange Peer-to-peer support Safest and fastest route planning Fuel optimized route Euroconsult Maritime Telecom Solutions by Satellite - Global Market Analysis & Forecasts

9 Maritime satellite services Run the most efficient business operations possible, just like any other remote office The communications needs of a maritime operation are straightforward. Stay connected with clear, reliable voice communications under any weather conditions, in any region. Have instant online access to the right data and information to operate effectively, smoothly and safely at sea. Keep a quality crew happy, healthy and in touch with family and friends

10 Trends Operational communication - Smart vessels with less crew onboard In addition to ordering more vessels, ship operators try to increase the capacity of each vessel. New ships that have been built during the last four years are, on average, 6.5 times larger than those built 20 years ago. The automation in vessel operation enables these larger new vessels to operate with less crew members onboard. Satellite is the backbone for the command and control of new generation smart ships. Euroconsult Maritime Telecom Solutions by Satellite - Global Market Analysis & Forecasts

11 Trends Crew communication Increasing the bandwidth demand Dedicated crew welfare and entertainment satcom systems are gaining popularity as ship owners try to make life on the vessel more attractive for crews. Usually these systems include , voice, and messaging applications. in developed countries more than 80% of western crews onboard a ship have their laptops on-board, and more than half of them use their mobile phones to make calls. Euroconsult Maritime Telecom Solutions by Satellite - Global Market Analysis & Forecasts

12 Trends Crew welfare/ entertainment Are important to assure the wellbeing of crew members, a fact that has become a major issue for the shipping industry because qualified personnel are scarce resource, and crew moral has prove to have a considerable impact on productivity. Thus, allowing crew members to stay in touch with their families while at sea for weeks or months is important. Euroconsult Maritime Telecom Solutions by Satellite - Global Market Analysis & Forecasts

13 Solution for All SCENE Onboard data gateway core Ship centralized voice calls gateway The ultimate personal communicator

14 Data solution Digital Ship June/July 2011 issue

15 Crew calling history Message in a Bottle In the early days of oceanography. Morse Code signal Throughout the 20th century, the Morse Code signal has been used as a distress signal. Stopwatch Time is money. Crew calling cards non-business use of satellite communications on board ships at sea.

16 The future of crew calling Local Solution Affordable solution All Ship voice needs in one box Fully customized Support any Satcom platform Easy to use and mange Easy UI PBX Pre-Paid System

17 Crew Calling behind the Scene Welcome to our pre-paid system 2 sec 7 sec 20 sec 15 sec

18 The secret reveal

19 The product On board PBX Integrated pre paid system integrated solution Integrated with FleetBroadband Multi-voice solution

20 The concept Utilizes the combined vessels traffic to one pool in order to reduce cost for all users: Operation, Master & Crew. Allows Shipping companies recovery of expenses for the monthly subscription fee of FB Allowance Plan which provides competitive rate for all services. Monitor & Report tool of each identity and all calls - by entering Caller ID identification (Pin code) prior outgoing calls (optional).

21 The solution IP-PBX - supports 10 concurrent calls and up to 30 users. Integrated pre paid system Customized IVR Multi-Language support - specific language or a menu for language choices. Top-up account (vouchers) via IVR menu.

22 Optional implementation structure

23 Benefits Flat rate all times - Void scheduled rates (days/hours of the weeks Peak/off-Peak). Allows crew calls from selected PBX extensions away from the bridge and out of the operations centre. Allows Shipping company to determine selective crew charges markup. Vouchers generation by Shipping company or ISP. Rechargeable personal crew cards eliminate the on board crew calls measurement and charge. Free calls between onboard users.

24 Management & control WEB Management Easy-to-use Web interface Advanced Card and Customer management: Creation, edit, search engine, batch update, refill Cards. Call history CDR Auto refill existing card with auto refill option Periodically remove credit from customer balance

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26 References More than 100 crewtalk units were installed already. Spanish fishery fleet Over 60 vessels operates with dual T&T FB250 terminals on board of each vessel (including Multi-voice service), supports crew calling and operational use and integrated with the company s payroll system.

27 Thank you. Thank you