Sales and Procurement Officer Vartan Product SupportMiddle East

Transcription

1 M A. C H R I S T I A C R U Z Muroor Road, Abu Dhabi UAE Mobile No address:0527cha@gmail.com WORKEXPERIENCES: Sales and Procurement Officer Vartan Product SupportMiddle East Responsibility as Sales March 31, 2013 up to present Holds regular sales meeting pertaining to the existing Projects and Customer s requests Establish technical scope of work for each project cabin interior Acquire CMM, IPC, Partnumbers and all relevant documentation/certification from all Customers as required to perform the project for issuance of the Engineering Order by the Design Organization department Monitor progress of sales and workflow with the Team to increase existing business Update Customers about the capability development of the Company Inform Customers about additional company capabilities and services to offer in order to improve business relationship Build-up competitive quotations; Gather inputs from the Team, if required Acknowledge the request for quotation from Clients and advise them at initial stage when they can receive the proposal. Prepare quotations/tenders with the support of the Team and approval from the CEO. Follow up and ensure to receive an update of each proposal sent to Clients until the project will materialize. Ensure great levels of customer satisfaction through excellent sales service by prompt response to enquiries and sending quotations in timely manner. Follow up the progress and approval of quotations sent to the Customers; discuss with the Team if there is any request on price negotiations by the Customer. Remains knowledgeable and updated about the services to offer Inform the Team about the updates and information received directly from Customers for discussion and to acquire additional inputs from the Team Involve in the discussion of difficulties encountered during project execution for awareness, improvement and pricing of projects Request Invoice preparation from Senior Accountsfor all completed Projects Communicate with the Customer Support Manager about Customer complaints and warranty claims in order solve and provide Customer s satisfaction to keep a repeat business Working with Procurement and Production for materials to offer considering the pricing, and materialavailability Cooperates in the forecast of annual and monthly revenue Coordinating with Customer, arrange appointments between Customers and VPS regarding Aircraft visits. Coordinate with the Production and Maintenance Team regarding the man-hours calculation for the preparation of proposal.

2 Coordinating with the Design Engineer for any Design related issues, ensuring that the quotation from Design Organization related to Engineering Order and other documentations Responsibility as Procurement Officer Responsible for the purchase spare parts and consumables Receive Purchase request from Production and sending RFQ s to approved Suppliers Considering the most economical products or services within acceptable prices after reviewing and analyzing all options; considering the quality of the product with corresponding proper documents/certificates and best delivery dates Search for reliable suppliers; Update of Suppliers Questionnaire form. Negotiate the best deal for the company Developing good relations with suppliers and to open a line for negotiation of prices Reviewing quotations from Suppliers if in compliance with required standards Advise Courier on shipping methods and services, risks, and costs for domestic and international shipments, analyze logistical requirements and decides on appropriate methods and services to use, based on standard practice, and plans, executes and monitors shipments Managing supplier performance on quarterly basis Prepares Purchase Orders, follow up the suppliers and couriers until the receipt of the order. Make sure that all required material certificates will be provided by the Supplier Maintain Inbound and out bond shipments sheet (on tracker by uploading all adequate shipping documents). Follow up with Freight Forwarders & Customs Brokers for in time clearance of all the shipments. Check the shipping documents of all inbound shipments and give green light to Shipper. Advise suitable shipper by checking weight, dimension and requirement of the shipment. Check the complete documents for the out-bond shipments get green light approval from consignee before moving any shipment. Prepare the legal documents and other necessary documents required for inbound and outbound shipments. Prepare commercial invoices for out-going shipments. Seek freight quotes. OPERATIONSASSISTANT October 20, 2009 March 2013 SAV -Sharjah International Airport Free zone WORKING AS: PURCHASER/PROCUREMENTASSISTANT October 20, 2009 March

3 Responsible for the daily procurement of spare parts, consumables and chemicals to support and comply with Customer requests. Handling AOG orders of the Customers Forecast the delivery of orders and availability to support Customer s operations and requests Determine best price offered with good lead time among suppliers to comply with company and customerdemands. To maintain vendor relationships and to ensure that vendors comply with company standards Review requisition orders to verify accuracy and correct specification using IPC references Update records/details of suppliers Prepare purchase orders and send copies to suppliers and to departments originating requests. Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems and monitoring shipment from supplier through various couriers. Determine if inventory quantities are sufficient for needs and order more parts for stock level when necessary. Maintain good quantities of stocks as per Customer s demand and be able to identify fast moving and running low items with the help of Storekeepers Make sure that shipment to the Customer will be expedite in timely manner. Be able to procure an item on local market if and when the requirement of the Customer is urgent and AOG SALESSUPPORT Respond to customer s inquiries about pricing by sending quotations, informing customer on order status, changes, or cancellations over the telephone and prompt respond to s by considering all inquiries with high priority. Check on Alternate Partnumbers using IPC and search on specifications to offer to Customer. Review prices before submittals to Customer and ask for approval from Managing Director Being expose on Rotable, expandable and consumable items. With good relationship with suppliers and Customers to be able to work as a team especially on AOG requirementsor drop shipment orders. Coordinate with Storekeepers and delivery staffs for order status. Making sure that parts will be delivered in accordance to the instruction of the Customer. Preparing Invoices and Delivery Order Forms Aid new and potential customers by answering questions pertaining to daily operations. ADMINISTRATIVEASSISTANT Responsiblefor departmentaladministrativedocumentation Monitoring open and closed Bill of Entries to be used in exporting/shipping some items for Customers Maintains customer information files including data entry and other daily transactions Filing documents, maintaining employee records and organizing office supplies Monitors the implementation of Aviation Quantum Control Software in the Company 3

4 HEAD COACH/ CUSTOMER SERVICE TEAM MEMBER Americana Company Responsibilities: In-charge of training and induction of newly hired staff Making sure of an excellent customer service provided to Customers Providing lectures and written exam for new staff Assembling meeting with staff for new promotion and policies September 2002-Februray 18, 2007 Promoted:HUMANRESOURCESOFFICER/ADMINASSISTANT PC TECH- Philippine Long Distance Telephone Communications Company In charge of hiring ATM Support, DSL Technicians,Computer Technicians, Helpdesk, Call Center Agents in the company for both contractual and permanent position Handling deployment of newly hired staff into assignments In charge of payroll processing every 15 th and 30 th of the month In charge of Daily time Record and daily monitoring attendance of employees assigned in the field work Handling payment transactions for Phil health, PAG-IBIG Fund, Social Security System and Bureau of Internal Revenue(tax) and other government required taxes Updating 201 file of employees. Screening /Interviewing/Qualifying applicants for certain position Handling business phone call. Attending meeting for contracts of for hiring contractual employees and staffing Directly reporting to the General Manager. Writing reprimand and termination paper for employees as per instruction of the General Manager Monitoring daily performance of employees and submitting appraisal report to the General Manager for salary increments and promotions Monitoring of contract expiration ; Organizing general meeting of employees March 2002-August 2002 Promoted: HELPDESKTECHNICALSUPPORT PC TECH- Philippine Long Distance Telephone Communications Company Assist user in Computer Troubleshooting over the telephone.making Incident Report for each call Coordinating with Service Engineers and Computer Technicians on site. Update results and closing technical problem tickets as soon as possible August 2001-February 2002 RECEPTIONIST PC TECH- Philippine Long Distance Telephone Communications Company 4

5 Receiving and distributing messages from telephone/ as appropriate, taking clear messages and passing these promptly to the appropriate member of the team using judgment of urgency. Provided reception duties on behalf of the team- this will involve providing face to face contact for visitors to the service who will be dealt with in a responsive and courteous manner. Responding to queries promptly and in a responsive and courteous manner. Participating in business and other team meetings regarding service planning and to assist in the implementation and continual review of systems to ensure good practice, Maintaining paper based and computer systems. Provided efficient data entry. Assisted with organizing of repairs and maintenance of office equipment. EDUCATION College: Lorma College, Philippines Bachelor of Science Major in Computer Science Year: PERSONAL Nationality: Filipino Birthdate: January 1, 1980 Place of Birth: Manila, Philippines Age: 38 years old Visa status: Residence Visa KNOWLEDGE AND SKILLS Excellent interpersonal skills & team building skills Analytical and problem solving skills Decision making skills Effective verbal and listening communications skills Effective written communications and computer skills Effective organizational skills Stress management skills and time management skills Relevant training or qualification- Human Factors and Firefighting Training Knowledge and experience of relevant software applications - Spreadsheets, Word processing, and database management Knowledge of administrative and clerical procedures Knowledge of business principles 5

6 Proficient in spelling, punctuation, grammar and other English language skills proven experience of producing correspondence and documents proven experience in information and communication management Typing speed as per standard 6