ROADMAP TO THE FUTURE

Size: px
Start display at page:

Download "ROADMAP TO THE FUTURE"

Transcription

1 ROADMAP TO THE FUTURE FDOT District IV ITS STRATEGIC BUSINESS PLAN April 2006

2 FDOT District IV ITS Strategic Business Plan Executive Summary Time: Tuesday, December 7, 2010 at 7:30am Place: Fort Lauderdale, Florida Chris and Kelly wake at the sound of the alarm at 6:30 am. They shower, eat breakfast and gather the kids to drop off at school on their way to work. Before leaving the house, they check the smartsunguide.com website for travel conditions along their pre-programmed itineraries. The website indicates that there is a major incident along Chris s route with expected 30 minute delays. Chris queries the system to suggest an alternate route. Meanwhile, traffic conditions are normal along Kelly s route to work. They are both more confident in the reliability of this information based on the advances in the Intelligent Transportation System (ITS) over the past five years. This ITS program is managed at the SMART SunGuide Transportation Management Center (TMC) within Broward County. The control room at the SMART SunGuide TMC is fully staffed with operators, dispatchers and technicians managing the freeway, arterial and transit systems. Operators note that travel speeds depicted on the system map, which covers all of District 4, District 6 and Florida s Turnpike, reflect routine congestion with the exception of a segment of I-595 between Pine Island Road and University Drive. This section, which is along Chris s route to work, is shown to be operating at nearly gridlock conditions (i.e., less than 5 mph). The newly installed detection software automatically alerts operators of the incident, then pan, tilt and zoom the cameras to focus on this congested freeway segment. The operators can see the problem a major accident involving seven vehicles blocking all three lanes in the eastbound direction. The TMC operators work quickly to communicate with emergency responders (i.e., Road Rangers, Severe Incident Response Vehicles, Florida Highway Patrol, Fire / Rescue, etc.); post messages on applicable dynamic message signs within one minute to warn motorists of impending lane blockages; coordinate with co-located Broward County Traffic Engineers to deploy diversion route signal timing plans along SR 84 eastbound; input traffic information on the 511 system and website; and coordinate with Broward County Transit to advise them of delays so they may implement schedule and route changes. Now that television stations broadcast from the TMC on the Traffic Channel during peak periods, commuters are able to modify their trips before they leave their homes. As TMC systems have been enhanced over the past five years, incident profiles automatically trigger the appropriate response plan. This enables operators to play a more important role in serving as mobility managers by modeling impacts and options in lieu of performing routine communication and administrative functions manually. The TMC staff has developed a close working relationship with the Florida Highway Patrol and other emergency responders through joint training, co-location in the control room and ride-along programs. This has resulted in a more streamlined and coordinated response in dispatching the right type and right quantity of resources to the incident scene. Field crews transmit video and text data to the TMC with their wireless handheld devices. Furthermore, recent changes in policies, such as Road Rangers certified as Emergency Medical Technicians and towing companies earning incentives for clearing major accidents quicker, have resulted in faster response. Within 30 minutes, all traffic lanes are opened; injured passengers are transferred to the nearest hospitals; and dynamic message signs, 511 and the smartsunguide website provide up-to-the minute status reports on travel speeds on the regional network. Traffic managers take comfort in knowing that incident, traffic and emergency management has been optimized by continuously refining procedures, communications and technologies through the analysis of performance measures that track every facet of the business. These accomplishments have deservingly been acknowledged by the numerous awards, publications and accolades from the public, as well as professional peers, in recognizing that the FDOT District IV ITS program is the best in the nation. Later that morning, Chris s Kelly to let her know the kids arrived at school and he arrived at his meeting on time as he used alternate routes suggested by the smartsunguide.com website. While listening to the car radio, he also learned that the status of those involved in the incident were stable, thanks to the fast response provided by the partnership of the SMART SunGuide TMC operators and the emergency response crews. Fantasy or Reality? The recommendations presented in this Strategic Business Plan provide guidance on how to make this vignette a reality. Now it s up to the TMC partners to make it happen. April 2006 i

3 FDOT District IV ITS Strategic Business Plan Table of Contents Page 1.0 Introduction Strategic Plan Business Plan Report Card Image Building Beyond the Year Summary 17 Appendix Outputs and Outcomes 18 Acknowledgements 28 Acronyms ATMS AVL BCR BCT BCTED BSO CAD CCTV DHS DMS EMT EOC FDOT FHP FIU GIS GPS ITMS ITN ITS MOT MOU MTBF NTCIP PM/CM RFP SIComP SIRV SMART SOG TIM TIRN TMC UPS VII April 2006 Advanced Traffic Management Systems Automated Vehicle Location Benefit Cost Ratio Broward County Transit Broward County Traffic Engineering Department Broward Sheriff s Office Computer Aided Dispatch Closed Circuit Television Department of Homeland Security Dynamic Message Signs Emergency Medical Technician Emergency Operations Center Florida Department of Transportation Florida Highway Patrol Florida International University Geographic Information Systems Geographic Positioning System Interim Traffic Management System (Palm Beach County) Invitation To Negotiate Intelligent Transportation Systems Maintenance of Traffic Memorandum of Understanding Mean Time Between Failures National Transportation Communications for ITS Protocol Preventive Maintenance / Corrective Maintenance Request For Proposal Smart Interagency Communications Platform Severe Incident Response Vehicle System Management for Advanced Roadway Technologies Standard Operating Guidelines Traffic Incident Management Traffic Information Radio Network Transportation Management Center Uninterruptible Power Source Vehicle Infrastructure Integration ii

4 FDOT District IV ITS Strategic Business Plan FDOT District IV ITS Strategic Business Plan 1.0 Introduction During the early 1990s, the Florida Department of Transportation (FDOT) District IV embarked on an ambitious program to deploy Intelligent Transportation Systems (ITS) along the I-95 and I-595 corridors within Broward County. Similarly, the Broward County Traffi c Engineering Department (BCTED) initiated development of an Advanced Traffi c Management System (ATMS) program along the arterial system. Both programs are needed to address the growing concern of traffi c congestion, safety and mobility. In the late-1990s, the Department prepared a master plan and design for the SMART SunGuide Transportation Management Center (TMC) in Broward County. This TMC was conceived with the intent of colocating the primary transportation partners within the area FDOT District IV ITS, BCTED, Broward County Transit (BCT) and Florida Highway Patrol (FHP). Within the past fi ve years, FDOT District IV has made signifi cant progress in deployment of the ITS infrastructure within Broward and Palm Beach Counties. This includes the TMCs in Broward County (completed in 2004) and Palm Beach County (to be completed in 2006); completion of the Dynamic Message Sign (DMS) System along I-95 and I-595 within Broward County; and continuing ATMS deployment programs in Broward and Palm Beach Counties as well as the city of Boca Raton. In addition, construction of Closed Circuit Television (CCTV) cameras, vehicle detectors, fi ber optic communications and additional DMSs are being deployed along I-95, I-595 and I-75 (to be completed in 2007). FDOT District IV has developed and maintains a multi-year ITS work plan for their current / future deployment, operations and maintenance projects. The table below summarizes this work plan as of March FDOT District IV Work Program FM Number Project Name Budget Start End ITS Deployment Broward Phase 1 ITS Deployment Broward Phase 2 Northern Counties Incident Mgmt Support ITS Deployment Indian River County ITS Deployment St. Lucie County ITS Deployment Martin County ITS Deployment Palm Beach County ITMS Palm Beach County ITS Facility Palm Beach County D/W ITS Operations Broward County D/W ITS Operations Northern Counties Road Rangers Broward County Road Rangers Palm Beach County Traffic Incident Management ITS Maintenance Broward County ITS Maintenance Palm Beach County District-wide ITS GEC ITS Software Support Services $2,845,463 $14,450,000 $1,700,000 $9,166,000 $2,785,000 $2,977,000 $16,761,000 $2.8M/year $6,709,318 $2M/yr+3% N/A $2.5M/yr $1.8M/yr $400K/ yr $1.1M/yr + $1.3M/yr + $250/yr $250/yr 4/6/04 4/13/05 2/28/08 5/6/08 5/6/08 5/6/08 9/3/ /9/03 11/9/05 N/A 11/5/04 8/23/05 6/9/03 9/6/03 N/A /29/05 5/9/06 11/9/07 2/27/09 5/8/11 5/8/11 5/8/11 9/3/11 12/31/09 12/31/06 11/8/13 11/8/13 8/18/10 7/11/11 5/23/08 9/5/07 N/A /28/10 April

5 FDOT District IV ITS Strategic Business Plan Recently, FDOT District IV has taken a leadership role in several areas, including: Performance Measures SunGuide Software Integration Regional Operations Disaster Recovery Planning Severe Incident Response Vehicle Program Public Outreach the mission is to continuously provide outstanding ITS services to internal and external customers. The purpose of this Strategic Business Plan is to articulate the vision and mission in more detail while creating a roadmap identifying specific activities on how to achieve the vision. The contents of this report include the following: FDOT District IV continues to take a proactive approach in managing every aspect of their ITS program including deployment, operations, maintenance, systems integration, Road Ranger service, traveler information, Traffic Incident Management and public outreach. The Department recently contracted with Florida International University (FIU) to conduct a comprehensive analysis of the return-on-investment for the District IV ITS program. The findings indicate that during 2005, the benefit cost ratio was 10. In other words, for every one dollar invested in the District IV ITS program, approximately ten dollars are being returned in terms of travel time savings, road-user cost savings, crash savings as well as environmental emission savings. Although the Department is proud of its accomplishments to date, it is not complacent! According to the 2005 Annual Report for the SMART SunGuide TMC, prepared by FDOT District IV in February 2006, the vision of the FDOT District IV ITS Program is to become the best in the nation by Furthermore, 1. Introduction Discussion of the purpose of the Strategic Business Plan and its contents. 2. Strategic Plan Development of a vision reflecting the desired status of the ITS program in the year This vision will address each facet of the program including: ITS deployment, ITS operations, ITS maintenance, Road Rangers, traffic incident management, ITS systems, partnering, traveler information, public outreach and new initiatives. 3. Business Plan The Business Plan provides recommendations for each of the above categories on a year-by-year basis. Furthermore, the recommendations are mapped to the FDOT District IV Business Plan format (i.e., outputs and outcomes) as shown in the Appendix. 4. Report Card Performance measures are developed in order to track the progress and effectiveness of the ITS program on an annual basis. The performance measures are consistent with the document prepared by District IV in November 2005 ITS Performance Measures, Detailed Definition of Performance Measures. 5. Image Building A proposed structure is presented for achieving peer recognition in terms of presentations at professional conferences as well as publications and awards. 6. Beyond the Year 2010 This section provides a list of initiatives that should be addressed to prepare District IV for the next generation of ITS technologies. Severe Incident Response Vehicle (SIRV) A permanent SIRV program will take a leadership role in serving as the Department s on-scene representative in coordinating incident management with partnering emergency responders. 7. Summary Proposed next steps and concluding remarks. April

6 FDOT District IV ITS Strategic Business Plan The methodology used in preparing this report is based on a series of workshops with FDOT District IV ITS Management as well as follow-up meetings with consultants and contractors serving the Department. As this is a high-level document, cost estimates are not performed. ITS Operations Automation Data sharing is nearly an automated process, thereby relieving TMC operators of the more routine functions of data entry and sharing. During this transition, TMC operators are being cross-trained on higher-level functions to optimize TMC operations. In summary, the Strategic Business Plan provides specific recommendations on the projects, processes and strategies needed to achieve the vision and mission of the District IV ITS program. These recommendations should be incorporated into current and future contracts, as well as work program updates, then tracked using the Annual Report to ensure that they are being implemented. Furthermore, these recommendations should be refined during the preparation of Annual Reports. 2.0 Strategic Plan While Strategic Plans are traditionally prepared with a long-term vision (i.e., 20 years), the Strategic Business Plan presented in this document was developed for a different purpose to develop a strategy of how to become the best ITS program in the nation by the year Furthermore, strategies beyond the next fi ve years will be infl uenced by major initiatives (e.g., Vehicle Infrastructure Integration) and emerging technologies; therefore, this Strategic Business Plan was developed to cover the years for District IV. The 2010 vision is presented below in terms of each key component of the ITS program. ITS Deployment Freeway Management Systems Construction of freeway management systems (i.e., inclusive of DMSs, CCTV cameras and vehicle detection) within Broward, Palm Beach and Northern Counties (i.e., Martin, St. Lucie and Indian River Counties) is approaching completion. Advanced Traffic Management Systems (ATMS) ATMS deployment along arterials within Broward and Palm Beach County, as well as the city of Boca Raton, are well advanced towards build-out. Transportation Management Centers (TMC) TMCs are in operation within Broward and Palm Beach Counties. DMS Messaging As the ITS infrastructure is approaching build-out (i.e., DMSs, CCTV cameras, detectors), and processes becoming nearly automated, average time to post messages on the applicable DMSs is approximately one minute. Palm Beach TMC The Interim Traffi c Management System (ITMS) project was completed and operations transferred over to the Palm Beach TMC. A FDOT District IV Project Manager is working at the TMC to support the District-wide ITS program by extending the coverage area. Performance Measures Performance measures, and supporting data streams, are used as analytical tools to continuously improve every facet of operations and maintenance. Center-to-Center Interfaces TMCs within the region have center-to-center connectivity to share information as well as provide redundancy. For example, the SMART SunGuide TMC monitors and controls the ITS systems within Palm Beach and the Northern Counties during nights and week-ends. System Redundancy The system infrastructure includes an added layer of redundancy to ensure consistency in operational level of service before, during and after disasters and emergencies as well as during routine operations. Dynamic Message Signs (DMS) - Due to increased automation, DMS messages will be posted on all applicable signs within one minute of incident verifi cation. April

7 FDOT District IV ITS Strategic Business Plan Information Sharing In agreement with the FDOT District IV Public Information Offi cer (PIO), TMCs serve as the central focal point for sharing traffi c information with public agencies (e.g., Florida Highway Patrol, County Sheriff Departments, 911, 511, airports, seaports, transit, District IV Management and Departments, other FDOT Districts, Federal Bureau of Investigation, Department of Homeland Security) as well as private sector partners (e.g., television, radio, satellite radio, in-vehicle navigation devices). *FHP - Calls received by the FHP are shared with TMC Operators to provide relief to FHP dispatchers and call takers during peak periods. This is performed via a direct call routing system where it prompts the caller to select FHP or Road Ranger service desired. Training Structured training is utilized at all levels of operation (i.e., from operators, to shift supervisors, to control room supervisor as well as managers and technicians). Training is on a web-based platform that is less reliant on training by TMC staff. Upgraded training materials reflect system changes and methods to optimize performance measures. Disaster Recovery Standard Operating Guidelines (SOGs) are updated, and drills are conducted on a periodic basis, to implement the recommendations of the Disaster Recovery Plan as well as lessons learned during each hurricane season. within District IV. Furthermore, each ITS fi eld device is GIS tagged and trace wires have been installed on all fi ber optic runs. Safety A safety plan, with special emphasis on Maintenance of Traffic (MOT), has been developed and used by maintenance staff on all field activities. National Transportation Communications for ITS Protocol (NTCIP) Dynamic Message Signs (DMSs), CCTV cameras and vehicle detectors have been upgraded to comply with NTCIP. Testing Lab A testing lab enables maintenance staff to test DMSs, CCTV cameras and other equipment offline within a controlled environment. Road Rangers Fleet Road Ranger trucks were redesigned to be able to accommodate additional MOT devices (e.g., increase in number of cones from 20 to 40) as well as additional first-aid equipment. Spare trucks are provided to allow repairs on existing trucks damaged by crashes. The fleet of Road Ranger vehicles provides a mixture of Severe Incident Response Vehicles (SIRV) as well as traditional Road Ranger vehicles. Road Ranger trucks are painted a different color to provide a distinguishing identifier in the road. ITS Maintenance Palm Beach ITS Maintenance Manager An additional District IV ITS Maintenance Manager is assigned to the Palm Beach SunGuide TMC to support the Districtwide ITS program. Maintenance Contract Coverage ITS Maintenance contract(s) have been expanded to cover all five counties within District 4. Asset Management SMART software has been upgraded to add an asset management module to improve maintenance management. Geographic Information Systems (GIS) GIS asbuilts have been developed for all ITS infrastructure Road Rangers - Road Rangers will upgrade communications, vehicle fleet, training and certifications in continuing to improve their services. April

8 FDOT District IV ITS Strategic Business Plan Communications Communications between TMCs a leadership role in serving as the on-scene and Road Rangers have been enhanced through FDOT District IV representative in coordinating technology upgrades (i.e., voice, data, GPS). incident management with partnering emergency responders. Emergency Medical Technician Certification (EMT) The Road Ranger fleet has been expanded for each beat Incident Clearance Policies - New policies are in along I-95, I-595 and I-75. The additional drivers are place to reflect best practices for incident clearance EMT certified serving as potential first responders to (e.g., zone coverage vs. rotating list for tow truck serious incidents, thereby reducing incident clearance dispatching; encouraging private companies to times. An assistant rides along with the EMT driver respond to major incidents with ton wreckers to to provide traditional Road Ranger service while the clear truck rollovers). EMT is attending to those injured. Northern Counties Incident Management Support Training Training programs are more robust and Project A satellite control room is available to conducted with other partners (i.e., TMC Operators, support incident management activities in the SIRV drivers, FHP). Road Ranger training includes Northern Counties. National Wrecker Certification. Insurance In anticipation of rising insurance premiums, FDOT assessed the trade-offs in procuring Road Ranger vehicles directly, and providing insurance coverage, as an alternative to having the contractor provide the vehicles and insurance. The findings and recommendation have been incorporated into the readvertisement of the Road Ranger services contracts. Traffic Incident Management Northern Counties TIM Teams serve Martin, St. Lucie and Indian River Counties as well as Broward and Palm Beach Counties. TIM Team meetings have transitioned from an institutional format to an operational format. The focus is on implementing recommendations that have been discussed over the years. TIM Team members review multi- Traffic Incident Management (TIM) Teams - TIM Team meetings are being transformed from an institutional format to an operational format. agency performance measures to identify areas of improvement. ITS Systems Interagency Agreements Memoranda of Automation TMC systems are automated to the Understanding (MOUs) and Joint Operating Policies practical extent feasible to enable operational staff have been developed and executed among the key to do more with less. TIM Team partner agencies. exchange between Road Rangers, TMC staff and For example, information field devices rely less on human interface and more Severe Incident Response Vehicle (SIRV) A on sharing information electronically, thereby allowing permanent SIRV program has been established in operators to work at a higher level of incident, traffic Broward and Palm Beach Counties in taking and emergency management. April

9 FDOT District IV ITS Strategic Business Plan Software The statewide SunGuide software is integrated in all TMCs within District IV. In addition, SMART software is integrated with SunGuide software. Furthermore, functionality exists for maintenance, diagnostics, data archiving and incident management activities. Systems - TMC systems will become more automated to enable operational staff to do more with less. Partnering Co-location Institutional issues have been addressed, thereby facilitating integration of operations, maintenance and systems among the partnering agencies. The SMART SunGuide TMC is staffed with representatives of FHP and Broward County Transit as well as FDOT and the BCTED. Similarly, the Palm Beach County TMC co-locates FDOT District IV and local agency staff. Diversion Routes As ITS and ATMS deployments approach completion, an aggressive outreach program is conducted with municipalities to obtain their concurrence in using designated arterials as diversion routes during major incidents. Computer Aided Dispatch (CAD) Integration CAD data from other public agencies (e.g., FHP, County Sheriff s Offi ces, 911, DHS) are integrated in the TMCs systems. 511 District IV s TMCs have automated interface to share traffi c information with 511. Predictive Algorithms As TMCs become richer in data, this data is used to better understand the roadway system in terms of traffic safety, queue dissipation, incident hot spots, diversion routes, DMS messages, Road Ranger dispatching, etc. Partnerships are formed with local universities to analyze this data, leading to better analytical tools. Wireless Ethernet Wireless Ethernet communications are used by Road Rangers and other FDOT field staff (e.g., maintenance, construction) to transmit data and video to and from the TMCs. Team-Building Cross-training programs are being implemented to have FHP spend shifts inside the TMC and have TMC operators ride along with FHP troopers. Also, joint training is being conducted with FHP, TMC Operators, Road Rangers and SIRV staff. Business Model The FDOT District IV ITS Program is transforming to more of a business model where private sector partners are charged to offset the cost of distributing data. Such business models (e.g., revenue generation from video-sharing) are being incorporated into consultant contracts using Invitation To Negotiate (ITN) procurement methods. These funds are being used to offset some of the costs for operations, maintenance, systems integration and replacement equipment. Traveler Information Posting Travel Times on DMSs Consistent travel time postings cross district boundaries. Also, the travel time estimates account for the amount of time to flush out traffic queues rather than solely relying on average travel times. Website - The website continues to focus on sharing video images. This includes video-sharing at three service levels (i.e., free video through the website; video snapshots refreshed every 2-3 seconds; fi ber connectivity providing high-quality video). Traffi c Conditions The website features 3-D animations displaying real-time traffi c conditions on the system map. Multimodal Applications Multimodal ITS applications are being implemented to enhance real-time traveler April

10 FDOT District IV ITS Strategic Business Plan information systems (and security) for transit, airports and seaports within the region. Text Alerts Subscription service for text alerts, via the website, has been expanded to serve the general public. Those interested receive travel information for their selected routes, modes and times of their choosing. 511 District IV populates its travel time data into the 511 system to improve accuracy of information. Public Outreach Media Events Completion of ITS deployments in all fi ve counties within District IV triggers major media events. Interim Traffi c Management System (ITMS) The Palm Beach ITMS program is nationally recognized in terms of best practices to provide system-wide MOT during interstate reconstruction projects. Scanning Tours The SMART SunGuide TMC leads the charge in attracting scanning tours / peer-to-peer review sessions by colleagues within the U.S. as well as internationally. Vehicle Detectors - The inclusion of vehicle detectors, as part of the ITS deployment projects, will provide valuable data to share with public and private sector partners. New ITS Initiatives Integrated Corridor Management FDOT manages major transportation corridors by balancing travel demand along highways, arterials and transit modes. Security FDOT has clear policies, procedures and protocols in interfacing with the Department of Homeland Security (DHS) to provide required support. This support includes sharing video feeds to DHS as well as supplementing current deployments with fi xed cameras at a limited number of sites selected by DHS. Vehicle Infrastructure Integration (VII) District IV and District V are coordinating ITS deployments to provide supplemental ITS infrastructure needed to support future VII initiatives. I-595 Reversible Lanes The role of the SMART SunGuide TMC is clearly defi ned via the Concept of Operations for the I-595 Expansion project. Rest Areas Wireless communications provide rest areas with connectivity to TMC generated traffi c information. In summary, the aforementioned Strategic Plan describes the vision of the District IV ITS program in the year The following Business Plan provides a detailed set of activities needed to accomplish this vision. Business Marketing Manager A Business Marketing Manager prepares grant applications and obtains public / private partnerships for ITS initiatives. Website The website is more user-friendly to the public, similar in a format used by mapping companies where the user windows in on a particular area, then receives realtime (e.g., travel times and delays) as well as static (e.g., directions) mapping information. Traffi c Information Radio Network (TIRN) TIRN was reassessed and determined to exhibit a viable business model within Southeast Florida. CCTV Cameras Operators will be proactive in turning cameras in rapidly detecting and verifying incidents. April

11 3.0 Business Plan The Business Plan provides recommendations for each of the above categories: ITS deployment; ITS operations; ITS maintenance; Road Rangers; traffic incident management; ITS systems; partnering; traveler information; public outreach; and new initiatives. The Business Plan is presented in two sets of tables: Implementation Plan and Outputs / Outcomes. The Implementation Plan tables below provide a roadmap on how to achieve the Strategic Plan while the Outputs / Outcomes table (presented in the Appendix) re-structures the same recommendations in a format consistent with the FDOT District IV Business Plan. Implementation Plan The Implementation Plan, presented in the following tables, provides a summary of Business Plan recommendations on a year-by-year basis for each category ITS Deployment Broward ITS Deployment Phases I and II Design/Build Broward ITS Deployment Phase II Design/Build Northern Counties ITS Deployment Design/Build Northern Counties ITS Deployment Design/Build Northern Counties ITS Deployment Design/Build Broward, Palm Beach and Boca Raton ATMS - Phased Deployment Broward, Palm Beach and Boca Raton ATMS - Phased Deployment Broward, Palm Beach and Boca Raton ATMS - Phased Deployment Broward, Palm Beach and Boca Raton ATMS - Phased Deployment Broward, Palm Beach and Boca Raton ATMS - Phased Deployment Palm Beach TMC Construction Develop / execute MOUs for sharing fi ber with local agencies as part of Palm Beach and Northern Counties ITS deployments. Palm Beach ITS Deployment (South of SR80) Design/Build Palm Beach ITS Deployment (South of SR80) Design/Build Palm Beach ITS Deployment (South of SR80) Design/Build Northern Counties Satellite Control Room Design Northern Counties Satellite Control Room Installation. Northern Counties Satellite Control Room Implementation Add hubs (with generators) to provide point-to-point fi ber communications to fi eld devices. Develop more detailed design as part of RFPs for Palm Beach and Northern Counties deployments. Design / Build SMART SunGuide TMC Upgrades to monitor and control Palm Beach and Northern Counties ITS systems during nights and weekends. Consider incentives/ disincentives for critical milestones as well as the entire project. April

12 3.0 Business Plan (continued) ITS Operations Add FDOT PM to support Palm Beach ITS Program Update training programs to focus on methods to optimize performance measures. Provide redundant communications and power systems during emergencies. Integrate SMART TMC and Northern Counties control room for monitoring/ controlling ITS during nights and weekends. Migrate ITMS over to the Palm Beach TMC inclusive of the Road Ranger dispatch, incident management and traveler information functions. Develop / implement performance measures & supporting data streams. Begin to conduct annual assessment of TMC operations to make process and operational improvements. Design detection systems to automatically pan/tilt to incidents. Integrate with District V via Northern Co. ITS Deployment. Update SOGs, and conduct periodic drills, to implement recommendations of the Disaster Recovery Plan. Integrate SMART TMC and EOC (i.e., video sharing; videoconferencing). Organize the video wall by placing all camera images along corridors (i.e., I-95, I-595 / I-75) to coincide with TMC Operators. Develop level of service performance measures for roadway network. Share traffi c information with other public agencies via Internet Share traffi c information with private sector partners. Develop integrated training programs at all levels (i.e., operators, shift supervisors, control room supervisors). Migrate to web based training program. Update training manuals to address Phase II equipment and system changes. Implement structured teambuilding exercises and mentorship programs for staff. Initiate peer program among operations staff so they can collaborate with other TMCs. Enhance media relationships in providing current (i.e., < 15 minutes) traffi c information. Provide wireless headsets to operators so they can move around the control room. ITS Maintenance Develop GIS as-built drawings for Broward Phase I deployment. Develop performance measures for tracking maintenance. Begin to conduct annual assessment of ITS Maintenance program to make improvements. Expand ITS Maintenance contract(s) to provide coverage of entire District IV region. Develop / integrate Asset Mgmt Database, including spares, as part of SMART software. Add FDOT District IV ITS Maintenance Manager to support coverage of Palm Beach & Northern Counties Develop GIS as-builts for Palm Beach & Northern Counties ITS deployments. April

13 3.0 Business Plan (continued) ITS Maintenance Road Rangers Augment Road Rangers with dedicated staff for debris removal along the freeways. Upgrade communications between the TMC and Road Rangers in the fi eld. Implement more ride-alongs with TMC Operators. Provide more robust training program with TMC Operators, SIRV, FHP and Fire/Rescue. TIM / SIRV FHP to spend a shift inside the TMC and have TMC operators ride along with FHP Troopers. Develop GIS as-built drawings for Broward Phase II deployment. Develop / implement safety plan to comply with OSHA requirements. Develop automated maintenance management system to track equipment inventories, spares, MTBF, response rates, etc. Implement SIComP inclusive of wireless communications, generators, UPS, etc. Develop test-bed to conduct testing of equipment. Apply performance measures to future contracts and renewals. Begin to conduct annual assessment of Road Rangers to make process & operational improvements. Improve communications (voice, GPS, data) between TMCs and Road Rangers in the fi eld. Upgrade AVL system. Develop a Rapid Incident Scene Clearance Program. Develop formalized training manuals and SOGs. Develop / implement MOT plans for each site where ITS fi eld devices are located. Upgrade ITS equipment to be NTCIP compliant. Double staffi ng levels for maintenance to provide PM/CM for Broward Phases I and II. Procure additional equipment (i.e., fi ber splicing trailer) dedicated to ITS maintenance. Add roving Supervisor to provide impromptu training, back-up support and better management Apply combination of roving / parked vehicles (dispatched by TMC) to respond to incidents. Provide a mix of Road Ranger / SIRV type vehicles. Implement permanent Quality Control oversight program for Road Rangers Outreach to local municipalities to identify diversion routes that traverse their jurisdictions and develop signal timing plans along diversion routes in coordination with County Traffi c Departments. Add EMT certifi ed drivers to serve as fi rst responders to accidents involving injuries. Redesign fl eet of trucks to accommodate more MOT and more fi rst-aid equipment and wreckers Provide Road Ranger Supervisor / Dispatcher at the TMC. Change color of the truck and uniforms to be more visible. Implement diversion routes/ signal timing plans. Assess trade-offs in procuring vehicles directly, and providing insurance coverage. Identify funding for emergency MOT for roadways within Broward County not covered by Asset Management contracts. April

14 3.0 Business Plan (continued) TIM / SIRV Attract local police and fi re / rescue to actively participate in TIM meetings. Expand TIM Teams to provide coverage of Northern Counties. Provide wireless communications to transmit pictures, incident reports, Road Ranger audits from fi eld to TMC. Redesign SIRV vehicles to better accommodate equipment needs. Develop / execute MOUs and Joint Operating Policies among key TIM stakeholder agencies. Develop / execute MOUs and Joint Operating Policies among key TIM stakeholder agencies. Add second SIRV vehicle to rove the I-595 / I-75 corridor while the other SIRV vehicle roves I-95 Add equipment (i.e., canopy, vacuum, portable lighting) to SIRV vehicles. SIRV Manager needs to conduct an outreach program with FHP management and fi re / rescue. Establish permanent SIRV program in Broward County. Update special timing plans for traffi c signals along designated diversion routes. Reach out to other agencies (i.e., BCT, Medical Examiner, Fire / Rescue) to participate regularly in TIM meetings. Implement Incident Clearance Policies to encourage private towing companies to procure wreckers to clear major incidents Conduct joint training with FHP, TMC Operators, Road Rangers and SIRV drivers and develop training video. Use incident debriefi ngs as input to updating policies and procedures as part of MOUs, SOGs and training programs. Develop TIM Strategic Plan. Establish where SIRV fi ts in the FDOT organizational structure. Prepare brief video to illustrate SIRV program to be used as part of outreach activities. Obtain commitment from agencies management to commit mandatory participation in TIM meetings by fi eld staff. Reach out to emergency response agencies to develop policies on emergency lighting and placement of equipment. Develop / implement procedure for using Road Ranger truck at end of queues. Add Palm Beach traffi c control standards to the Incident Response Manual and develop / implement MOT training for emergency responders. Participate in TIM plan for Super Bowl and other special events Have TIM agencies support Open Roads Policy and execute applicable agreements. April

15 3.0 Business Plan (continued) TIM / SIRV Prepare map showing where existing resources are located and develop plan for fi lling gaps. Establish permanent SIRV program in Palm Beach County. ITS Systems Automate routine administrative functions (i.e., shift reports, telephone counts, call records) to provide relief to operations staff. Integrate SunGuide software in Palm Beach TMC. Automatically share traffi c information with the general public, media, FDOT Districts, FDOT District IV Departments, and emergency responders. Include a Gigabit Ethernet switch at each hub in the Palm Beach and Northern Counties ITS deployments to communicate with the SMART TMC. Integrate SunGuide software in Northern County satellite control room. Add maintenance / diagnostics to SunGuide software. Add data archiving functionality to SunGuide software. Develop predictive algorithms for incident hot spots. Add incident management module to SunGuide software. Integrate other public agency CAD data (FHP, County Sheriff s Offi ces,911,dhs). Integrate SMART into SunGuide software. Automate interface of traffi c data with 511. Add wireless dispatch of Road Ranger, SIRV, maintenance staff Partnering Include FDOT District IV in Palm Beach TMC. FHP to install local switching equipment and monitors in their building to share video images. Secure funding to include FHP in the SMART SunGuide TMC. Include FHP in the SMART SunGuide TMC. Include transit in SMART SunGuide TMC. Include media in SMART SunGuide TMC. Provide additional workstations reserved for other partners in SMART SunGuide TMC for use during emergencies. Develop integrated corridor management strategies combining freeways, parallel arterials and transit. Seek partnerships with cell phone companies in sharing real-time information while using them as probes. Partner with universities to utilize the data collected to better understand the roadway system in terms of traffi c safety, queue dissipation, hot spots, diversion routes, DMS messages, etc. State / Counties should share maintenance resources (i.e., parts, storage, equipment, labor) to optimize effi ciency. April

16 3.0 Business Plan (continued) Traveler Information Begin to post travel times on DMSs. *FHP Route Road Ranger calls automatically to TMCs using direct routing system.. DMS travel time messages should cross district boundaries and account for queue dissipation delays. Add voice to the website to facilitate motorists navigating through incidents and congestion while using vehicle GPS devices while driving. Investigate and secure public / private partnerships with VII vendors. Integrate traffi c data automatically with 511. Integrate video snap-shots, refreshed every 2-3 seconds, on the website. Develop 3-D animation for traffi c conditions, to be used by the media, on the website. Expand text alerts service, via the website, to more of the general public. Provide low wattage leaky cable system to disseminate traffi c info Have TMCs manage 511 data within District IV. Provide live broadcasts at the TMC during peak periods. Public Outreach Increase ITMS exposure nationwide. Retain a Business Marketing Manager to prepare grant applications and secure public / private partnerships. Prepare press releases to gain more exposure for the SIRV program. Conduct media event to coincide with the completion of Broward ITS Deployment Phase II. Attract FHWA sponsored scanning tours and peer-to-peer review sessions. Develop links with other TMCs to share best practices. Retain a professional marketing firm to promote the benefits of the its program and improve the user-friendliness of the website. Implement multimodal ITS applications to enhance realtime information systems (and security) for transit, airports and seaports within the region. Plan media event to coincide with the completion of the Palm Beach and Northern Counties ITS deployments. Revisit the TIRN business model for the SE Florida region. Develop professional image as well as more distinguishing colors for SIRV and Road Ranger uniforms and trucks. April

17 3.0 Business Plan (continued) New ITS Initiatives Security provide video feeds to DHS. Security Supplement current deployments with fi xed cameras at limited number of sites selected by DHS. Develop business model where private sector partners would be charged to offset the costs of distributing data. VII Coordinate with District V with regards to supplemental ITS infrastructure needed to support future VII. Rest Areas Implement wireless communications to provide Rest Areas with connectivity to TMC generated traffi c information. Develop / implement new safety applications (e.g., travel speeds by lane on DMSs) to reduce primary crashes. I-595 Reversible Lanes Coordinate with District IV Design to develop Concept of Operations. Develop / implement Asset Management applications for bridge monitoring systems that measure dynamic stresses. April

18 4.0 Report Card Performance measures are developed in order to track the progress and effectiveness of the ITS program on an annual basis. The performance measures are consistent with the document recently prepared by District IV ITS Performance Measures. Performance measures are converted to a letter grade (i.e., A highest, followed by B, etc.). Performance Measure ITS Systems % Completion of System Build-Out Actual # miles built per yr / Planned # miles built per yr ITS Operations Annual Benefit / Cost Ratio ITS Maintenance Metric A B C D F BCR (Annual Report) < 60 > < 1 System Reliability Field Devices Road Rangers Customer Satisfaction Traffic Incident Management Incident Clearance Time ITS Systems System Reliability - TMC Partnering Number of Public / Private Partners Traveler Information Travel Time Reliability Public Outreach Satisfaction with ITS Program New ITS Initiatives Number of New Initiatives % Time Operational % of Respondents Satisfied with Service Overall time to clear lanes % Time TMC systems are Operational No. Partners Collaborating with on a Daily Basis % Accuracy = Posted vs. Actual Travel Times Customer Survey (Scale of 1 to 10) No. of New Initiatives > < < 70 < 60 min min min min > 120 min > < 92 > < < 75 > < 6 > April

19 5.0 Image Building While the focus of the Strategic Business Plan is correctly on measurable outputs and outcomes, the perception of being a leader among peers is also important. This section provides a structured plan for improving the image of the program in terms of publications and presentations at professional conferences. In addition, District IV should continue to apply and earn awards in recognition of their continuing accomplishments. Furthermore, articles should be placed in professional publications as well as providing local news media with press releases and feature stories on the benefi ts of the program ITS America Center-to-Center Exhibit Booth Comprehensive Benefi t Cost Ratio for ITS Programs TMC s Role in Supporting Homeland Security Cell Phone Partnerships Predictive Algorithms - Incident Hot Spots ITS World Congress TMC Operations & Maintenance Trends SIComP Initiative for System Redundancy ITS Performance Measures Business Model to attract Partnerships Preparing for VII the Next Generation Intitute of Transportation Engineers Deadline for Paper Submittal Passed SMART Software Improving O&M TMC Integrated Web Based Training ITS Applications for Traffi c Safety ITS Applications for Asset Management Transportation Research Board Disaster Planning Best Practices SIRV Taking TIM to a Higher Level Class R Recovery Incident Clearance TMC Automation to Improve Effi ciency TMC Partnerships Public and Private ITS Florida Super Bowl Planning - ITS / TIM Application Host ITS FL Working Group Meeting Host Annual TRANSPO Meeting Integrating CAD Systems into TMCs I-595 Reversible Lanes Concept April

20 FDOT District IV ITS Strategic Business Plan 6.0 Beyond the Year 2010 The focus of the Strategic Business Plan is on the years Towards the end of this timeframe, the following initiatives should be initiated to continue improving the program and preparing it for the next generation of ITS applications. Road Rangers Funding should be secured to expand Road Ranger and SIRV programs within the Northern Counties. Multimodal Applications Legacy ITS systems should be integrated with multimodal partners (i.e., transit, airports, seaports, multimodal centers). ATMS Funding for the build-out of ATMS programs, within Broward and Palm Beach Counties, should be secured to complete these programs. Bus Stops Real-time transit information (e.g., estimated times of arrival) should be provided at critical bus stops, train terminals and multimodal transportation centers. Parking Parking information systems should be implemented for central business districts and other densely populated areas. Movable Bridges Monitoring / information systems should be deployed for movable bridges. Special Events Portable ITS devices should be secured and utilized for event management. Rural ITS ITS applications should be deployed along rural corridors (e.g., US 27, SR 80, SR 60). Safety ITS Safety Projects (e.g., wrong-way system for freeway ramps, truck roll-over systems, safety barrier cable system) should be applied to selected locations / segments experiencing high crash rates. Data Providers The SMART SunGuide TMC should evolve to become data providers to other FDOT Departments (i.e., planning, design, maintenance). Asset Management Sensor technologies should be installed as part of ITS deployments to support a comprehensive Asset Management program for roadways and bridges within District IV. As technologies, VII and other strategies evolve it is tempting to focus on continuing deployment. However, we must not lose sight of the target to continuously provide outstanding ITS services to internal and external customers. Therefore, the focus beyond the year 2010 should provide a balance between deployment, operations, maintenance, system integration and asset management as well as cooperation among stakeholders to achieve policy objectives for transportation, mobility, safety, efficiency and the environment. 7.0 Summary The Strategic Business Plan provides over 150 recommendations distributed over fi ve years (i.e., ) and over ten categories (i.e., ITS deployment, ITS operations, ITS maintenance, Road Rangers, TIM / SIRV Program, systems, partnering, traveler information, public outreach, and new initiatives). The next steps in implementing this plan are the following: Cost Estimates Develop cost estimates, at a program level, to implement the proposed recommendations. MPO Endorsement Present Strategic Business Plan to Metropolitan Planning Organizations in each of the fi ve counties within District IV to integrate these recommendations as part of their respective 5-year Transportation Improvement Programs. Implementation Implement recommended strategies as part of new contracts. Performance Assessment Utilize the Annual Report as a method to track the performance of the proposed recommendations to determine their return-on-investment as well as need for further refi nement. In summary, the Strategic Business Plan provides a roadmap for achieving the District IV ITS vision and mission. While consistent performance measures are not currently in place to compare the District IV ITS Program with other similar programs throughout the state and nation, the Strategic Business Plan provides the ingredients to establish FDOT District IV as the leader in setting the bar that other agencies emulate. April