APL STARTER KIT.

Transcription

1 APL STARTER KIT P1

2 YOUR APL JOURNEY P2

3 A WARM WELCOME Dear Valued Customer, Thank you for choosing APL! We are honored to have you ship with us. At APL, we pride ourselves in providing quality, responsive and competent service for every customer. Our goal is to make your APL experience a smooth-sailing one. In that spirit, we are delighted to present you with the APL Starter Kit. This Starter Kit guides you through our comprehensive service offerings and also outlines the end-to-end process for your shipping transactions. In addition, we ve provided the relevant contacts of our dedicated team to support your shipping needs. We appreciate the confidence you have placed in APL, and we look forward to working closely with you to achieve your business goals. Yours Sincerely, APL P3

4 APL AT A GLANCE With 170 years of experience, APL has the knowledge and expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace whether that is venturing into new territories or growing in already developed markets. Over 120 weekly services Calling ports in over 70 countries A carrier of OCEAN Alliance Shipping since 1848 Shipping services in the world s major trade lanes One-stop solution for ocean freight and inland transport P4

5 HOW TO REACH APL Your relevant contacts YOUR LOCAL CUSTOMER SERVICE YOUR LOCAL SALES REPRESENTATIVE If you need help with Booking Sailing Schedule Tracking Notification Shipping Instructions Bill of Lading To find out more on Shipping Rates Credit Terms Credit Application Sales Related Matters For a complete list of local customer service addresses, refer to: APL Local Sites For a complete list of local customer service addresses, refer to: APL Local Sites CONTACT YOUR E-REPRESENTATIVE If you need help with APL ebusiness Web-related Matters apl.ecustomersupport@apl.com Or submit online form here: Customer Support APL LOCAL SITES To find out more on Resources and Operational Updates Refer to: APL Local Sites P5

6 etools APL ebusiness APL s secured, customizable shipment management website ( offers you easy access to all shipment information and transactions. APL ebusiness Services You can access the following features and services on via the EBUSINESS drop-down menu: Check schedules Search for rates and surcharges Make booking request Submit Shipping Instructions (SI) and VGM data to APL Submit BL instructions, view, approve and print BL View shipment status and download customizable reports Track and trace shipments Receive real-time notifications on your shipment and document status An account and login details are required for security purposes. P6

7 etools APL ebusiness How do I register for APL ebusiness? [ 1 ] Go to [ 2 ] Click Register under Access APL ebusiness [ 3 ] Complete and submit the registration form [ 4 ] Access rights granted within 48hrs With APL ebusiness, you only need one single account to do a one-time log-in to access all ebusiness platforms of carriers within the CMA CGM Group P7

8 etools - OTHERS Electronic Data Interchange (EDI) APL s computer-to-computer exchange of business information for improved data integrity of shipment transactions and productivity. Third Party Shipping Portals Third party shipping portals allow shippers, consignees and forwarders access to multiple carriers through a single plaform. Portals provide bookings, track and trace, and documentation, and allow users to communicate with their carriers. APL s preferred shipping portals are: CARGOSMART INTTRA GT NEXUS P8

9 APL SHIPPING SERVICES APL Service Network With over 120 weekly services, APL ships to more than 70 countries, delivering world-class shipping services to our customers globally. Intra Asia Asia Gulf Asia Red Sea Subcontinent: India and Pakistan North Asia Southeast Asia Japan Oceania Asia North America Asia North America East Coast Asia - Hawaii Asia North America West Coast Latin America Asia Latin America North America South America Asia Europe Asia North Europe Asia Mediterranean Trans-Atlantic Europe North America P9

10 APL SHIPPING SERVICES APL Cargo Services at a Glance Discover the wide variety of cargo that APL carries, and the services that we offer to ensure your cargo is delivered in optimal condition and the most efficient manner. Dry Cargo We carry cargo from varied industries, including retail merchandise, machinery, chemicals, foodstuff, technology equipment, and more. Refrigerated Cargo APL s has cutting edge technology and specialist knowledge to deliver your perishables, frozen goods and pharmaceuticals in peak condition. APL s leading reefer technology, SMARTreefers, ensures the freshness and the value of your cargo is protected all the way. SMARTcare+: Controlled atmosphere SMARTcare: Regulated atmosphere SMARTcool: Cold treatment. Added protection SMARTemp: Temperature, atmosphere, humidity. In-transit tracking. P10

11 APL SHIPPING SERVICES Non-operating Reefer (NOR) Serves as dry container to carry your non-refrigerated cargo, in clean food-grade environment. Suitable for retail merchandise, books, electronics, food and beverages. Hazardous Cargo APL s specially-trained teams can help you meet all national and international regulations to ensure your dangerous cargoes are transported with meticulous care. Project & Oversized Cargo APL has strong expertise to transport cargoes of any shape and size, safely and securely. We have special cargo handling facilities and equipment available globally to support your special project cargo from origin to destination. U.S. Flag Services APL has been a trusted partner to the U.S. Government for ocean transportation and in-country logistics. Supported by a dedicated team of professionals, APL deliver specialized solutions for the shipment of U.S. Flag Preference and Project Cargoes. P11

12 APL SHIPPING SERVICES Eagle Guaranteed Services Gain competitive advantage during shipping peaks by securing predictability and reliability a class above the rest, backed by a money-back guarantee. Value Added Services APL offers a range of protection to make sure the value of your cargo is protected, come what may. Choose from an all-inclusive protection that takes everything into consideration, to one customized to suit your very need you name it, we have it. APL Cargo Value Serenity Cargo Assurance P12

13 YOUR APL JOURNEY Schedules Peruse our schedules via the Routing Finder menu which can be easily accessed from or the the ebusiness dropdown menu. P13

14 YOUR APL JOURNEY Shipping Rates Components Rates, Tariff and Surcharges Detention & Demurrage Penalty Peak Season Charges Overweight Charges Port Congestion Charges Rates and Tariffs 1. Access to APL s global rules tariff, our common rate tariffs for all ocean trade lanes and the essential terms for all U.S. service contracts. Click here to access Rates and Tariffs 2. Contact your local sales representative for specific rates and tariffs related to your shipping needs. Terminal Handling Charges (THC) Administrative Fees Surcharges Click here to access Carrier Charges finder tool Currency Adjustment Factor (CAF) Bunker Adjustment Factor (BAF) Note: Surcharge to be applied accordingly whenever applicable, on top of basic ocean freight rate. P14

15 YOUR APL JOURNEY Bookings Place your booking request via APL ebusiness: 1. Decide on the preferred route for your cargo. 2. When placing your booking, please be prepared to provide the following: General Bookings Service Contract Number HS Code Container Size No. of Containers Containers Gross Weight Commodity Description Shippers Name Refrigerated Bookings All general booking information as well as: Temperature Setting Air Exchange Hazardous Bookings* All general booking Information as well as: UN Number Class Package Type 24hr Emergency Number Proper Shipping Name Marine Pollutant: Yes/No *If in doubt, be sure to ask customer service for further details and requirements regarding hazardous shipments. 3. Submit the booking which will be sent automatically to APL s system to ensure faster confirmation of the booking. Click here for the e-booking step-by-step guide. P15

16 YOUR APL JOURNEY Documentation Shipping Instructions (SI), Verified Gross Mass (VGM), Bill of Lading (BL) 1. Effortless management of Bill of Lading via APL ebusiness View and print your Original BL and Seaway Bill View and correct your BL Draft online Option for mass review and approval of multiple BL Draft 2. Easy submission, management and tracking of SI and VGM via APL ebusiness Step-by-step guide when filling online submission form Single excel upload to submit VGM for multiple shipments Comprehensive dashboards to follow the real-time status of SI and VGM submission for all shipments Other document submission channels Direct EDI submission EDI/ online submission via third party portals P16

17 YOUR APL JOURNEY Tracking Avenues to track and trace shipments: APL Website» Homepage» Track my Container APL Website» APL ebusiness» Shipment Tracking Using BL, Container or Booking Number: Perform a secured track and trace with complete view of shipment summary, booking details, container status and BL details. P17

18 YOUR APL JOURNEY More Tracking Features Shipment dashboard on APL ebusiness Track shipment status tied to your unique APL ebusiness account: View timely, complete shipping data for all your shipments Design and schedule your own customizable report Track and monitor your reefer's temperature and humidity every hour Real-time updates on your booking and shipment status With an APL ebusiness account, simply enable notifications to receive real-time updates on: Changes to vessel arrival and departure dates (ETA/ ETD) Booking and document status Other updates to your shipments Any party to the shipment can choose to be notified P18

19 YOUR APL JOURNEY Invoicing and Payment With an APL ebusiness account, obtain your invoices via the invoice dashboard. Container Charges tool View the D & D and merged amounts incurred for your containers Available to U.S. and Canada now pay multiple invoices at the same time (inbound demurrage charges for now; more to follow) P19

20 Get started on your APL journey now and stay connected! From schedules, bookings to shipping your cargo, our friendly customer service colleagues would be delighted to assist you in any way. APL STARTER KIT P20