Returnable Crate Program User Guide

Transcription

1 Returnable Crate Program User Guide Revised: 10/17/2011 Page 1 of 11

2 INTRODUCTION On select models, Scag will be utilizing a new, returnable crate. Returnable crates will reduce waste and are more environmentally responsible. In some areas, Scag dealers pay fees to have wooden crate scrap removed and this will eliminate that cost to the dealer as well. After you have accumulated six (6) empty crates, you simply contact GENCO, our crate logistics company, who will arrange for pickup of the crates. This is done via an online system which allows you to select the crates that need to be returned and submit the request to GENCO electronically. If you are already using this system with another mower manufacturer, your Scag crates will show along with your other crates on the same screen. Scag crates will be clearly noted as Scag being the OEM, and with the model and serial number of the Scag mower. You can mix and match Scag crates with other manufacturer s crates to achieve the quantity of six (6). GENCO Contact Information Phone: wrtmetal@genco.com GENCO Hours: Monday thru Friday 7:00AM 4:30PM CST LOGIN TO THE WEB-BASED SYSTEM To log in to the system go to: Click on Blue Enter Site Circle Icon Enter in your User ID and Password, then click login. Your User ID is "SG[your Scag Dealer number] o example: SG or SG Your password is the zip code (5 digit) of your dealership Page 2 of 11

3 PICK UP REQUEST SCREEN You will see a list of instructions on the top of the page. You can expand and collapse them by clicking the or + sign next to the Instructions title. Your location information will automatically populate. Page 3 of 11

4 PICK UP REQUIREMENTS: Minimum of (6) empty crates (Scag crates and/or other manufacturer s crates) Bundled in multiples of (6) Larger crates must be stacked on top of the smaller crates Securely strap down ends with banding, rope, etc. SERIALIZED INVENTORY ON HAND: Using your mouse select the crates you would like picked up. Click the right arrow to move the crates to the Requested Pick-up section If you have a crate that is not on your dealer page that you are trying to send back, please contact Genco at Click Submit Order Page 4 of 11

5 ORDER REVIEW SCREEN This will bring you to the Order Review screen. Please look over the information that is displayed to make sure your shipment is accurately reflected. CHANGES: If you need to make changes to the information you entered, please click on the Back button. This will return you to the Pick up Request screen to make your corrections. You can click on Submit again when you are done. Please do not use the browser's "back" button when placing orders! CONFIRM: If all the information for your shipment is correct, please click Confirm. GENCO will assign a carrier to the shipment and electronically notify the carrier of the shipment. Page 5 of 11

6 ORDER CONFIRMATION SCREEN: This screen will provide you with confirmation that your order was successfully processed. You are also able to view the BOL (bill of lading) if necessary. Please print this BOL and provide to driver. We recommend retaining a signed driver copy for your records. CANCEL ORDER: If you need to cancel a pick up you have already confirmed, please notify GENCO at or using the link from the Pick Up Request screen. Failure to notify GENCO could result in extra carrier charges. CHANGES TO AN EXISTING ORDER: Once you have confirmed your order, if you would like to enter additional orders, you will need to click on the word Shipments in the upper left of the screen. You will then process another order for pick up. If you would like to include this on your original pick up, please provide the driver with both BOL s. Otherwise, you can contact Genco at and we can make the changes and send you an updated BOL. If you have any changes to your order, DO NOT make hand-written changes on your BOL DISPUTES: If you have crates that are on your inventory page but are not at your location, you can move them over to the discrepancy section. Using your mouse select the crates. Click on the right arrow to move the crates over to the bottom right discrepancy section. An authorization note is required for each crate placed on dispute. This can be done by clicking on the + symbol and manually typing a short note Click Submit Order Review the information on the Confirmation Page and click Confirm. An will be sent to your sales rep to research your discrepancy. See images on next page.. Page 6 of 11

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8 TRANSFERRING CRATES TO ANOTHER DEALER: From the Pick up Request screen. Under the Shipments tab, select Transfer Inventory. Enter your search parameters. Page 8 of 11

9 SINGLE CRATE TRANSFER: Tab over to the Crate Serial# field and enter in crate ID (ex: C ) Click Search Tab over to Location enter the dealers NAME in this field. Click List Choose Dealer Authorization Note: enter transfer note Choose Crate to transfer with your mouse Click Transfer Crate MULTIPLE CRATE TRANSFER: Select the OEM by using the drop down arrow: Click Search Your available crates will appear under Select Crate(s) for Transfer New Location- Enter the dealer s NAME in this field. Click List Choose Dealer Authorization Note: enter transfer note Choose Crates to transfer with your mouse Click Transfer Crates Page 9 of 11

10 ACCEPTING CRATE TRANSFERS: If a dealer transfers inventory to your location, you will receive the following message on the login screen. Transferred inventory waiting to be accepted! Please use the Accept Transfer screen to accept transfers. Using your mouse, choose Accept or Reject. Accepted crates they will be available in your Inventory On Hand section. Rejected crates you will need to click on the + and enter a short note. The crates will go into a dispute status. Page 10 of 11

11 FREQUENTLY ASKED QUESTIONS: How many crates do I need to accumulate before I request pick up? Request for pick-up must be in multiples of six (6) crates. How do I prepare bundles of crates for pick-up? Secure bundles of six (6) crates together with banding or straps. How do I request for crate bundles to be picked-up? Go to Log in and simply move (in multiples of 6) the crates you wish to be returned to the "request for pick-up section." See page 3, Pickup Request Screen Can you drag the crates out of a truck with a tow chain? Yes, the design of the crate allows this. What if I lose or destroy a crate? Crates are the property of Scag Power Equipment and returning them is mandatory. If you lose, destroy or otherwise significantly damage a crate, you will be billed $450 for the replacement cost of the crate. Do I need a special fork lift? A fork lift equipped with a side shifter will be beneficial but is not required. Recommended fork length is 48" or greater. Can I combine Scag and other WMP crates in order to come up with minimum of 6 returnable crates for pickup? Yes, if you represent another manufacturer who utilizes the WMP returnable crates, you will be able to see your Scag and Brand ABC crates on the same screen. They may be combined in any way to achieve the multiple of six (6) requirement. How long will it take for bundles to be picked from the time I make the request until the truck for pick-up shows up at my Dealership? These crates will be picked up in one to two business days. If I transfer unit/crate from my dealership to another dealership what do I need to do? Go to the web-site and click on the Shipments link. Select "Transfer Inventory" from the drop down. From here just enter the information requested, including the dealer to which the unit/crate was transferred and hit submit. The Dealer you are transferring to will be notified by and asked to "accept" the transfer to their inventory. See page 9 and 10 of this document. My dealership received notification that a crate has been requested to be transferred from another dealer to my inventory, what do I need to do? Go to the web-site and click on the Shipments link. Simply go to "Accept Transfer" option and approve or dispute the transfer. See page 9 and 10 of this document. What do I do if the system shows crate serial numbers I never received or does not show serial numbers I did receive? On the webpage, check the crate serial numbers that you do not have and move them to the "Discrepancies" list and then hit submit. For crates that you have but are not on the list, please contact the WMP customer service department at (920) Page 11 of 11