WCO Technology and Innovation Forum Cairo. 2-4 November

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1 WCO Technology and Innovation Forum Cairo 2-4 November 2010

2 Content Technology Deployment Maintenance Replacement

3 Technology Deployment Where we like to do our inspections Why do we like to inspect What do we like to inspect What equipment do we use for inspections What budget do we use

4 Technology Deployment Where to inspect? Owner of the terrain Dimensions of the terrain Contract with owner: buying or leasing Contract period Access roads to and from the facility Parking places Offices, unpacking facility

5 Technology Deployment Where to inspect?

6 Technology Deployment Where to inspect?

7 Technology Deployment Where to inspect?

8 Technology Deployment Where to inspect?

9 Technology Deployment Where to inspect?

10 Technology Deployment Why to inspect? Political issue / influence Vision / mission of the national Customs Developments on the market

11 Technology Deployment What to inspect? Cargo, people Checking trucks, containers, private cars? 100% inspection / random checks Incoming cargo / outgoing cargo Based on risk analyses

12 Technology Deployment What equipment? Magic word is: RESEARCH

13 Technology Deployment What equipment? Desk research on the internet Visit or contact developed Custom organisations with expertise Visit suppliers and try find out there possible contribution to your problem(s) Visit existing x-ray facilities and check if they can meet your needs What is the intention for using the scan equipment? What is the objective? Use all the obtained information for setting up the tendering documentation

14 Maintenance Tender documentation: Program of Requirements Delivery-contract Maintenance-contract

15 Maintenance Average lifetime technology: 10 years Maintenance contract 5 year period Possible prolongation for 5 years Yearly evaluation Operational level Report disturbances to supplier Regularly evaluation with supplier Escalation to higher level for contractual problem

16 Maintenance After integral acceptance start of the maintenance contract period Topics to consider: Local service organisation with maximum reaction time Helpdesk with maximum reaction time Guarantee of delivery spare parts during contract period Spare parts on location Spare parts en maintenance form third party (e.g. accelerator) Spare parts inclusive or exclusive

17 Annex A1 No. Description Costs 1st Year 2nd Year 3rd Year 4th Year 5th Year 1. Preventive and Corrective maintenance equipment When applicable: Two times a year inspection by accelerator supplier 2. Stand-by service One maintenance engineer from supplier available 24/7 a week Reaction time a.s.a.p. but latest presence within 120 minutes at location 3. When applicable: accelerator service All-in maintenance 1 agreement 4. Telephonic helpdesk 5. Spare parts Spare part on site from supplier and/or third parties, subcontractors 2 6. When applicable: Corrective maintenance by third parties and/or subcontractors Accelerator service Allin 3 7. Total price per Year 1 All in maintenance contract: All-inclusive: no extra costs, unless damage is caused under responsibility of customs. 2 All in spare parts: spare parts from supplier, third parties and/ or subcontractors, management en extra work, no matter necessary number and type, all-inclusive in price 3 All in accelerator service: stand-by, no later than (to specify) hours, after reporting, on demand come over of specialist, after diagnosis by maintenance engineer of supplier (fixed price, no matter amount of coming over).

18 Replacement Research is an ongoing process!! Upgrading the system: New accelerators Adding new technology (material discrimination, high density recognition etc. Changing a fixed system into a drive through system Is the location and available terrain still satisfying

19 Replacement Back to where we started Where we like to do our inspections Why do we like to inspect What do we like to inspect What equipment do we use for inspections What budget do we use

20 Future wishes and considerations concerning NII inspections Co-operation between Custom organisations world wide Tendering of NII equipment with a group of countries All Custom organisations on same knowledge level All Custom organisations using same specifications and requirements Level playing field in all Seaports and Airports

21 Result Installing the best possible NII equipment, including acceptable prices for delivery and maintenance. In order to fulfil our Custom duties and obligations in secured and save transport of goods. Thank

22 Thank you for your attention Questions? QUESTIONS

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