70% 84% 10 Spot Target Audit Audit ID This Audit YTD Ranking Change. Overall and Sectional Scores. Question Score Answer

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1 10 Spot Target Audit Audit ID SPRINGFIELD - BOSTON RD 1075 BOSTON ROAD, SPRINGFIELD, MA, This Audit YTD Ranking Change (from last Audit) 70% 70.00% 5/8-14% This Audit Last Audit 70% 84% Overall and Sectional Scores Question Score Answer Date audit performed: 3/3/2017 Day audit performed: Friday Time Entered: 10:01 AM

2 Time Exited: 12:50 PM Store Manager: Elianette-TL --- Manger is Tiara 15 Minute Observation of Store Activity: Auditor arrived early and sat in the parking lot waiting for the opening employees to show up. At 9:00 AM a car parked in front of the store in the fire lane and a female entered the store by herself. She exited a few minutes later and drove off. Auditor did not know who she was so I followed her a couple of miles to a TD Bank. Auditor returned to the store location and about 20 minutes later she returned and parked. Employee exited her car and proceeded to the store as she walked to the store another female exited a car and followed her in. Auditor entered the store at 10:01. Bothe employees were behind the counter and the employee I followed to the bank was on her cell phone. She had entered the store at 9:00 AM talking on her cell fell and was still talking on her cell during the ride to the bank as well as when she re-entered the store. Four customers entered the store and none were greeted at 10:020 2 more entered the store and they too were not greeted. At 10:20 there were two more and one employee was behind the register the TL went to the stockroom. During most of the morning there was in the front and the store length is long. FACILITIES 72% (13/18) 1. Is the sales floor clean, free of detached merchandise tags and well maintained? 2. Is the cash wrap clean and organized? Product being ticketed and there was merchandise on back counter. 3. Are the supplies neatly stored and organized? 4. Is the store signage per policy and properly displayed? 5. Is the back stockroom clean and organized according to backroom standardization? over 50 cartons of product not prcessed in stockroom 6. Is the merchandise on the Received Not Sold Report properly located on the sales floor?

3 7. Are items on the Best Seller report appropriately placed to gain customer attention? 8. Are employee belongings secured in lockers (If applicable)? Handbags were on back table in stockroom 9. Is the fitting room clean and clear of merchandise, hangers, or price tags (If applicable)? 10. Is all fitting room hardware locked and working properly and are fitting rooms not used for storage (If applicable)? 11. Are all mirrors and benches properly caulked as per policy? (If applicable) 12. Are employees placing the sensor tags correctly on the merchandise, including double sensors? 13. Is merchandise sensored according to company policy? 14. Is the store following the no hold policy for employees and the same day policy for customers? Customer hold was found not tagged. 15. Is the store utilizing clear, plastic bags for trash and is it kept in one designated location? 16. Are employees wearing name tags? 17. Is the monthly Tip poster up to date?

4 18. Were all communications and today's tasks on the dashboard addressed? EMPLOYEE AWARENESS 64% (9/14) 1. Are all customers being greeted, engaged, and offered appropriate service during their visit? As of 10:20 AM there had been 8 custoemrs enter the store none were greeted and noe one covered the front. 2. Are all employees aware of the ASSIST program? was explained 3. Are employees zoning in an effective manner? 4. Are employees communicating with one another every time they leave the sales floor? 5. Is the store's current Shrink Information posted on the Tip of the Month poster in the back room? 6. Are employees aware of the store's current Shrink information? TL only 7. Is the current Hotline Poster clearly posted in the backoffice/stockroom? 8. Are employees aware of the three types of shrink? (internal, external, and paperwork errors) Was explained 9. Are employees aware of the Hotline Program? 10. Are employees aware of the proper fitting room procedure?

5 11. Are employees aware of their sales plan and zones as per the One Minute Meeting? TL-only 12. Are employees aware of what UPTs and DPTs are and how it can impact their sales goal? 13. Is management aware of proper procedure in the event of observed concealment? 14. Is management aware of proper procedure in the event of the EAS alarming? INVENTORY 64% (7/11) 1. Are merchandise markdowns done correctly and are items initialed and highlighted after completion? Items on crossed out on the markdown report but were not dated, unable to tell when they were done. 2. Are the markdowns filed as per policy? loose in a binder 3. Is the box count verified prior to signing the driver's scanner/invoice? 3a. Are all boxes checked to ensure correct store number is labeled? Commencts 4. Is damaged or tampered shipment counted/noted upon arrival? 5. Is shipment piece counted and verified as per policy?

6 5. Are the Packing Slips, Receiving, and Transfer paperwork organized and filed correctly? Could not located current paperwork 6. Are transfers piece counted and verified as per policy? Paperwork only has initials of employee-no date of when completed. 7. Are Hand-Carried Transfers being documented per policy? 0/0 N/A Could not verify no paperwork. 8. Are RTVs completed immediately and processed per policy? 0/0 N/A Could not verify no paperwork. 9. Are damages neatly hung in one area and are all items ticketed (If applicable)? There was only one current damge item 10. Are damages to charity processed by the DM every other month and disposed of? 11. Are small accessories stored at the desk area with overflow in the backroom? To the right of the register counter 12. Are onesie shoes being matched up and shelf in place to store them? SECURITY 78% (14/18) 1. Is the front door locked and are the locks working properly? (If audit is performed at opening) 2. Are the cores and safe codes changed upon MGMT turnover? 0/0 N/A Could not verify 3. Is the store being armed when the opening employees go to the bank?

7 4. Are all store keys secured on the appropriate persons? 5. Does Scarsdale list all employees who currently have alarm codes/keys? 0/0 N/A Could not verify 6. Are the Panic Bars on the fire doors working? (If applicable) 7. Are the Fire Exits clear and free of merchandise? (If Applicable) partially blocked by trash 8. Are the Fire Exits/Receiving doors locked when not in use? (If Applicable) 9. Are the store surveillance cameras working and free of debris? (If Applicable) The knob on the video switch box was broken, it was difficult to rotate 10. Is the stock room door closed during store hours? 11. Is a member of management and an additional employee opening/closing the store? TL- opened store by herself and re-entered after returning from the bank by herself. A second employee entered 10 seconds after. 12. Is the CheckPoint working properly and did the opening Manager check the CheckPoint towers prior to opening? 13. Are three (3) chains located on either side of the CheckPoint tower? (If Applicable)

8 14. Is the safe completely locked and in good working condition? 15. Are the floats secured in the safe overnight? 16. Are the POS drawers left open? 17. Is the safe sticker located on the inside door of the safe? 18. Is the back door log being used every day? 19. Are boxes being collapsed prior to disposal? At the time of audit boxes were not broken down 20.Are two associates taking out the trash with one being management? 0/0 N/A Could not verify 21. Are employees and visitors having their belongings checked by a member of MGMT whenever exiting the store at the storefront? 0/0 N/A Could not verify during audit 22. Is the sensor log being used and entries communicated to the DM's? Found in Binder with no entries ADMINISTRATION 56% (5/9) 1. Are the Associate Time Cards approved by a manager daily? 2/2 Yes

9 On Daily communications log and checked on the system daily 2. Are the Managers printing the Detailed Hours report weekly to verify their employee's time? 0/0 N/A Checked daily on system 3. Are the Daily Checklists/One minute meetings completed? reveiwed daily comminications log 4. Are the Weekly Manager Meetings held using the weekly conference call document notes? No meeting are held according to TL 5. Are the Bimonthly Store Meetings held and documented? No meeting are held according to TL 6. Is the Bulletin Board updated to Company Standards including the current schedule? 7. Is the tagging and sensoring information properly located above the receiving desk? Could not locate 8. Is the store accessing only authorized websites? 9. Is the Company Computer Policy posted on the monitor? MEDIA 86% (12/14) 1. Are all of the funds secured?

10 2. Are all cashiers aware of how to identify counterfeit currency and are they checking bills $20.00 and over? 3. Are signatures on credit card sales verified against the customer's credit card or ID? 4. Is the Media organized as per company standard? There was mixed paperwork in daily envelopes-tehre were some missing deposit tickets. 5. Do Refunds/Exchanges contain all of the required paperwork and signatures per policy? 6. Do Voids contain all of the required paperwork, signatures, and logged per policy? 7. Do No Sales contain all of the required information and signatures? 8. Are Manually Keyed Credit Card purchases imprinted with the authorization # and signature? Review Credit Card Policy no inprinter 9. Are all credit card purchases over $150 being printed on store copy receipt? Review Credit Card Policy Cashier rubs the card with the store copy receipte and pencil to get imprint whihc customers sign 9. Are credit card sales signed by customers? 10. Are Employee Purchases processed per policy with the required signatures and the proper discount? 11. Is the Employee Purchase binder organized neatly and up to date as per policy?

11 12. Are Employee Purchases logged as per policy? 13. Are Employee Purchases for the year under the limit and is the Manager aware of the limit? 14. Are transactions being recorded on the Price Override Log Sheet? 0/0 N/A Could not verify - no paperwork found DEPOSIT 50% (4/8) 1. Are the deposit slips completed per policy? 2. Are the deposits made daily? 0/2 No Could not verify via log-missing information on log 3. Are two employees, at least one a managing employee, going to the bank to make the deposit? TL went to bank by herself 4. Is the Bank Deposit Log filled out correctly? Not kept update and missing second signatures 5. Is the Loss Prevention Notification Form completed for all shortages of $25.00 or higher? 6. Is the bank deposit secured in the safe overnight? (If Applicable) 7. Do the deposits match the amounts listed on the Tray Settlements or I-09s? Additional

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