Rail Service Criteria Update

Transcription

1 Customer Service and Operations Committee Board Information Item IV-B March 8, 2012 Rail Service Criteria Update Page 61 of 87

2 Washington Metropolitan Area Transit Authority Board Action/Information Summary Action Information MEAD Number: Resolution: Yes No TITLE: Rail Service Criteria PURPOSE: Provide committee with update on rail service criteria. DESCRIPTION: Presentation discusses the benefits of Board approved rail service criteria, findings from peer reviews and successful examples of service criteria applications. Additionally it describes Metro s current usage of rail service criteria and outlines next steps for establishing Board approved rail service criteria. FUNDING IMPACT: No impact on funding. RECOMMENDATION: None Page 62 of 87

3 Washington Metropolitan Area Transit Authority Rail Service Criteria Customer Service and Operations Committee March 8, 2012 Page 63 of 87

4 Purpose Benefits of Board approved rail service criteria Share findings from peer review Describe current usage of rail service criteria: Headway Span of Service Passengers Per Car Outline next steps Page 64 of 87

5 Why Move Toward Board Approval? Protect regional treatment of rail service delivery Promote transparent, data-driven process to evaluate service Reinforce role of Board as a policy-making entity Fulfill new bylaws: Adopt and review key performance and service standards to provide policy guidance regarding the quantity and quality of service (Article II.C.4) Create consistency across WMATA transportation modes Page 65 of 87

6 Customers Value Rail Service Criteria In focus groups, customers expect: Frequent service Safe platforms (concern with crowding during rush hours and special events) Met with the RAC on 2/1/12, we heard: Predictable service is important Overcrowding should be avoided d for safety reasons Met with the JCC on 2/24/12 Page 66 of 87

7 Peer Agency Rail Service Criteria: No Consistent Approach Agency Headways/ Frequency Span of Service Passengers/ Car (PPC) Service Delivery Fare Recovery WMATA R R SEPTA (Philadelphia) R CTA (Chicago) R MBTA (Boston) MD MTA R R NY MTA R LA Metro R Muni (San Francisco) Legend: R NJ Transit R R Sound Transit (WA) = Formal adopted rail service criteria = Used in service planning, not formal = Reported, not used in service planning Page 67 of 87

8 Successful Examples of Formal Service Criteria Applications NY MTA: Added one morning rush hour trip on the J Line because passengers/car was above the threshold for a half-hour period CTA: Reallocated 8 cars from Pink Line to the Brown Line to balance passengers/car LA Metro: Due to crowding at Union Station, adding cars to east bound AM peak trains WMATA: Regional Mobility Panel (1999) developed bus service guidelines to save regional Metrobus service Page 68 of 87

9 Service Criteria in Use Today: Headway Definition: Time Between Trains Thresholds*: Interlined/Core: 3 min (peak), 6 min (mid-day) System: 6 min (peak), 12 min (mid-day), 20 min max (off-peak) How Used Plan Future Service Monitor Delivered Service Adjust Service Application Headway length dictates the amount of service On-time performance Match customer expectations and today address needs of capital program *Thresholds are used as reference for track work planning Page 69 of 87

10 Service Criteria in Use Today: Span of Service Definition: Hours During Which Service is Available Hours: Stations open at 5 a.m. - Monday through h Friday 7 a.m. - Saturday and Sunday Stations close at Midnighti - Sunday through h Thursday 3 a.m. - Friday and Saturday How Used Plan Future Service Monitor Delivered Service Adjust Service Application Coordinate last train with bus service Report revenue hours annually Track work station outages, severe weather, special events Page 70 of 87

11 Service Criteria in Use Today: Passengers per Car (PPC) Definition: Number of passengers that pass through a station where trains are most crowded (maximum load point) Total number of rail cars passing through that station for a specific period of time / = PPC Threshold: PPC in peak period How Used Plan Future Service Monitor Delivered Service Adjust Service Application Headway length, fleet size Monthly in person tracking at peak times Train length, trippers Page 71 of 87

12 Why Does Regional Rail Service Criteria Matter? Service Change Yr Justification Impact Adding weekend late night 1999, Increase span of Low ridership service to 1 am, 2 am and 2000, service Reduced time for 3am 2004 maintenance Shortening to 2-car trains for late night weekdays New Yellow Line service to Fort Totten in off-peak 2004 Reduce budget Overcrowding on Red Line downtown 4-car reinstated 2006 Reduce wait time for DC customers Increased frequency to Mid-City Green Line Red Line Grosvenor turn 2006 Reduce wait time Increased frequency to back eliminated in off-peak for MD customers Shady Grove Shift from 6-car trains to 4- car trains during off-peak 2007 Budgetary constraints Overcrowding in core 6-car trains reinstated Page 72 of 87

13 Next Steps Summer 2012: 2 Present rail service criteria recommendations to Board Fall 2012: Board adopt rail service criteria i and establish guidelines for the application of the criteria Page 73 of 87

14 Appendix Metrobus Service Guidelines for Regional Bus Routes: - Crosses member jurisdiction or state boundaries, defined as: - Penetrating at least two jurisdictions by more than one ½ mile in each, and - Operating open door over at least a portion of the line in two or more jurisdictions - OR meets at least two of the following criteria: - Arterial streets - Regional activity center - Cost effectiveness Page 74 of 87