In accordance with the Non-disclosure Agreement February 11, 2013 the Postal Service is providing both redacted and un-redacted copies of the PIR.

Transcription

1 April4, 2014 Mr. Mark Dimondstein President American Postal Workers Union, AFL-CIO 1300 L Street, NW Washington, DC Certified Mail Tracking Number: Dear Mark: As information, enclosed is a copy of First Post Implementation Review (PIR) for the Terre Haute, Indiana, Processing and Distribution Facility (P&DF), (SCF 478), into the Indianapolis IN, Processing and Distribution Center (P&DC) Area Mail Processing (AMP). In accordance with the Non-disclosure Agreement February 11, 2013 the Postal Service is providing both redacted and un-redacted copies of the PIR. If there are any questions, please contact Rickey Dean at extension Sincerely, Patrick M. Devine Manager Contract Administration (APWU) Enclosures (CA )

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3 Redacted Type of Distribution Consolidated: Orig & Dest Facility Name & Type: Terre Haute P&DF Street Address: 150 W Margaret Drive City: Terre Haute State: IN 50 Facility ZIP Code: District: Greater Indiana Area: Great Lakes Finance Number: Current 3D ZIP Code(s): 475, 478 Miles to Gaining Facility: 72 Miles EXFC office: Yes Plant Manager: Senior Plant Manager: Jeff Mitchell District Manager: Larry Diegel Facility Name & Type: Indianapolis P&DC Street Address: 125 W South St City: Indianapolis State: IN 50 Facility ZIP Code: District: Greater Indiana Area: Great Lakes Finance Number: Current 3D ZIP Code(s): EXFC office: Yes Plant Manager: Jeff Mitchell Senior Plant Manager: Jeff Mitchell District Manager: Larry Diegel Approval Date: February 20, 2012 Implementation Date: Jul PIR Type: 1st PIR Date Range of Data: Processing Days per Year: 310 Bargaining Unit Hours per Year: 1,745 EAS Hours per Year: 1,819 Date of DAR Factors/Cost of Borrowing! New Facility Start-up Costs Update June 16, 2011 Jul : Dec Date & Time this workbook was last saved: l :13 Area Vice President: Vice President, Network Operations: Area AMP Coordinator: NAI Contact: Jacqueline Krage Stako David E. Williams Stefanie Cherry Jugh Bedi I Todd Katkow PIR Data Entry Page

4 Approval Signatures 2

5 Executive Summary PIR Type: 1st PIR Last Saved: March 19, 2014 Date Range of Data: Jul Dec Losing Facility Name and Type: Street Address: City: State: Current SCF ZIP Code(s): Type of Distribution Consolidated: Gaining Facility Name and Type: Street Address: City: Savings/Costs 1st PIR vs Pre AMP 1st PIR vs Approved Function 1 Workhour Savings Non-Processing Craft Workhour Savings (less Maint!Trans) PCES/EAS Workhour Savings Transportation Savings Maintenance Savings Space Savings from Workhour Costs- Combined from Other Curr vs Prop from Other Curr vs Prop from Transportation HCR and Transportation PVS from Maintenance from Space Evaluation and Other Costs Total Annual Savings Total One-Time Costs from Space Evaluation and Other Costs Total First Year Savings Staffing Craft Position Loss PCES/EAS Position Loss from Stafffng-Craft from Stafffng-PCESIEAS Service Losing Current Qtr Gaining Current Qtr FCM Service Performance (EXFC & PFCM 0/N) 98.16% 96.77% from SeNice Performance & CSM FCM Service Performance (EXFC & PFCM 2 Day) 91.70% 93.71% from Service Performance & CSM FCM Service Performance (EXFC & PFCM 3 Day) Customer Experience Measurement Overall Satisfaction Residential at PFC level Customer Experience Measurement Overall Satisfaction Small Business at PFC level 89.17% 91.18% from Service Performance & CSM from Service Performance & CSM from Service Performance & CSM PIR Executive Summary

6 Calculation Beferences Combined Losing and Gaining Facility Data: Pre AMP Proposed 1st PIR Function 1 Workhour Costs $55,073,389 $51,736,079 $51,455, 106 Non-Processing Craft Workhour Costs (less Maintenance & Transportation) $1,935,055 $1,804,604 $2,014,646 PCES/EAS Workhour Costs $7,841,264 $7,565,683 $7,149,892 Transportation Costs $61,425,574 $60,753,008 $63,203,871 Maintenance Costs $18,608,955 $17,975,166 $18,487,806 Space Savings $0 $0 $0 Total Annual Cost $144,884,239 $139,834,540 $142,311,321 Total One-Time Costs $54,536 Total First Year Costs $144,884,239 $140,112,129 $142,365,857 Staffing Craft Position Total On-Rolls 1, PCES/EAS Position Total On-Rolls st PIR vs Proposed 1st PIR vs Pre-AMP {At;!t;!roved) AMP Approved AMP Function 1 Workhour Savings $3,618,283 $280,974 $3,337,310 ($79,591) ($210,042) $130,451 Non-Processing Craft Workhour Savings (less MaintfTrans) PCES/EAS Workhour Savings $691,373 $415,792 $275,581 Transportation Savings ($1,778,297) ($2,450,863) $672,567 Maintenance Savings $121,149 ($512,640) $633,790 Space Savings $0 $0 $0 Total Annual Savings $2,572,918 ($2,476,781) $5,049,698 Total One-Time Costs ($54,536) $223,053 ($277,589) Total First Year $2,518,382 $4,772,109 Staffing Craft Position Loss PCES/EAS Position Loss ( 1) PIR Executive Summary

7 Summary Narrative Last Saved: March 19, 2014 Losing Facility Name and Type: Terre Haute P&DF Current SCF ZIP Code(s): 475, 478 Type of Distribution Consolidated: Orig & Dest Gaining Facility Name and Type: Indianapolis P&DC Current SCF ZIP Code(s): Background; The Greater Indiana District, with assistance from the Great Lakes Area, has completed the first (six-month) Post Implementation Review (PIR) of the Terre Haute, IN Processing and Distribution Facility (P&DF) Area Mail Processing (AMP). The first PIR projects a full year savings and determines whether the Postal Service increased efficiency by consolidating originating and destinating mail processing operations from SCF 4 78 Terre Haute, IN P&DF to the Indianapolis P&DC. The data for the first PIR period is July 1, 2013 through December 31, Prior to the AMP, Terre Haute, IN P&DF processed originating and destinating volumes for service areas 4 75 and Terre Haute P&DF's originating Priority mail volume was processed at the Indianapolis P&DC on Saturdays. Terre Haute, IN P&DF completed transfer of originating and destinating letter, flat, Priority and Express mail volumes from SCF 478 to the Indianapolis P&DC, located approximately 72 miles away, in April of In June of 2013, Terre Haute, IN P&DF transferred originating and destinating letter, flat, Priority and Express mail volumes from SCF 475 to the Evansville, IN P&DF, which is approximately 109 miles away. Terre Haute, IN P&DF is a postal owned facility that currently houses a retail unit and BMEU in addition to being utilized as a transfer and distribution hub. Financial savings for the consolidation of the originating and destinating SCF 4 78 Terre Haute, IN P&DF to Indianapolis P&DC are: Financial Summary; Calculation References Combined Losing and Gaining Facility Data: Function 1 Workhour Costs Non-Processing Craft Workhour Costs (less Maintenance & Transportation) PCES/EAS Workhour Costs Transportation Costs Maintenance Costs Space Savings Total Annual Cost PreAMP $55,073,389 $1,935,055 $7,841,264 $61,425,574 $18,608,955 $0 $144,884,239 Proposed $51,736,079 $1,804,604 $7,565,683 $60,753,008 $17,975,166 1st PIR $51,455,106 $2,014,646 $7,149,892 $63,203,871 $18,487,806 Total One-Time Costs $54,536 Total First Year Costs $144,884,239 $140,112,129 $142,365,857 Total Annual Savings: Total One-Time Cost: 1 PIR vs. Pre-AMP $2,572,918 $54,536 tst PIR vs. Approved ($2,476,781) $223,053 Total First Year Savings: $2,518,382 ($2,253, 727) 1st PIR vs. Adjusted $5,897,018 $54,536 $5,842,482 The total projected first year savings of $2,518,382 is below the expected savings of $4,772,109. This loss is attributed primarily to a $3,324,100 increase in PVS and HCR transportation costs outside the scope of the PIR Summary Narrative

8 AMP. Adjusting for these non-amp related costs, the 1st PIR to Pre-AMP first year savings would be $5,842,482. Customer Service Considerations: Terre Haute P&DF service performance fell in the two and three day service category. In an effort to improve performance, the district completed internal audits on the Terre Haute P&DF mail flow, adjusted transportation dispatch times and changed the containerization of mail destined for the Terre Haute P&DF hub. As a result, services score are starting to return to pre-amp levels. Service performance at the Indianapolis P&DC remained constant throughout the AMP process. Transportation Considerations: The SCF 478 Terre Haute, IN to Indianapolis, IN package projected a transportation savings of$672,567. The first PIR shows a cost of $1,778,297 compared to pre-amp levels. PVS transportation schedules in Indianapolis P&DC increased from 79 to 141; however, none of these new schedules was a result of the consolidation of the Terre Haute volume. The PVS cost of $343,590 is not within the scope of this AMP. Terre Haute, IN saved $556,600 with the elimination of HCRs 602L9 and 624L4. Mileage reductions to HCRs 478L9 and 478MO contributed another $507,511 in savings. The net HCR savings for Terre Haute, IN P&DF was $1,214,381 compared to pre-amp levels. Indianapolis, IN P&DC's HCR costs increased by $2,649,087 compared to pre-amp levels. The majority of this cost is attributable to increases in long-hauls not within the scope of the AMP. Due to changes resulting from the national optimization initiative, HCRs 240AE, 300UE and 500AE had mileage increases that added $1,164,731 in cost. HCR 46053, an STC contract administered by Greater Indiana District, added an additional $1,815,779 due to the addition of five trips. The net cost for the SCF 478 Terre Haute, IN P&DF to Indianapolis P&DC is $1,778,297. However, adjusting for all non-amp related cost increases, the package shows a transportation savings of $1,545,804. It should be noted that Terre Haute, IN P&DF's HCRs were cited in both packages. As each AMP stands alone, the savings are correct; however, the system savings is inflated. Staffing Impacts: The approved AMP identified a net craft decrease of 58 employees and one additional EAS position with the consolidation of SCF 4 78 Terre Haute, IN P&DF volume into the Indianapolis P&DC. Complement data for the first PIR shows a reduction of 116 craft employees and 16 EAS employees. It should be noted that the Terre Haute, IN P&DF is still utilized as a transportation and distribution hub. As a result, the Terre Haute Post Office still has employees that perform hub functions. Six mailhandlers and two clerk expeditors share the duties associated with the hub activity. On average, these employees use a total of 45 workhours per week for this workload. PIR Summary Narrative

9 The Terre Haute, IN P&DF staffing matrix is the same matrix for both the originating and destinating consolidations: SCF 478 Terre Haute, IN P&DF to Indianapolis P&DC and SCF 475 Terre Haute, IN P&DF to Evansville, IN P&DF. The impact to the employees can only be counted once. The staffing impacts and management-to-craft ratios for SCF 4 78 Terre Haute, IN P&DF to Indianapolis P&DC are summarized below: 1 Craft/Management= All 1 Craft= F1 + F4 at Losing; F1 only at Gaining Maintenance Impacts; The AMP projected a net annual savings of $633,790 in maintenance costs. The first PIR shows a savings of $121,419 compared to pre-amp levels. The Indianapolis P&DC added six DBCS machines and one APBS machine to their fleet during the PIR data period that was not included in the proposed AMP maintenance costs. These additional machines were due to other concurrent initiatives, such as the transfer of South Bend P&DC's originating Priority volume to the Indianapolis Mail Processing Annex (MPA). The result was a $769,221 increase in LDC 36 and 37, Mail Processing Equipment and Building Equipment, cost than was originally proposed PIR Summary Narrative

10 Space Impacts and One Time Costs: The AMP projected a one-time cost of $277,589 for the consolidation of SCF 4 78 Terre Haute, IN P&DC into the Indianapolis P&DC. The first PIR shows a one-time cost of $54,536. All of the one-time costs were for the installation of an additional APBS machine. This cost includes the transport, installation and equipment/material cost surrounding this addition to the Indianapolis machine set. An additional $87,773 is allocated for the relocation and installation of an additional AFSM. These funds have not been used as of the first PIR but will be used prior to the final PIR. Similarly, the one-time facility cost of $139,816 for the upgrades to the low cost tray sorter transport system has not been used as of the first PIR. This project is scheduled for completion prior to the final PIR. Other Concurrent Initiatives: Prior to and during the six months of the SCF 4 78 Terre Haute, IL P&DF to Indianapolis P&DC first PIR. the losing and gaining sites engaged in other concurrent initiatives including: APBS machine (2) installation at the Indianapolis Mail Processing Annex (MPA), April 2013 South Bend P&DC Originating Priority volume transferred to Indianapolis MPA, May 2013 Fort Wayne P&DC Originating Priority volume transferred to Indianapolis MPA, May 2013 SCF 4 75 Terre Haute, IN P&DF to Evansville, IN P&DF originating/ destinating AMP, june 2013 A $3,324,100, non-amp related, increase to PVS/HCR transportation costs Conclusion: The first PIR for the consolidation of originating and destinating mail from SCF 4 78 Terre Haute, IL P&DF to Indianapolis P&DC shows reduction of85 F1/F4 FTE (full time equivalents) and 35 FTE in F38 employees. It is to be noted that the consolidation of Terre Haute into Indianapolis and Evansville, IN impacts the same pool of Terre Haute employees. The 45 clerks and 22 mailhandlers cited in this package are the same employees in the concurrent Evansville package. The first PIR projects a first year savings of$2,518,382 compared to the expected $4,772,109 savings. The full savings potential was not realized due to non-amp related increases in PVS and HCR transportation costs totaling $3,324,100. Adjusting for this cost, the annual savings for this PIR would be $5,842,482 which exceeds that proposed in the AMP. PIR Summary Narrative

11 PIR Briefing Sheet 3/19/2014 Losing site Gaining Site Terre Haute P&DF Indianapolis P&DC AMP completed on PIRType PIR Dates PIR Due st PIR 7/1/2013 2/28/ /31/2013 F1workhour costs Other workhour costs Management costs Transportation costs Maintenance costs Facility costs Total Pre-AMP $55,073,389 $1,935,055 $7,841,264 $61,425,574 $18,608,955 $0 $144,884,239 AMP Study $51,736,079 $1,804,604 $7,565,683 $60,753,008 $17,975,166 $0 $139,834,540 PIR Adjustments $51,455,106 $2,014,646 $7,149,892 $63,203,871 ($3,324, 100) $18,487,806 $0 $142,311,321 ($3,324, 100) Deviations $0 {#~~~"~ ~0 :;:" ~""~\!-~ 'cj7m;.!$'1iib't'98j,ll!j Rationale Non AMP related (HCR to One-time costs First year costs $0 $277,589 $54,536 $144,884,239 $140,112,129 $142,365,857 ($3,324, 100) ~ik.~ ~":I'Sli,E, $0 'Jff'V U!f;71!. ; Maae.!'il'i et:;. vp!% Savings/Costs ($4,772, 1 09) ($2,518,382) Losing Site Service Gaining Site Service Note: Bars are scores prior to the consolidation. Lines are scores during the PIR timeframe.

12 -Q) Q)..c en en c: It= Q) 'i: m 0::: a:

13 Service Performance and Customer Satisfaction Measurement Last Saved: March 19, 2014 Losing Facility: Terre Haute P&DF District: Greater Indiana PIRType: Implementation Date: 1st PIR 07/01/13 Gaining Facility: Indianapolis P&DC District: Greater Indiana (15) Notes: Satisfaction Measurement (CSM) became Customer Experience Measurement Data reflects most recently completed quarter available in GEM. PIR Service Performance and Customer Satisfaction Measurement

14 r ~---~----l Combined Facilities Workhour Costs- Combined Facilities Last Saved: March 19, 2014 PIR Type : ~~~:oo;;;;;;;:.,.;;;;n;:;;,iiadj, Fln;t F'IR Type of Distribution Consolidated: Orig & Dest Date Range of Data: Jul-01*2013 to Oec..J P!R Workhour Costs- Combined Facilities

15 P!R Workhour Costs~ Combined Facilities

16 P!R Workhour Costs Combined F aci!ities

17 (27)NOTES: -i#'ti~' P!R Workhour Costs- Combined Facilities

18 Losing Facility: Terre Haute P&DF Workhour Costs ~ Losing Facility Last Saved: Marcll19, 2014 PIRType~:.~.~'~"pu;-,.,.,,., "''"'~"~' Type of Distribution Consolidated: Orig & Oest Date Range of Data: ~ to Oec f- ANNUAIJZEO--! P!R Workhour Costs- Losing

19 PIR Workhour Costs- Losing

20 PIR Workhour Costs -losing

21 PIR Wori<hour Costs- Losing

22 Gaining Facility: Indianapolis P&DC Workhour Costs- Gaining Facility Last Saved: March 19,2014 PIR Type : ~:o" 5 :'o':..!,i,:_;rp"ir""c"o"l""mo">""i>'"' 7nn_._,.,,,.-=-.ccd7to-c, F"'i.s~t PIR Type of Distribution Consolidated: Orig & Dest Date Range of Data: Jui..01~2013 to Dec..J PIR Workhour Costs - Gaining

23 P!R Workhour Costs - Gaining

24 P!R Workhour Costs~ Gaining

25 PlR Workhour Costs~ Gaining

26 16 1stPIR $0 PIR Workhour Costs Gaining

27 (27)NOTES: PlR Workhour Costs Gaining

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29

30

31 * 0

32

33

34 [ - -~ - ~ - ~ Other Workhour Move Analysis I losing Facility: Terre Haute P&DF Indianapolis P&DC Date Range of Data: 12/31/13 P!R Other Workhour Costs

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36 PI R Other Workhour Costs

37 Pl R Other Workhour Costs

38 PIR Other Workhour Costs

39 [ Distribution to Other PIR Worksheet Tabs -~ Pl R Other Workhour Costs

40 PIR Other Workhour Costs

41 Staffing -Craft Last Saved: March 19, 2014 PIR Type: 1st PIR Data Extraction Date: 01/10/14 Craft Positions Finance#: Craft Positions I ~ ~ ~ (23) I (24) I! 1st PIR vs Pre AMP! 1st PIR vs Proposed! Total Craft Position Loss: L!..:_~ j :~-----J (Above numbers are carried forward to the Executive Summary) PIR Staffing -Craft

42 Staffing - PCES/EAS Last Saved: March 19, 2014 PIR Type: 1st PIR Losing Facility: Terre Haute P&DF Data Extraction Date: 1/10/2014 Finance # PCES/EAS Positions PIR Staffing - P ES/EAS

43 Gaining Facility: Indianapolis P&DC Finance #.c1c!7:::-4~0:.:!3::::8 Data Extraction Date: 1/10/2014 PCES/EAS Positions,,_.,_.,_.,..,_.,_.,_.,_.,-r,--~--~--~--~--~--~--1--'_.,..,_.,_.,..,_.~ 1 ( 38 1 ) j Total PCES/EAS 1 ( 37 ) j Position Lossj 16 j 17 j ~~--~--~--~--~--~--~--~--~~~--~--~--~--~--~--~--j--,_.,_.,_.,_.,_.,._~ (Above numbers are carried forward to the Executive Summary) PIR Staffing- PCES/EAS

44 Transportation - PVS Last Saved: March 19, 2014 Date Range of Data: PIR Type: 1~t PIR ~ Jul to -- Dec Losing Facility: Terre Haute P&DF Finance Number:...:1~7...:-8:.:6:.:9::::5 Gaining Facility: Indianapolis P&DC Finance Number: ~~~ (11) Total 1st PIR vs Pre AMP Transportation-PVS Savings: $343,590 (This number added to the Executive Summary (12) Total 1st PIR vs Proposed Transportation-PVS Savings: $343,590 (This number added to the Executive Summary) (13) Notes: :----:-:--:::-:-:-:-:------;:=-:-:::::==-::=-:-::::::;::;:;::::-:;::::::-;::;::::~~;;;-;;;:;;;-;;::;;:;=u;-:rh:;;;;;~~;;;;;;;ici;;the;~;-;;f--- While the number of PVS schedules increased from 79 to 141, none of these increases were a result of the Terre Haute 0/D AMP into Indianapolis. These changes were outside the scope of the AMP. PIR Transportation- PVS

45 Losing Facility: Terre Haute P&DF Type of Distribution Consolidated: Orig & Dest Data of HCR Data File: Transportation - HCR Last Saved: March 19, 2014 PIR Type: CT for Outbound Dock: 1st PIR PIR Transportation HCR- Losing

46 Change Analysis 1st PIR vs Pre AMP I 1st PIR vs Proposed Notes: PIR Transportation HCR- Losing

47 Gaining Facility: Indianapolis P&DC Type of Distribution Consolidated: Orig & Dest Date of HCR Data File: Transportation - HCR Last Saved: March 19, 2014 CET for Inbound Dock: CET for Cancellations: PIR Type: 1st PIR CETforOGP: CT for Outbound Dock: (1) (6) (7) (9) (10) Route# Proposed Annual Cost 11 st PIR Annual Cost 1st PIR Annual Cost/Mile PIR Transportation HCR- Gaining

48 Change Analysis Summary HCR Losing & Gaining (12) (13) I (14) 1st PIR vs Pre AMP I 1st PIR vs Proposed 1st PIR vs Proposed Losing Gaining (13) Total 1st PIR vs Pre AMP Transportation-HeR Savings: (from losing and gaining facilities) $1,434,706 (14) Total 1st PIR vs Proposed Transportation-HeR Savings: (from losing and gaining facilities) $2,107,273 HCR PVS 1st PIR vs Pre AMP $1,434,706 $343,590 1st PIR vs Proposed $2,107,273 $343,590 (15) Total 1st PIR vs Pre AMP Transportation (PVS & HeR): $1,778,297 (This number carried forward to the Executive Summary) Notes: (16) Total 1st PIR vs Proposed Transportation (PVS & HeR): (This number carried forward to the Executive Summary) $2,450,863 PIR Transportation HCR- Gaining

49 MPE Inventory Last Saved: March 19, 2014 Data Extraction Date: 01/15/13 PIR Type: 1st PIR Date Range of Data: Jul to-- Dec Losing Facility: Terre Haute P&DF Gaining Facility: Indianapolis P&DC (5) (6) 1st PIR (7) Proposed Relocation Costs (8) 1st PIR (9) (10) Notes: The APBS relocation cost includes a $ transport cost (APBS to new facility), a $95,635 workhour cost for installation and a $12,600 eqiupment cost (anhors and lift kits). The AFSM machine relocation cost of $87,773 has not been used as of the 1st PIR, but the intent is for this relo to occur before the final PIR. Carried to Space Evaluation and PIR MPE Inventory

50 Maintenance Last Saved March 19, 2014 PIR Type*: _:.1..:..st:..:.P_:.IR' Date Range of Data: Jul : Dec Losing Facility: Terre Haute P&DF Gaining Facility: Indianapolis P&DC (2) Proposed Costs I (3) 1st PIR Costs (5) I I (7) (8) (9) Variance 1st Proposed 1st PIR PIR to Pre Costs Costs AMP (10) Variance 1st PIR to Pre Proposed $ 0 $ 32,370 8,028,873 $ 8,427, ,031 $ 398,666 $ 72,010 $ 27,535 2,095,239 $ 2,465, , ,555 $ $ 328,485 $ 36, $ 6,637 2,924,146 $ 3,241, , ,156 $ 1,020, , , ,589 $ 0 $ 0 257,195 $ 75, ,495 $ 103,036 14,207,610 15,230,914 1,278,525 1,023,305 Parts and Supplies 168,178 2,985, Grand Total 271,214 Grand Total 18,216,592 1,175,292 $ 879,651 (11) 1st PIR vs Pre AMP- Maintenance Savings: (12) 1st PIR vs Proposed- Maintenance Savings: $512,640 (These numbers carried forward to the Executive Summary) (These numbers carried forward to the Executive Summary) (13) *Data in P!R columns is annualized for First P!R PIR Maintenance

51 ~. Distribution Changes Last Saved: March 19, 2014 Losing Facility: Terre Haute P&DF PIR Type: 1st PIR Type of Distribution Consolidated: Orig & Dest Date Range of Data: Jul to-- Dec (1) Place a "X" next to the DMM labeling list(s) revised as result of the approved AMP. DMM L001 DMM L011 X DMM L002 X DMM L201 Identify the date of the Postal Bulletin that contained DMM labeling list revisions. ( 2 ) March 21, 2013 DMM L003 DMM L004 DMM L601 DMM L602 Was the Service Standard Directory updated for the approved AMP? < 3 l Yes X DMM L005 DMM L603 DMM L006 DMM L007 DMM LOOS DMM L009 DMM L010 DMM L604 DMM L605 DMM L606 DMM L607 DMM L801 (4) Drop Shipments for Destination Entry Discounts FAST Appointment Summary Report NASS Total No-Show Late Arrival Oren Facility Name Month Losing I Gaining Facility Code Schd Count % Count % Count % Nov '13 Losing Facility 478 Terre Haute, IN P&DF N/A Dec '13 Losing Facility 478 Terre Haute, IN P&DF N/A Closed Count % Unschd Count Nov '13 Gaining Facility 460 Indianapolis, IN P&DC % % % % 3 Dec '13 Gaining Facility 460 Indianapolis, IN P&DC % % % - ' % 6 (5lNotes: ============== PIR Distribution Changes

52 Customer Service Issues Last Saved: March 19,2014 Losing Facility: Terre Haute P&DF 5-Digit ZIP Code: Data Extraction Date: -:0.:,.1/7:1'=5/'::1-: Collection Points Number picked up before 1 p.m. Number picked up between 1-5 p.m. Number picked up after 5 p.m. Total Number of Collection Points 2. How many collection boxes are currently designated for "local delivery"? c-o-] 3. How many "local delivery" boxes were removed as a result of AMP? c-o-] 4. Delivery Performance Report % Carriers returning after Retail Unit Inside Losing Facility (Window Service Times) 6. Business (Bulk) Mail Acceptance Hours 7. Can customers obtain a local postmark in accordance with applicable policies in the Postal Operations Manual? Yes 8. Notes: Gaining Facility: Indianapolis P&DC 9. What postmark is printed on collection mail? [ l PIR Customer Service Issues

53 Losing Facility: Terre Haute P&DF Space Evaluation and Other Costs Last Saved: March 19, 2014 Date: 1. Affected Facility 2. One-Time Costs 3. Savings Information Enter any one-time costs: _..:,S1.:.:3;;;;9:,:.8.:.:1,:;:6 $0 ($'139,816) (These numbers shown below under One-Time Costs section.) Space Savings($):...;s;,;;o $0 $0 (These numbers carried forward to the Executive Summary) 4. Did you utilize the acquired space as planned? Explain. 5. Notes: The one-time facility cost of $139,816 has not yet been utilized. Prior to the final PIR, the site will use these funds for LCTS enhancements. Employee Relocation Costs Mail Processing Equipment Relocation Costs (from MPE Inventory) Facility Costs (from above) Total One-Time Costs $137,773 ($83,237) $139,816 ($139,816) $277,589 $54,536 ($223,053) P!R costs carrled f01ward to Executive Summary) Losing Facility: Terre Haute P&DF Pre-AMP: FY 2012 Gaining Facility: Indianapolis P&DC Range of Report PIR: FY 2013 (6) (9) Product PIR Space Evaluation and Other Costs

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