Table of Contents. Introduction Start Up Checklist Value Matrix Communications & Approval Process Safety and Security

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1 Guest Interface: Construction Site Standards March 3, 2015

2 Table of Contents Introduction Start Up Checklist Value Matrix Communications & Approval Process Safety and Security Design Standards Phasing documentation Best Practices Wayfinding Signage Amenities Construction Area Delineation Light / Celling Messaging / Project Signage Furniture Construction Standards 2 Guest Interface Standards San Francisco International Airport

3 Introduction 3 Guest Interface Standards San Francisco International Airport

4 Introduction Objective To establish guidelines for construction projects at SFO, with an emphasis on the guest interface/passenger experience in alignment with the REACH program. Goals: Safe & Secure Simple Flow Clear Wayfinding R.E.A.C.H. Focused Audience: Designers/ Architects Project Managers Stakeholders Contractors & Construction Managers Clear Project Messaging Meets Operational Needs 4 Guest Interface Standards San Francisco International Airport

5 Start Up Checklist Phasing Documents Transitional Short Term x Long Term x DESIGN STANDARDS Wayfinding Signage Amenities Construction Area Delineation Lighting / Ceiling Messaging/ Project Signage x x x x x x x x x x x x x x Furniture x x 5 Guest Interface Standards San Francisco International Airport

6 Value Matrix Levels of Permanence for Standards Note: The duration for each characteristic is a rough estimate. Project Manager to decide which characteristic to use based on project scope, location, etc. 6 Guest Interface Standards San Francisco International Airport

7 Communications & Approvals Process 7 Guest Interface Standards San Francisco International Airport

8 Communications & Approvals Process Review Process SFO PROJECT MANAGER OPERATIONS MARKETING WAYFINDING ADVERTISING OTHER STAKEHOLDERS BICE Responsibilities: Responsibilities: Responsibilities: Responsibilities: Review Access Project construction Getting people where Relocate advertising (if (Public & Private) messaging they need to go with in project site) Security concerns Clearances Passenger Visibility AIRLINES TENANTS Note: If team has aesthetic concerns, consider requesting a review by the DRC. Important to engage with reviewers early as coordination takes often 3 4 weeks. 8 Guest Interface Standards San Francisco International Airport

9 Safety & Security Mandatory All phases: Maintain approved access control and security of areas Adhere to all Aviation Security and TSA requirements, preventing introduction of prohibitive items into sterile areas Maintain emergency exit requirements Survey work areas to prevent blocking life/safety equipment and/or relocate equipment as necessary Maintain proper fire suppression capabilities Transitional Phase: Minimize disruptions to tenants and customers Maintain clear pathways and exits Maintain access to vendors/equipment/amenities Maintain proper power/data feeds Short Term and Long Term: Maintain or relocate proper power/data feeds Relocate tenants/equipment to maintain pathways/amenities 9 Guest Interface Standards San Francisco International Airport

10 Design Standards 10 Guest Interface Standards San Francisco International Airport

11 Best Practices Sound Attenuation If construction work is disrupting to passengers or employees, the work will be shut down temporarily or moved to night work. Dust Control Close off top of walls to control dust (can also act as sound attenuation). Use walk off mats at doors leading to public space. Top of Wall Netting Can use black netting at top of wall for security Awareness of activity surrounding construction area Public information sharing Entry/exit protocol 11 Guest Interface Standards San Francisco International Airport

12 Wayfinding Signage Integral to passenger comfort and satisfaction, especially in time sensitive, changing, or new environments. Wayfinding signage should not compete with other graphic and visual elements, including advertisements, artwork, and amenities SFO s wayfinding standards were established during the design of Terminal 2 and this will be used as a starting point. All wayfinding signage is to be reviewed by the wayfinding coordinator. Needs to be located at key journey and decision points Tunnels and detours may require additional reassuring signage Consistency is a critical part of the success of the wayfinding program. Detour signage **It is important to coordinate wayfinding signage with project messaging, graphics and advertising as these items are intertwined and review and approval will be coordinated. 12 Guest Interface Standards San Francisco International Airport

13 Amenities Access to amenities is a key part of the guest experience. Consideration of access to nearest amenities, e.g. restrooms, hydration stations, courtesy phones, is important to a successful construction area. This evaluation should be conducted as part of the phasing plan and subsequent design of the construction area. FIDS Restrooms Hydration Stations Power Outlets Safety & Operations: Fire Sprinklers & Extinguishers, AEDs, Exit Routes & Signs, Earthquake Lockers, Courtesy Phones, Cameras and Speakers Concessions & Services Art When art is within the construction area, coordinate relocation with SFO Museum. Advertising 13 Guest Interface Standards San Francisco International Airport

14 Lighting/Ceiling Short Term/ Long term When the construction area impacts lighting, whether ceiling lighting or natural light, the design must ensure adequate light levels are maintained. Minimum drop in ceiling and lighting. 14 Guest Interface Standards San Francisco International Airport

15 Construction Area Delineation Transitional Protecting the travelling public from construction activity is paramount. The delineation and securing of the construction area with walls and partitions and doors, which are aesthetically pleasing, clean, and composed is the standard. Rolling canvas barricade Plastic Sheeting 15 Guest Interface Standards San Francisco International Airport

16 Construction Area Delineation Short Term / Long term Protecting the travelling public from construction activity is paramount. The delineation and securing of the construction area with walls and partitions and doors, which are aesthetically pleasing, clean, and composed is the standard. Walls and Partitions: Gypsum board, mud & tape joints, painted If greater than 8 high: Gypsum board, mud & tape joints, painted 8 high or less: Plywood C/D grade, not treated, painted (*if durability needed, can use plywood skirting on the construction side of the wall) Provide corner guards as necessary to protect walls Rubber base /Doors: Framed Airport core locks Public facing sign only contains safety message Note: If needed for durability due to high traffic areas or tight spaces, install Plywood C/D grade, not treated, painted, 4 high on exterior of Gypsum wall. 16 Guest Interface Standards San Francisco International Airport

17 Messaging/Project Signage Transitional Project Messaging signage is important to convey the area is under construction, inform of key points, ease sense of inconvenience and stress. For Transitional project areas, minimal Project Messaging signage is needed. Include the Ascent logo 17 Guest Interface Standards San Francisco International Airport

18 Messaging/Project Signage Short /Long Term Project Messaging signage is important to convey the area is under construction, inform of key points, ease sense of inconvenience and stress. What to expect due to construction. Keep message general. Project renderings work well. (Project renderings require sufficient resolution per the size of rendering. Coordinate early.) Potential to use windows/portals into construction site to display what's happening. Can place renderings behind portals if construction site visibility not desirable. **Consider the duration messages are up and changing messages at 6mo to 1 year in high foot traffic areas, if warranted. This can help create interest for particularly the regular traveler and make the message more relevant. Graphics Graphics can be used to break up long or high temporary barricades or create visual interest. Note: If phasing requires walls/panels to be moved or reconfigured during construction, graphics should be made modular and moveable so can be reused and maintain graphic intent. 18 Guest Interface Standards San Francisco International Airport

19 Furniture Several types of furniture may be impacted or needed within a construction area. Consider access to seating, tables and workstations. SHORT TERM LONG TERM 19 Guest Interface Standards San Francisco International Airport

20 Phasing Documentation Submittals Submittals Minimum Documents Overall site plan: wall locations and access points Wall elevations: Include graphics Signage plan 20 Guest Interface Standards San Francisco International Airport

21 Phasing Documentation Submittals Plans 21 Guest Interface Standards San Francisco International Airport

22 Guest Interface Committee Chris Birch James Brassil Megan Callan Eva Cheong Marcee Cretarolo John Kim Amir Koleni Bill Loeffler Cheryl Nashir Bill Sorfleet Vicki Sundstrom Blake Summers Judi Mosqueda Sponsor Kris Opbroek Co Lead Rick Thall Co Lead 22 Guest Interface Standards San Francisco International Airport

23 Ideas Exposed ceiling. Case by case evaluation. (Less expensive, less time to build, can create interest) Construction Area Delineation. Conside r new types of delineation. Using innovative technology for interest, messaging, information 23 Guest Interface Standards San Francisco International Airport

24 Phasing Documentation Submittals Plans + Schedule 24 Guest Interface Standards San Francisco International Airport