MTAC December November,

Transcription

1 MTAC December

2 Informed Visibility Update NOVEMBER 30 Migration from IMb Tracing to IV our single source for next day data December 31 IMb Tracing retired THANK YOU to those who have migrated! December 11 customer schedules removed from IMb tracing Over 400 new mailers joined IV since July 1 December 1 IV becomes the single source for Mail Visibility, Reporting & Tracking November 30 Last day to migrate from legacy to IV unless mitigating circumstances provided to USPS November 27 Announced path forward for customers with mitigating circumstances 2

3 Informed Visibility Roadmap November 2017 more user-friendly and provide sortation and export of tabs within the different areas of the application Sub Group of Informed Visibility users established to help define the path forward new enhancements follow a cadence of review, demo and documentation provided prior to the release established a proposed cadence of application updates with the UG 4 Sub Group in October and presented to the industry on 10/27 and 11/01 Informed Visibility releases for any enhancements

4 Informed Visibility Roadmap Proposed Cadence of Application Scope Review will be provided 4 weeks prior and will include: Web changes review wireframes Data changes review new fields that will be available Demo and Documentation Preview will provided 1-2 weeks prior and include: Updates to User Guide Updates to Data Feed Specifications: Data Dictionary Sample Files / xml Messages, any new Op Codes 4

5 IMb Planning Tool 5

6 IMb Planning Tool Progress Update Issue Required ColdFusion license upgrade to resolve production issue Resolution Testing and production deployment targeted for December 5,

7 Manual Bullpen Scanning Mail & Package Visibility 7

8 Manual Bullpen Scanning Efforts Newspaper Visibility Scanning Proof-Of-Concept Tests Richmond VA P&DC North Metro GA P&DC Caller Service Visibility Scanning Proof-Of-Concept Tests Includes Tray to Placard nesting in manual bullpen Philadelphia P&DC Atlanta P&DC 8

9 Process Flow of Visibility in Newspaper Manual Operations Expected Flow of Newspapers Originating in North Metro Actual Flow of Newspapers Originating in North Metro 9

10 Process/Solution Development Develop and test a solution that utilizes the SV device to scan trays/tubs/sacks, and bundles sorted in Manual Bullpens Manual NEWS Belt Operations Caller Service Tray walk-off operation Leveraging edoc data to facilitate nesting of business mail Accuracy of edoc data is foundational to providing visibility Readability and accuracy of Placard and Handling Unit barcodes Using barcoded In-House Placards to facilitate visibility of flow within a plant Capturing Cycle Times and Exceptions (Container-At-Risk) Potential for Chain-Of-Custody scans 10

11 Challenges / Observations Number of Non-Full-Service Mailers/Mailings Limited or no edocs Non-Optimal Labeling and Barcoding edoc Compliance Mixed Labels presented physically in a different week than represented in edoc No Containerization / Placarding by smaller Full Service mailers Barcode readability issues Operation Standardization in NEWS flow Variance of flow and equipment used impact nesting concepts Local Agreements pose challenges relative to standardization Arrival Times Turn-Around Flows Orphaned Handling Units Not Associated/Nested to placard at entry Separations for Caller Service Customers Top 25 volume customers resulting in nearly 50 separations/containers 11

12 Results Bundle to Container Nesting Demonstrated Tray to Container Nesting Demonstrated Utilized Barcoded In-House Placards to enable intra-facility visibility Cycle Times and Nesting Captured Demonstrated Chain of Custody Scan events Available for Pickup event as trays are scanned during sortation Tendered to Agent scan event as trays are handed off to courier 12

13 Next Steps Provide feedback to optimize the process and visibility Decision Point on Scanner and Process solutions Quantitative / Qualitative analysis Develop and pilot solution(s) that is more general and can be replicated nationally Proof-Of-Concept Tests leveraged site-specific ad-hoc tables, etc. Endorsement from Operations Minimize active scanning requirement Continue to evaluate alternate technologies Wearables, passive scanning solutions, ring scanners Opportunity to extend visibility from manual operations/dispatch units to Delivery Units to enable end-to-end metrics 13

14 Manual Bullpen Visibility Operation 110 Initial Breakdown Currently vetting process and reporting with Operations Operation 126 Dispatch Operation Numbers: Current Proposal This is a Mail Consolidation operation in preparation for dispatch. It is not intended for mail that flows directly from machine to dock door. Vetting process with Operations is COMPLETE Nesting and Visibility Proof-Of-Concept testing underway in two plants (Two scanner solutions) Scanning Container Placards or Tray/Sack Labels > Nesting Dependencies: Full Service Mailings edoc Accuracy and Barcode Readability Challenges relative to Turnaround Mail Mailer is dropping Handling Units from edoc at Delivery Units as well as origin plant 14

15 Bundle Visibility Program Status Status: Continue to expand and enhance: Bundle Visibility Enabled nesting on new equipment (SPSS / HTPS) Enabling nesting to and distribution from sacks Additional diagnostics for field personnel Utilizing IV tools to readily identify and resolve issues Performance and Reliability Diagnostic Training for Subject Matter Experts Continued field training (with certification) and created training videos Updating of Service Talks and Visual Aids Driving scanning behavior relative to direct containers either DDU or plant dropped Continued focus on accurate placarding with exception reports to identify impact offices Weekly Averages Averaging weekly (07/01/ /30/2017): 91.1% and 5.3 million bundles nested per week (Plants) 84.3% and 3.8 million bundles distributed (DUs) *(Filtered for Surface Visibility Plants Service Area) 15

16 Mail Inventory & Predictive Workloads 16

17 Mail Inventory & Predictive Workloads Current State Deployed six visualizations in Fiscal Year (FY) 2017 Mail Condition Visualization (MCV) Performance to Plan (P2P) Intelligent Plan Generator (IPG) Incoming Inventory WorkloDelivery ad Breakdown Unit Breakdown (DUB) Deployed Mail Visualization Applications: Mail History Enhanced Barcode Diagnostics Continued to enhance visualizations to improve visibility Future State Mail Inventory & Predictive Workloads Scheduled to enhance current visualizations and deploy new applications in FY

18 Redirect and Intercept 18

19 Package Redirect Issue Package Redirect Issue: Negative impact on the customer tracking experience due to the visibility gap between Shipping Partners and the Postal Service when a redirect occurs. Currently, there are no events or messaging from Shipping Partners to the Postal Service when a redirected package is retained for delivery within the Shipping Partner s network. Proposed process: To improve customer experience when a redirect occurs, Shipping Partners will submit a Shipping Label Created (GX) event, with Action Code V2, to identify package redirect. GX events with V2 action code will allow the Postal Service to inform customers when a package will be delivered by a shipping partner. The Postal Service was notified on November 27,2017 that the package with this tracking number will be delivered by a different delivery partner. There will be no additional USPS tracking updates. Please check with the delivery partner or sender if you need more information.. Pre-Shipment Pre-Shipment Notified that Delivery Partner will handle delivery; check with partner or sender USPS Shipping Partner 19

20 USPS Package Intercept-Overview USPS Package Intercept USPS Package Intercept service, allows both online and commercial customers to redirect a domestic item back to the sender's address, to a Post Office location as a Hold For Pickup, or to a different domestic address (APO, DPO and FPO addresses are excluded). This service is available for packages, letters, and flats with a USPS tracking or extra services barcode and all mail classes except Standard Mail or Periodicals. The Service is for shipments that have not been delivered or released for delivery. There is no guarantee for the service. 20

21 USPS Package Intercept-Commercial Eligibility: Business Customer Gateway (BCG) In order to use the USPS Package Intercept (Commercial), a customer must first meet the following requirements: 21

22 USPS Package Intercept-Commercial Eligibility: Business Customer Gateway (BCG) Establish a Centralized Automated Payment System (CAPS) Account Customer Registration IDs (CRIDs) Obtain access to the Mailer ID (MID) 22

23 USPS Package Intercept Request Submit Request Before 2:00 AM Central time Upon successful login to the USPS Package Intercept application, customers will have the ability to a place multiple requests by uploading a single file through a bulk request process, or by placing individual requests through the USPS Package Intercept application website. Keys to maximize successful intercept: Submit intercept requests continuously throughout the day Ensure all requests are submitted before 2:00 AM Central Time for same day service 23

24 Package Address Quality Analysis 24

25 Address Quality Volume Analysis October Address Quality Trends: Comparison of Package Volume to AQ Compliance Percentage Above 89% Below 89% 25

26 Undeliverable As Addressed (UAA) Analysis Enterprise Analytics December 6 th,

27 Current UAA Reporting PostalPro TM DMS (UAA) 27 27

28 Advanced Analytics Focus for Traditional Analytics Focus for Advanced Analytics 28

29 Predictive Analytics Complement Existing Methods (Explicit Programming) Reporting and Statistics Routine delivery challenges Locations with high failures Inconsistent scan behavior (Machine Learning & Artificial Intelligence) Intermittent delivery challenges Organized & migratory patterns Multipoint failures Undiscovered & emerging issues Root Cause 29 29

30 Advanced Analytics Approach 30

31 UAA Impacts address attributes mail processing day of week PARS AMS IV Sampling location addressee MDD breadcrumbs Manifests time of day inquiry Mailing Industry Data experience consistenc y trends PTR scans UAA UNDELIVERABLE AS ADDRESSED CASS/DPV results PASS Responses NCOA Delivery Sequence local knowledge ACS address volatility (vacancy, seasonal) address quality 31 31

32 Guiding Principles of the UAA Model Address-specific (Personalized Machine Learning) Expected vs Actual Time and Location of Scan Frequency of Route/carrier/day of week Consistency of UAA responses Address Attributes/Volatility Detects Deviations from the Norm Adaptive (Continuous Learning) Adjusts Naturally for Seasonality Detects Sudden Changes of Behavior, determines if appropriate, and adjusts for it over time 32 32

33 Techniques Used for UAA Analysis Expected Delivery Time Code Frequency Expected Daily Profile Scanning Cadence Geospatial Analysis Hierarchical Clustering (ML) Feature Transformation (S) Single Value Decomposition (ML) Feature Cross Normalization (ML) Haversine Calculations (S) Support Vector Machines (ML) Statistical Learning (S) Tensor Analysis (DL) Artificial Neural Networks (DL) Mixed Effects Models (ML) S = Statistical & Mathematical Techniques ML = Machine Learning Techniques DL = Deep Learning Techniques 33 33

34 Exploration Expected Time and UAA Scan Code Frequency High Frequency of Unusual Scans Low Frequency of Unusual Scans 34 34

35 Classification Code Frequency and Scan Cadence 35 35

36 Exploration Location and Time of Scan Package s delivered early Packag es delivere d late 36 36

37 GeoSpatial Analysis (inconsistencies) 6633 Midnight Pass Rd 6595 Midnight Pass Rd 6633 Midnight Pass Rd 37

38 GeoSpatial Analysis (EDM Solution) Before After 38 38

39 GeoSpatial Analysis (Results) 39 39

40 GeoSpatial Analysis (Geofencing Facilities) 40

41 Why Machine Learning is Necessary 41 41

42 Final Output Interactive Visualization Consistent Responses Mail and packages Who/When/Where Data Quality USPS source data Manifests CASS results Move Update Technology Impacts Sortation Scanning Response Summary National, Area, District, Office, Route Trends Cost Impact Top Opportunities Pareto 42

43 Final Output UAA Dashboard 43

44 1 2 44

45 ETA - Real-Time Traffic & Incidents Provides real-time visual of traffic conditions such as construction, incidents, accidents, etc. 45

46 ETA-Trailer Location Analytics 46

47 ETA Flight Logistics and Performance System (FLAPS) Provides near-real-time location and expected arrivals for commercial and private airplanes that carry USPS mail. FAA Ingestion Process Integration of FAA flight data that will provide flight status information on commercial and private carriers. 47

48 USPS National Map Provides analysis/modeling to aid in strategic decision making for postal operations 48

49 USPS National Map Precipitation Estimates 49

50 USPS National Map Potential Storm Surge 50

51 USPS National Map USPS Facility Status 51

52 USPS National Map ZIP Code Status 52

53 USPS National Map Remote Sensing 53

54 USPS National Map DOE Power Outages 54

55 Puerto Rico USPS Restoration of Services Delivery Restoration Post Office Connectivity Restoration 55

56 Routing Coordinate Improvements 3,000,000 2,500,000 2,000,000 1,500,000 1,000, ,000 0 Improvement in Routing Coordinate Assignments 2.6 M 1.7 % 390 K.2% 2.00% 1.96% 42 K 1.50% 1.00% 0.50% 0.00% 1.96 % 1.42% 0.68% Reduction in Number of Unrouteable Packages 1.3 K 0.05 % 0.32% 0.16% 0.11%0.05%0.06% 0.04%0.05%0.06%0.04%0.05%0.04%0.05% Facility Boundary Digitization 56

57 Custom Streets Establish new streets using MDD breadcrumbs to update the national road network. Enable dynamic routing to new streets and improve carrier efficiency and safety 57

58 Safety Exception Reporting U-Turns Left Turn Aggressive Accelerations Aggressive Deceleration Backing Street View of U-turn 58 58

59 Defining Urban/Rural Areas R012 R012 Urban R004 R004 59