MANAGE SOCIAL SERVICES Conduct a Te Tiriti o Waitangi audit of a social service provider

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1 1 of 8 level: 7 credit: 6 planned review date: June 2006 sub-field: purpose: entry information: accreditation option: moderation option: Social Services People credited with this unit standard are able to: establish the plan for a Te Tiriti o Waitangi audit of a social service provider; conduct the Te Tiriti o Waitangi audit of a social service provider; analyse the audit information; report on the Te Tiriti o Waitangi audit; and reflect on the Te Tiriti o Waitangi audit. Open. Evaluation of documentation and visit by NZQA, industry and teaching professional in the same field from another provider. A centrally established and directed national moderation system has been set up by Community Support Services ITO Limited (Careerforce). special notes: 1 People awarded credit in this unit standard are able to implement Te Tiriti o Waitangi in the social services according to the authority and resources available to them, and are able to demonstrate application of this competence to the context of assessment for this unit standard (for further clarification, please refer to Unit 7928, Implement Te Tiriti o Waitangi in the social services).

2 2 of 8 2 Resource Durie, Prof. M. H The CHI Model - A Culturally Appropriate Auditing Model - Guidelines for Public Health Services. Wellington: Public Health Commission - Rangapu Hauora Tumatanui. 3 Glossary Audit is a systematic and independent examination to determine whether matters such as policies, organisational structures, procedures, services, staffing, and resources comply with the organisation's kaupapa or mission, goals and objectives, and planned activities, and whether these matters are implemented effectively and are suitable to achieve objectives. In the context of this unit standard, the focus is on audit against the articles of the Te Tiriti o Waitangi. Characteristics and needs may be physical, spiritual, or mental. Characteristics and needs include: age and stage of development, culture, disability, gender, health status, language, sexual orientation, and needs for physical comfort, safety, and privacy. Critical reference group refers to the group of people whom the is intended to benefit. The critical reference group comprises the people to whom the auditor and service provider must refer to accurately identify the group's needs, evaluative opinion, and solutions. The critical reference group may therefore include people who are referred to as clients or participants in other unit standards in the Sub Field: Social Services. Acknowledgements - Wadsworth, Yoland Everyday audit on the run. Melbourne: Action Research Issues Association (Incorporated).

3 3 of 8 In the context of this unit standard the critical reference group comprises key people from the hapū or iwi whose perspective informs the audit. Key people include but are not limited to the people who are given the authority or mana to speak on behalf of the hapū or iwi by virtue of their position, expertise, or knowledge. Organisation refers to a. Stakeholders may include but are not limited to Te Tiriti o Waitangi partners, funders, paid and unpaid staff, the governing body of the organisation, contractors to the organisation, and key people in the community. 4 This unit standard may be assessed on the basis of evidence of demonstrated performance in the workplace or in simulated work situations designed to draw upon similar performance to that required in work. Evidence is required that the audit process is based upon the articles of the Te Tiriti o Waitangi. Evidence is required of competence in one audit of one social service provider. 5 People awarded credit in this unit standard show that their actions are guided and supported by valid theory for social service practice. Evidence is required of social service theory that is derived from authoritative sources, which may include but are not limited to: body of knowledge related to social service work; cultural theory; practice research.

4 4 of 8 Elements and Performance Criteria element 1 Establish the plan for a Te Tiriti o Waitangi audit of a. 1.1 The terms of reference for the audit are defined according to negotiation with the service provider. 1.2 The terms of reference for the audit are prepared to relevant criteria. terms of reference - the terms are clearly stated, unambiguous, and concise; the terms include goals and objectives for the audit, identification of people to be involved in the audit, matters to be audited, where it is to be audited, when it is to be audited, by whom it is to be audited, the rationale for undertaking the audit, Te Tiriti o Waitangi obligations and considerations, audit criteria; audit criteria include but are not limited to - kāwanatanga, tino rangatiratanga, and ōritetanga; matters to be audited may include but are not limited to - the organisation's legislative base or other founding documents; the organisation's kaupapa, mission, goals, and/or objectives; organisational structures; decision making processes and procedures; practice effectiveness; policies; programmes; projects; resources; staffing. Evidence is required of two matters to be audited. 1.3 The rationale for the audit is stated in terms of factors to be included in the audit plan. factors to be included in the audit plan - the need for and purpose of the audit, the views and interests of the critical reference group and other stakeholders, the characteristics and needs of people involved in the audit.

5 5 of The audit plan defines all factors relevant to the audit according to consultation with the critical reference group and other stakeholders. all factors relevant to the audit - audit method; the work plan for implementation of the audit; the human, financial, and physical resources required to implement the audit; the nature and scope of the information to be gathered and analysed; predicted application and limitations of the audit; identification of sources of information. 1.5 The method for the audit is selected according to relevant criteria. relevant criteria - Te Tiriti o Waitangi obligations and considerations, the characteristics and needs of the critical reference group and other stakeholders, the role of the critical reference group in the audit, the nature of the social service provider, matters to be audited, the available resources, time span. 1.6 The audit plan defines all aspects of the method. all aspects - the purpose and role of the auditor(s); kawa, protocols and methods for information gathering; recording of information; analysis of information; presentation of report on audit findings. 1.7 The audit method addresses requirements for validity and reliability. 1.8 Identification of and communications with proposed informants for the audit are in accordance with service provider guidelines.

6 6 of 8 element 2 Conduct the Te Tiriti o Waitangi audit of a. 2.1 Materials are prepared to conduct the audit according to the design of the audit method in the plan. 2.2 Sources of information in the audit plan are accessed according to the terms of the plan. 2.3 Information is gathered, organised, recorded, and stored according to the audit methodology defined in the plan and service provider guidelines. element 3 Analyse the audit information. 3.1 Audit information is analysed in consultation with the critical reference group according to audit criteria in the plan. 3.2 Analysis focuses on determining the degree to which the social service organisation is effective and responsive to Māori needs and interests in the matters that are the subject of the audit. 3.3 Audit information is analysed in accordance with the methods identified in the audit plan. 3.4 Conclusions drawn from the analysis are valid and relevant to the goals and objectives and rationale for the audit.

7 7 of 8 element 4 Report on the Te Tiriti o Waitangi audit. 4.1 The audit report is a full and accurate report of all matters relevant to the audit plan. all matters relevant to the audit plan - audit planning, the purpose and role of the auditor(s), implementation of the audit plan, audit method, information gathered, analysis of information, conclusions, recommendations. 4.2 The audit report is presented in written form or presented orally according to the terms of the plan and service provider guidelines. 4.3 Audit reports are provided to the critical reference group and other stakeholders according to the audit plan and any requirements of funders of the audit. 4.4 Any amendments to the audit report are completed in accordance with any provisions in the plan to negotiate the content of the final report with the critical reference group. element 5 Reflect on the Te Tiriti o Waitangi audit. 5.1 Reflection addresses all aspects of the audit process. all aspects of the audit process - terms of reference for the audit, audit planning, the purpose and role of the auditor(s), implementation of the audit plan, analysis of information, reporting of the audit. 5.2 Reflection on all aspects of the audit process addresses the validity of the audit process in the context of the audited organisation. 5.3 Reflection on all aspects of the audit identifies the appropriateness of the audit plan and criteria to the characteristics and needs of the critical reference group.

8 8 of Reflection incorporates consideration of feedback from the critical reference group where this has been negotiated with the group. 5.5 Any amendments to audit processes are formulated in accordance with the outcome of the reflection, agreement with the critical reference group where this has been negotiated with the group, and service provider guidelines. Comments to: Careerforce PO Box 2637 Wellington 6140 Please Note: Providers must be accredited by the Qualifications Authority before they can offer programmes of education and training assessed against unit standards. Accredited providers assessing against unit standards must engage with the moderation system that applies to those unit standards. [Please refer to relevant Plan ref: 0222]