Prices correct as of 1 October All prices quoted exclude VAT.

Transcription

1 BT One Voice access. ISDN30 services and pricing options. Prices correct as of 1 October All prices quoted exclude VAT. Pricing options. Connection charges**. Cost per channel: one-year contract. Cost per channel: three-to-five-year contract. Cost per channel: three-to-five-year contract and BT Commitment. First 15 channels each. 155* 99* 0* Each subsequent channel. DDI connection charges Planning fee charged at 105 per number range. Connection charges of per block of ten numbers for Non-Quota System. Connection charge of 1.05 per individual DDI number for Quota System. Minimum charge of per block of ten DDI numbers. *Eight channels entry level. **ISDN30 connection charges for customer premises where suitable BT 2Mb digital line plant exists. Examples excluding DDI. A connection of 20 channels on a one-year contract costs 2,525. A connection of 20 channels on a three-to-fiveyear contract costs 1,585. Note: You can reconnect to BT for free when there s an existing line and suitable equipment.

2 Rental charges per quarter. Product. Cost per channel for DDI Quota. Cost per channel for Non-Quota. One-year Three-year Five-year One-year Three-year Five-year 30e and DASS Maintenance options. Prompt Care. Prompt Care is provided within the tariff. Fault reporting. You can report faults Monday to Sunday, 24/7, including on bank and public holidays. We will respond within four working hours of receiving a fault notification and starting remote diagnostics. Our response will include a confirmation that we ve accepted the fault and a fault reference number. We will keep you updated on our progress on clearing the fault. Where applicable, you can request the option to divert your line to an alternative number. Engineering visits. Our engineers will carry out visits between the working hours of 08:00 and 18:00 hours, Monday to Saturday (excluding bank and public holidays). If staff are available we may, at your request, continue to work on the fault outside working hours without a break. We will raise additional charges for these extra working hours: visit then Main Contents/Section 15/Timescale Charges. Fault repair. We will fix faults by the end of the next working day (up to 23:59 hours). If we fail to meet the repair timescales, you may be entitled to claim under our Customer Service Compensation scheme. Total Care. This costs just an extra 8.40 per quarter, per line. Fault reporting. You can report faults Monday to Sunday, 24/7, including bank and public holidays. We will respond within four working hours of receiving a fault notification and starting remote diagnostics. Our response will include a confirmation that we ve accepted the fault and a fault reference number. We will keep you updated on our progress on clearing the fault. Where applicable, you can request the option to divert your line to an alternative number. Engineering visits. Our engineers will carry out visits, where required, as follows: Monday to Sunday between 08:00 to 18:00 hours (including bank and public holidays) out-of-hours appointments between 07:00 to 08:00 hours and 18:00 to 21:00 hours may be available at your request and subject to availability. If you choose an appointment outside the 24-hour repair time then our Customer Service Compensation Scheme will not apply. If staff are available we may, at your request, continue to work on the fault outside working hours without a break. We will raise additional charges for these extra working hours: visit then Main Contents/Section 15/Timescale Charges. We will fix a fault within 24 hours of you reporting it (unless you choose an appointment time beyond the initial 24 hour period). If we fail to meet the repair timescales, you may be entitled to claim under our Customer Service Compensation scheme.

3 Critical Care. Costs just per quarter, per line. Fault reporting. You can report faults Monday to Sunday, 24/7, including on bank and public holidays. As soon as we receive a fault notification we will start remote diagnostics. Our response will include a confirmation that we ve accepted the fault and a fault reference number. We will keep you updated on our progress on clearing the fault. Where applicable, you can request the option to divert your line to an alternative number. Engineering visits. Our engineers will carry out visits, where required, 24/7, including bank and public holidays. Fault repair. We will fix a fault within six hours of you reporting it. If we fail to meet the repair timescales, you may be entitled to claim under our Customer Service Compensation scheme. Term contract discounts. We can discount rental costs (as shown in the table on page one) when you sign a three- or five-year term contract. You can also achieve additional discounts in the form of rental credits by taking out a BT Accumulate contract. DDI Quota System. DDI Quota pricing is independent of channel rentals. A quota of DDI numbers is available at a connection charge of 1.05 per DDI number according to the number of ISDN 30 DDI Quota channels rented at that installation ( per block of ten DDI numbers ). An example of the quota is a site where ten channels are allocated 100 DDI numbers. Please note, you can only order DDI Quota in blocks of ten DDI numbers per channel, and you must take up the full allocation of ten DDI numbers per channel. DDI Non-Quota Systems. DDI Non-Quota pricing is independent of channel rentals. DDI numbers are available at 1.29 per quarter per DDI number, with a quantity of one block of ten DDI numbers (10 x 1.29). This is available as an option if you need smaller amounts of DDI numbers, or you need to top up either DDI Quota or Bulk DDI. Bulk DDI rental options. If you need a large amount of DDI numbers per channel, we have a Bulk DDI payment plan available. There s a fixed charge of per quarter for the whole installation. Then, for a 99 connection fee and per quarter, per channel rental (in addition to the normal rental charges without a DDI Quota), you can allocate up to 100 DDI numbers per channel. Please note, Bulk DDI must be applied across all channels for any given installation.

4 Call charges. Voice calls to any destination. Inland data calls. International data calls. Normal telephone charges. Additional facilities and services. Normal telephone charges. International data call charges apply. Digital Calling features. DASS2. 30e. Connection. Rental per quarter. Presentation Number. Yes Yes Calling Line Identity Presentation (CLIP). Yes Yes Calling Line Identity Restriction (CLIR). No Yes 0 0 Connected Line Identity Presentation (COLP). No Yes Connected Line Identity Restriction (COLR). No Yes 0 0 Sub Addressing (six Octets). Yes No Sub Addressing (20 Octets). No Yes Basic Diversion* Divert All Calls. Yes No Diversion on Busy*. Yes No Diversion on Ringtone. Yes No Call Forwarding Unconditional Voice and Data. No Yes Call Forwarding on Busy Voice and Data. No Yes *Voice calls only. Administration-provided selective outgoing call barring.** DASS2. 30e. Connection. Rental per quarter. All calls #. Yes Yes International. Yes Yes Operator calls #. Yes Yes National and International #. Yes Yes International Operator #. Yes No All calls #. Yes Yes # Doesn t bar access to 999, and some other short code calls e.g.154. Also excludes calls to 0800 freefone services. Premium rate services are also barred on some options, dependent on exchange services available. **Only one option can be provided per access.

5 Customer-controlled services. DASS2. 30e. Connection. Rental per quarter. Call Forwarding Voice and Data. No Yes Call Deflection Voice and Data. No Yes Basic Diversion (not across DDI ranges). Yes No Call Barring Incoming and Outgoing. Yes Yes Please note, PSTN Select Services aren t available on ISDN, and Digital Select Services aren t available on PSTN. All the additional facilities listed are charged per directory telephone number group, or for each continuous DDI number range. BT ISDN30 business continuity services. ISDN30 Diverse and Alternative Routing. ISDN30 Alternative Routing gives you a connection to your normal serving exchange over two different routes. This involves different cables and (where available) ducts and building entry points. ISDN30 Diverse Routing gives you connection to a second local exchange designated by BT in addition to that used for your normal ISDN30 service. This provides two different routes, involving different cables, serving exchanges and (where possible) ducts and building entry points. Charges are based on excess construction rates. ISDN30 DDI Dual Parenting. DDI Dual Parenting allows DDI to continue operating in the event of a local exchange failure by connecting you to two local exchanges. We may achieve this either via diverse routing or by using the normal ISDN30 route to the local exchange, and re-routing half to a second local exchange. DDI Dual Parenting. Connection. Rental per quarter. ISDN30 DDI Dual Parenting per DDI range ( entry level 1,000 DDIs and in blocks of 1,000s). 8,640 1, Full ISDN30 connection and rental charges apply for channels on each local exchange, with the first 15 on each route attracting the higher connection charge. In addition, any diverse or alternative routing charges will apply.

6 ISDN30 Site Assurance. Site Assurance means you can call BT and have your calls rerouted to an alternative site within a contracted time if your normal site becomes unusable for any reason. We can achieve this by: option one using a basic call diversion to route all your calls to a pre-arranged single number option two setting up a group of ISDN30 channels on a standby site, solely to receive calls diverted from your assured site. Option one. For each ISDN30 channel at your assured site associated with the telephone number from which calls are to be diverted. Rental per quarter In addition: with option one: We ll raise call charges for the diverted part of each call when the diversion is activated. with option two: Normal ISDN30 connection charges and rentals apply for the channels at your standby site, and calls to these channels will be uncharged. Out-ofarea charges will apply if your standby site is in a different local charge group. General notes. All prices exclude VAT and are correct as of 1 October Please refer to the BT Price List for the latest prices. In the event of any discrepancy between this brochure and the BT Price List, the BT Price List prices will apply. The full BT Price List and terms and conditions can be accessed via bt.com/pricing. ISDN30 is subject to survey; additional installation charges may apply. For more information, please contact your BT Account Manager. Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc 2016 Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No: Find out more at: bt.com/globalservices