MPD1 - Update Existing End User Details

Transcription

1 Gas MaP Project MPD1 - Update Existing End User Details Version rd May 2015

2 1. Table of Contents 1. Table of Contents Revision History Introduction Scope History of Changes Market Process Map Market Process Description Supplementary Information Validation Rules Key Notes Revision History Version Date Revision Description /10/2006 Base-lined on basis of CER approval on 15/09/ /02/2008 Final Update for Prepayment Meters Draft for Approval /09/2008 Draft for approval baselining for go-live /11/2008 Base-lined on basis of CER approval on 17/10/ /03/2015 Inclusion of Priority Flag Update to Section 11, clarification on meter type 2 of 9

3 1. Introduction 1.1 Scope This process describes the manner in which the Registered Shipper updates End User Details at a NDM Gas Point. The Shipper is required to inform the Transporter of the following End User Changes: End User Name End User Contact Details Phone details End User Contact Address Market Sector; Industrial/Commercial or Residential Vulnerable Customer & Vulnerable Customer Type Priority Customer 1.2 History of Changes Source of Changes Finalised PPM Design CR021 CR064 Description of Change Final Update for Prepayment Meters v2.1 Baselined for go-live and changes made in line with Change Request 021 Inclusion of Priority Flag to current Gas Market Messaging 3 of 9

4 2 Market Process Map PROCESS : MPD1 - UPDATE EXISTING END USER DETAILS END USER REGISTERED SHIPPER TRANSPORTER PPM SERVICE PROVIDER Start 1 Provide Updated Details 2 Complete the Relevant Tasks to Update the End User Details. Generate & submit an Update End User Details Request G101RQ 3 Receive Update End User Details Request and Validate Request Against Validation Rules 4 All Data Valid? YES 6 Receive the Rejection Message G102RJ NO 5 Generate Rejection Message 7 Updated End User Details for the NDM Supply Point is Recorded on the Transport Systems 9 Receive the Notification Message G103N 8 Generate Notification Message Finish Finish NO 10 Any Changes on the Elderly Status of End Users assigned to PPMs? YES 13 Conduct a Vending Transaction to Pick-up EUSI and Insert Token in Meter at Premises, EUSI's are Acknowledged Back to the Token. 11 Send an Instruction to Notify PPM Service Provider of the Change in the Non- Shutdown Settings (Only Valid for Q-Smart) 12 Process the Instruction and Make Available for Pickup by End User 14 Perform Next Vending Transaction at the Outlet 15 Process the Acknowledgements and Send Files to Transporter 16 Process the Acknowledgement File Finish 4 of 9

5 3 Market Process Description Step Role Actions Interfaces 1 End User The End User will contact the Shipper and provide the End User information that needs to be updated. 2 Shipper Shipper will complete the relevant tasks to update the End User Details. The Shipper will generate and G101RQ to Transporter submit an End User Update Details request. The key data elements of the request will include; GPRN (M) End User Name (M) End User Contact Address End User Contact Number Available? (M) options are Yes or No. End User Contact Details Contact Phone Numbers (M) if the End User Contact Number is Available. End User Contact Method Market Sector - Industrial/Commercial or Residential (M) Vulnerable Customer & Type of Vulnerable Customer (M) Priority Customer (M) All of the End User key data provided will replace the current End User details once the mandatory data elements are provided. The mandatory fields are indicated by (M) above. 5 of 9

6 3 Transporter The Transporter receives the Update End User Details Request. 4 The Transporter will validate the message content. (See section 4.1) 5 An Update End User Details Request Rejection message will be sent to the Shipper if the Request fails to meet the validation requirements. G102RJ to Shipper 6 Shipper The Shipper will receive the rejection message and may re-submit an Update End User Details request. 7 Transporter Once the validation requirements have been met, the updated End User Details will be recorded on Transporter Systems. 8 A completion notification will be sent to the Shipper when some or all of the changes have been updated. G103N to Shipper 9 Shipper The Shipper will receive the notification message. 10 and Transporter If there is an update on an existing PPM End User s Vulnerability Customer Status, then the Transporter Instruction to PPM Service Provider 6 of 9

7 11 will inform PPM Service Provider of the change in the non-shutdown settings of the meter. (Only valid for Q-Smart) 12 PPM Service Provider The PPM Service Provider processes the instruction and makes them available for pick-up by End User via Outlet Network. Instruction from Transporter 13 and 14 End User When an End User vends, the Instructions are automatically uploaded to the Token as part of the vending transaction. The End user inserts the token into the PPM Meter which automatically uploads any instruction on the token to the Meter and downloads acknowledgements to the token. Once the End User s 2 nd vending transaction is completed, Acknowledgements received are sent back to PPM Service Provider. 15 PPM Service Provider PPM Service Provider receives and processes the acknowledgements and sends to Transporter. Acknowledgement Files to Transporter 16 Transporter Transporter receives and processes the acknowledgement files. Acknowledgement Files from PPM Service Provider 7 of 9

8 4 Supplementary Information 4.1 Validation Rules The following validation criteria are applied: The GPRN is a valid NDM gas point. The GPRN is registered to the Shipper. Ensure all mandatory fields are provided by the Shipper; o GPRN o End User Name o Contact Phone Number o Vulnerable Customer - if yes - Vulnerable Customer Type o Priority Customer o Industrial/Commercial or Residential Vulnerable customer type is valid (if entered). 4.2 Key Notes Updating the Gas Point Address will be dealt with in a separate process. Validation will be processed sequentially. The validation rules provided (in 4.1 above) may not reflect the final sequential order. It is assumed that all Shippers in the NDM market will be asked to sign up to the same agreement with the PPM Service Provider. It is assumed that Elderly Vulnerable Customers are allowed to have PPMs. If this position is changed, the process will change. A vulnerable customer report will be run by prepayment meter type. Particular attention may need to be paid to those End Users using legacy Prepayment Meters, as automatic non-shutdown configuration is not possible for legacy meters. The Transporter will decide whether these meters should be exchanged or whether to send a fitter to update the nonshutdown details. This could trigger BPD16 Creation and Completion of Site Works Jobs Market Process. 8 of 9

9 Please refer to the following documentation that provides details of the support and management service level agreements for the provision of the Prepayment Metering Services from PPM Front Office and PPM Back Office Service Providers. o PPM Front Office Service Provider Service Procedures for Prepayment Metering Service Provision for Shippers o PPM Back Office Service Provider Service Procedures for Prepayment Metering Service Provision for Shippers 9 of 9