Starboard Cruise Services. Supplier Compliance and Routing Manual

Transcription

1 Starboard Cruise Services Supplier Compliance and Routing Manual Starboard Cruise Services and/ or Starboard Holdings, collectively called Starboard or buyer requests all vendor shipments be packaged and transported effectively and safely, whether goods are shipped freight Prepaid or Collect to Starboard s Miami Distribution Center or directly to a vessel. This guide summarizes the most important compliance requirements for each shipment type and provides instructions for transportation from vendor to Starboard Cruise Services final destinations. Compliance with these requirements supports our common goal of expediting the flow of merchandise to the selling floor. Note: The information in this manual may be updated periodically and can change without notice. It is recommended for suppliers to refer to the online version found at to ensure the most current information is used. Vendors are advised that failure to follow these procedures and adhere to the shipment instructions provided by Starboard Cruise Services Logistics Department will subject the vendor to expense offset chargebacks in addition to other direct costs incurred by Starboard Cruise Services as a result of vendor non-compliance and may result in the shipment not being picked up timely.

2 Compliance and Routing Manual Format This manual is separated into 5 sections containing the guidelines corresponding to each order type. Section A Guidelines which apply to ALL Starboard Purchase Order Shipments Section B Guidelines which apply to only Central Stock Starboard Purchase Orders, in addition to the guidelines in Section A Section C Guidelines which apply to only Cross Dock Starboard Purchase Orders, in addition to the guidelines in Section A Section D Guidelines which apply to only DSD (Direct Ship Delivery) Purchase Orders, in addition to the guidelines in Section A Section E Glossary of Terms and Definitions Starboard Purchase Order Types: Central Stock A Purchase Orders for delivery to the Starboard Distribution Center in Miami for replenishments to the Ships. (The Ship To, Location Code, and Destination Location fields contain DC.) Example: Cross Dock - A Purchase order for delivery to the Starboard Distribution Center in Miami, but prepacked by the vendor and marked for a specific Vessel. (The Ship To and Destination Location fields of a Cross Dock purchase order contain the Ship Number, Cruise Line Name, and Ship Name of the destination Vessel. The Location Code field contains DC, for Distribution Center.) Example: Direct Ship Delivery (DSD) A Purchase order for delivery directly from Vendor location to a ship or designated consolidation point. (The Location Code field contains the Ship Number of the destination vessel.) Example: 2 P a g e

3 Table of Contents Section A. General Shipment Guidelines Apply to all Starboard order types, Central Stock, Cross Dock, and DSD (Direct Ship Delivery)... p Ship Windows 2. Merchandise Quality 3. Fill Rate 4. Documentation 5. Substitutions 6. Multiple Shipments / Backorders 7. Shipping Information 8. Item Marking / Ticketing 9. Shipment Notification Form, Required Information, and Timelines a. Shipping Forms b. Timing Requirements c. Appointments to Starboard Distribution Center d. Supplemental Documntation 10. General Loading and Packaging Guidelines Packaging Quality and Integrity Wooden Pallets General Palleziting Requirements 11. Freight Billing Guidelines Domestic Shipments International Shipments Section B. Central Stock Orders to Starboard s Distribution Center Guidelines (additional to guidelines in Section A above) p Section C. Cross Dock Orders to Starboard s Distribution Center Guidelines (additional to guidelines in Section A above) p Section D. Direct Ship Deliveries orders (DSD) and shipments to the Local Fulfillment Center Guidelines (additional to guidelines in Section A above).. p Section E. Glossary of Terms and Definitions.. p.39 3 P a g e

4 A. General Shipment Guidelines Apply to all Starboard order types, Central Stock, Cross Dock, and DSD (Direct Ship Delivery) shipments. 1. Ship Windows The measurement tool is an industry standard, Start Ship Date and Stop Ship Date. This window requires a vendor to have merchandise available to Starboard for Pick-Up or for delivery to the carrier/consolidator anytime within those dates without penalty. If shipment is not made available to the carrier/consolidator before the Last date or is tendered in advance of scheduled First date, an expense offset penalty will be invoked at the rate of 5% of cost value of the Purchase Order. See Terms and Conditions: Time of Delivery 2. Merchandise Quality Damaged, Defective, Expired, or Expiration Date not within Starboard and Supplier Shelf Life agreement when received. Starboard shall have the right to inspect the Goods, including any samples thereof, before accepting delivery and/or during Quality Assurance process in the receiving area. If the Goods are defective, damaged, expired, or fail to conform in all respects with the Seller s representations and warranties in the Order, have been shipped in variation of the quantities ordered, substituted for Goods ordered, not shipped in standard containers approved by Starboard, or otherwise strictly in accordance with specifications shown on the face of the Order or other agreement between Starboard and Vendor, the Starboard may, at its option: a. return such Goods at the Seller s expense; b. hold such Goods subject to the Seller s order, expense and risk; or c. cancel the Order and obtain reimbursement for the reduced value of any non-conforming Goods or subtract such amount from any amounts then owing or thereafter owed the Seller or its affiliated persons or entities. No rights or remedies under the Order or otherwise given by applicable law shall be waived by the Buyer s acceptance of the Goods. d. or impose an expense offset fee to the vendor for the greater of $500 or 5% of the cost of merchandise on the Purchase Order. 3. Fill Rate Fill rate will measure a vendor s performance against actual items and quantities on the original purchase order that are shipped on time. Fill Rate will measure a 90% rate at the Purchase Order level. A 5% cost of goods penalty will be incurred if goods received fall below 90% of those goods ordered. See Terms and Conditions: Fill Rate of Orders 4. Required Documentation Starboard needs accurate paperwork from a vendor in order to clear customs and receive product. If that paperwork is missing, missing required information and/or inaccurate, a minimum chargeback of $500 will be incurred per document. 4 P a g e

5 A. General Shipment Guidelines Apply to all Starboard order types, Central Stock, Cross Dock, and DSD (Direct Ship Delivery) shipments. 5. Substitutions When an unauthorized substitution is shipped, the shipment is prevented from being booked into the warehouse on timely basis and causes additional paperwork and expense. Thus, a vendor must ensure PO s are filled with items as ordered by Starboard. Substituted merchandise is always automatically rejected by Starboard, without the need for notice from Starboard or any other action. Even if Starboard may be deemed, under applicable law, to have accepted substituted merchandise, Starboard may reject the substituted merchandise at any time after the deemed acceptance. Starboard shall have no obligation to notify the vendor of any rejection. Purchase Order Substitutions received are subject to an expense offset fee of $ Multiple Shipments/Backorders When more than one shipment is made against a purchase order, it increases the overall freight cost and processing costs. Purchase Orders must be tendered complete to Starboard at the time of pick-up or delivery. An expense offset penalty in the amount of $500 will be incurred for Multiple Shipments/Backorders. Please do not ship multiple shipments or backorders. See Terms and Conditions: Fill Rate of Orders 7. General Shipping Information As a reminder, goods shall be prepared for shipment according to standard commercial practice, packed adequately to ensure safe arrival, and in accordance to Starboard Cruise Services compliance guidelines. Vendors shipping Prepaid using their own carrier or truck (where Starboard is not responsible for the freight charges) are still required to follow this Supplier Manual in terms of carton marking and packing, document requirements, routing and shipment notification, etc. Starboard s Logistics Department must receive the Shipping Notification Form showing the carrier to be used along with the necessary documents prior to the shipment. Specific requirements for Collect and Direct Ship Delivery shipments are also detailed in this Supplier Manual. All shipments must be tendered palletized on USDA approved pallets, unless otherwise approved by Starboard. 8. Item Marking/Ticketing Merchandise must be ticketed with the following information, as detailed in the Item Marking Guideline section of the online manual. UPC barcode and number Starboard Item Number and/or Vendor Style Number Item Description Color and Size, if applicable Retail Price This is a prerequisite for doing business with Starboard. A series of general application and formal requirements for ticketing are outlined in the Item Marking Guidelines section of the online manual. An expense offset penalty of $70.00, 5 P a g e

6 A. General Shipment Guidelines Apply to all Starboard order types, Central Stock, Cross Dock, and DSD (Direct Ship Delivery) shipments. 9. Item Marking/Ticketing plus $.50 per ticket or a minimum of $150 per PO, whichever is greater, will be applied to purchase orders not marked in accordance to per specs set forth in the online manual. See Item Marking Guidelines 9. Shipping Notification Forms, Required Information, Timelines a. Shipping Forms Starboard is now utilizing a Universal Smart Form based on the payment terms and form type. When properly indicated, the form will reflect the correct Starboard Form title to be utilized. Incorrect combination of payment terms and form type will generate an error message on the header of the form. (See Table A below for correct combinations) The Universal Smart Form is located under the Shipping Forms section of the Routing Guide and Documentation Guidelines page of the online Vendor Manual. Instructions for completing the form are located in the Instructions Tab of the Shipping Form document. Detailed instructions for completing the Shipping Form are included on the second tab, titled Form Instructions, of the Shipping Form. Table A Correct payment terms and form combinations. Once the correct form is selected, the form will show any unique fields that will be required for that form transaction type. 6 P a g e

7 A. General Shipment Guidelines Apply to all Starboard order types, Central Stock, Cross Dock, and DSD (Direct Ship Delivery) shipments. 10. Shipping Notification Forms, Required Information, Timelines a. Shipping Forms All Forms, regardless of the shipment origin and destination, will require at minimum the following fields: Shipment Origin (Geographical Region) Shipment Destination (Ship Name for Direct Deliveries or Starboard Distribution Center for Central Stock inventory or Cross Dock goods) Shipper Name, Address, Contact information (manual entry) Port Agent Name and Location as indicated by your PO, or Address to Starboard Distribution Center (Selected from Pull-down list) Freight Payment Terms Form Type (based on destination) Starboard Freight Terms (highlighted based on Payment Terms and Form Type) PO Start and Stop Date as indicated on your Starboard Purchase Order Ready Date and Time (Date and Time shipment is available for pick-up or will be shipped) Mode of Transport Purchase Order number(s) HTSUS Number (at 6 digit level) US Harmonized Tariff Number (for Duty Free orders only) Commodity Description (selected or manually entered) Units (Item Quantity) UOM (Unit of Measure) Quantity of Cartons (Listed by Common size and dimension) Weight Dimensions (in regional measurement units as indicated) Number of Pallets Pallet Weight Pallet Dimensions Pallet Type and Quantity Summary Special Regulatory or Shipment Condition requirements such as Hazardous Material, Bonded, CITES, ATF/TTB, and any special temperature control requirements Each shipment form must contain only orders from the same shipping location and to the same destination. Duty Free/Bonded orders must be on a separate shipping form than Duty Paid orders, even if shipping from same origin and to same destination. 7 P a g e

8 A. General Shipment Guidelines Apply to all Starboard order types, Central Stock, Cross Dock, and DSD (Direct Ship Delivery) shipments. 9. Shipping Notification Forms, Required Information, Timelines a. Shipping Forms In addition to the general requirements, the following information is required based on form or transaction type: All Prepaid Shipments to the Miami Distribution Center or to the Ship Directly Forwarder and Carrier Information Trucker s Proforma / Airway/Ocean Bill of Lading Number Booking Number (if relevant) Prepaid Inbound Ocean Shipments to Starboard Distribution Center International Security Filing Number (ISF) Courier and Small Package Freight Providers Those Vendors shipping Collect to the Miami Distribution Center utilizing a Courier or Express/Deferred Freight service such as UPS or FedEx need to adhere to the following: The Starboard PO number needs to be indicated in the Billing Reference Field (automated or manual shipping document) Tracking ID number(s) need to be provided after shipment when using Starboard s account. Those Vendors shipping Prepaid to the Miami Distribution Center utilizing a Courier or Express/Deferred Freight service such as UPS or FedEx need to adhere to the following: The Starboard PO number needs to be indicated in the Billing Reference Field (automated or manual shipping document) Ensure courier will not clear U.S. Customs if the order is a Duty Free/Bonded purchase order. b. Timeline Guidelines Sending the Form to Starboard and/or Port Agent For Freight Terms Collect shipments, unless otherwise agreed upon, completed shipping forms must be received by Starboard Logistics Transportation department and Port Agent (if relevant) 2 to 5, Business Days (Considering US Holidays) prior to the First Ship Date indicated on the Purchase order. For Prepaid Direct Ship Deliveries, completed shipping forms must be received by Starboard Logistics Transportation department and Port Agent (if relevant) 2 to 5 business days (Considering US Holidays) prior to the Shipment departure from origin. 8 P a g e

9 A. General Shipment Guidelines Apply to all Starboard order types, Central Stock, Cross Dock, and DSD (Direct Ship Delivery) shipments. 9. Shipping Notification Forms, Required Information, Timelines b. Timeline Guidelines The correct contact information where to direct the form and documents is reflected when the correct term and form type combination is selected on the smart form. Include weight and dimensions per pallet in the when submitting the form for Freight Terms Collect shipments. If possible, please submit a photo showing the palletized shipment for routing. Starboard Logistics Transportation Department will validate all information on Pre-alert forms as well as any required supporting documents and notify if any exceptions. For Starboard Routed Shipments, Starboard will advise of the logistics provider who will be contacting Vendor to confirm arrangements for pick-up. Any changes in PO Quantities must be communicated and approved by Starboard prior to shipment. The Ready Date a vendor provides on the form is the date the goods are available for pick-up at the vendor or vendor designated shipping location. The Ready Date, must fall within the Shipping Window indicated on the Purchase Order (First and Last Ship Dates). c. Appointments to Starboard Distribution Center For shipments arranged by the Vendor to the Starboard Distribution Center, carrier must request and obtain a delivery appointment. Deliveries without appointment will not be accepted and are subject to expense offset compliance fees. For Delivery Appointment, call Inbound Warehouse Clerical at: , 6:00am 10:00pm EST. d. Supplemental Documentation As Mentioned in sections above, All Shipment Notifications and Pick-Up Requests need to be accompanied with the following documentation: o Commercial or Proforma Invoice o Packing List o Cites Certificates (if required) o Certificates of Origin (if required) o Any other related regulatory documentation, as required 9 P a g e

10 A. General Shipment Guidelines Apply to all Starboard order types, Central Stock, Cross Dock, and DSD (Direct Ship Delivery) shipments. 9. Shipping Notification Forms, Required Information, Timelines d. Supplemental Documentation For DSD shipments, Original documents should accompany the goods and copies E- mailed as indicated above and on the smart form. Failure to send the correct form; to send complete and correct information; to provide the form 2 to 5 Business days (Based on US Holidays) in advance of the First Ship Date, for Freight Term Collect orders, and 2 to 5 business days (Based on US Holidays)prior to shipment departure from origin on Freight Term Prepaid orders; to provide required supplemental documentation; or to provide a Ready Date which falls within the shipping window, will result in noncompliance penalties. Any Discrepancy may result in delayed routing or denied receipt of shipment. All questions related to information in Section 9 above, and/or related to the Shipping Forms must be directed to the contact on the corresponding Shipping Form or as follows: For Pre-paid Vendors: logistics.prepaid@starboardcruise.com For Collect Vendors: logistics.inbound@starboardcruise.com 10. General Loading and Packaging Guidelines a. Packaging Quality and Product Integrity Vendors are required to pack goods so as to prevent damage or spoilage while in transit. Packaging should be in new or good condition, sufficiently sturdy to withstand normal handling conditions expected during the transportation process. Packages received in poor condition may be repacked in new cartons at the Vendor s expense and any related damages adjusted against the original invoice. Pack merchandise in the same trans-pack which appears on the Purchase Order. Carton Packing requirements differ per order type. Carton Packing requirements are detailed in the sections dedicated to each order type, Central Stock, Cross Dock, and Direct Ship Deliver (DSD) of this document. b. Wooden Pallets All shipments must be in compliance with USDA Wooden Packing Material Regulation. This includes: Stock and Cross Dock orders to the Starboard Distribution Center Direct Ship Deliveries (DSD) from US domestic or international origins 10 P a g e

11 A. General Shipment Guidelines Apply to all Starboard order types, Central Stock, Cross Dock, and DSD (Direct Ship Delivery) shipments. 10. General Loading and Packaging Guidelines b. Wooden Pallets USDA Wood Packing Material Regulation requires that wooden packing materials such as pallets, crates, boxes, and dunnage be either heat treated or fumigated with methyl bromide, in accordance with the IPPC guidelines and marked with an approved international mark certifying treatment. See Guidelines, Final Rule, and ISPM15 documents. Plastic Pallets are an acceptable alternative to wooden pallets, excluding U.S.P.S pallets. c. General Palletizing Guidelines Merchandise must be shipped on standard 48 x 40 pallets or slip sheets (slip sheets are exclusive for Ocean shipment to Starboard Distribution Center), unless otherwise authorized. Floor loaded shipments (truck or container) will result in an expense offset non-compliance chargeback. Pallet Packaging When possible, cartons from one Purchase Order should be included on the same pallet. Mixed pallets are allowable once maximum Pallet quantities are exceeded. Complete multiple POs can be comingled on a single pallet, except in the following shipment types: For Direct Ship Deliveries, only PO s for the same ship, port, and delivery date can be comingled (note: All PO numbers on a single pallet must be marked on the outside of the pallet for easy identification) For Shipments designated as Local Fulfillment Center, only one PO per Pallet. Goods tendered on pallets should be well shrink wrapped to ensure protection from environmental or security concerns. Shrink wrap should cover from top cartons to pallet base. When possible, additional strapping should be applied to avoid shifting during transit and routine handling. Strapping is required for liquor pallet shipments. Cartons placed on pallets should remain within the boundaries of the pallet dimensions without overhang to avoid damage during transit or storage. Any oversized items need approval prior to shipment. 11 P a g e

12 A. General Shipment Guidelines Apply to all Starboard order types, Central Stock, Cross Dock, and DSD (Direct Ship Delivery) shipments. 10. General Loading and Packaging Guidelines c. General Palletizing Guideline Standard pallets should be of the following size based on mode and destination. The dimensions are expressed in Width, Length, and Height. Shipments to Miami Distribution Center - Central Stock or Cross Dock Orders Via Air:48in (121.92cm) x 40in (101.6cm) x 60in (152.4 cm) Via Ocean: 48in (121.92cm) x 40in (101.6cm) x 85in (215.90cm) Via Truck: 48in (121.92cm) x 40in (101.6cm) x 80in (203.2cm) For Direct to Ship Deliveries DSD Air to Ships: 48in (121.92cm) x 40in (101.6cm) x 60in (152.4cm) Ocean to Ships: 48in (121.92cm) x 40in (101.6cm) x 69in (175.26cm) Note: Exception for shipments to Silversea vessels, maximum pallet height is 48in (121.92cm) Temperature sensitive shipping requirements must be clearly stated to the Starboard Consolidator when requesting a pick-up or when delivering to consolidator. 11. Freight Billing Guidelines a. Domestic Shipments: Freight charges paid by Starboard Cruise Services: The bill of lading should be marked with the Bill to for transportation charges as follows: 12 P a g e

13 A. General Shipment Guidelines Apply to all Starboard order types, Central Stock, Cross Dock, and DSD (Direct Ship Delivery) shipments. 11. Freight Billing Guidelines a. Domestic Shipments: Starboard Cruise Services Attn: Freight Accounts Payable Dept N.W. 36 Street, Suite 600 Miami, FL Freight charges paid by Vendor: For shipments moving freight PREPAID, the bill of lading should clearly state to whom the freight charges are to be billed. b. International Shipments: Freight charges paid by Starboard Cruise Services FCA Terms: The appointed Starboard Logistics Provider or Consolidator will charge Starboard Cruise services the freight charges for the shipment handled. Freight charges paid by Vendor (DAT,DDP, DAP): For shipments moving freight PREPAID, the bill of lading should clearly state to whom the freight charges are to be billed. For payment, fax copies of your Commercial Invoices and Packing List for merchandise to Bill To address noted on your purchase order. Confirm Fax number with Finance. Fax # or to: apayables@starboardcruise.com. 13 P a g e

14 B. Central Stock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). Central Stock purchase orders are orders shipped to the Starboard Distribution Center for stock and replenishment to the ships. The Destination Location field on the Starboard Purchase Order will indicate (DC) Starboard Distribution Center. Duty Type: Each Starboard Purchase Order also indicates the Duty Type in the upper right hand section. For Duty Free/Bonded purchase orders, ensure the shipment is also in compliance with guidelines in Section 3, For Duty Free/Bonded Shipments to the DC, Customs Document Control Requirement. 1. Carton Packing, Marking, and Loading Guidelines - Central Stock orders Carton Packing Guidelines a. Each carton must contain merchandise for only one Starboard Purchase Order. b. Pack only one Starboard ITEM No. (SKU) per carton. However, when sending small quantities (1-4 units) of very small-sized items, where one STB ITEM No. (SKU) per carton would result in a shipment of many very small cartons, more than one STB ITEM No. (SKU) per carton may be allowed. To avoid expense offset fees, contact Starboard s Logistics Compliance or DC Manager for approval, prior to order packing. If approved, each Starboard SKU must be packed in its own inner carton. The inner carton must be labeled with the SKU and quantity in inner carton. Each ITEM No. (SKU) must be listed on the Master Carton. Inner polybags, only acceptable for shipments of Fine Jewelry. c. Pack merchandise in the same trans-pack stated on the Purchase Order. d. Merchandise must be packaged as a unit together with warranty, box, and other applicable materials pertaining to each item to avoid kitting. Any kitting performed by Starboard will be at supplier s expense and applied in the form of an expense offset chargeback fee. Examples: Sunglasses Sunglasses with sunglass case, must be packaged and shipped each in their sunglass case. 14 P a g e

15 B. Central Stock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). 1. Carton Packing, Loading, and Marking Guidelines Carton Packing Guidelines Watches Watches must be packaged in their individual watch case or box, with warranty card(s), and manual. e. Use new cartons constructed of a minimum 200Lb/sq. in. test corrugate for packaging. The corrugate should be clean. For hardboards, use corrugates of a minimum of 275 lb. / sq. in. f. To ensure integrity of cartons, use new cartons, not cartons previously used. g. Gross weight of each carton must not exceed 55 lbs. h. Use one of the following Preferred Carton Sizes, unless not applicable for selected merchandise. 21"L x 16"W x 12" H 21"L x 16"W x 8"H 21"L x 16"W x 6"H 21"L x 8"W x 12"H 21"L x 8"W x 8"H i. A carton must not exceed 6 cubic feet. ( M3). j. A carton must not be smaller than 1 cubic foot. ( M3). k. Do not over pack or under pack the carton. l. Do not place strapping on individual cartons. m. Seal packing cartons with good quality security tape. All tapes must be moisture/temperature resistant and have an adhesive quality that resists drying in transit. n. Place carton inserts above and below merchandise to prevent the contents from knife cuts when opening. o. Hazardous Materials (fragrance, nail polish, relevant cosmetics etc.) as defined by International Air Transport Association (IATA), International Maritime (IMO), or US Title 49 of the Code of Federal Regulations (CFR49), must be properly packaged, labeled, and designated in packaging as required by the appropriate dangerous goods regulations. p. All liquid products must have a sealed cap. q. For folded items and items packed in polybags, place the tag so that the UPC/EAN is visible and accessible to scan without violating the item packaging. 15 P a g e

16 B. Central Stock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). 1. Carton Packing, Loading, and Marking Guidelines Carton Marking Guidelines All cartons sent to Starboard Cruise Services, Inc. must be labeled. The purpose of the label is to connect the physical units of a vendor s shipment with our Purchase Order, electronic information, and shipment documents. Carton Label Requirements for Central Stock Orders, Non-EDI (Not engaged in Electronic Data Interchange with Starboard) suppliers. a. Carton markings must be large enough to be easily read. b. Use only smudge-proof labeling ink and high quality paper. c. If marking carton itself, use uniform stencil for all markings. d. Highlight short packs. e. Carton Label size should be approximately 4 X 6. f. All cartons must be clearly marked with the following information. Non-EDI Label Sample: Ship from (Shipper Name, Address information) Ship To Final Destination Carrier (Optional) Starboard Purchase Order Number UPC Barcode and Number corresponding to the item packed in the carton Quantity of units in carton Master Quantity and Inner Pack, if applicable Color, if applicable Size, if applicable Carton No. X of Y Carton Weight Country of Origin Mark Fragile and up arrow, if applicable. All Perishable Goods must have Human Readable expiration dates on the export cartons 16 P a g e

17 B. Central Stock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). 1. Carton Packing, Loading, and Marking Guidelines Carton Marking Guidelines Carton Label Location a. The carton label must be applied to the upper right-hand corner of one of the narrow sides of the case. See image below. b. Do not allow the label to cover any other important information. c. All purchase order and store numbers on the label must be clearly separated from numbers which are internal to the supplier and must be legible and at least as large as those numbers. Carton Label Location 2. Documentation Guidelines A. Packing List A Packing List is required for all shipments. Shipments of Central Stock orders to the Starboard Distribution Center One set of the complete Packing List must be secured inside a clear pouch and attached to the outside of the Lead Carton (carton 1 of X), a copy enclosed inside the Lead Carton of the Purchase Order, and a set attached to Pallet No. 1 of the shipment. Each Packing List must correspond to only one specific Starboard Purchase Order and Commercial Invoice. The Packing List must include the following: Ship From Address Ship To Address Starboard Purchase Order number, including prefix, DC Starboard Item Number (SKU) and/or Vendor Style Number Item Description Contents by Carton (preferred) 17 P a g e

18 B. Central Stock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). 2. Documentation Guidelines A. Packing List Quantities Ordered (preferred) Quantities Shipped Total Units per Packing List / per PO Relevant Invoice Number (preferred) Breakdown per Size and Color for Apparel and Shoe Orders Gross weight (specify unit of measure) Number and type of outer packaging Total Carton Count for the PO Please do not include prices. B. Commercial Invoice The Commercial Invoice is required for all shipments, including those from and within the United States and those traveling in-bond in and out of the United States. Each Commercial Invoice must correspond to only one Starboard Purchase Order and must show the following in English: Vendor Name and Address Bill to as per Purchase Order Ship to Address Terms of Payment Terms of Delivery Mode of Transportation Possible discount (cash discount), rebate or allowance Manufacturing date, best before date/expiration date (for Food/Candy) Shelf life (for Food and Candy) Starboard Purchase Order Number, including prefix DC Quantities shipped, number and type of packages Complete Description of Merchandise Item Cost in USD Extended Cost in USD Vendor Style (including size/color where applicable) Items Provided Free of Charge A Pro Forma should be generated for shipment free of charge (F.O.C.) items, dummy items, or empty boxes. The Pro Forma must show a value in USD per item. These items should be invoiced separately from regular selling item. 18 P a g e

19 B. Central Stock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). 2. Documentation Guidelines C. Bill of Lading / Air Way Bill (BOL / AWB) Duty Free/Bonded and Duty Paid orders must not be on the same BOL or AWB Each Bill of Lading must show the following: Starboard Purchase order number(s) Total number of cartons / pallets, by Purchase Order Weight and cube by Purchase Order Temperature control requirements Hazardous designation, if applicable Any special handling required (e.g. in-bond) Freight Payment Terms (Collect - Starboard Cruise Services pays freight) or Prepaid - Vendor pays freight). D. Hazardous Goods Hazardous Materials (including, but not limited to: fragrance, nail polish, relevant cosmetics, lithium batteries etc.) as defined by International Air Transport Association (IATA), International Maritime (IMO), or US Title 49 of the Code of Federal Regulations (CFR49), must be properly packaged, labeled, and designated in packaging as required by the appropriate dangerous goods regulations. Shipments from US providers, shipped as Cross Dock inventory and where the goods are intended for foreign destinations, must be packaged in accordance to appropriate international regulations. A copy of the Safety Data Sheet must be on file with the Transportation Department and Distribution Center for each product shipped to Starboard. G. Importer Security Filing rule, ISF 10.2 All international ocean shipments arriving into the United States require compliance to Customs and Border Patrol (CBP) Importer Security Filing (ISF) 10+2 rule. CBP requires ISF 10+2 filing 24 hrs. prior to cargo loading on vessel at foreign port. Note: Starboard Cruise Services requires Prepaid Vendors shipping via Ocean to file ISF Notification on Starboard s behalf. Prior to your first shipment, Limited Power of Attorney will be provided to your Logistics provider in accordance with this requirement. Please contact Starboard Transportation at DLLogisticsTransportation@starboardcruise.com for details The ISF 10+2 Confirmation Number must be provided on the Shipment Form to Starboard s transportation department and Customs Document Control department upon shipment. (See the Shipping Forms, Section A, p.6, and Section B, 3, p.20 of this document for details.) 19 P a g e

20 B. Central Stock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). 3. Duty Free/Bonded Shipments to the Miami Distribution Center Customs Document Control Requirements For shipments to the Starboard Distribution Center in Miami, FL, USA, the ORIGINAL shipment documents (Commercial Invoices, Packing Lists, Bill of Lading or Airway Bill, any additional customs documents) must be sent by Courier Service to the following address. Air and Ocean shipment documents must be received at least 1 to 2 business days prior to shipment departure from origin. Starboard Cruise Services, Inc. Attn: Customs Document Control Dept NW 112 th Avenue, Suite 1 Miami, FL Please ensure the Starboard Purchase Order Number appears on all documents. An additional set of document copies, including Commercial Invoice, Packing List, Bill of Lading (BOL) or Airway Bill (AWB), and any additional custom documents must be provided via to the Customs Document Control Department immediately upon shipment for Pre-paid shipments, or at the time shipment pick up is requested for Collect shipments. to: mia_starboard_cdc@starboardcruise.com Per CBP (Customs Border Patrol) Importer Security Filing (ISF) rule, all ocean shipments require ISF Filing must be 24 Hours prior to cargo loading on vessel at foreign seaport. Vendor shipping Freight Terms Prepaid ocean shipments, must transmit ISF 10+2 and advice the ISF Confirmation Number to Starboard via upon shipment. to: mia_starboard_cdc@starboardcruise.com Sample ISF 10+2 Confirmation Number data to include in Note: Starboard Cruise Services requires Prepaid Vendors shipping via Ocean to file ISF Notification on their behalf. Prior to your first shipment, Limited Power of Attorney will be provided to your Logistics provider in accordance with this requirement. Please contact Starboard Transportation at DLLogisticsTransportation@starboardcruise.com for details 20 P a g e

21 B. Central Stock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). 3. Duty Free/Bonded Shipments to the Miami Distribution Center Customs Document Control Requirements Documentation Guidelines A. Packing List A Packing List is required for all shipments. Shipments of Central Stock orders to the Starboard Distribution Center One set of the complete Packing List must be secured inside a clear pouch and attached to the outside of the Lead Carton (carton 1 of X), a copy enclosed inside the Lead Carton of the Purchase Order, and a set attached to Pallet No. 1 of the shipment. Each Packing List must correspond to only one specific Starboard Purchase Order and Commercial Invoice. The Packing List must include the following: Ship From Address Ship To Address Starboard Purchase Order number, including prefix, DC Starboard Item Number (SKU) and/or Vendor Style Number Item Description Contents by Carton (preferred) Quantities Ordered (preferred) Quantities Shipped Total Units per Packing List / per PO Relevant Invoice Number (preferred) Breakdown per Size and Color for Apparel and Shoe Orders Gross weight (specify unit of measure) Number and type of outer packaging Total Carton Count for the PO Please do not include prices. B. Commercial Invoice The Commercial Invoice is required for all shipments, including those from and within the United States and those traveling in-bond in and out of the United States. Each Commercial Invoice must correspond to only one Starboard Purchase Order and must show the following in English: Vendor Name and Address MID or Name and address of actual manufacturer / seller of each item DF/Bonded 21 P a g e

22 B. Central Stock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). 3. Duty Free/Bonded Shipments to the Miami Distribution Center Customs Document Control Requirements B. Commercial Invoice Bill to as per Purchase Order Ship to Address Terms of Payment Terms of Delivery Mode of Transportation Possible discount (cash discount), rebate or allowance Manufacturing date, best before date/expiration date (for Food/Candy) Shelf life (for Food and Candy) Starboard Purchase Order Number, including prefix DC Country of Origin / Manufacturer for each item DF/Bonded Quantities shipped, number and type of packages Complete, Clear Description of Merchandise (must clarify: what is it, what is it used for, what is it made of?) DF/Bonded Breakdown per Fiber Content DF/Bonded Merchandise Freight Classification / Harmonized Code DF/Bonded Item Cost in USD Extended Cost in USD Vendor Style (including size/color where applicable) C. Bill of Lading / Air Way Bill (BOL / AWB) Duty Free/Bonded and Duty Paid orders musts not be on the same BOL or AWB Final destination for all Duty Free shipments must be the Port of Miami. Each Bill of Lading must show the following: Starboard Purchase order number(s) Total number of cartons, not pallets, by Purchase Order Weight and cube by Purchase Order Temperature control requirements Hazardous designation, if applicable Any special handling required (e.g. in-bond) Freight Payment Terms (Collect - Starboard Cruise Services pays freight) or Prepaid - Vendor pays freight). For FDA (Federal Department of Agriculture) Regulated Products, i.e. Cosmetics, Fragrances, Food, Candy, Liquor, Sunglasses, Medical Devices, including Motion Sickness bands, eyeglasses, electronic products emitting radiation, tobacco products, including e-cigarettes, the following elements 22 P a g e

23 B. Central Stock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). 3. Duty Free/Bonded Shipments to the Miami Distribution Center Customs Document Control Requirements C. Bill of Lading / Air Way Bill (BOL / AWB) must be included on the shipping Invoice or other document accompanying the shipment: Identification of Each Article of Food (including the common, usual name or market name, the quantity described at the smallest package size, and the lot or code numbers or other identifier). English language description of each food item shipped. The FDA product code, if known. Complete Name and Address of the Manufacturer or grower and their FDA registration number. Country of Production Complete Name and Address of Shipper and shipper s FDA Registration Number Unit of Measure i.e. Proof Liter, Units, Pieces, etc. Food, Beauty, and Beverage Products (including Alcoholic Beverages). All food and beverage products shipped to the United States must meet Federal Department of Agriculture (FDA) requirements. The Seller hereby guarantees that, as of the date of shipment or delivery, the food products comprising the shipment or delivery are not adulterated or misbranded within the meaning of the Federal Food, Drug and Cosmetic Act, and are not articles which may not, under the provisions of section 404, the Act, be introduced into interstate commerce. In cases in which the Buyer has supplied to the Seller the design for the product in accordance with paragraph 10 (Designs), the Seller shall be responsible for furnishing the Buyer with required ingredient and nutrition information for purposes of composing labeling that complies with FDA regulations. E. FDA Prior Notice information The Public Health Security and Bioterrorism Preparedness and Response Act of 2002 (the Bioterrorism Act) directs the Food and Drug Administration (FDA), as the food regulatory agency of the Department of Health and Human Services, to take additional steps to protect the public from a threatened or actual terrorist attack on the U.S. food supply and other food-related emergencies. All products covered under the Food and Drug Administration s Bio-Terrorism Act must comply with all requirements of the act including, but not limited to the registration and prior notice regulations of such act. 23 P a g e

24 C. Central Stock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). 4. Duty Free/Bonded Shipments to the Miami Distribution Center Customs Document Control Requirements E. FDA Prior Notice information All vendors, whether pre-paid or collect must provide Starboard Cruise Services, Inc. all pertinent information required for prior notice filing and in accordance with the time frames of the FDA Act. Any vendor not complying with the laws of the FDA Bio-Terrorism Act will be subject to a minimum $1,000 fee per FDA product type. Additional fees may be incurred for detention, examination, seizure, storage, handling, transportation and any other charges associated with the shipment as deemed applicable by Starboard Cruise Services, Inc. This may include and is not limited to any civil or criminal sanctions that may be imposed as a result of non-compliance. In addition, the vendor will be subject to all civil and criminal punitive actions that may be assessed by the FDA for non-compliance. For all merchandise subject to FDA Prior Notice, the following information is required on the commercial invoice: FDA Registration number Manufacture Name/Address Shipper Name Name/Address Product Name Product Code Quantity Prior Notice information must be sent electronically to: logistics.inbound@starboardcruise.com and mia_starboard_cdc@starboardcruise.com For more information on the FDA Bio-Terrorism Act, please see the FDA website at: U.S. Customs Website at: U.S. Food and Drug Administration Website at G. In-Bond Shipment Documents Shipments from a bonded warehouses, traveling within the United States, or originating from Canada and transporting through the United States, or originating from a Free Trade Zone, must be provided with Customs Form 7512 for Immediate Transport (IT) or Withdrawal for Transportation (WDT) for bonded movement to final destination. The IT (CF7512) or the WDT (CF7512) must be validated by Customs and Border Protection when arrived at Port of Miami before delivery to Starboard s Distribution Center. 24 P a g e

25 B. Central Stock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). 3. Duty Free/Bonded Shipments to the Miami Distribution Center Customs Document Control Requirements H. Alcohol Tobacco and Firearm (ATF) and Alcohol and Tobacco Tax and Trade Bureau (TTB) Documentation requirements for Liquor and Tobacco Shipments Liquor or Tobacco shipments that move from export warehouses must be provided with documentation as required by ATF and TTB to expedite proper clearance of the Starboard generated warehouse entry. A copy of the required documentation must be attached to the Bill of Lading or Airway Bill. The original ATF/TTB documentation must be sent via Courier Service to the following address. For shipments to the Starboard Distribution Center in Miami, FL, USA, documentation must be received at Starboard a minimum of 1 to 2 business days prior to shipment departure from origin. Address where documentation is to be sent: Starboard Cruise Services, Inc. Attn: Customs Document Control Dept NW 112 th Avenue, Suite 1 Miami, FL I. CITES Certificate (Fish & Wildlife) CITES is the Convention on International Trade in Endangered Species of Wild Fauna and Flora. CITES permits conserve protected species by complying with the Fish and Wildlife laws which are regulated. Vendors shipping product(s) requiring CITES permits must complete the documentation prior to exporting merchandise. The CITES permit number must be noted on the Bill of Lading as being required and the original permit must be attached to the Bill of Lading or Airway Bill at the time of shipment being exported. Starboard purchase orders with CITES cannot be comingled with noncities purchase orders, they must ship separately and must be exported on separate transportation documents to its final destination. For all other merchandise subject to the U.S. FISH & WILDLIFE SERVICES, the following information is required on the commercial invoice: Common name Scientific name Country of origin 25 P a g e

26 C. Cross Dock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). Cross Dock purchase orders are orders for delivery to the Starboard Distribution Center in Miami, but prepacked by the vendor and marked for a specific Vessel. The Destination Location field of a Cross Dock purchase order contains the name of the specific Cruise Line, Ship, and Ship Number of the destination Vessel. 1. Carton Packing, Marking, and Loading Guidelines - Cross Dock orders Carton Packing Guidelines a. Each carton must contain merchandise for only one Starboard Purchase Order. b. For Cross Dock orders, more than one ITEM No. (SKU) is allowed per carton since quantities per ITEM No. (SKU) are generally small and orders are prepacked to a specific ship. All items of each ITEM No. (SKU) in the carton should be inner packed and labeled with STB ITEM No. and Quantity per inner pack. c. Pack merchandise in the same trans-pack stated on the Purchase Order. d. Merchandise must be packaged as a unit together with warranty, box, and other applicable materials pertaining to each item to avoid kitting. Any kitting performed by Starboard will be at supplier s expense and applied in the form of an expense offset chargeback fee. Examples: Sunglasses Sunglasses with sunglass case, must be packaged and shipped each in their sunglass case. Watches Watches must be packaged in their individual watch case or box, with warranty card(s), and manual. e. Use new cartons constructed of a minimum 200Lb/sq. in. test corrugate for packaging. The corrugate should be clean. For hardboards, use corrugates of a minimum of 275 lb. / sq. in. f. To ensure integrity of cartons, use new cartons, not cartons previously used. g. Gross weight of each carton must not exceed 55 lbs. h. A carton must not exceed 6 cubic feet. ( M3). i. A carton must not be smaller than 1 cubic foot. ( M3). j. Do not over pack or under pack the carton. k. Do not place strapping on individual cartons. 26 P a g e

27 C. Cross Dock Orders to Starboard s Distribution Center Shipment Guidelines (addition to those in Section A of this document). 1. Carton Packing, Marking, and Loading Guidelines Carton Packing Guidelines l. Seal packing cartons with good quality security tape. All tapes must be moisture/temperature resistant and have an adhesive quality that resists drying in transit. m. Place carton inserts above and below merchandise to prevent the contents from knife cuts when opening. n. Hazardous Materials (fragrance, nail polish, relevant cosmetics etc.) as defined by International Air Transport Association (IATA), International Maritime (IMO), or US Title 49 of the Code of Federal Regulations (CFR49), must be properly packaged, labeled, and designated in packaging as required by the appropriate dangerous goods regulations. Shipments from US providers, shipped as Cross Dock inventory and where the goods are intended for foreign destinations, must be packaged in accordance to appropriate international regulations. o. All liquid products must have a sealed cap. p. For folded items and items packed in polybags, place the tag so that the UPC/EAN is visible and accessible to scan without violating the item packaging. Carton Marking Guidelines All cartons sent to Starboard Cruise Services, Inc. must be labeled. The purpose of the label is to connect the physical units of a vendor s shipment with our Purchase Order, electronic information, and shipment documents. Carton Label Requirements for Cross Dock Orders, Non-EDI (Not engaged in Electronic Data Interchange with Starboard) suppliers. a. Carton markings must be large enough to be easily read. b. Use only smudge-proof labeling ink and high quality paper. c. If marking carton itself, use uniform stencil for all markings. d. Highlight short packs. e. Carton Label size should be approximately 4 X 6. f. All cartons must be clearly marked with the following information. Ship from (Shipper Name, Address information) Ship To Final Destination Cruise Line, Ship Name, Ship Number 27 P a g e