Title. Building a Smarter Logistics by OMNIbus and Cognos Business Analytics. Licensed Materials Property of IBM

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1 Title Building a Smarter Logistics by OMNIbus and Cognos Business Analytics Licensed Materials Property of IBM

2 Note: Before using this information and the product it supports, read the information in Notices US Government Users Restricted Rights Use,duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

3 Background The traffic jam and the high temperature has been headache problems to logistic owners in Mumbai. In this real case, we will describe how we developed a smarter logistic solution that solved these troublesome problems and help logistic owners to make sure their products are shipped on time and no harm by using IBM Tivoli Netcool OMNIbus and Cognos Business Analytics. Challenges Below are the business challenges that we intend to address in our solution. Delays on shipment Remote management of HVAC Wrong package/ wrong shipment Management of wrong starting temperature Predicting shelf life Experience This solution is based on a TATA SuperACE chassis with a cold compartment fitted for cold chain logistics operations. The HVAC unit fitted is a Innersole Rand Thermoking VMAX100. The HVAC sensors send information to a Thermoking data aggregator called the ibox. The ibox is connected via RS485 to a central data aggregator which aggregates GPS, RFID and ibox and houses a GPRS modem via which all data is beamed real time into the back end IBM Service Management systems hosted remotely. Then we developed a protocol for sending the data on regular intervals when the truck moves around and collected the data via GPRS into a mediation / parser system --> dump the contents to a log file and used a Netcool Log file probe to parse the data and send to IBM Tivoli Netcool/OMNIbus. IBM Tivoli Netcool/OMNIbus is used to - Collect GPS data, Temperature sensor data ( Ambient, Coil temperature etc) RFID tag data ( Tagged to the cartons / shipments inside the truck - to track the movement of the cartons - whether moved in or moved out of the truck). The truck is instrumented using a partner solution with - a GPS unit Temperature sensors RTU Aggregator Active RFID Tags All the sensors (Except RFID) are wired using RS485 connector to the RTU / Aggregator which has a GPRS module with a SIM card IBM products we used to implement the solution. Real time monitoring - Netcool Omnibus Alarm collections - Tivoli Netcool Probes Rule Engine - Netcool Impact Processes section - Tivoli service request manager, Enterprise asset manager (maximo) Truck portal - Websphere portal server Analytics Congos Business Analytics iii

4 Picture. High-level solution architecture Picture. Equipment Diagram iv

5 Picture. Truck with Equipment (1) Picture. Truck with Equipment (2) v

6 Picture. Smart Logistics Benefit This smart logistic solution assisted logistic vendors in various way including: 1. Detecting impending delays on orders and re-routes vehicles 2. Detecting wrong starting temperatures on sensitive shipments (e.g. blood, pharma) 3. Detecting insulation leakage / door open / HVAC failures and initiating corrective action 4. Detecting wrong packing order and instructing corrections Strategic Benefits Supply Chain Visibility Build a Traceable Supply Chain Sense & respond to events Take control of your operations Tactical Benefits Management of delays Management of "set points" Remote management of HVAC Management of packing Management of wrong starting temperature Predicting shelf life Next Steps and Recommendations Currently this solution is designed for a single truck to manage its delays and control its operations. We can expand this solution with IBM Tivoli Network Manager to manage hundred of trucks in the same time. With IBM Tivoli Network Manager, we can understand the status for all of the truck, then we can arrange resource in the very early stage to prevent the delays. Also, through OMNIbus's alert mechanism, we can adopt this solutions to different area for the on demand request. To adopt OMNIbus's alert mechanism, we can receive different level's alert event from users, then we can prevent the damage in the very early phase. vi

7 Introduction to Authors Nate Wu is a certified Tivoli Netcool/OMNIbus deployment professional and has been working on globalization testing for Tivoli Netcool/OMNIbus for several releases. He has deep knowledge in Tivoli Netcool/OMNIbus application and published several technical papers on this area on SSPD, TechNote and Tivoli Developer Works. Christy Ting is a certified administrator for Cognos 10 BI and IBM accredited advisory project manager. She has rich experience in leading different IBM products from different brands to achieve IBM globalization standard inlcuding Tivoli, Cognos and SPSS. Sanil Nambiar is a Technical Sales consultant from GTS, India. He along with his peers in his group has been instrumental in developing various Smarter Planet Assets under Smart Logistics, Smart Buildings, Smart Telecom Infrastructure and has experience in building these assets using IBM SW like Tivoli Netcool, Maximo EAM, TSRM, Cognos, Netcool Impact, and Websphere. These solutions are in production in large Telecom Service providers and Enterprises in India Credits Special mention has to be made for Dr Prashant Pradhan, Business Head, Service and Asset management sales in GTS, India and Supreeth Shetty, Delivery leader, Service Assurancce Solutions, GTS, India for their guidance and technical leadership in developing these solutions. vii

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