List of Units and Qualification Routes for Vehicle Maintenance and Repair Level 2 and Level 3

Transcription

1 List of Units and Qualification Routes for Vehicle Maintenance and Repair Level 2 and Level 3 Maintenance & Repair (LV, HV and MC) Mobile Electronics & Security Autoelectrical ROUTES - UNITS Level 2 Level 3 Level 2 Level 2 Level 3 Unit G1 - Contribute to Workplace Good Housekeeping M M M M M Unit G2 - Ensure Your Own Actions Reduce Risks to Health and Safety M M M M M Unit G3 - Maintain Positive Working Relationships M M M M M Unit G6 - Enable Learning through Demonstrations and Instruction (ENTO Unit L11) O Unit MR01 - Carry Out Routine Vehicle Maintenance M Unit MR02 - Remove and Replace Engine Units and Components M Unit MR03 - Remove and Replace Electrical Auxiliary Units and Components M Unit MR04 - Remove and Replace Vehicle Chassis Units and Components M* Unit MR04HV - Remove and Replace Commercial Vehicle Chassis Units and Components M* Unit MR05 - Conduct Pre and Post Work Vehicle Inspections O O O Unit MR06 - Inspect Vehicles O Unit MR07 - Diagnose and Rectify Vehicle Engine and Component Faults M Unit MR08 - Diagnose and Rectify Vehicle Chassis System Faults M* Unit MR08HV - Diagnose and Rectify Commercial Vehicle Chassis System Faults M* Unit MR09 - Valet Vehicles O Unit MR10 - Identify and Agree Customer Vehicle Needs O Unit MR11 - Overhaul Mechanical Units O Unit MR12 - Remove and Replace Vehicle Transmission and Driveline Units and Components O Unit MR12HV - Remove and Replace Commercial Vehicle Transmission and Driveline Units and O Components Unit MR13 - Diagnose and Rectify Vehicle Transmission and Driveline System Faults O Unit MR13HV - Diagnose and Rectify Commercial Vehicle Transmission and Driveline System Faults O Unit AE01 - Locate and Correct Simple Electrical Faults M Unit AE01ME - Locate and Correct Electrical Faults M Unit AE02 - Enhance Vehicle Electrical System Features M+ Unit AE02ME - Enhance Vehicle System Features M Unit AE03 - Repair Electrical Units O M+ Unit AE04 - Diagnose and Rectify Engine Electrical Faults M Unit AE05 - Diagnose and Rectify Transmission and Chassis Electrical Faults M Unit AE06 - Diagnose and Rectify Auxiliary Equipment Electrical Faults M* M* Unit AE06MC - Diagnose and Rectify Motorcycle Auxiliary Equipment Electrical Faults M* M* Unit BP01 - Remove and Fit Basic Mechanical, Electrical and Trim (MET) Components to Vehicles M O Unit BP03 Remove and Fit Non Welded Non-Structural Motorcycle Body Panels O Unit 49 - Process Payment Transactions O * Denotes one of these units must be completed (ie. because there is a different unit for different vehicle types). + Denotes one of these units must be completed and that the remaining unit may be taken as an optional unit, if desired.

2 FOOTNOTES: 8 units must be achieved for the full S/NVQ route for general Maintenance & Repair at Level 2 7 units must be achieved for the full S/NVQ route for general Maintenance & Repair at Level 3. For Maintenance & Repair, the classification of vehicle worked upon will be recorded and shown on a candidate s certificate. HV = Heavy vehicle specialist unit ME = Mobile Electronics and Security specialist unit MC = Motor Cycle specialist unit 7 units must be achieved for the full S/NVQ route Mobile Electronics & Security at Level 2. 6 units must be achieved for the full S/NVQ route for Autoelectrical at both Levels 2 and 3. Automotive Skills Ltd.

3 S/NVQ Qualification Framework Level 1 Level 1 NVQ 1 Light Vehicle MechanicsMotor Vehicle What does the course include? The course is designed to enable students to become competent in a variety of skills at NVQ Level 1. Approx 50% of the course is practically based in the well equipped College workshops where students will learn practical tasks on college cars and units. There is an increasing use of IT in motor vehicles and an IT session is included each week as well as tutorial & technology sessions. What do I need to get on this course? There are no formal entry requirements other than an interest in motor cars and desire to gain a qualification. Learning Support is provided where appropriate. How will I be assessed? All assessments are continuous for both practical & theory units. Work experience is not a requirement of Vehicle Mechanics NVQ Level 1, however students are encouraged to expand their experience of motor cars and the motor industry. Where does it lead? Light Vehicle NVQ Level 1 leads directly to NVQ Level 2 and often students who achieve early can transfer straight onto the next level.

4 S/NVQ Qualification Framework Level 2 Maintenance & Repair (LV, HV and MC) Level 2 8 Units to be achieved for the Maintenance and Repair Routes Mobile Electronics and Security Level 2 7 Units to be achieved for the Mobile Electronics and Security Routes Autoelectrical Level 2 6 Units to be achieved for the Autoelectrical Route Mandatory Units for All Routes: Unit G1: Contribute to Workplace Good Housekeeping Unit G2: Ensure Your Own Actions Reduce Risks to Health and Safety (ENTO Unit A) Unit G3: Maintain Positive Working Relationships PLUS: The required number of units from one of the routes below: Maintenance & Repair Mobile Electronics Autoelectrical (LV, HV and MC) & Security MANDATORY UNITS: Unit G1 - Contribute to Workplace Good Housekeeping Unit G2 - Ensure Your Own Actions Reduce Risks to Health and Safety Unit G3 - Maintain Positive Working Relationships Unit MR01 Carry Out Routine Vehicle Maintenance Unit MR02 Remove and Replace Engine Units and Components Unit MR03 Remove and Replace Electrical Auxiliary Units and Components Unit BP01 Remove and Fit Basic Mechanical, Electrical and Trim (MET) Components to Vehicles Unit AE01ME Locate and Correct Electrical Faults Unit AE02ME Enhance Vehicle System Features Unit MR04 Remove and Replace Vehicle Chassis Units and Components or Unit MR04HV Remove and Replace Commercial Vehicle Chassis Units and Components PLUS: 1 Unit from the optional Units below: Unit MR05 Conduct Pre and Post Work Vehicle Inspections Unit MR09 Valet Vehicles Unit MR12 Remove and Replace Vehicle Transmission and Driveline Units and Components MR12HV Remove and Replace Commercial Vehicle Transmission and Driveline Units and Components Unit BP03 Remove and Fit Non Welded Non Structural Motorcycle Body Panels Unit AE03 Repair Electrical Units Unit 49 Process Payment Transactions Unit AE01 Locate and Correct Simple Electrical Faults Unit AE02+ Enhance Vehicle Electrical System Features or Unit AE03+ Repair Electrical Units Unit BP01 Remove and Fit Basic Mechanical, Electrical and Trim (MET) Components to Vehicles +NOTE The Unit not completed can be selected as your optional Unit, if not desired Automotive Skills Ltd.

5 S/NVQ Qualification Framework Level 3 Maintenance & Repair (LV, HV and MC) Level 2 7 Units to be achieved for the Maintenance and Repair Route Autoelectrical Level 3 6 Units to be achieved for the Autoelectrical Route Mandatory Units for All Routes: Unit G1: Contribute to Workplace Good Housekeeping Unit G2: Ensure Your Own Actions Reduce Risks to Health and Safety (ENTO Unit A) Unit G3: Maintain Positive Working Relationships PLUS: The required number of units from one of the routes below: Maintenance & Repair (LV, HV and MC) Mobile Electronics & Security MANDATORY UNITS: Unit G1 - Contribute to Workplace Good Housekeeping Unit G2 - Ensure Your Own Actions Reduce Risks to Health and Safety Unit G3 - Maintain Positive Working Relationships Unit MR07 Diagnose and Rectify Vehicle Engine and Component Faults Unit MR08 Diagnose and Rectify Vehicle Chassis System Faults or Unit MR08HV Diagnose and Rectify Commercial Vehicle Chassis System Faults or Unit AE06 Diagnose and Rectify Auxiliary Equipment Electrical Faults or Unit AE06MC Diagnose and Rectify Motorcycle Auxiliary Equipment Electrical Faults PLUS: 1 Unit from the optional Units below: Unit G6 Enable Learning Through Demonstrations and Instruction Unit MR06 Inspect Vehicles Unit MR10 Identify and Agree Customer Vehicle Needs Unit MR11 Overhaul Mechanical Units Unit MR13 Diagnose and Rectify Vehicle Transmission and Driveline System Faults Unit MR13HV Diagnose and Rectify Commercial Vehicle Transmission and Driveline System Faults Unit AE04 Diagnose and Rectify Engine Electrical Faults Unit AE05 Diagnose and Rectify Transmission and Chassis Electrical Faults Unit AE06 Diagnose and Rectify Auxiliary Equipment Electrical Faults or Unit AE06MC Diagnose and Rectify Motorcycle Auxiliary Equipment Electrical Faults Automotive Skills Ltd.

6 Unit G1 - Contribute to Workplace Good Housekeeping UNIT OVERVIEW This unit is about the routine maintenance of the workplace, carrying out basic, non-specialist checks of work tools and equipment, cleaning the work area and using resources economically. KEY WORDS AND PHRASES Cleaning agents: Examples include: solvents and detergents used for cleaning tools and equipment. Cleaning equipment: Any equipment relevant to the cleaning activities being undertaken, including manual and or electrically operated cleaning equipment. Legal requirements: Examples include: local bye-laws, Environmental Protection Act; Health and Safety at Work Act; Hazardous Substances Regulations (including COSHH) and any EU Regulations applicable. Personal Protective Equipment: Examples include: overalls, gloves, goggles and barrier cream. Resources: Examples include: power, cleaning materials, time. SCOPE OF THIS UNIT: All of the items listed below form part of this National Occupational Standard 1. Equipment maintenance covers a. routine checks on work tools and equipment b. cleaning work tools and equipment c. replacing minor parts d. visual inspection of electrical equipment 2. Housekeeping activities cover a. day to day work area cleaning b. clearing away c. dealing with spillages d. disposal of waste, used materials and debris 3. Work tools and equipment are a. hand b. electrical c. mechanical d. pneumatic e. hydraulic ESSENTIAL KNOWLEDGE You need to understand: Legislative and organisational requirements and procedures 1. the scope of your job responsibilities for the use and maintenance of hand tools, equipment and your work area. 2. workplace policies and schedules for housekeeping activities and equipment maintenance. 3. the manufacturer s requirements for the cleaning and general, non-specialist maintenance of the tools and equipment for which you are responsible. 4. the regulations and information sources applicable to workshop cleaning and maintenance activities for which you are responsible. 5. the importance of reporting faults quickly to the relevant person. 6. the importance of reporting anticipated delays to the relevant person(s) promptly. Equipment maintenance 7. how to select and use equipment used for basic hand tool maintenance activities. 8. how to store hand tools safely and accessibly. 9. how to report faulty or damaged work tools and equipment. 10. how to work safely when cleaning and maintaining work tools and equipment. General work area housekeeping 11. how to select and use cleaning equipment 12. how to use resources economically. 13. how to use work area cleaning materials and agents.

7 14. how to clean and maintain the work tools and equipment and work areas for which you are responsible. 15. how to dispose of unused cleaning agents, materials and debris. 16. the properties and hazards associated with the use of cleaning agents and materials. 17. the importance of wearing personal protective equipment. 18. the importance of using resources economically and for their intended purpose only. PERFORMANCE OBJECTIVES To be competent you must: a. wear suitable personal protective equipment throughout all housekeeping and equipment maintenance activities. b. select and use cleaning equipment which is: - of the right type - suitable for the task. c. use resources economically and for their intended purpose only, following manufacturers instructions and workplace procedures. d. follow workplace policies, schedules and manufacturers' instructions when cleaning and maintaining hand tools and equipment. e. clean the work area(s), for which you are responsible, at the specified time and frequency. f. carry out housekeeping activities safely and in a way which minimises inconvenience to customers and staff. g. follow the manufacturer's instructions when using cleaning and sanitising agents. h. ensure your housekeeping activities keep your work area clean and free from debris and waste materials. i. ensure your equipment maintenance activities keep your work tools and equipment fit for purpose. j. dispose of used cleaning agents, materials and debris to comply with legal and workplace requirements. k. store your work tools and equipment in a safe manner which permits ease of access and identification for use. l. report any faulty or damaged tools and equipment to the relevant person(s) clearly and promptly. m. report any anticipated delays in completion to the relevant person(s) promptly. EVIDENCE REQUIREMENTS General Requirements 1. produce evidence to show you meet all of the performance objectives consistently 2. produce evidence to show that you have covered all the items listed in the scope for this unit 3. produce evidence to show that you possess all the knowledge required 4. produce performance evidence resulting from work you have carried out on real vehicles in your normal workplace or in a realistic working environment (RWE) as managed and organised by an approved centre when naturally occurring performance evidence does not occur at frequent intervals in your normal workplace or when safety is at risk. 5. be observed by a qualified assessor carrying out work in - your normal workplace - and approved centre, or -a combination of both 6. Evidence from simulated activities is not acceptable for this unit. Specific Performance Evidence for this Unit 7. produce evidence of cleaning the part of the work area for which you are responsible on 3 separate occasions. 8. produce evidence of undertaking basic, routine checks of all the following types of work tools and equipment on 3 separate occasions: a. hand b. electrical c. mechanical d. pneumatic e. hydraulic

8 9. Your assessor must observe you cleaning the part of the work area for which you are responsible on at least 1 occasion and checking all the types of work tools and equipment specified above on at least 1 occasion. 10. Your evidence must include at least 2 instances of you cleaning the part of the work area for which you are responsible and at least 2 instances of you checking all the types of work tools and equipment specified above within your normal workplace.

9 Unit G2 - Ensure Your Own Actions Reduce Risks to Health and Safety UNIT OVERVIEW This unit covers the basic, legally required health and safety duties of everyone in the workplace. It describes the competence required to ensure that: - your own actions do not create any health and safety risks - you do not ignore significant risks in your workplace, and - you take sensible action to put things right, including reporting situations which pose a danger to people in the workplace, and seeking advice from others This unit does not require you to undertake a full Risk Assessment. It is about having an appreciation of significant risks in the workplace and knowing how to identify them and deal with them. When you have completed this unit, you will have proved you can: 1. Identify the hazards and evaluate the risks in your workplace 2. Reduce the risks to health and safety in your workplace KEY WORDS AND PHRASES The Health and Safety Executive (HSE) is the body appointed to support and enforce health and safety law. They have defined two important concepts as follows: Hazard: A hazard is something with potential to cause harm. Consideration of hazards should also include aspects of workplace security (e.g. theft, assault, insecure premises, etc.). Risk: A risk is the likelihood of the hazard's potential being realised. Note: Almost anything may be a hazard, but may or may not become a risk. For example: - A trailing extension lead from a piece of equipment is a hazard. If it is trailing across a passageway, there is a high risk of someone tripping over it, but if it lies along a wall out of the way, the risk is much less. - Toxic or flammable chemicals stored in a building are a hazard and by their nature may present a high risk. However, if they are kept in a properly designed secure store, and handled by properly trained and equipped people, the risk is much less then if they are left about in a busy workshop for anyone to use - or misuse. - A failed light bulb is a hazard. It if is just one bulb out of many in a room, it presents very little risk, but if it is the only light on a stairwell, it is a very high risk. Changing the bulb may be a high risk, if it is high up, or if the power has been left on, or low risk if it is in a table lamp which has been unplugged. - A box of heavy material is a hazard. It presents a higher risk to someone who lifts it manually than if a mechanical handling device is properly used. Workplace: This word is used to describe the single or multiple areas in which you carry out your work. Working practices: Any activities, procedures, use of materials or equipment and working techniques used in carrying out your job. In this unit it also covers any omissions in good working practice which may pose a threat to health and safety. Workplace policies: This covers the documentation prepared by the employer on the procedures to be followed regarding health and safety matters. It could be the employer's safety policy statement or general health and safety statements and written safety procedures covering aspects of the workplace that should be drawn to the employees' (and 'other persons') attention. Other persons: This phrase refers to everyone covered by the Health and Safety at Work Act, including visitors, members of the public, colleagues, contractors, customers, patients, students, pupils. Personal presentation: This includes personal hygiene, use of personal protective equipment, clothing and accessories suitable to the particular workplace. Responsible persons: The person or persons at work to whom you should report any health and safety issues or hazards. This could be a supervisor, line manager or your employer. Key Points Regarding Health and Safety Legislation and Regulations

10 Health and Safety at Work Act 1974 The Health and Safety at Work Act 1974 is the main piece of legislation under which nearly all the other regulations are made. It is for this reason that only this piece of legislation is specifically referred to in this unit. Employers have a legal duty under this Act to ensure, so far as is reasonably practicable, the health, safety and welfare at work of the people for whom they are responsible and the people who may be affected by the work they do. Under this Act it is also important to be aware that all people at work, not just employers, have a duty to take reasonable care to avoid harming themselves or others through the work they do. Risks should be reduced 'so far as is reasonably practicable'. This term means the duty-holder (in most instances the employer) can balance the cost against the degree of risk although obviously, any Health and Safety Inspectors would expect that relevant good practice is followed. According to the Act: Employers must safeguard so far as is reasonably practicable, the health, safety and welfare at work of all the people who work for them and 'other persons'. This applies, in particular, to the provision and maintenance of safe plant and systems of work, and covers all machinery, equipment and substances used. People at work also have a duty under the Act to take reasonable care to avoid harm to themselves or to others by their working practices, and to cooperate with employers and others in meeting statutory requirements. The Act also requires employees not to interfere with or misuse anything provided to protect their health, safety or welfare in compliance with the Act. Other legislation There is an array of health and safety regulations and codes of practice which affect people at work. There are regulations for those who, for example, work with electricity, or work on construction projects, as well as regulations covering noise at work, manual handling, working with VDUs, or dealing with substances hazardous to health, etc. The specific requirements for all or any of these can be obtained from HSE local offices. As many of the regulations are only relevant to certain workplaces or working practices, no specific reference has been made in the What you must know section to any of these regulations. The phrase 'your responsibilities for health and safety as required by any specific legislation covering your job role' is intended to relate to those specific pieces of legislation important to your workplace and or working practices which you should be able to find out about. SCOPE OF THIS UNIT: All of the items listed below form part of this National Occupational Standard 1. Risks resulting from a. the use and maintenance of machinery or equipment b. the use of materials or substances c. working practices which do not conform to laid down policies d. unsafe behaviour d. accidental breakages and spillages e. environmental factors 2. Workplace policies covering a. the use of safe working methods and equipment b. the safe use of hazardous substances c. smoking, eating, drinking and drugs d. what to do in the event of an emergency e. personal presentation ESSENTIAL KNOWLEDGE You need to understand: Health and Safety Legislation and Workplace Policies 1. your legal duties for health and safety in the workplace as required by the Health and Safety at Work Act your duties for health and safety as defined by any specific legislation covering your job role 3. agreed workplace policies relating to controlling risks to health and safety 4. responsibilities for health and safety in your job description 5. the responsible persons to whom you report health and safety matters Risks to Health and Safety

11 6. what hazards may exist in your workplace 7. the particular health and safety risks which may be present in your own job role and the precautions you must take 8. the importance of remaining alert to the presence of hazards in the whole workplace 9. the importance of dealing with or promptly reporting risks 10. the requirements and guidance on the precautions 11. the specific workplace policies covering your job role 12. suppliers' and manufacturers' instructions for the safe use of equipment, materials and products 13. safe working practices for your own job role 14. the importance of personal presentation in maintaining health and safety in the workplace 15. the importance of personal conduct in maintaining the health and safety of yourself and others 16. your scope and responsibility for rectifying risks 17. workplace procedures for handling risks which you are unable to deal with PERFORMANCE OBJECTIVES 1. Identify the hazards and evaluate the risks To be competent you must: a. name correctly and locate the persons responsible for health and safety in the workplace b. identify which workplace polices are relevant to your working practices c. identify those working practices in any part of your job role which could harm yourself or other persons d. identify those aspects of the workplace which could harm yourself or other persons e. evaluate which of the potentially harmful working practices and the potentially harmful aspects of the workplace are those with the highest risk to you or to others f. report those hazards which present a high risk to the persons responsible for health and safety in the workplace g. deal with the hazards with low risks in accordance with workplace policies and legal requirements. 2. Reduce the risks to health & safety in your workplace: To be competent you must: h. carry out your working practices in accordance with legal requirements i. follow the most recent workplace policies for your job role j. rectify those health and safety risks within your capability and the scope of your job responsibilities k. pass on any suggestions for reducing risks to health and safety within your job role to the responsible persons l. ensure your personal conduct in the workplace does not endanger the health and safety of yourself or other persons m. follow the workplace policies and suppliers or manufacturers instructions for the safe use of equipment, materials and products n. report any differences between workplace policies and suppliers or manufacturers instructions as appropriate o. ensure your personal presentation at work i. ensures the health and safety of yourself and others, ii. meets any legal duties, and iii. is in accordance with workplace policies EVIDENCE REQUIREMENTS General Requirements 1. produce evidence to show you meet all of the performance objectives consistently 2. produce evidence to show that you have covered all the items listed in the scope for this unit 3. produce evidence to show that you possess all the knowledge required 4. produce performance evidence resulting from work you have carried out in your normal workplace or in a realistic working environment (RWE) as managed and organised by an approved centre when naturally occurring performance evidence does not occur at frequent intervals in your normal workplace or when safety is at risk.

12 5. be observed by a qualified assessor carrying out work in - your normal workplace - and approved centre, or - a combination of both Specific Performance Evidence for this Unit 6. Evidence must be provided to demonstrate competence in identifying hazar ds with reference to working activities or aspects of the workplace and acting upon your decisions as to whether the hazard presents a high or low risk. 7. identify risks which may result from at least 2 of the items listed below: a. the use and maintenance of machinery or equipment b. the use of materials or substances c. working practices which do not conform to laid down policies d. unsafe behaviour e. accidental breakages and spillages f. environmental factors. 8. produce evidence of following at least 4 of the workplace policies listed below: a. the use of safe working methods and equipment b. the safe use of hazardous substances c. smoking, eating, drinking and drugs d. what to do in the event of an emergency e. personal presentation. 9. Your assessor must observe you following workplace policies on at least 2 occasions. 10. Your evidence must include risks you have identified from at least 1 of the items listed, and at least 3 instances of you following workplace policies, within your normal workplace.

13 Unit G3 - Maintain Positive Working Relationships UNIT OVERVIEW This unit is about maintaining good working relationships with all colleagues in the working environment by using effective communication and support skills. KEY WORDS AND PHRASES Operational Constraints: Examples include: variations in working patterns between you and your colleagues and day to day pressure on work time. SCOPE OF THIS UNIT: All of the items listed below form part of this National Occupational Standard 1. Colleagues are a. immediate work colleagues b. supervisors and managers 2. Requests for assistance covering a. technical assistance b. personal assistance ESSENTIAL KNOWLEDGE You need to understand: Your responsibilities and constraints 1. your own and your colleague s job role and limits of responsibility for giving advice and support. 2. the operational constraints which may affect interaction with colleagues. 3. lines of communication within your workplace. Communication skills and working relationships 4. how to use suitable and effective spoken communication skills when responding to and interacting with others. 5. how to adapt written and spoken communication methods to satisfy the needs of colleagues. 6. how to report problems using written and spoken methods of communication. 7. the importance of developing positive working relationships with colleagues - the effect on morale, productivity, and company image. 8. the importance of accepting other peoples views and opinions. 9. the importance of making and honouring realistic commitments to colleagues. PERFORMANCE OBJECTIVES To be competent you must: a. contribute actively to team working by initiating ideas and co-operating with colleagues. b. respond promptly and willingly to requests for assistance from colleagues which fall within the limits of your own job responsibilities and capabilities. c. where requests fall outside your responsibility and capability, refer colleagues to the relevant person(s). d. give colleagues sufficient, accurate information and support to meet their work needs. e. make requests for assistance to colleagues clearly and courteously. f. use methods of communication which meet the needs of colleagues. g. treat colleagues in a way which shows respect for their views and opinions and promotes goodwill. h. make and keep achievable commitments to colleagues i.. inform colleagues promptly of any problems or information likely to affect their own work. EVIDENCE REQUIREMENTS General Requirements 1. produce evidence to show you meet all of the performance objectives consistently 2. produce evidence to show that you have covered all the items listed in the scope for this unit 3. produce evidence to show that you possess all the knowledge required

14 4. produce performance evidence resulting from work you have carried out on real vehicles in your normal workplace or in a realistic working environment (RWE) as managed and organised by an approved centre when naturally occurring performance evidence does not occur at frequent intervals in your normal workplace or when safety is at risk. 5. be observed by a qualified assessor carrying out work in - your normal workplace - and approved centre, or - a combination of both 6. Evidence from simulated activities is not acceptable for this unit. Specific Performance Evidence for this Unit 7. gather witness testimony from your work colleagues and supervisor and or manager that you have work well with others and met the performance objectives for this unit. 8. Your assessor will make at least 3 observations of your interactions with others, most likely during their observations linked to your performance of technical work and these will be recorded.

15 Unit G6 - Enable Learning through Demonstrations and Instruction (ENTO Unit L11) UNIT OVERVIEW This unit is about demonstrating skills and methods to learners and providing instruction. KEY WORDS AND PHRASES Demonstration and instruction activities These include; demonstrating how equipment is used, showing a learner how to do something, giving learners instructions on what to do or how to carry out a particular activity, deciding when you should use demonstration or instruction to encourage learning, reviewing the potential use of technology-based learning, checking on the progress of learners and giving feedback to learners. SCOPE OF THIS UNIT: All of the items listed below form part of this National Occupational Standard. None has been defined for this unit. ESSENTIAL KNOWLEDGE You need to understand: The nature and role of demonstrations and instruction 1. the separate areas of demonstrations which encourage learning 2. which types of learning are best achieved and supported through demonstrations 3. how to identify and use different learning opportunities 4. how to structure demonstrations and instruction sessions 5. how to choose from a range of demonstration techniques Principles and concepts 6. how to put learners at their ease and encourage them to take part 7. how to choose between demonstration and instruction as learning methods 8. how to identify individual learning needs 9. which factors are likely to prevent learning and how to overcome them 10. how to check learners understanding and progress 11. how to put information in order and decide whether the language you will be using is appropriate 12. how to choose and prepare appropriate materials, including technology- based materials 13. the separate areas of instructional techniques which encourage learning 14. which types of learning are best achieved and supported through instruction External factors influencing human resource development 15. how to make sure everybody acts in line with health, safety and environmental protection legislation and best practice. 16. how to analyse and use developments in learning and new ways of delivery, including technology-based learning. PERFORMANCE OBJECTIVES 1. Demonstrate skills and methods to learners To be competent you must: a. base the demonstration on an analysis of the skills needed and the order they must be learned in. b. ensure that the demonstration is accurate and realistic. c. structure the demonstration so the learner can get the most out of it. d. encourage learners to ask questions and get explanation at appropriate stages in the demonstration. e. give learners the opportunities to practise the skill being demonstrated and give them positive feedback. f. give extra demonstrations of the skills being taught to reinforce learning. g. ensure that demonstrations take place in a safe environment and allow learners to see the demonstration clearly. h. respond to the needs of learners during the demonstration. i. reduce distractions and disruptions as much as possible. 2. Instruct learners To be competent you must:

16 a. match instruction to the needs of the learners. b. identify which learning outcomes will be achieved through instruction. c. ensure that the manner, level and speed of the instruction encourages learners to take part. d. regularly check that learners understand and adapt instruction as appropriate. e. give learners positive feedback on the learning experience and the outcomes achieved. f. identify anything that prevents learning and review this with the learners. EVIDENCE REQUIREMENTS General Requirements 1. produce evidence to show you meet all of the performance objectives consistently 2. produce evidence to show that you have covered all the items listed in the scope for this unit 3. produce evidence to show that you possess all the knowledge required. 4. produce performance evidence resulting from work you have carried out in your normal workplace or in a realistic working environment (RWE) as managed and organised by an approved centre when naturally occurring performance evidence does not occur at frequent intervals in your normal workplace or when safety is at risk. 5. be observed by a qualified assessor carrying out work in - your normal workplace - and approved centre, or - a combination of both 6. Evidence from simulated activities is not acceptable for this unit. Specific Performance Evidence for this Unit 7. provide ONE Record of the activity to be demonstrated PLUS 8. Records of TWO Observations by an Assessor or a Witness (This witness must have been agreed by the Assessor prior to the observation taking place). These observations must cover at least one demonstration and one instruction or a combination of both. 9. The observation and record MUST include the following evidence: a. Record It is expected that this will show: How you: - decided on the sequence of the demonstration - ensure that the demonstration is accurate and realistic - identified which learning outcomes will be achieved - will ensure a safe environment for the demonstration and allow all learners to see the demonstration clearly b. Observation This must show how you: - structured the demonstration so the learner got the most out of it - encouraged learners to ask questions and get explanations at appropriate stages in the demonstration - gave learners the opportunities to practice the skill being demonstrated - gave them positive feedback - reinforced learning by repeating the demonstration - responded to the needs of learners during the demonstration - reduced distractions and disruptions as much as possible - matched instruction to the needs of learners - ensured that the manner, level and speed of the instruction encourages learners to take part - regularly check that learners understand and adapt instruction as appropriate - gave learners positive feedback on the learning experience and the outcome achieved - identified anything that prevented learning and reviewed this with learners 10. In preparing the record you should consider the following: a. Which types of learning are best achieved and supported through demonstrations. b. How to choose between demonstration and instruction as learning methods. c. How to identify individual learning needs.

17 d. Which factors are likely to prevent learning and how to overcome them. e. How to choose and prepare appropriate materials, including technology-based materials. f. Which types of learning are best achieved and supported through instruction. g. How to make sure everybody acts in line with health, safety and environmental protection legislation and best practice. h. How to analyse and use developments in learning and new ways of delivery, including technology-based learning.

18 Unit MR01 - Carry Out Routine Vehicle Maintenance UNIT OVERVIEW This unit is about conducting routine examination, adjustment and replacement activities as part of the periodic servicing of vehicles. KEY WORDS AND PHRASES Agreed timescales: Examples include: manufacturer s recommended work times, job times set by your company or a job time agreed with a specific customer. Adjustments: Examples include: adjustments to clearances, gaps, settings, alignment pressures, tensions, speeds and levels, and adjustments to valves, ignition, fuel and emissions, brakes, transmission, lights, tyres, steering and body fittings. Commercial Vehicles These are medium and large goods vehicles of 3500kgs gross vehicle mass (GVM) and above. Components: Examples include: filters, drive belts, wiper blades, brake linings and pads, lubricants and fluids. Conformity: Examples include conformity to manufacturer s specifications, UK and European legal requirements where applicable. Systems testing equipment: Examples include: test instruments, emission test equipment, wheel alignment equipment, tyre tread depth gauges. Maintenance records: Examples include: records of vehicle inspection, manufacturers, fleet, company or customer job cards. Major service: As defined by manufacturers specifications appropriate to the vehicle being working upon. Vehicles: These can be any of the following - light vehicles, commercial vehicles and motorcycles. Routine vehicle maintenance: Examples include: conducting scheduled examinations, adjustments, replacements and replenishment of, or to, components and systems in accordance with manufacturer s instructions for the period and/or mileage interval. Vehicle technical data: Examples include: hard copy manuals, data on computer and data obtained from on-board diagnostic displays SCOPE OF THIS UNIT: All of the items listed below form part of this National Occupational Standard. 1. Sources of technical information are: a. vehicle technical data b. schedules of inspection c. regulations 2. Examination methods are: a. aural b. visual c. functional d. measurements 3. Assessments are for: a. malfunction b. damage c. fluid levels d. leaks e. wear f. security g. condition and serviceability h. conformity i. necessity for adjustment(s)

19 ESSENTIAL KNOWLEDGE You need to understand: Legislative and organisational requirements and procedures 1. the manufacturer s and legal requirements relating to routine maintenance activities for vehicle systems and components. 2. the legal requirements relating to the vehicle (including road safety requirements). 3. the health and safety legislation and workplace procedures relevant to vehicle maintenance activities and personal and vehicle protection. 4. your workplace procedures for - recording vehicle maintenance work and any variations from the original vehicle specification - the referral of problems - reporting delays to the completion of work 5. the importance of documenting vehicle maintenance information 6. the importance of working to agreed timescales and keeping others informed of progress. 7. the relationship between time and costs. 8. the importance of reporting anticipated delays to the relevant person(s) promptly. Use of technical information 9. how to find, interpret and use sources of technical information for scheduled maintenance activities, including on-board diagnostic displays. 10. the importance of using the correct sources of technical information. 11. the purpose of and how to use identification codes. Vehicle system operation 12. how engines, cooling systems, air supply and exhaust systems, fuel systems and ignition systems operate for the type(s) of vehicle on which you are working. 13. how clutch assemblies, clutch operating systems, manual gear boxes, automatic gear boxes, drivelines and hubs (if appropriate) and final drive assemblies operate for the type of vehicle on which you are working. 14. how suspension systems, steering systems, braking systems, non-electrical body systems, wheels and tyres operate for the type of vehicle on which you are working. 15. how batteries, starting systems, charging systems, lighting systems and ancillary equipment operate for the type of vehicle on which you are working. 16. the operating specifications and tolerances for the type(s) of vehicles on which you are working. Routine maintenance requirements 17. how to conduct scheduled, routine examination methods and assessments against vehicle specifications to identify damage, corrosion, inadequate fluid levels, leaks, wear, security problems and general condition and serviceability. 18. check and make adjustments to clearances, gaps, settings, alignment, pressures, tension, speeds and levels relevant to the engine area, transmission area, chassis area, electrical area and body (including to valves, ignition, fuel and emissions, brakes, transmission, lights, tyres, steering and body fittings). 19. how to replenish and replace routine service components and materials, including filters, drive, belts, wiper blades, brake linings and pads, lubricants and fluids. 20. how to recognise cosmetic damage to vehicle components and units outside normal service items 21. how to identify codes and grades of lubricants. 22. how to work safely avoiding damage to the vehicle and its systems. PERFORMANCE OBJECTIVES To be competent you must: a. use suitable personal protective equipment and vehicle coverings throughout all vehicle maintenance activities. b. use suitable sources of technical information to support all your vehicle maintenance activities. c. use the correct specifications and tolerances for the vehicle when making assessments of system and component performance. d. where the customer s vehicle falls outside the manufacturer s original specification, record details accurately and use this adapted specification as the basis for your examination and assessment.

20 e. examine the vehicle s systems and components following: - the manufacturer s approved examination methods - your workplace procedures - health and safety requirements. f. ensure your examination methods identify accurately any vehicle system and component problems falling outside the servicing schedule specified. g. carry out adjustments, replacement of vehicle components and replenishment of consumable materials following the manufacturer s current specification for: - the particular service interval - working methods and procedures - use of equipment - the tolerances for the vehicle. h. where system adjustments cannot be made within the manufacturer s specification, record the details accurately and take action which complies with the customer s instructions. i. work in a way which minimises the risk of damage to the vehicle and its systems. j. use suitable testing methods to evaluate the performance of all replaced and adjusted components and systems accurately, prior to returning the vehicle to the customer. k. report any problems or issues relating to the vehicle s condition or conformity to the relevant person(s) promptly. l. ensure your maintenance records are accurate, complete and passed to the relevant person(s) promptly in the format required. m. complete all vehicle maintenance activities within the agreed timescale. n. report any anticipated delays in completion to the relevant persons(s) promptly. EVIDENCE REQUIREMENTS General Requirements 1. produce evidence to show you meet all of the performance objectives consistently 2. produce evidence to show that your performance has covered all the items listed in the scope for this unit 3. produce evidence to show that you possess all the knowledge required. 4. produce performance evidence resulting from work you have carried out on real vehicles in your normal workplace or in a realistic working environment (RWE) as managed and organised by an approved centre when naturally occurring performance evidence does not occur at frequent intervals in your normal workplace or when safety is at risk. 5. be observed by a qualified assessor carrying out work in: - your normal workplace - an approved centre, or - a combination of both 6. Evidence from simulated activities is not acceptable for this unit. Specific Performance Evidence for this Unit 7. You must produce evidence of competently carrying out servicing activities on at least 3 different vehicles which collectively cover the scope for this unit. 8. Your assessor must physically observe you in your normal workplace successfully carrying out a range of servicing activities on at least 1 occasion which must include clearances, pressures, tensions and levels.

21 Unit MR02 - Remove and Replace Engine Units and Components UNIT OVERVIEW This unit is about removing and replacing units and components where dismantling and re-assembly of engine systems is required. It is also about evaluating the performance of replaced units and components. The units and components concerned are those outside those replaced as part of normal routine, vehicle maintenance (servicing) activities. KEY WORDS AND PHRASES Agreed timescales: Examples include: manufacturer s recommended work times, job times set by your company or a job time agreed with a specific customer. Commercial Vehicles These are medium and large goods vehicles of 3500kgs gross vehicle mass (GVM) and above. Units and components: Any unit or component from the engine system as defined in the Scoping Statement below. Vehicles: These can be any of the following - light vehicles, commercial vehicles, motorcycles, mopeds and scooters SCOPE OF THIS UNIT: All of the items listed below form part of this National Occupational Standard 1. Equipment is a. hand tools b. special workshop tools c. general workshop equipment d. electrical testing equipment 2. Testing methods are: a. visual b. aural c. functional 3. Unit and components are a. mechanical b. electrical 4. Engine systems are a. engine mechanical systems b. cooling systems c. air supply and exhaust systems d. fuel and ignition systems e. engine electrical systems f. lubrication systems ESSENTIAL KNOWLEDGE You need to understand: Legislative and organisational requirements and procedures 1. the legal requirements relating to the vehicle (including road safety requirements). 2. the health and safety legislation and workplace procedures relevant to vehicle maintenance activities and personal and vehicle protection. 3. your workplace procedures for - recording removal and replacement information - the referral of problems - reporting delays to the completion of work 4. the importance of documenting removal and replacement information 5. the importance of working to agreed timescales and keeping others informed of progress. 6. the relationship between time and costs. 7. the importance of reporting anticipated delays to the relevant person(s) promptly. Use of technical information 8. how to find, interpret and use sources of information applicable to unit and component removal and replacement within engine systems. 9. the importance of using the correct sources of technical information

22 10. the purpose of and how to use identification codes. Electrical and electronic principles 11. vehicle earthing principles and earthing methods. 12. electrical and electronic principles associated with vehicle engine systems, including types of sensors, actuators, their application and operation. 13. types of circuit protection and why these are necessary. 14. electrical safety procedures. 15. how warning, charging and starter circuits work. 16. electric symbols, units and terms. 17. battery charging. 18. electronic/electronic control system principles. Engine system operation and construction 19. how engine systems and their related units and components are constructed, dismantled and reassembled for the classification of vehicle worked upon. 20. how engine systems and their related units and components operate for the classification of vehicle worked upon. Equipment 21. how to prepare, test and use all the removal and replacement equipment required. Engine unit and component removal and replacement 22. how to remove and replace engine system mechanical and electrical units and components for the classification of vehicle worked upon. 23. how to file, fit, tap, thread, cut and drill plastics and metals. 24. how to select and fit gaskets, sealants, fittings and fasteners. 25. how to test and evaluate the performance of replacement engine units and components and the reassembled system against the vehicle operating specifications and any legal requirements. 26. the relationship between testing methods and the engine units and components replaced - the use of appropriate test methods. 27. the properties of jointing materials and when and where they should be used. 28. the manufacturer s specification for the type and quality of engine units and components to be used. 29. how to work safely avoiding damage to other vehicle systems, components and units and contact with leakage and hazardous substances. PERFORMANCE OBJECTIVES To be competent you must: a. wear suitable personal protective equipment and use vehicle coverings throughout all removal and replacement activities. b. support your removal and replacement activities by reviewing - vehicle technical data - removal and replacement procedures - legal requirements. c. prepare, test and use all the equipment required following manufacturers instructions. d. carry out all removal and replacement activities following; - manufacturers instructions - your workplace procedures - health and safety requirements. e. you work in a way which minimises the risk of: - damage to other vehicle systems - damage to other vehicle components and units - contact with leakage - contact with hazardous substances. f. ensure replaced engine units and components conform to the vehicle operating specification and any legal requirements. g. record and report any additional faults you notice during the course of your work promptly. h. use suitable testing methods to evaluate the performance of the reassembled system accurately. i. ensure the reassembled engine system performs to the vehicle operating specification and meets any legal requirements prior to return to the customer. j. ensure your records are accurate, complete and passed to the relevant person(s) promptly in the format required.