COMPREHENSIVE GUIDE TO LIFT TRUCK SERVICE

Transcription

1 COMPREHENSIVE GUIDE TO LIFT TRUCK SERVICE

2 OUR COMMITMENT TO PERFORMANCE IS YOUR UPTIME GUARANTEED. SCMH is fully committed to performance, translating for its customers, a promise only over 75 years of material handling expertise can deliver UPTIME GUARANTEED. Experience uninterrupted operations when you partner with SCMH for all your material handling needs. You will never have to deal with downtime again. We guarantee it. ZERO BREAKDOWNS GUARANTEED 4-HR RESPONSE TIME GUARANTEED PARTS FAST OR PARTS FREE When SCMH takes care of your planned and all other prescribed maintenance, we guarantee you will never have to deal with downtime. If you do, repair labor costs and loaner are free. Make SCMH your first choice when you need repair. Within regular working hours, we guarantee we ll get to you no later than four hours or your first hour of labor is free. SCMH holds a wide range of in-demand parts for all our major brands CAT, Mitsubishi, and Jungheinrich. We guarantee we can get you these commonly-stocked items the next business day or you ll get them free. Your parts and service sales representatives are available to consult with on details of all SCMH Uptime Guranteed programs SCMH-CAT

3 The SCMH difference is, we are committed to customers uptime. Everyday. And we are prepared to guarantee it.

4 LIFT TRUCK SOLUTIONS YOUR BUSINESS WILL BENEFIT FROM OUR TEAM S INDUSTRY KNOWLEDGE, AS THEY HELP REDEFINE YOUR FORKLIFT FLEET MANAGEMENT STRATEGY, OPTIMIZE YOUR FLEET S PERFORMANCE, AND ENSURE COST-EFFECTIVE SOLUTIONS ACROSS YOUR ORGANIZATION. WE VE GOT THE TOOLS IN HAND TO HELP YOU CONTROL COSTS, WHILE ENSURING YOUR LIFT TRUCKS PERFORM EVERY TIME. FT FLEET TRACK Fleet Track is a web-based application that provides a comprehensive view of an entire fleet. Service invoice transactions are loaded into Fleet Track via a daily upload and reports are re-calculated automatically. Fleet Track offers the following benefits: Helps improve efficiencies within your own locations Knows when it is time to replace, retire, move or eliminate an asset Provides the ability to review live reports Li LIFT LiNK Lift Link offers the following benefits: Technicians are better prepared to get your unit up and running quicker Hour meter readings notify you and SCMH that maintenance is due, which allows for easier, more convenient scheduling GPS location of the asset, and sending an alert when the asset leaves a designated area Real-time data and reports ng ngauge ngauge provides you with the ability of 24/7 access to customized online parts look-up and ordering. ngauge fits best if you complete your own maintenance and only need the ability to order parts. ngauge offers the following benefits: Search by truck model or part number Browse our product catalog Create parts lists and assign purchases to assets Access Cat, Mitsubishi, and Jungheinrich Lift Manuals

5 TECH EXPERTISE Our factory-authorized lift truck technicians are constantly updated and trained on the latest technological upgrades on lift trucks. Highly skilled and knowledgeable, they are equipped to diagnose, maintain, and repair the most modern lift trucks in the market today HOURS OF TRAINING ANNUALLY ON-SITE CLASSROOM TRAINING FACTORY-BASED TRAINING (USUALLY IN HOUSTON UNDER THE EXPERTISE OF MITSUBISHI CATERPILLAR FORKLIFTS AMERICA) COMPUTER-BASED, E-LEARNING HANDS-ON TRAINING PROGRESS TRACKING & MONITORING SCMH technicians are committed to performance ensuring delivery of excellent service, translating for its customers an uptime guarantee no other Southern California company offers. SCMH takes pride in its roster of technicians who exemplify SPECIAL values in everything they do. Sense of Urgency People Customer Integrity Accountability Leadership Not only are SCMH techs skilled, knowledgeable, and ahead of the pack when it comes to providing the most advanced repair and maintenance solutions, but more importantly, they always have the best interest of our customers at heart. Read about our SCMH expert techs at:

6 We d love the opportunity to structure a maintenance program that works best for you. CUSTOM APPROACH SCMH is among the most experienced lift truck service providers in Southern California. With the most comprehensive customer support programs, ranging from highly-trained technicians to an extensive in-stock parts availability, your uptime is guaranteed. Our preventive maintenance strategy works best in eliminating downtime as oppsoed to competitors common reactive approach. We keep breakdowns from happening so you can experience flawless operations. That s why while we have our standard service packages in place, we are also ready to structure a customized program specific to the needs of your fleet and operations. We understand that each equipment may vary in service needs and this is where SCMH s custom approach becomes beneficial to you.

7 RAPIDPARTS For nearly 30 years, Rapidparts has supplied competitive forklift parts for SCMH customers under the Promatch parts brand. We work with the top names in OEM and aftermarket manufacturers to cover your parts needs. STRENGTH OF THE SCMH SUPPORT RENTAL SOLUTIONS Consider it done. When it s urgent and things need to get going, rely on SCMH Rental Solutions and consider it done. Its wide-range of inventory and services respond to your operations specific needs at the time when you require it most. We provide a variety of material handling products for rent in Los Angeles, Orange County, and San Fernando Valley guaranteeing on-time delivery or no delivery charges apply.

8 How Can Planned Maintenance Help You? The life of your lift truck depends on the correct service. Without it, the consequences could be severe. A simple, customized service plan for scheduling analysis and maintenance on your lift truck has the ability to reduce your costs by diagnosing an issue before it becomes a costly problem. The unwelcome alternative: increased downtime, inefficient performance, and expensive repairs. Our investment in professionally trained service technicians, state-of-the-art diagnostic tools, thoroughly stocked GPS tracked and dispatched service vans, and an excellent parts inventory helps keep your lift trucks on the job. Minimize your risk and keep your lift trucks running at the lowest operating cost. We have multiple plans available that will allow you to take advantage of the expertise we can provide.

9 TM&R 1 SCMH Total Maintenance & Repair (TM&R) Program helps customers keep their lift trucks operating at peak performance and enables you to manage your equipment without having to worry about costly maintenance repairs. This program contains all planned maintenance in a fixed monthly rate. Benefits include: Preventive Maintenance at regularly scheduled intervals tailored to your specific business needs and performed on-site or in SCMH shop Allows budgeting at a fixed, known cost for the length of the contract Reduces the need for costly parts inventories, tooling and emergency equipment Ensures emergency repairs will be handled promptly and performed correctly MAINTENANCE PROGRAMS PM+ Benefit from the flexibility of SCMH s Planned Maintenance (PM) program. This 2 package provides all required preventative maintenance services on your lift truck for a predetermined amount of time, allowing you one low monthly charge. Benefits include: Factory required services Pre-determined monthly rate and duration of service Allows budgeting for your lift truck maintenance Reduces the need for unplanned costly repairs PM 3 Keep your material handling equipment out of the shop with a lift truck planned maintenance pay as you go program. Each program is scheduled to your specific production needs as determined by an evaluation of your operations, taking in to account: Current lift truck maintenance practices Hours lift truck is used in operation Lift truck application Based on the evaluation, an SCMH representative will design a maintenance schedule to keep your lift truck in optimal condition; resulting in longer equipment life, less downtime and greater trade-in value on your next lift truck purchase.

10 SERVICE PACKAGES IC / ELECTRIC PLANNED MAINTENANCE TRANSMISSION SERVICE CLEAN AND LUBE TRUCK VISUAL INSPECTION FORK INSPECTION TIRES BATTERY SAFETY EQUIPMENT ELECTRICAL HYDRAULIC SYSTEM BRAKES STEER AXLE STEERING MOTORS ELECTRICAL TEST CONDITION REPORT DIRTY OR CONTAMINATED TRANSMISSION OIL COULD RESULT IN DAMAGE TO CLUTCH PACKS, SEALS, AND BEARINGS. BROKEN OR WORN SEALS CAN RESULT IN OIL LEAKING INTO OPERATING ENVIRONMENT. ENSURE YOUR LIFT TRUCKS ARE SERVICED AT MANUFACTURER S PRESCRIBED INTERVALS. CLEAN AND LUBE TRUCK VISUAL INSPECTION FORK INSPECTION TIRES ENGINE & ACCESSORIES AIR CLEANER BATTERY SAFETY EQUIPMENT ELECTRICAL HYDRAULIC SYSTEM BRAKES STEER AXLE STEERING CHARGING SYSTEM TRANSMISSION CONDITION REPORT DRAIN FLUID CHANGE FILTER REFILL FLUID ADJUST INCHING PEDAL

11 HYDRUALIC SERVICE DIFFERENTIAL SERVICE FORKLIFTS ENCOUNTER HARSH ENVIRONMENTAL CONDITIONS SUCH AS EXTREME TEMPERATURES AND PROLONGED EXPOSURE TO CHEMICALS. DIFFERENTIALS ARE CRITICAL TO THE TRANSFER OF TORQUE TO THE WHEELS PARTICULARLY WHEN LOADED FORKLIFTS MAKE TURNS. PERFORMING SERVICE ON DIFFERENTIALS ARE IMPORTANT NOT ONLY FOR THE UPKEEP OF THE EQUIPMENT BUT FOR THE SAFETY OF THE OPERATORS. PUMP OUT FLUID CHANGE FILTER REFILL FLUID DRAIN & REFILL DIFFERENTIAL

12 COOLING SYSTEM SERVICE COMPLETE BATTERY SERVICES 100 COOLANT DETERIORATES OVER TIME, REDUCING THE EFFECTIVENESS OF ADDITIVES AND CHANGING THE PH FACTOR. BOTH CAN DAMAGE THE WATER PUMP, RADIATOR AND ALUMINUM COMPONENTS. A DAMAGED FAN BLADE MAY CAUSE VIBRATION, WHICH CAN DAMAGE THE BEARINGS AND RADIATOR. LET TRAINED TECHNICIANS TAKE CARE OF DISPOSING HARMFUL CHEMICALS. KEEP YOUR EMPLOYEES AWAY FROM CORROSION AND AIRBORN PARTICLES. SCMH OFFERS A COMPREHENSIVE BATTERY PACKAGE ON SERVICING ALL YOUR BATTERY AND CHARGER NEEDS EVALUATION ACID ADJUSTMENT 03 CELL AND BATTERY REPLACEMENT 04 CLEAN AND NEUTRALIZE 05 INSPECT CHARGING STATIONS 06 BATTERY WATERING PROGRAMS WEEKLY/BI-WEEKLY DRAIN RADIATOR REPLACE: HOSES THERMOSTAT & GASKET RADIATOR CAP COOLANT SERVICE PACKAGES 03

13 00-HOUR SERVICE REPLACE FUEL FILTER ENGINE OIL & FILTER TRANSMISSION FLUID & STRAINER HYDRAULIC FLUID & STRAINER DIFFERENTIAL OIL AIR CLEANER ELEMENT LUBRICATE TIE ROD PINS MAST SUPPORT KING PINS MOUNTING BUSH OF REAR AXLE CHECK/CLEAN/DRAIN BRAKE DRUM NUTS & BOLTS BRAKE DRUM & SHOES RADIATOR FIN ELECTRICAL WIRES ENGINE IDLE SPEED INTAKE EXHAUST VALVE + CHECK CLEARANCE POSITIVE CRANKCASE VENTILATION VALVES & HOSES TAR IN VAPORIZER INJECTION NOZZLE SPARK PLUG + CHECK GAP ALTERNATOR STARTER BATTERY + CHECK SPECIFIC GRAVITY OF ELECTROLYTE LAST CHANCE FILTER 2000-HOUR SERVICE REPLACE FUEL FILTER ENGINE OIL & FILTER TRANSMISSION FLUID & STRAINER HYDRAULIC FLUID & STRAINER DIFFERENTIAL OIL AIR CLEANER ELEMENT HYDRAULIC OIL SERVICE BRAKE FLUID ENGINE COOLANT FUEL FILTER 02 LUBRICATE TIE ROD PINS MAST SUPPORT KING PINS MOUNTING BUSH OF REAR AXLE CHECK/CLEAN/DRAIN BRAKE DRUM NUTS & BOLTS BRAKE DRUM & SHOES RADIATOR FIN ELECTRICAL WIRES ENGINE IDLE SPEED INTAKE EXHAUST VALVE + CHECK CLEARANCE POSITIVE CRANKCASE VENTILATION VALVES & HOSES TAR IN VAPORIZER INJECTION NOZZLE SPARK PLUG + CHECK GAP ALTERNATOR STARTER BATTERY + CHECK SPECIFIC GRAVITY OF ELECTROLYTE LAST CHANCE FILTER RADIATOR FILLER CAP RADIATOR RUBBER HOSE INTAKE & EXHAUST + CHECK CLEARANCE HYDRAULIC CONTROL VALVE HYDRAULIC PUMP FRONT AXLE POWER STEERING CYLINDER REAR AXLE STEERING GEAR BOX T/M GEAR & BEARING INCHING PEDAL + ADJUST STEER KNUCKLES

14 SCMH believes a safe working environment must always come first. That s why it continues to offer its customers operator safety training classes. SCMH has structured full-line courses on forklift operator safety training that are among the very few in the industry to meet all current Occupational Safety and Health Administration (OSHA) requirements. SCMH s experienced forklift trainers have instructed thousands of operators for hundreds of multi-national companies in over 30 years. OPERATOR SAFETY TRAINING PROGRAMS OPERATOR TRAINING COURSES Covers safety and basic fundamentals of operating forklifts, reach & stand-up trucks, and pallet jacks. SCMH s OSHA-endorsed training structure has been employed by hundreds of companies and thousands of lift truck operators in Los Angeles and Orange County. OST QUARTERLY OPERATOR SAFETY TRAINING REFRESHER OST RECERTIFICATION COURSE AERIAL & SCISSOR LIFTS OST TRAIN THE TRAINER 2-DAY FULL COURSE TRAINER REFRESHER 1-DAY COURSE AERIAL TRAINER TRAIN THE TRAINER

15 TRAIN-THE-TRAINER COURSES The Train-the-Trainer courses empower you to train forklift operation in your own organization. It is designed to aid in presenting an effective means of training your operators in handling forklifts safely in your work environment in compliance with both Federal and Cal/OSHA standards. The program aims to impart valuable knowledge so you may train your forklift operators with confidence. Certification is valid for three years.

16 LOS ANGELES & ORANGE COUNTY SLAUSON AVE. WHITTIER, CA SAN FERNANDO VALLEY 9430 TOPANGA CANYON BLVD., SUITE 108. CHATSWORTH, CA SCMH-CAT