15.0 Release Spotlight December Our top new features:

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1 Our top new features: Plus: 15.0 Release Spotlight December 2011 Mini-rules: Save time with the simplification of the main items of the purchase conditions. CO 2 indicator: helping corporations fulfill their Corporate Social Responsibilities, you can now calculate and compare carbon emissions associated to travel. Amadeus positions itself as a neutral provider of emissions data, relying on ICAO 1 as the official company source for emissions data calculation and opening up systems for private data integration. Offers: a first step to storing alternative trip proposals, enabling travel agents to issue an notification with interchanging trips and travellers to review them online within the booking tool. Integration of market specific features (Thalys subscription program, Deutsche Bahn Bahncard, Spanish resident discount fares) offering greater local flexibility and content. 1 International Civil Aviation Organisation Page 1 of 7

2 Amadeus online multi-gds self-booking tool gives corporate travellers unparalleled choice and control over their trips while complying with their company s travel policies. With the new features of version 15.0, Amadeus e-travel Management gives you more in the areas of: Value Features Mini-rules Simplification and translation in all e-travel Management languages, of the main items of the purchase conditions. CO 2 indicator Display and report of the carbon emissions for each travel recommendation throughout the availability and booking flows, relying on ICAO as the official company source for emissions data calculation and opening up systems for private data integration CO 2 indicator - Allows the comparison of different routes so that the best itinerary can be chosen according to its carbon footprint and within corporate policy: on air or including both air and rail when the customer can provide the pre-calculated data for SNCF, Deutsche Bahn and Swedish Rail. Offers Gives travel agents the possibility to store and exchange travel proposals with travellers via a central facility. This first phase includes the display of offers to travellers online and the possibility for them to confirm from the booking tool (generating an to the travel agency). Integration of market specific features (Thalys subscription program, Deutsche Bahn Bahncard, Spanish resident discount fares) offering greater local flexibility and content. And much more... Mini-rules - Phase 1 Once activated (Amadeus GDS only), the mini-rules will simplify the following main items of the purchase conditions: Advance purchase Minimum stay Maximum stay Penalties Voluntary changes Refund These will be synthesised and available in each of the existing e-travel Management languages (15). Page 2 of 7

3 Figure 1: Purchase conditions link Figure 2: Purchase conditions panel extract Benefits: Easier to read and understand for non-travel professionals, simplified fare conditions help in efficient trip management. As they originate from real-time information provided by the airline, they also guarantee the accuracy of the summarised information to corporations and their travellers. Furthermore, the fact that travellers will have an immediate understanding of the restrictions associated to a chosen fare, thanks to the translation already provided, should trigger fewer calls to their agencies. Page 3 of 7

4 CO 2 indicator With this enhancement, Amadeus satisfies corporations needs to calculate and compare their carbon emissions. Estimation of aircraft emissions and their allocation to individual passengers is a complex exercise. Existing calculators offer significantly different results. Amadeus chose to partner with ICAO (International Civil Aviation Organisation) since its calculator guarantees the neutrality, global reach and legitimacy needed to provide CO 2 estimations that customers can trust. ICAO uses transparent and publically available information for the various factors which contribute to the calculation of the emissions associated with the individual passenger s air travel. Each recommendation of the travel itinerary will now feature its associated carbon emission, within a summary at the top of the page for Air. For multi-leg recommendations, the total carbon emission is displayed as well. ICAO does not cover Rail, however pre-calculated CO 2 emissions data can be processed (for SNCF, Deutsche Bahn and Swedish Rail) when uploaded beforehand by customers and/or partners. Figure 3: Schedule driven availability page with CO 2 emissions Page 4 of 7

5 Figure 4: Fare driven availability page with CO 2 emissions Figure 5: Trip summary page with CO 2 emissions Benefits: Corporations will be able to measure and control their carbon emission, based on a neutral emission calculator. This further reinforces their position with regards to environmental considerations, which is an expectation both from their customers and their employees. TMCs will respond better to their clients needs and expectations as well as to national carbon regulations. In addition they have the possibility to upload the branded CO 2 data they may have calculated in their own reporting systems within Amadeus e-travel Management With the CO 2 indicator, travellers awareness to carbon footprint is heightened and they have the possibility to choose the best itinerary comparing Air and Rail within corporate policy. Page 5 of 7

6 Offers Phase 1 The overall objective is to merge benefits from travel expertise offered by the travel agent and from the automation provided by online booking tools. This feature (available for communities operating on Amadeus GDS only) introduces Amadeus Offers, a unique travel demand and pre-booking tool allowing travel agents to store and exchange travel proposals with travellers via a central facility. This first phase includes the online display to travellers of offers created by a Travel Agent and the possibility for the traveller to confirm them online (generating an to the agent). Itinerary proposals will be stored in the same passenger record. Figure 6: Proposals retrieved page Benefits: TMCs will be able to streamline demand management, from trip proposal handling in the prebooking phase to rebooking during a trip, as well as providing a valuable source of business intelligence and reporting. The integration of Offers will save time and money thanks to automated processes which replace time-consuming workarounds. Customer loyalty & retention will be improved as travellers will have access to several alternatives to a trip. Efficient one-to-one service provides customers with a faster, more convenient travel experience. Storage in one single passenger record facilitates customer servicing. Page 6 of 7

7 Plus: Market specific features: These features entail eligible discounts based on the community s configuration, the traveller s profile data and on the requested itinerary. This offers greater choice as well as differentiators to corporate customers, enabling them to save time and find the most appropriate fare in one single point of sale. - Integration of new Thalys subscription program: allowing discounts linked to Business, Premium and Week-End passes. This functionality enhancement improves the level of discounts attached to a business trip by applying new discounts proposed to frequent travellers and facilitates travel organisation aligned with company policy - Integration of the new Deutsche Bahn Bahncard: allowing business travellers to benefit from additional discounts available for Deutsche Bahn starting Dec Integration of Spanish resident discount fares: allowing residents of the Balearics, Canaries, Ceuta and Melilla to obtain discounts when travelling to and from the Spanish mainland or within these territories. Page 7 of 7