AUTOMATION MAINTENANCE AUTOMATION MAINTENANCE

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1 AUTOMATION MAINTENANCE AUTOMATION MAINTENANCE

2 PROFESSIONALISM AND EXPERTISE Administration, maintenance and management of industrial plants and systems Corrective maintenance and preventive maintenance Proprietary technologies: PH puts its technicians at your disposal for training sessions at its Customers own facilities Sessions can be managed using tickets, via , text message, or telephone calls The expertise of our highly qualified personnel encompasses the following fields electrical (technicians with Italian qualification levels PES, PAV and PEI) electronics mechanical mechatronics software We are present throughout the Italian peninsula and islands Workplace safety training, general and specific, pursuant to Legislative Decree 81/08 Training in the use of MEWPs, category-3 PPE, certification for working at heights, certification for forklift operation Spare-part management, shipping and inventory with dedicated hubs Assembly, dismantling and retrofitting of plants and installations in Italy and abroad Help Desk Service Technical oversight and plant management using our personnel during peak times in production THE NUMBERS STAFF: over 180 qualified and trained technicians JOBS PERFORMED: over 3,000 per year SLA: 3 hours AVAILABILITY: 24 hours a day, 365 days a year COVERAGE: throughout Italy

3 ion AUTOMATION MAINTENANCE The complex field of technological maintenance services for automated plants and systems across a broad swathe of the market, ranging from the handling of post and packages to large-scale automated storage facilities, pharmaceutical automation and automated food processes, is a strategic one for PH facility. PH facility has innovated this market by essentially shifting the company focus from machine to man, shaping employees through in-depth technical training with the aim of transforming them into genuine diagnosticians, trained to take a comprehensive view of a plant or system and detect any defects or malfunctions rapidly and effectively. This makes it possible not only to minimise the time it takes to find and implement a solution, but also to plan out the work of the construction technicians in a way that is targeted, surgical and free from error. PH facility has invested and continues to invest constantly in training and in the most state-of-the-art tools, so as to ensure that each of its technicians is not only able to manage his own work but is also internally connected with the company s neural network, which provides support for all of his needs and aims in the service of the Customers satisfaction. 3

4 THE NETWORK SERVICE CENTRES The revolution that PH facility has brought about in the field of services for the automation sector stems from the creation of a constantly growing network of technicians spread across Italy and abroad, capable of working in physical synergy with each other and transmitting their information within an information network that is able to bring together the best SLAs for the resolution of problems just in time, regardless of where or how they have arisen. That is one of the reasons why PH facility is partnered with the largest construction companies in the international field of automation, in which it has over 180 systems-specialist technicians. These set up new automation systems and keep over onehundred and fifty plants and systems working at peak efficiency, thanks to widespread distribution and a level of nationwide coverage that is unparalleled in the market. That means it is able to be at its Customers facilities in less than 2 hours from the time they call, so as to provide a perfect diagnosis and the expertise that only a system specialist can offer.

5 POSTE ITALIANE The Poste Italiane is the most meaningful and efficient test to measure the functional effectiveness and the success of the maintenance model offered by PH facility, which was given the opportunity to present its model to the Customer thanks to its partnership with Leonardo Automation (formerly Selex ES), which had expressed a strong desire to modernise its offering in the industrial sector by joining its vast experience as a builder of automation systems for the field of post, packages and luggage with our company s experience in the world of industrial services, entrusting us with the operational aspects of its systems. CUSTOMERS 5

6 The case in point involved 16 large Postal Mechanisation Centres scattered non-synergistically throughout Italy, far away from each other and disconnected. The job was rendered more burdensome by the Customer s request to satisfy the requirement of complete control with demanding SLAs, 24-hour on-site support and a system availability of above 97% over any given 24-hour period. PH facility accepted the challenge, applying a systematic approach of business process improvement to every process, whereas the former service providers had essentially simply introduced to every single centre the skills that were exclusive to that particular site, with the result that they only partially succeeded, at a very high cost and through the use of an unusually high number of resources, in satisfying the Customer s needs. Moreover, they had the disadvantage of having to suffer the burden of heavy financial penalties, which had a negative effect on their profit and loss account. PH facility, whose company culture is the product of facility management, which is a culture of service, took on this industrial project by proposing a plan that was utterly new, one that was very well-received during the tender phase. By training multitasking technicians throughout the country, each capable of working with any type of system, optimizing or supplementing their expertise, it built an initial company network, in which all of the technicians dedicated to the plan for the just-in-time resolution of problems were constantly connected. Moreover, it set up a barycentric network of efficient mini-branch offices furnished with rest areas (guest lodgings, relaxation areas) where the personnel indispensable at various management levels could be moved and could stay. Such staff was always assisted by the company s internal and central technicians, so as to optimize the work force without weighing too heavily on the system in financial terms. The result of the business process re-engineering model was that the Leonardo Automation / PH facility team was able to nearly eliminate financial penalties and, furthermore, to streamline the performance of the systems belonging to the Customer, the Italian Postal System, thereby promoting a new and more modern method of business process modelling.

7 MANAGEMENT AND STAFF OPERATION SERVICE DIRECTOR Operation Services Director Corrado Cugnetto Staff Monica Macchi Fabio Andreozzi Giulio Negrini CONTACT INFORMATION Tel Fax Mobile Corrado Cugnetto Operation Services Director Mobile

8 phfacility.it SA 8000:2014 ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007 PH facility Srl Via San Pio X 20-28R Genova ITALY