LIFE SUPPORT INTERNATIONAL, INC. TERMS & CONDITIONS

Transcription

1 Rev LIFE SUPPORT INTERNATIONAL, INC. TERMS & CONDITIONS GENERAL Because f certain restrictins, (LSI) cannt ffer all prducts t all custmers. LSI Reserves the right t refuse sale f any prduct n ur site if it falls under this criteria. Items are nt available fr retail sale. LSI des nt accept Phne Orders. All RFQ s, Qutes & Orders must be submitted in writing. LSI s Minimum Order is $500.00, Minimum rder quantities may als apply. Payment Methd is per Terms f Qutatin. When nt specified, Packaging per MIL-STD applies. LSI s prducts can be viewed nline at Availability is subject t change at any time; The Quted lead time may change prir t placement f yur PO. LSI will nt ship until the Order has been cmpletely filled* (*unless therwise arranged) Fr mre detailed Terms & Cnditins, please see belw. DOMESTIC ORDERS LSI requires all rders be placed in writing. Fr Dmestic Purchase Orders by Fax r please include the fllwing: Qutatin Reference Full Name Exact Billing Address ( f Credit Card) Exact Shipping Address (if Different than Billing) Valid Cntact Infrmatin (Valid phne, Fax & ) The Equipment yu wish t rder: Yu Must Specify Part Numbers / Stck Numbers, Descriptins, Quantities, Sizes & Clrs (if required). Shipping Preferences: LSI can ship UPS (United Parcel Service, FedEx (Federal Express), USPS (U.S. Pstal), Truck Freight, r Air freight. LSI reserves the right t ship best way (i.e., least expensive way pssible) LSI can supply yu with an estimated cst f shipping if yu request. CREDIT CARDS: We accept VISA, MASTERCARD, and AMERICAN EXPRESS. Credit Card Transactins (Nn USG) ver $ will be assessed a 1.5% Fee. LSI has a $500 Minimum Order Plicy. Minimum Order Quantities may apply. INTERNATIONAL ORDERS LSI requires all rders be placed in writing. Fr Internatinal Purchase Orders by Fax r please include the fllwing:

2 Qutatin Reference Full Name Exact Billing Address ( f Credit Card) Exact Shipping Address (if Different than Billing) Valid Cntact Infrmatin (Valid phne, Fax & ) The Equipment yu wish t rder: Yu Must Specify Part Numbers / Stck Numbers, Descriptins, Quantities, Sizes & Clrs (if required). Shipping Preferences: LSI can ship UPS (United Parcel Service, FedEx (Federal Express), USPS (U.S. Pstal), Truck Freight, r Air freight. LSI reserves the right t ship best way (i.e., least expensive way pssible) LSI can supply yu with an estimated cst f shipping if yu request. LSI Des Nt Accept Internatinal Credit Cards. Please inquire fr Internatinal Bank Transfer Infrmatin. Recipient is respnsible fr all duties & taxes that may apply. BANK TRANSFER INFORMATION Payment must be made in US Dllars (USD) All Bank transfers must be paid by the applicant Yu may need t include $25 fr Bank Transfer Fees. Check drawn n any ther bank than US cannt be accepted Please inquire fr Internatinal Bank Transfer Infrmatin. SHIPPING CHARGES Shipping / Freight charges apply t Orders when Qutes state FOB: Langhrne r FOB Factry. Shipping, handling and insurance charges depend upn the weight & vlume f the bx(es) being shipped, the value f the rder and the final destinatin f the shipment. Due t restricted delivery areas, excessive weight r versized packages that cannt be serviced by ne carrier, we may be frced t substitute r use multiple carriers when necessary. We will use ur best effrts t select the mst ecnmical methd f shipment. DOMESTIC ORDERS:UPS, FedEx are the preferred methd f shipping INTL ORDERS: Internatinal UPS, FedEx, and Airfreight are the preferred methd(s) f shipping. Recipient is respnsible fr all duties & taxes that may apply. NEXT DAY AIR is nly available t physical addresses in the cntinental U.S. This is nt available fr P.O. Bx, APO/FPO r Internatinal addresses. Items must be acknwledged as in stck fr next day shipping t apply. We can nly qute estimated shipping charges. We will nt knw the exact amunt until the equipment is packed and weighed at the time f shipping. Third Party Billing: LSI is able t ship n a custmer s UPS r FedEx accunt number if supplied. When yu receive yur shipment, please nte the ttal amunt shwn n the invice is the amunt charged t yur credit card. Yu are nly charged fr the items shipped, plus shipping & Handling.

3 Unless therwise arranged, yu will nt be inviced fr backrdered items until the backrder is shipped. Additinal shipping charges will be added fr multiple shipments f backrdered items. HAZMAT SHIPPING CHARGES A Minimum $35.00 HAZMAT Handling fee will be added t Nrmal Shipping charges. HAZMAT shipping charges cannt be refunded except in the case f defective items. If yu d need t return a Hazardus Materials Items, please call LSI ( ) as certain regulatins apply. Fr Dmestic Orders, dangerus gds that are 1.4G Hazardus class can nly be shipped FedEx Pririty Air r FedEx Grund. LSI Cannt ship HAZMAT Items t a PO Bx. A valid physical street address must be supplied. Fr Internatinal Orders, authrizatin t Imprt and apprval by carrier will be required prir t rder acceptance. DANGEROUS GOODS: CO2 & LITHIUM BATTERIES DANGEROUS GOODS: LIFE RAFTS DANGEROUS GOODS: PYROTECHNICS / FLARES DAMAGED OR MISSING ITEMS All merchandise is triple checked befre shipment, any discrepancy shuld be reprted within 10 days f the receipt f the item. Items rdered tgether are nt necessarily shipped r delivered n the same day. Wait a few days befre cntacting us if yu are Missing a Package When a small item has been rdered and cannt be lcated, please very carefully check the packing material. Small items d have a tendency t be lst in packaging material Fr packages damaged during shipment r fr missing items (except thse n backrder), yu cannt cllect fr breakage, damage r shrtages unless yu keep the riginal shipping cntainer / paperwrk. N matter what the shipping methd, if any package shws signs f external damage, please d nt accept it. Refuse it and insist the carrier tell yu what prcedure t fllw. If any package shws signs f external damage NOTIFY US IMMEDIATELY. If there is cncealed damage NOTIFY US IMMEDIATELY (+1 (215) ) and we will tell yu what prcedure t fllw. CANCELLATION & RETURN POLICY / RESTOCKING FEE All returns must be authrized by Authrized unused equipment returns are accepted within 90 Days f the date f Purchase. Hwever, n equipment may be returned t LSI withut first cntacting us. If LSI allws the return f gds f any gds, it shuld be understd: There will be a minimum restcking fee f 25% Any line, fabric, r webbing that has been cut int length is subject t a restcking fee f 30% Custm rders made t yur specificatins cannt be returned fr exchange r credit. Please include funds fr shipping exchanged items.

4 After inspected fr cnditin, reserves the right t either replace r repair the items, r refund yur mney. Our guarantee cvers any defect in material r wrkmanship ccurring under nrmal use within a reasnable amunt f time. If we must return the equipment t the manufacturer fr repair, and there is a charge, custmers will be billed at cst fr the charge. Smke Signals cannt be returned. Shelf Life Items with mre than 5% Shelf Life exhausted are nt subject t return withut prir apprval. HAZMAT shipping charges cannt be refunded fr returns r exchanges After 60 Days, we strngly recmmend that any defective merchandise be returned directly t manufacture stating the date f purchase and surce f supply. By ding s, time and expense will be saved. In the event that yu need t return an item, please fllw the fllwing directins: 1. Cntact Life Supprt Internatinal prir t returning the item fr RMA # & Prcedure. 2. All returned merchandise must be in riginal cnditin alng with packaging (i.e., warranty inf, instructins, bx, etc. 3. Include a cpy f the packing slip 4. A nte with full explanatin f the return must accmpany any returned item 5. Return package via pst ffice (insured) t ur mailing address. CONTRACT SALES Our cntract sales department is dedicated t prviding yu with the best pssible service. Due t ur ISO quality plicy, all cntract sales, requests fr qutes, and requests t set up a new accunt must be submitted in writing. GOVERNMENT PURCHASE ORDERS LSI requests that all gvernment sales and requests fr qute t be submitted in writing. LSI Cage Cde 0B2S0 LSI Duns # GSA Schedule: GS-07F-0359U DISCLAIMERS & WARNINGS As f January 2017, this web site, and its fferings supersede ALL previus editins. Typgraphical r missin errrs may ccur in prices, descriptive cpy, r phtgraphy. Life Supprt Internatinal reserves the right t crrect these errrs r withdraw the ffer. Specificatins, clrs, legal restrictins, prices, and availability are subject t change at any time withut ntice. It may be necessary t substitute an item with a prduct f equal r better value that varies frm ur catalg descriptin. If we shuld run ut f stck n an item, we'll back-rder that item fr yu if the value is ver $25. Items less than $25 will be cancelled. Shuld there be a lengthy delay in availability f an item, we will cancel and issue a refund (if due).

5 Read and fllw all perating instructins and all manufacturer specificatins, instructins, advice and requirements fr use f equipment. Use nly manufacturer recmmended cmpatible cmpnents. Examine and replace ANY defective, wrn r deterirated cmpnent part. Examine all gear and equipment, including all fittings, buckles, snaps, r ther fasteners befre each use f any prduct. Use nly thse prducts designed fr its specified use. D nt exceed recmmended r stated frces, speeds, r ther factrs regarding safe use f the equipment. Read and fllw all warning labels, manuals, instructins, training r experience requirements and recmmendatins and all recgnized use prcedures. Check and calibrate all similar equipment befre each use. Be extremely careful and cautius. Knw and examine yur equipment befre each use. Review emergency prcedures befre each use. WARNING: ANY PERSON USING EQUIPMENT SOLD BY LIFE SUPPORT INTERNATIONAL, INC. IN ANY MANNER IS PERSONALLY RESPONSIBLE FOR LEARNING PROPER TECHNIQUES INVOLVED, AND ASSUMES ALL RISKS AND ACCEPTS FULL AND COMPLETE RESPONSIBILITY FOR ANY AND ALL DAMAGES, INCLUDING DEATH, WHICH MAY RESULT FROM THE USE OF ANY EQUIPMENT SOLD BY LIFE SUPPORT INTERNATIONAL, INC. TENSILE STRENGTHS MAY DECREASE DEPENDING UPON USE OR STORAGE CONDITIONS. WARNING: FAILURE TO FOLLOW ALL WARNINGS, INSTRUCTIONS AND REQUIRED PROCEDURES MAY RESULT IN SERIOUS INJURY OR DEATH. LIMITED WARRANTY Life Supprt Internatinal (LSI) warrants t the riginal purchaser that prducts manufactured and/r sld by LSI will be free frm defects in materials and wrkmanship. This expressed warranty and all implied warranties impsed by law are limited t ne-year duratin frm the date f purchase. LSI will repair r replace any prduct returned under warranty if, in LSI s judgment the prduct has nt been misused r altered. N further warranties exist r are implied by LSI due t the high risks invlved in rescue services, which can be reduced nly thrugh the skill, training, and judgment f the individual participant. LSI shall nt be liable fr any and all cnsequential damages arising ut f the breach f the expressed r implied warranties n sales by LSI prducts. This limited warranty in n way limits r alters ther manufacturer s warranties n prducts that are sld r distributed by LSI. *NOTE*: Sme states d nt allw limitatin n hw lng an implied warranty lasts nr the exclusin r limitatin f incidental r cnsequential damages, s the abve limitatins may nt apply.