Wholesale & Logistics sector Overview

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2 Wholesale & Logistics sector Overview The wholesale sector purchases products from manufacturers, producers or sometimes importers and then re-sells these products. Customers include trade, retailers and institutions (such as governments) who sometimes purchase products in bulk before on-selling them directly to public consumers. Some manufacturers have their own separate sales branches to function as wholesalers. Logistics is the process of purchasing, storing and distributing products. > > A large sector linked very closely to the transport industry, wholesale is a high turnover, low margin business. > > It contains more than one-third of all retail businesses turning over $2 million or more. > > Two-thirds of the almost 16,000 employees are male and more than half are aged 40 or older there are very few youth, largely due to driving and safety requirements. Wholesale products are fairly evenly divided into: > > basic materials (grains, petrol, wool etc) > > machinery & motor vehicle (including medical and scientific equipment) > > personal and household goods. Some retailers have components of wholesaling and logistics within their own business, especially larger chains that purchase in bulk and distribute among their own outlets. 2

3 What Jobs are available? > > Assistant manager > > Delivery driver > > Dispatch & receiving clerk > > Distribution manager > > Forklift operator > > Human resources manager > > Import / export manager > > Storeperson > > Supervisor > > Team leader > > Wholesale sales assistant There are also opportunities to move into specialist executive roles in finance, management and it. > > Inventory and supply officer > > Logistics clerk > > Machine operator > > Office assistant > > Packer and labeller > > Purchasing clerk > > Retail sales assistant > > Sales & marketing manager 3

4 Wholesale & Logistics - sa Retailing statistical snapshot Characteristics WHolesale & Logistics Sector Retail Sector Average Total number of businesses % of businesses with turnover: < $200K, $200K+ 44%, 56% 48%, 52% Number of employees Employees in management roles 4324 people = 10% 1149 people = 20% Employees in technical and trade roles 1028 people = 4% 577 people =10% Employees in sales roles 3439 people = 54% 2464 people = 42% Employees in support roles 5867 people = 32% 1695 people = 28% Average no. of employees per business* 4 6 Ratio of male to female employees 65% male / 35% female 43% male / 57% female Age profile breakdown: < 19yrs, 20 39yrs, 40+yrs 4%, 44%, 52% 21%, 42%, 37% * This average is representative of all businesses within this sector. A sector with a large number of micro businesses may distort the average. The statistical data used in this publication has been derived from information provided by the Australian Bureau of Statistics which includes: C- Data Online 2006 Census collated by State/Territory (ste) and Industry of Employment (anzsic06) (IND06P) & Catalogue no Counts of Australian Businesses, including Entries and Exits, Jun 2003 to Jun

5 Industry snap shot Name: Tom Jones Age: 27 Place of Work: Retail Parcel Management Role: Courier Benefits: I work for Retail Parcel Management as a courier doing store transfers for retailers. I have a set run everyday for a certain amount of stores and both deliver and pick up items. It is a very flexible role and I have been working for 3½ years in the job, after looking for a change from my previous role. It is a great job as you get to deal with lots of different people, however as you can imagine dealing with lots of different people there can sometimes be some difficult moments. The best advice I have received has been to agree with everyone. I would say to people entering the industry to be as personable as you can and to be approachable. I would encourage others to work in the retail industry because it s great for meeting people and fun! Estimated salary range for this job: $61K $80K 5

6 Where Do I start? > > casual staff are needed prior to busy periods such as Christmas > > ask about doing a school-based apprenticeship in retail or transport and logistics > > A Certificate ii in Retail (no prerequisites) shows your interest in customer service > > a short course in fork-lift driving or handling hazardous chemicals or a Certificate ii in Transport and Logistics may help you get your first job > > Contact a warehouse and logistics company about potential vacancies > > Register with labour hire firms who recruit casual staff for distribution centres 6

7 RETAIL TRAINEESHIPS A great way to combine Learning and Earning! Get paid to get a nationally recognised qualification in an exciting industry with lots of career options. What s in it for you? Your career in retail starts here! Get a nationally recognised qualification Earn money while you are training Learn new skills Work in the largest employment sector in SA Have a great career path with lots of opportunities! Contact ATEC Australian Apprenticeships Centre on (08) for more information about traineeships in the Retail Industry in Adelaide. 7

8 Industry snap shot Name: Lisa-Marie Ennis Role: Sales Support Representative Place of Work: E.T. Browne Pty Ltd (Palmer s) Age: 31 Qualifications: Bachelor of Management (Marketing) Benefits: I started in retail as a supermarket casual, moving into cosmetics sales when I finished school. This provided lots of training opportunities and led to managing a cosmetics counter in a major department store, a job which I maintained part-time while studying my degree. After a period in an advertising agency and an overseas holiday, I became a Marketing Coordinator with a wholesaler/importer of fragrances and skincare. Within 18 months I was Assistant Brand Manager. This led to my current role selling Palmer s Skincare. There s good money to be earned and I ve travelled around Australia with work. I love the social aspects of my job as I ve met a lot of great people. And working for a wholesale company has also I meant I receive lots of free products! Estimated salary range for this job: $61K $80K 8

9 Qualities to get a job? For sales: > > Good personal presentation > > Excellent communication skills > > Able to understand and remember product information > > Enjoy meeting people and presenting products For inventory/logistics: > > Enjoy clerical and admin tasks For warehouse / transport work: > > Enjoy practical and manual activities > > Safety conscious > > Able to judge distances > > Physically fit and able to lift heavier weights > > Attention to detail > > Good maths skills > > Methodical approach to work > > Attention to detail 9

10 Tasks & working conditions Tasks will vary depending on the type of role. Sales staff tasks are similar to retail customer service, merchandising and demonstrating products. Inventory and logistics staff schedule, monitor and record the flow of products; receive, process and despatch orders; and prepare schedules for production or delivery. Warehouse staff use fork-lifts and other machinery to load and un-load products and ensure they are stored appropriately in the correct area. Staff may also assemble, package and label goods for delivery. There is some paperwork to track activities and accuracy is essential. Theft minimisation and damage control is important in all work areas. 10

11 WE TAKE THE HAIRDRESSING TRADE SERIOUSLY We think the Co-op story is worth telling. Owned by hairdressers, for hairdressers. The Hair Co-op has been supporting the hair and beauty industry for more than 67 years. We are the specialists in the trade with the widest range of products in SA, together with experienced staff who speak the hairdressing language. Career opportunities include: Administration Warehousing Sales Management Customer Service Cash and Carry Store Management Hairdressers Co-operative Society Ltd T City (08) P PO BOX Gouger Street, Adelaide SA

12 Retail is Everywhere Sectors EXECUTIVE Usually requires the Graduate Certificate or higher qualification in addition to significant industry experience CEO Regional /Area Manager Business Owner State Manager National Manager CEO Regional/Area Manager Business Owner MANAGEMENT Usually requires a level of skill equal to a Diploma and at least 5 years experience Senior Buyer Purchase Manager Merchandise Manager Visual Merchandiser Marketing Manager Display Manager Head Merchandiser Accountant / Financial Manager Web Sales / IT Manager Loss Prevention Manager Product Specialist Lawyer Marketing Manager Promotions Manager Advertising Manager Logistics Manager Supply Chain Manager Warehouse Manager Operations Manager Store Manager HR Manager Operations Manager Training Manager SUPERVISORY Usually a skill level equal to a Certificate III or IV qualification or at least 3 years experience Buyer Assistant Buyer Trainee Buyer Visual Merchandiser Display Designer Shop Fitter Merchandiser Store Maintenance Officer Credit & Loan Officer Loss Prevention Supervisor IT Support Technician Assistant Sales Manager Floor Manager Team Leader Department Manager Distribution Manager Storeperson Despatch Coordinator OHS Supervisor Staff Supervisor Roster Manager Training Manager ENTRY LEVEL Usually a skill level equal to completion of at least Year 10, Certificate I or II qualification Sales Assistant Store Person Re-filler Night Fill Replenishment Housekeeping Apprentice Shop Fitter Clerk Customer Service Cleaner Loss Prevention Officer Sales Assistant Sales Representative Warehouse Attendant Forklift Operator Delivery Driver Some retail jobs involve working across multiple occupations and streams. For example the manager of a small shoe store can be the buyer, visual merchandiser, sales assistant, cleaner and staff supervisor. 12 PROCURE PRESENT SUPPORT SELL DISTRIBUTE MANAGE SA Retail Careers Atlas 2010 > 49

13 What training is Available? Retail Qualifications Certificate ii in Retail Certificate iii in Retail Certificate iv in Retail Management Diploma of Retail Management Diploma of Visual Merchandising Certificate ii in Wholesale Certificate iii in Wholesale (There will be changes to the wholesale qualifications when the new Retail Training package is released late 2011.) Relevant Qualifications From Other Industries Wholesale & Logistics Specific Certificate ii, iii & iv in Transport and Logistics (Warehousing and Storage) Certificate ii & iii in Transport and Logistics (Logistics Operations) Certificate ii & iii in Driving Operations Certificate iv in Transport and Logistics (Logistics) Certificate iv in Matériel Logistics Diploma of Logistics Diploma of Matériel Logistics Diploma of Purchasing Advanced Diploma of Matériel Logistics Bachelor of Management Logistics and Supply Chain Management Qualifications can be achieved through an Australian Apprenticeship or through a nationally accredited training course. RelateD sectors All retail sectors 13

14 EMployers > > E.T. Browne Pty Ltd (Palmer s) > > Hair Co-op > > Retail Parcel Management > > Adelaide Produce Market > > Australian Liquor Marketers > > Australian Wholesale Timbers sa > > Bare All Nail and Beauty Wholesalers > > Burns Ceiling and Building Supplies > > Campbell s Cash & Carry Wholesale CAReeR InfoRMation (go to career pathways) > > iga Distribution > > sa Gourmet Meat Pty Ltd > > The Cleaners Service Centre 14 To find out more about retail careers visit: Proudly produced by Service Skills sa 2011 PH: (08)

15 COMMERcial PARtneR Retail EXecutive PARtneRS This publication has been produced as an outcome of the Retail Executive Master Plan Project which is being proudly facilitated by Service Skills sa and part funded by the South Australian Government through the Department of Further Education, Employment, Science & Technology. 15

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