Sistemi ICT per il Business Networking

Transcription

1 Corso di Laurea Specialistica Ingegneria Gestionale Sistemi ICT per il Business Networking EANCOM Docente: Vito 1 aprile EAN EAN International is an international association managing a world wide system which enables the identification and communication of information related to products, services, utilities, assets, transport units and locations This is achieved through the development and maintenance of multi-industry numbering, bar coding, EDI and XML standards The aim of these standards is the creation of a global, multisectorial standard, which provides a common language for international trade 1

2 EANCOM EANCOM is a detailed implementation guideline of the UN/EDIFACT standard messages UN/EDIFACT messages are often complex and users may easily misunderstand the principles and original intentions of message's designers EANCOM guideline is a subset of UN/EDIFACT messages, providing clear definitions, explanations and examples which allow trading partners to exchange commercial documents in a simple, accurate and cost effective manner EANCOM also incorporates into the electronic messages, the GS1 standards of physical identification of trade items, logistics units and the Global Location Numbers identifying the trading partners It allows to integrate the physical flow of goods with related information sent by electronic means EANCOM The messages available in the EANCOM standard cover the functions required to effect a complete trade transaction: the messages which enable the trade transaction to take place, e.g. price catalogue, purchase order, invoice, etc the messages used to instruct transport services to move the goods the messages used in settlement of the trade transactions settlement of the trade transactions through the banking system 2

3 The flows and trading partners in EANCOM EANCOM and Identification Numbers EDI does not only rely on the use of agreed message standards but also on the use of international codes rather than codes based upon bilateral agreements between two trading partners Use of internationally recognised codes will naturally simplify implementations with future trading partners EAN provides the infrastructure for a total coding solution 3

4 Product Numbers: EANCOM and Identification Numbers Global Trade Item Number (GTIN) Location Numbers: Global Location Number (GLN) Logistic Units: Serial Shipping Container Code (SSCC) EANCOM and Identification Numbers Product Numbers: Global Trade Item Number (GTIN) The use of international, unique product codes is particularly important in open distribution environments The EAN international article numbering system is the only one which, on an international scale, allows for every item and its variants EAN numbers can also be if necessary, physically marked on the item to which it relates, both in human and machine readable form through the use of bar codes, allowing rapid and automatic data recognition 4

5 EANCOM and Identification Numbers Product Numbers: Global Trade Item Number (GTIN) for uniquely identifying trade items (products and services) sold, delivered, warehoused, and billed throughout the retail and commercial distribution channels provides an accurate, efficient and economical means of controlling the flow of products and information through the use of an all-numeric identification system provides the capability to deliver unique identification worldwide a key component of e-commerce transactions and communications EANCOM and Identification Numbers Company Prefix the number assigned to a company by GS1 (uniqueness throughout the world) Item Reference the number assigned to uniquely identify a trade item within the company Check Digit Check Digit a calculated one-digit number used to ensure data integrity 5

6 EANCOM and Identification Numbers Product Numbers: Global Trade Item Number (GTIN) UCC-12 (Twelve Digits) Six digits representing the UCC Company Prefix Five digits representing the Item Reference number One digit representing the Check Digit UCC-12 (Twelve Digits) Seven digits representing the UCC Company Prefix Four digits representing the Item Reference number One digit representing the Check Digit EANCOM and Identification Numbers Product Numbers: Global Trade Item Number (GTIN) UCC-12 (Twelve Digits) Eight digits representing the UCC Company Prefix Three digits representing the Item Reference number One digit representing the Check Digit UCC-12 (Twelve Digits) Nine digits representing the UCC Company Prefix Two digits representing the Item Reference number One digit representing the Check Digit 6

7 EANCOM and Identification Numbers Product Numbers: Global Trade Item Number (GTIN) EAN/UCC-13 (Thirteen Digits) Twelve digits containing the EAN.UCC Company Prefix and Item Reference number One digit representing the Check Digit EAN/UCC-14 (Fourteen Digits) One digit representing the Indicator digit to indicate packaging level Twelve digits containing the EAN.UCC Company Prefix and Item Reference number One digit representing the Check Digit EAN/UCC-8 (Eight Digits) Seven digits containing a EAN.UCC Company Prefix and Item Reference number One digit representing the Check Digit EANCOM and Identification Numbers Location Numbers: Global Location Number (GLN) Location or company identification: names and addresses, information about particular locations and special trading requirements do not need to be communicated for every transaction The necessary information is communicated once necessary information is communicated once, entered onto computer files and subsequently retrieved by reference to a location number 7

8 EANCOM and Identification Numbers Location Numbers: Global Location Number (GLN) provides a standard means to identify legal entities, trading parties and locations to support the requirements of electronic commerce designed to improve the efficiency of integrated logistics while contributing added value to the partners involved, as well as to customers Examples of parties and locations that can be identified with GLNs are: Functional entities - e.g., a purchasing department within a legal entity, an accounting department, a returns department, etc. Physical entities - e.g., a particular room in a building, warehouse, warehouse gate, etc. Legal entities/trading Partner e.g., buyers, sellers, whole companies, subsidiaries or divisions, etc. EANCOM and Identification Numbers Location Numbers: Global Location Number (GLN) Company Prefix the number assigned to a company by GS1 (uniqueness throughout the world) Location reference the number assigned by the holder of the Company Prefix to uniquely identify a location within the company Check Digit Check Digit a calculated one-digit number used to ensure data integrity 8

9 EANCOM and Identification Numbers Serial Shipping Container Code (SSCC) a standard designed for the unique identification of individual transport packages Use of the SSCC with EDI can support operations such as despatch, shipment tracking and distribution All the information pertaining to the goods within the transport package or container is communicated in advance via EDI by means of the EANCOM Despatch Advice message At the receiving point, all the information related to the goods in the container can be referenced by scanning the EAN SSCC (equivalent to a container licence plate) to access the information held on file Serial Shipping Container Code (SSCC) 9

10 EANCOM Messages The business messages available in EANCOM can be divided into the following categories: Master Data Messages Business Transactions Messages Report and Planning Messages General Message Master Data Messages These contain data which rarely changes (product measurements, names and addresses, etc): The Party Information message: is used to identify all the locations name, address, contact persons, financial accounts, etc) associated to subsequent commercial transactions and their related operational information. The Product Information messages: provide parties with information containing the descriptive, logistical and financial details of a product or a service. 10

11 Business Transactions Messages These cover the general trading cycle from quotation request to remittance advice: Quotation messages contain all details relevant to the supply of the goods or services requested by the potential buyer (terms of delivery, payment terms, price, allowances and charges, etc) Purchase Order set of messages relates to the ordering process from a proposed order, subsequent changes and the eventual order confirmation (relevant quantities, dates, location of delivery, etc) Transport and Logistics messages provide information related to the despatch transport and receipt of previously ordered products Invoice and Remittance Advice messages relate to the payment of the goods supplied. The buyer can automatically reconcile the suppliers invoice using the product receipt information Report and Planning Messages These messages include general trading reports which allow partners to plan for the future: They enable trading partners to exchange precious information in order to understand each others requirements. They provide valuable and up-to-date reports and forecasts reports and forecasts concerning delivery, sales and stocks and enable the partners involved to plan their activities and marketing strategies. 11

12 Security Messages These messages are only available in the EANCOM version 2002, Syntax 4. The secure authentication and acknowledgement message is used in order to transmit the digital signature, related information to verify the signature by the recipient, and the references to the data secured. The security key and certificate management message can be used to transmit the public key of the sender to the recipient. The recipient is then able to verify digital signatures in further transmissions. It is also possible to make references to certificates from certification authorities (trust centres). Other messages Syntax and Service Report Message The Syntax and Service Report message may be sent by the receiver of any EDIFACT message to acknowledge or refuse an interchange, functional group or message. General Message The General message may be used to send data for which there is no specific standard message 12

13 Messages currently contained in EANCOM Master Data messages 13

14 Party Information message (PARTIN) The first message exchanged between trading partners in the beginning of a commercial relationship Used to provide location information operational, administrative, commercial and financial data (e.g. name and address, contact persons, financial accounts, etc.) Physical and functional locations are identified by EAN location numbers which are referred to in subsequent commercial transactions The message will be exchanged again if there are any changes or updates to such information at a later stage of the trading relationship, so that the partner's master data files are maintained current Product Inquiry message (PROINQ) This message enables a buyer to inquire on a product or group of products from a master product catalogue according to some criteria The Product Inquiry message may request information in order to select a specific group or family of products from a suppliers entire product catalogue determine the availability, lead-time and/or general commercial/sales conditions for a specific product This message allows a manufacturer and/or supplier to send the buyer only information for those products the buyer is specifically interested in rather than the entire product catalogue The Product Inquiry message may be responded to by a Price/Sales Catalogue and/or Product Data message depending on the business requirements expressed in the message 14

15 Price/Sales Catalogue message (PRICAT) The message is used as a catalogue or list of all of the supplier's products or as an advanced warning to particular changes in the product line The message might indicate only general information about the products, valid for all customers or provide a single customer with specific product information such as special pricing conditions Each product in the catalogue is assigned a standard EAN number which will be referred to by the supplier's customers in future transactions The message would be resent when there are any changes, deletions or additions to the supplier's products The Price/Sales Catalogue message can also be used by suppliers to feed a central catalogue of products, making the information available to all interested parties Product Data message (PRODAT) The Product Data message is similar message to the Price/Sales Catalogue message in that it is used to exchange product related information between trading partners The fundamental difference between the messages is that the Product Data message is used to provide technical and functional data related to products (e.g. the technical specifications of an electrical product, the ingredients of a cake, etc.) and does not include any commercial terms and conditions Data exchanged in the Product Data message normally does not change very frequently 15

16 Business Transactions messages Tendering and Purchasing Request for Quotation message (REQOTE) Transmitted by a buyer to its (potential) supplier requesting a quotation for the supply of goods or services The message will refer to the location and product codes exchanged previously in the Party Information and Price/Sales Catalogue Messages 16

17 Quotation message (QUOTES) Transmitted by the supplier to it s (potential) buyer in response to a previously received request for quotation for the supply of goods or services The quotation should provide details on all aspects previously requested by his customer The information sent in a quotation may directly lead to a Purchase Order being placed by the customer Purchase Order message (ORDERS) Transmitted by the customer to his supplier to order goods or services and to specify the relevant quantities, dates and locations of delivery The message will refer to the location and product codes exchanged previously in the Party Information and Price/Sales Catalogue Messages Intended to be used for the day to day ordering transaction with a general rule to place one Purchase Order per delivery per location However it is possible to request deliveries in several locations and at different dates The primary point of business interface primary point of business interface between two organisations 17

18 Purchase Order Response message (ORDRSP) Sent by the supplier to his customer in relation to one or more goods items or services to acknowledge the receipt of the Purchase Order, to confirm its acceptance, to propose any modifications, or to notify non-acceptance of all or part of the Purchase Order The Purchase Order Response may also be used to respond to a Purchase Order Change Request Message Purchase Order Change Request (ORDCHG) Sent by the customer to the supplier to specify the details concerning modifications to a previously sent Purchase Order The customer may request to change or cancel one or more goods items or services Timing is a critical issue for purchase order changes To prohibit changes past a certain cut-off time While line item changes are generally accepted, certain changes (such as buying location, ship to location and other related information) might require the original order to be cancelled and a new one generated 18

19 Business Transactions messages Logistic Service Providers Cargo/Goods Handling and Movement message (HANMOV) This message addresses the indirect flow of goods between supplier and buyer through a warehouse, distribution centre or logistics service provider and caters for the following functions: the preparation of goods for shipment, the picking of goods according to instructions, the packing or unpacking of goods, the marking and labelling on the packages of goods, and instructions regarding the movement instructions regarding the movement of goods between warehouses 19

20 Instruction to Despatch message (INSDES) Message from a party (e.g. buyer or supplier) to another party (e.g. Logistic Service Provider) who has control over ordered goods, providing instructions to despatch or collect a consignment according to conditions specified in the message The message may be used to identify the delivery location(s), identify the date(s) on which delivery should take place, indicate that the despatch is subject to cash on delivery, etc. Because the third party service provider is outside the normal buyer to supplier order process, the Instruction to Despatch message may be used by the supplier or buyer to inform the third party service provider of information stated in the purchase order which is required for the effective despatch of the goods, e.g. terms of delivery, transport equipment required for the delivery Business Transactions messages Transport 20

21 Firm Booking message (IFTMBF) Message from a party booking forwarding and/or transport services for a consignment to the party providing those services containing conditions under which the sender of the messages requires the services to take place A firm booking message is a commitment from the consignor to the carrier or forwarder to avail of certain services and is used for planning or operational purposes by the carrier or forwarder Booking Confirmation message (IFTMBC) Sent by a carrier or forwarder, to the consignor booking services, providing confirmation of a booking for a specified consignment A confirmation may indicate that the booking of a consignment is accepted, pending, conditionally accepted or rejected 21

22 Transport Instruction messages (IFTMIN) Sent by a customer to his supplier of transport services (who may or may not be the supplier of the goods) requesting the transportation of a single consignment of goods to a specified delivery point or points The instruction may be for one or several goods items which may be specially packaged for transport purposes Identification of transport packaging may be achieved through the use of EAN Serial Shipping Container Codes (SSCC) Multiple Transport Instruction message (IFTSUM) Message from the party issuing either an instruction or a booking regarding forwarding/transport services for multiple consignments (the equivalent of multiple Transport Instruction messages) under conditions agreed, to the party arranging the forwarding and/or transport services The message results in a transport contract transport contract for multiple consignments and is primarily meant for administrative purposes 22

23 Transport Status message (IFTSTA) This message allows for the exchange of information regarding the status of the physical movement of consignments or goods at any point (in time or place) within the full transport chain The message may be sent as the result of a request for information regarding a consignment or consignments on a scheduled basis at predetermined times on the occurrence of a selected event on the occurrence of an exceptional event as agreed by the partners involved Arrival Notice message (IFTMAN) This message is sent by the party providing forwarding and/or transport services, to the party indicated in the contract (e.g. the consignor), giving notice and details of the arrival of a consignment The message may also be used to provide proof of delivery information One arrival notice message should always equal one consignment 23

24 Business Transactions messages Despatch And Receipt Despatch Advice message (DESADV) Message specifying details for the goods despatched under conditions agreed between the buyer and the seller with the function of advising the consignee of the detailed contents of a consignment The message relates to a single despatch point and a single or multiple destination points and it may cover a number of different items, packages or orders The message allows the consignee to know what materials were despatched and when, allowing the consignee to prepare the reception of the goods and to cross-check check the delivery with the order 24

25 Despatch Advice message (DESADV) At point of receipt, the total number of containers can be verified against the Despatch Advice The Despatch Advice combines order and shipment information into one message Information can then be communicated to inbound carriers, internal receiving departments, inventory control and outbound carriers The key to success of the Despatch Advice is advanced notification The Invoice completes the ordering cycle by matching the Purchase Order and shipment information and relating it to a request for payment Receiving Advice message (RECADV) Sent by the customer or recipient of goods to the seller to communicate business needs related to the receipt of goods The message relates to a single despatch point and a single receiving point and allows the customer to confirm receipt of goods, advise of any discrepancies between goods received and accepted and goods ordered or despatched when used in conjunction with the Despatch Advice The Receiving Advice can provide information on lost, damaged or missing goods and provide instructions or suggested actions for the identified discrepancies The Receiving Advice may also be used for intra- organisational stock transfers between distribution centres or warehouses 25

26 Business Transactions messages Payment Invoice message Sent by the supplier to the customer claiming payment for goods or services supplied under conditions agreed by the seller and the buyer The seller may invoice for one or more transactions referring to goods and services related to one or more order The invoice may contain references to payment terms, transport details and additional information The invoice document allows a buyer to record payment information and automatically update applicable financial systems 26

27 Tax Control message The Tax Control message may be sent by the supplier to the customer summarising the tax related information for an invoice or batch of invoices Generally it accompanies the actual invoice or batch of invoices The message may also be sent by either party to third parties, auditors, tax authorities in summary form to detail the tax information over a period of time Remittance Advice message A communication between buyer and seller which provides a detailed accounting information relative to a payment, or other form of financial settlement, on a specified date for the provision of goods and/or services as detailed in the advice The message may be initiated by either the buyer or seller The Remittance Advice is a notice of payment to be made, both national and international, covering one or more transactions Each Remittance Advice is calculated in only one currency and relates to only one settlement date 27

28 Commercial Account Summary message The Commercial Account Summary message enables the transmission of commercial data concerning payments made and outstanding items on an account over a period of time The message may be exchanged by trading partners or may be sent by parties to their authorised agents (e.g. accountants) Commercial Dispute message A notice of commercial dispute against one or more INVOIC messages (e.g. commercial invoice, credit note, etc.) which is usually raised by the buyer to notify the supplier that something was found to be wrong with an invoice which detailed goods delivered or the services rendered (incorrect price, incorrect product identification, no proof of delivery, etc.). The buyer may use the message to supply the following information: non-acceptance of an Invoice message containing errors, with a mandatory indication of error(s) providing the reason for nonacceptance and an indication of the corrections to be made, acceptance of an Invoice message containing errors and, if necessary, an indication of error(s) and an indication of the corrections to be made 28

29 Multiple Payment Order message Sent by the Ordering Customer (normally the Buyer) to its bank, to instruct the bank to debit one or more accounts it services for the Ordering Customer, and to arrange for the payment of specified amounts to several Beneficiaries (normally the Supplier) in settlement of the referenced business transaction(s) The Multiple Payment Order may cover the financial settlement of one or more commercial trade transactions such as invoices, credit notes, debit notes etc. Report and Planning messages 29

30 Order Status Enquiry message This message may be sent by a buyer to a supplier to request information on the current status of a previously sent order(s) The message may be used to request status information for a previously transmitted Purchase Order message, Cargo/Goods Handling and Movement message, or Instruction to Despatch message Order Status Report message The Order Status Report message may be used by a supplier to report the status of an order This message may be sent as a reply to an Order Status Enquiry sent by a buyer or buyer's agent or a report sent at regular intervals as agreed by the parties The message may be used to report status information for a previously transmitted Purchase Order message, Cargo/Goods Handling and Movement message, or Instruction to Despatch message 30

31 Announcement for Returns message The Announcement for Returns message is used by a party to announce to another party details of goods for return due to specified reasons (e.g. returns for repair, returns because of damage, etc.) The message may be used by the message sender to request credit for goods, or the replacement of goods from the message recipient due to a problem being discovered (e.g. goods received in bad condition, goods received but not ordered, goods which have exceeded their expiry date without being sold, etc) with the goods after the delivery process has been completed (i.e. the goods have been received and checked at case level and a Receipt Advice has been issued) Instructions for Returns message This message is the means by which a party informs another party whether and how goods shall be returned The sender of an instruction for returns message will normally have previously been informed by the recipient of the intention to return goods by means of the Announcement for Returns message The Instruction for Returns message may be used to inform a party if the sender refuses, or does not require, return of the goods 31

32 Inventory Report message This message enables customer and supplier to exchange information related to held and planned or targeted inventories The Inventory Report can cover one or multiple locations and allows to differentiate classes of inventory and to provide financial valuation Information on held products can be provided including: actual stock, damaged or quality control held stock, in-transit stock and goods movement of held inventories over a period of time The message enables the supplier to plan for future production and manufacturing levels Sales Data Report message Sent by a seller to its supplier, headquarters, distribution centre or third party such as a marketing institute, this message enables the transmission of sales data in a way that the recipient can process automatically Information: terms of product(s) identification quantity sold Price promotions applicable 32

33 Sales Data Report message The message can be used for production planning or statistical purposes The message can be used in conjunction with the Inventory Report to support supplier driven replenishment systems Sales and inventory position are used by the supplier to calculate a replenishment quantity and products are shipped back to the buyer based on this replenishment The supplier can use a proposal order to inform the buyer of proposed replenishment levels which the buyer can confirm with a Purchase Order or change via a Purchase Order Change Request Sales Forecast Report message Sent by a seller to its supplier, headquarters, distribution centre or third party, enables the transmission of sales forecast data in a way that enables the recipient to process it automatically The message transmitting sales forecast data by location in terms of product identification forecasted quantities promotions applicable The message can be used for production planning purposes 33

34 Sales Forecast Report message The Sales Forecast can be used by the buyer to provide forecasts of expected demand to the supplier either for informational purposes or as an actual request for products The buyer can thus be safeguarded against possible supplier out-of of-stock positions If the forecast is perceived as a future commitment to purchase, the supplier can be reasonably confident that a purchase order will be executed to reflect quantities in line with the forecast This will enable the supplier to communicate its manufacturing needs and allow its suppliers to maintain a constant flow of goods Sales Forecast Report message The use of the message requires a specific level of sophistication required by both the buyer and supplier The buyer must have a fairly automated method of controlling and anticipating future stocking levels Issues of concern include the level of detail, frequency and length of forecast increments Some organisations are forecasting six months to a year in advance of anticipated needs Developing and implementing an automated forecasting system may be costly 34

35 Reports messages: Financial Transactions References EAN International An introduction to EDI 70 35