Premium Solutions for the Aviation Industry. The GroundStar Suite for Airlines and Ground Handlers

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1 Premium Solutions for the Aviation Industry The GroundStar Suite for Airlines and Ground Handlers

2 Content The GroundStar Suite GS Planning GS Rostering GS RealTime GS RealTime Mobility GS GroundFleet GS HubControl GS Connect GS CRM GS Business Intelligence System Application Packages References

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4 The GroundStar Suite GS Planning GroundStar is the most comprehensive IT solution for optimized airline and ground handling processes and resource management. GroundStar supports the planning, day-to-day and administrative functions of all sectors of airport ground handling, both in the terminal and on the ramp, individually and as fully integrated turnaround processes. Sophisticated optimization algorithms provide ground handlers and airlines with capability to handle the operations efficiently. Based on easily configurable business rules, GroundStar GS Planning determines resource requirements and creates optimum staff shift and shift pattern models, using integrated flight information processing to produce the best possible short-, medium- and long-terms plans. Strategic Analysis via Scenario Simulations Budget and Capacity Planning Equipment Requirement Planning Staff Requirement Planning for Roster Creation (Integrated with GS Rostering) Continuous Verification/Controlling of Demand Coverage during Roster Management Phase Flight/Demand/Shiftcoverage, KPIs, Reporting Problem Analysis and Controlling: Plan Actual Comparison (via BIS), Target-Performance Comparison

5 GS Rostering GS RealTime With the generation of optimum staff rosters for any period of time based on any variety and level of complexity of work and rest regulations, and supported by extensive time management tools, GroundStar gives continuity to the planning process and supports the transition from the strategic to the operational level. Fast and easy Creation of Rosters and daily maintenance Time Management for Payroll calculation including T&A Reduction of scheduling processes / scheduling time automatic calculation of surcharges possibility of retroactive accounting integration into planning processes vacation request, shift swapping etc. via web-interface online overview: working hours, schedule, requests The core of the GroundStar day-of-operation functionality is the creation of tasks according to constantly changing flight schedules and the allocation of resources to carry them out. The system integrates with multiple sources of information to ensure that full details of the operation are available. Its optimization strength provides for the most efficient deployment of resources and guarantees that contractual commitments are met and rendered services are recorded. Collection and display of all relevant data in a single system Integration of contextualized intranet & internet pages, webcams, airport information Automation of allocation routine work Electronic two-way communication between allocators and staff manages task communication, task progress feedback, report disruptions, capture important process times Generation of data for Invoicing, Quality Management, Statistics and Business Intelligence Analysis of impact of irregularities like flight cancellations

6 GS RealTime Mobility GS GroundFleet GS GroundFleet Telematic Server WLAN / GPRS Position Information On-board unit Telematic Information GPS/ GLONASS GSE Engine on/off Liquid Level Status Information etc... Agile and efficient mobile communications are instrumental to the realtime deployment of resources. INFORM has developed multiple options to provide for automated communications between the system and the resources with regard to the allocation and monitoring of tasks and the capturing of operational data. Wireless LAN Trunked Radio Standard Two Way Radio GSM, GPRS, UMTS Interactive Voice Response RFID Intranet-Client WAP Staff Kiosks Video Display ipad/iphone GS GroundFleet tracks and monitors Ground Service Equipment (GSE) during their operation on the ramp and offers on-line information about location, operational status and further telematics input. The map component GS AirportMap shows GSE location and their status and can also be integrated with flight information systems to show current aircraft stand allocation. A surface movement radar provides the users with a realtime view of taxiing aircrafts. GS GroundFleet offers a wide spectrum of reports for any controlling purpose of the equipment, e.g. efficiency and incident reports. GPS-based tracking of GSE and handheld devices AirportMap displaying GSE and aircraft-on-stand GSE operational and engine status representation Flight status information transferred from GS RealTime On-line reports on GSE utilization, engine run-times, fuel levels etc. Provides data for automized GSE task handling in GS RealTime

7 GS HubControl GS Connect In order to achieve efficiency in a hub or turnaround operation, all related departments, processes and events have to be controlled in a manner. As a sophisticated process-monitoring and steering tool, GS HubControl ensures that factors that may negatively affect a seamless turnaround are easily and promptly identified, and that their impact on the operation can be evaluated and corrected. Real-time transparency of the whole Hub operation Overall control includes: handling and airport processes per flight transfer flows (passengers, baggage and crews) Early detection of potential bottlenecks or irregularities Reliable TOBT prediction Decision support for problem solving One source of information for all stakeholders Increase of punctuality and reliability Reduction of delay costs GroundStar Connect analyzes real-time flight and transfer information to identify critical connections of passengers and baggage as early as possible. Airlines and handling agents manage their connections at hubs with higher efficiency, since the system uses the most current information to show the transfer situation in real-time. A wide alert functionality indicates critical situations, flights and passengers that might miss their connection and suggests alternatives for rebooking. The Dynamic Travel Network Evaluation allows to estimate passenger and baggage travel times in highest detail including gate to gate connections, security checks, bus transfers, longer times in peak hours, special procedures.

8 GS CRM Contracts, Billing and Service Monitoring for Airlines and Handlers GS Business Intelligence System In addition to its planning and management capabilities, GroundStar also provides for the creation and effortless management of handling service agreements, ensuring that services are provided in accordance with the contract, and that any additional services are recorded. The GroundStar CRM system also produces accurate and punctual invoices and invoicing information. Billing of contracted services and additional services Combined invoicing of traffic and handling services Ad-hoc billing of cash payers Interface to financial accounting Management of ground handling contracts Overview of services and prices Integrated report generator Definition of service units GroundStar understands the value of business data and the importance of making it available at the right time, the right place and in the right manner. Therefore GS BIS provides easy-to-use front-ends offering powerful analyzing and reporting capabilities. Visualization of key performance indicators Online performance monitoring Online analytical processing Ad-hoc reporting using business terms Flexible data security layer based on roles- and user-rights Advanced web-front-ends and reporting capabilities Light-weighted installation, easy to administer and maintain

9 Application Packages GroundStar The comprehensive IT solution. References None of the myriad of business areas an airport ground handling operation consists of escapes the deep know-how and wide functionality accrued in GroundStar. Whether a ground service provider specialises in just one of these areas or has a larger scope, GroundStar grants the most comprehensive and efficient solution. Passenger Service Meet & Assist / PRM Gate Service Customer Service Bus Transportation Ramp Services Aircraft Movements Loading/Unloading Baggage Services Aircraft Services Aircraft Fuelling De-Icing Catering HubControl Hub and Turnaround Process Monitoring Engineering Aircraft Line Maintenance Overall Seasonal Flight Information Daily Flight Information Handling Contracts and Invoicing GS GroundFleet Operations Crew Transportation GS Connect Turnaround Supervision Marshalling Security Cargo Cargo Build and break-down Cargo transport Cargo warehouse decision support Cargo security Cargo Truck Docks Backoffice

10 About INFORM INFORM is a team of raised-in-industry ICT professionals who research, develop and deliver cutting-edge software solutions to improve airport and ground handling logistics operations and provide consulting services. GroundStar, INFORM s flagship suite of products, is used by over 60 organizations at more than 150 airports worldwide. It is acknowledged to have unsurpassed optimization capabilities, and to be the most complete and flexible system of its kind at strategic, tactical and operational level »ADVANCED OPTIMIZATION!OPTIMIERT ENTSCHEIDEN!«INFORM GmbH Pascalstr Aachen. Germany