User Handbook Website Copa Courier Version 3- November 2016 USER HANDBOOK WEBSITE COPACOURIER.COM

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1 USER HANDBOOK WEBSITE COPACOURIER.COM 1

2 Content The website copacourier.com has a new look and also new functionalities, implemented to meet the needs of our customers. This handbook has been designed to guide you in your experience to make shipments and more in our new website. 2

3 INDEX Subject Page Number Website copacourier.com.. 4 Access to Mi Copa Courier.5 Mi Copa Courier Content.. 6 Shipping Request Tracking AWB. 22 Account Status 24 Supplies Request.. 26 Rates Simulator

4 Website copacourier.com To access our home page you must enter to and the following screen is displayed: Next we are going to guide you, how to enter in our exclusive area for registered customers. 4

5 Access to Mi Copa Courier. Our new section as a registered customer is Mi Copa Courier. In this area you can do now the AWB, see your account status, request supplies and much more. Click here To Access Mi Copa Courier. In this section you will be able to login with your current username and password. In the event of not being able to do so, immediately contact your Account Executive or your local contact. 5

6 Mi Copa Courier Content. Once you have entered to Mi Copa Courier, with your username and password you will notice the following screen. In this screen you will see options that only registered customers have access. 1. Tracking AWB you will see the status of your current shipment. 2. Account Status here you will have available all the information regarding your billings. 3. Supplies Request here you can order the material for package your shipments is free. 4. Shipping Request this option allow you to do your online AWB. 5. Rates Simulator, with this option you can quote your shipment. Next we are going to explain step by step how to use My Copa Courier and do you online shipments. Now we get into Shipping Request to do your online AWB 6

7 Section 1-Customer: Shipment Request (ONLINE AWB). The field called Customer refers to the name of the company that it s doing the shipment. Select the name of the company (in case you have more than one), with which you want to enter your AWB. You must click on the dropdown menu to see your options. Normally is the name of the company, which is registered in our database, but you could have several associated accounts. This selection can be performed here. You have to write the Address each time. This address is a mandatory field because here will be sent the documents at the end of the process. If you have a promotional code, please placed at field called Promotional Code. Remember: If you need an AWB with values you have to select the option Receive HAWB valued if you don t choose this option you will received a non-value AWB. 7

8 Remember the fields with (*) are mandatories. Section -2 Shipper: When you complete the information in the Section 1-Customer, you have to click in NEXT and then we enter to the section 2. Shipper. The following screen it s going to be displayed By placing the city in the field City a map will be displayed, with this you can find the ZIP CODE in the countries where this field appears in the shipper address. On the next page you will see how this map looks like. If you want a driver of Copa Courier collects your shipment is very important that you select the field Collected at address. But also remember to call to our offices and let us know your HAWB # to do the pick-up. Remember the fields with (*) are mandatories. Now when you placed the City a map will be displayed to find the ZIP CODE if the shipper Address applied to this field. Once you completed this window click on Next. Example of the screen that shows the zip codes. (This function of the zip code is already available). 8

9 To search you must complete the fields region, province and population, if you don t know the zip code click on view and valid zip codes will be displayed. Click the zip code to apply and then Select and automatically appear in the postal Code or Zip Code field. To return to the previous window, just click on the x in the upper right of the image marked with the blue arrow. Once you close the window of zip codes you will return to the main screen and if the all data is completed you can move forward by clicking NEXT. 9

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11 Section 3- Consignee: You will see the following screen. Remember the fields with (*) are mandatories. The information of your usual Consignee will be stored here. Once you place the zip code a map will be displayed. (This function of the zip code is already available) 11

12 (This function of the zip code is already available) 12

13 Once all the data is completed, you must click on NEXT to Section 4. A little help what means the following fields: Field CIF: Generic name for the tax identification code (RUC, RUT, identity card, certificate,etc). This is mandatory information for some destinations when it comes to sending parcels. No completed this field may delay the delivery of the shipment. Field City: Name of the city where are you going to send the shipment. 13

14 Section 4- Delivery: En esta sección debemos colocar cada uno de los datos solicitados acerca de nuestro envío, luego completada la pantallas dar clic en siguiente. Remember the fields with (*) are mandatories Field Bag Number: In this field you can place the number that appears in our Copa Courier Bags This number will help you to identify your Shipments and provides security to the consignee who actually received the Courier Bag with the number that shows the AWB. Field Incoterm: Terms of delivery of the shipment. Only we work with two options. DDP, which provides that you will take care of expenses associated with the release destination, taxes, and other expenses related. And DDU here the consignee who will take care of expenses in destination. In any case remember that they are not included in the freight. 14

15 Field Freight: Is a mandatory field you have to choose the payment method between Prepaid and Collect for your shipment. If you choose Collect you will see the following screen: 15

16 If you choose Prepaid you will see the following screen and the option Account to be charged will be unavailable. 16

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18 Section 5- Confirmation: Here you will see a summary of the shipment and the total to pay. The following screen is for Prepaid Shipments. Once you verified that everything is ok click on Finish. Previous. If you want to modify something click on 18

19 If you choose the Freight Collect you will see the following screen: 19

20 Remember: Once you click on Finish the following Message will be displayed. You have to click on Accept and Finish and AWB will be created in our system and charged to your account. You will also receive a confirmation number to the address that you placed in the Section 1. In the case that you don t need to create an AWB please click on Cancelar. 20

21 Since April 18th your AWB will be available online immediately after you finish you will see your pdf and you can saved and printed. Also we do some additions to the AWB as follow: 21

22 Tracking AWB. In this section you can see the status of your Shipments. Also you can configure the reports according your needs. We are going to give you more details regarding the fields. Parameters for the reports: Creation Date: It s placed automatically with the date on course. Numbers of days to display: Came with 30 days but you can place the quantity of days that you need and the information will be displayed at your request. Filter by: With this field you can filter your report by origin, destination etc. 22

23 View report of your shipments. 23

24 Account Status In this section of the website you will be able to verify your account status. If you click on Ver Guía you will see the AWB of the shipment. 24

25 Since April 18 th 2016, you will have available the bill of your Shipments in a new format, the bill will be available on a pdf file. 25

26 Supplies Request Just with one click you can order Copa Courier Supplies, go ahead they are for free. 26

27 Rates Simulator Here you can quote your shipment without doing a Shipping Request section 1 of My Copa Courier. 27