Relate and Communicate:

Transcription

1 Relate and Communicate: Building Bridges & Connecting with Others Presented By: Tom Crea March 23,

2 U.S. European Command UNIX! Windows NT AUTODIN! DMS GCCS-COP-I3-EIEIO 2

3 USNORTHCOM USEUCOM USCENTCOM USEUCOM USAFRICOM USPACOM USSOUTHCOM USPACOM 3

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5 $ 5

6 Employee Engagement 6

7 Why Should Others Follow You? Business values the employee & Employees value the business MacLeod & Clarke 7

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9 PwC CEOs (active role) 57% 73% IT Manager (authority) 53% 32% 9

10 Articles Forbes: That Useless Liberal Arts Degree has Become Tech s Hottest Ticket UPenn: Revenge of the Liberal Arts Major 10

11 Bureau of Labor Statistics M educators <300K Software Engineers 11

12 March 4, 1988 South Korea 12

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15 Communication 15

16 Motivators 16

17 Decision Making 17

18 40% 82% 18

19 Session Objectives 1. Identify Your Communication Style 2. Understand the Four Styles 3. Practice Identifying Other Styles 19

20 Building Relationships 20

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22 blackhawkleader.com/blog 22

23 Extroverted Task Oriented D C I S People Oriented Introverted 23

24 D I S C Problems People Pace Procedures 96 Demanding Gregarious Patience Cautious 88 Driving Persuasive Predictable Perfectionist 80 Forceful Inspiring Passive Systematic 72 Daring Enthusiastic Complacent Careful 64 Determined Sociable Stable Analytical 56 Competitive Poised Consistent Orderly 48 Responsible Charming Steady Neat 40 Inquisitive Convincing Outgoing Balanced 32 Conservative Reflective Restless Independent 24 Mild Matter-of-Fact Active Rebellious 16 Agreeable Withdrawn Spontaneous Careless 8 Unobtrusive Aloof Impetuous Defiant 24

25 Building Relationships D I S C 25

26 Session Objectives 1. Identify Your Communication Style 2. Understand the Four Styles 3. Practice Identifying Other Styles 26

27 Manager or Leader? The name we give something shapes our attitude toward it. - Katharine Paterson 27

28 3 Psychologists Dominance Influencing Driver Expressive Decisive D I Interactive Cautious C S Stability Analytical Amiable Compliance Submissive 28

29 Extroverted Decisive Interactive D I C Cautious S Stability Introverted 29

30 Decisive Interactive Task Oriented D I People Oriented C S Cautious Stability 30

31 Extroverted Decisive Interactive Task Oriented D I People Oriented C S Cautious Stability Introverted 31

32 Extroverted Decisive 10% Interactive 25% Task Oriented D I People Oriented 20% C S 45% Cautious Stability Introverted 32

33 Extroverted Decisive 10% D Interactive 25% I 35% 20% C Cautious S Stability 45% 65% Introverted 33

34 Decisive 10% Interactive 25% Task Oriented D I People Oriented 20% C S 45% Cautious Stability 30% 70% 34

35 Extroverted Decisive 10% Interactive 25% Task Oriented D I People Oriented 20% C S 45% Cautious Stability Introverted 35

36 Directors Typical Roles Decisive Interactive 10% 25% Sales D I Finance/Technical 20% C Cautious S Stability 45% Customer Service 36

37 Focus Goals Decisive 10% D Interactive 25% I Transactions Tasks 20% C Cautious S Stability 45% Relationships 37

38 Greatest Differences Decisive 10% D Interactive 25% I 20% C Cautious S Stability 45% 38

39 Directors Goals Decisive 10% Extroverted Interactive 25% Sales Task Oriented D I Transactions People Oriented Finance/Technical Tasks 20% Cautious C S Introverted Stability 45% Relationships Customer Service 39

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41 Building Relationships D I S C 41

42 DISC 42

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45 Decisive 45

46 Interactive 46

47 Stabilizing 47

48 Cautious 48

49 Communication Styles (DISC-Index) Individual Team 49

50 Motivators (Values-Index) Individual Team 50

51 Decision Making Styles (Attribute-Index) External Internal Heart Hand Head Empathetic Practical Logical 51

52 Session Objectives 1. Identify Your Communication Style 2. Understand the Four Styles 3. Practice Identifying Other Styles 52

53 Introvert! Identifier " Extrovert Member Feedback Subtle " Body Language ! Strong Infrequent " Gestures ! Frequent Less " Voice Intonation ! More Inflection Inflection Indirect " Eye Contact ! Sustained Reserved " Expresses Opinion ! Openly/ Readily Qualified/ Well- Structured " Statements ! Emphatic/ Generalized More " Patience ! Less Will Wait " Introductions ! More Likely Cooperative " Team Attitude ! Competitive Infrequent, but profound " Team Contributions ! Frequent 53

54 Goal/ Task Formal/ Proper! Identifier " Social/ People " Demeanor ! Relaxed/ Warm Keeps Private " Feelings ! Shows Freely Avoids/ Minimizes " Physical Contact ! Initiates/ Accepts Hard " Getting to Know ! Easy Formal " Body Language ! Friendly Limited Range " Facial Expressions ! Animated In Specifics " Speaks ! Emphasizes Main Ideas Suggested Program " In Meetings Goes With ! The Flow Stays on Subject " Conversation ! May Wander 54

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