Your Guide to Interlink Express. March 2011

Transcription

1 Your Guide to Interlink Express March 2011

2 GeoPost in Europe

3 GeoPost, which is wholly owned by La Poste, is the second largest Parcel & Express business in Europe, with a broad European presence and leading positions in key markets Revenue and Parcel Statistics million parcels delivered in billion net turnover in Achieved N o.2 position in Europe N 1 in Ireland N 3 in the United Kingdom N 2 in Russia N 3 in Poland N 5 in the Benelux N 2 in Germany Operations - More than 20,000 employees - More than 830 depots & hubs - More than 26,000 vehicles N 2 in Portugal N 1 in France N 2 in Spain N 4 in Switzerland N 2 in Italy N 2 in Turkey

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5 Interlink Express UK

6 Interlink Express UK 98 strategically located franchised depots nationwide 30,000 customers 3,000 staff 1,200 vehicles

7 Main UK Delivery Options Next day by 9.30 Ensure your parcels arrive by 9:30am Next day by 12 Ensure your parcels arrive my midday Next Day For assured delivery in the UK by close of business the following working day Saturday Deliver Before 10 and Before 12 to extend your working week

8 Republic of Ireland Services No. 1 domestic carrier 34 depots across the country 98.7% on time delivery In Ireland for over 20 years Hub based in Athlone

9 International

10 DPD in Europe & Beyond Our sister network, DPD,offers seamless connectivity by road to 800 depots in 31 countries across Europe International air express service connects you to 200 countries worldwide Services include: DPD Classic road based delivery throughout Europe DPD Express worldwide air express delivery Special Services for those urgent or unusual parcels

11 International Services Classic DPD delivers over two million parcels a day to 31 European countries The leading carrier for parcels up to 31.5kg Eight times less CO2 emissions by road than air A fleet of 18,000 vehicles operates direct overnight links between 60 international road hubs 800 depots 31 European countries

12 International Services International Services Classic Closed network with highest levels of security Cost effective road based delivery service Over 22,000 staff including a centralised multi-lingual customer service team Online proof of delivery and signature

13 International Services Express An established network to Europe and more than 200 countries worldwide: Integrated IT systems mean you can track parcels via the DPD website 5,000 staff and 4,500 vehicles & aircraft Full advice on paperwork and customs regulations

14 International Services Our Special Services team is on hand to: Despatch bulk products abroad or in the UK Organise sea freight Import to the UK Arrange an exhibition abroad Send a time sensitive, high value shipment abroad

15 Specialist Services

16 Specialist Services Reverse it Always be in control of your returns with reverse it. Recall and relocate your stock at your convenience and track it online. For you Always in control of your stock Recall stock when you want Track it all online For your store or site Automatic collections Pre-supplied labels for returns Hassle-free movement of stock Simple and convenient

17 Hub & Linehaul

18 24 acre site at the heart of the motorway network Capability to sort 200,000 parcels per night 30,000 parcels machine-sorted per hour Smalls sorter processes 10,000 items per hour State of the art weighing and cubing

19 20 destinations 50,000+ per night Complete Sept 2011

20 Dedicated secure CAA approved facility One side built for European drop bodies Automatic cubing and weighing

21 All linehaul vehicles are satellite tracked Routes geo-fenced and alarm will be triggered in Hub traffic office if vehicle is off route by more than 50 metres 100% visibility with updates on vehicle

22 Interlink Express utilises double-deck trailers Carrying one third more parcels than single-de trailers reducing congestion and carbon emissio Modern and efficient fleet of 1,790 vehicles In-house maintenance facilities

23 Technology

24 Latest Hand-held Technology Saturn hand-held computer technology All drivers carry a Saturn hand-held computer unit that sends and receives parcel data Deliveries prioritised Logs specific collection and delivery instructions Signature available to view at within 10 minutes Fast & secure information transfer All parcels scanned at point of delivery Captures signatures as electronic proof of delivery

25 Unique 1 Hour Interactive Service Interlink s one hour delivery window. Launched 1 February 2010 Delivery 22 Mar, :02 We successfully achieved 97.6% ETAs on 13m stops in 2010 Only 5 minutes from route confirmation to text being received Your Kiddicare parcel is due for delivery today between 11:20-12:20. To change the date TEXT 1 for 12 Apr or 2 = 13 Apr or 3 = 14 Apr

26 Unique 1 Hour Interactive Service Deliveries can also be notified and rescheduled via Your order from Kiddicare is out for delivery today and is due to be delivered between 08:32-09:32. Can you please ensure that someone will be available to sign for the parcel at: Kiddicare

27 Customised Web Page One Hour Delivery Window We can also provide you with a customised web page. From this page your customer can: View their parcel tracking data Reschedule the parcel delivery to a more convenient date

28 Calling Card Notification In the event that the customer is not at home to receive the parcel, we will send an as soon as we have left the property advising a calling card has been left. Calling Card

29 Improves 1 st time delivery success Full visibility of actual delivery location Information uploaded to web within 2 minutes of event taking place Simply Electronics (123456) Parcel Next Day

30 Integrated GPS Co-Pilot Automatic navigation to each stop Transmission of GPS co-ordinates mapped every 2 minutes Capture of actual collection/delivery points for future use

31 Route details for Birmingham depot on the 14 th March 2011 for route 137 (05:04) GPS Location Visibility recorded every 2 mins GPS (with activity) Exact delivery location

32 Route details for Birmingham depot on the 14 th March 2011 for route 137 (05:04)

33 Route details for Birmingham depot on the 14 th March 2011 for route 137 (05:04)

34 Route details for Birmingham depot on the 14 th March 2011 for route 137 (05:04)

35 Route details for Birmingham depot on the 14 th March 2011 for route 137 (05:04)

36 Slot: 8/6 Name: Mrs. Smith, Address: 112 Walk Way Postcode: S63 5NL Simply Electronics ( ) Parcel Next Day Mrs Smith, 112 Walk Way, Sheffield No

37 Communicating with our Drivers Instant Messaging The ability to instantly send messages to our drivers from the call centre for them to act on Immediate transfer of crucial delivery/collection information such as entry code information etc

38 Logistics

39 Logistics A state-of-the-art warehousing facility Close to our sortation hub Later order cut-off times 24/7, 365 days a year security 8,000m 2 6,000 pallet spaces 9,000 picking locations

40 Our Online Services

41 Organise your collections online Collections submitted up to 2pm can be actioned the same day All collection requests can be reviewed online Collections can be cancelled online until midnight the day before

42 Proof of Delivery can be viewed on our website at

43 Estimated time of arrival available to view on the morning of delivery.

44 With the standard option, search fields include: Consignment number Parcel number Collection request number Parcel carrier reference With the advanced option, you can search by: Recipient s address Recipient s phone number Delivery postcode Account code

45 The ability to watch your parcels minute by minute.

46 Watch it collections Will provide the ability to monitor those important collections

47 Customer reporting From the Interlink Express website, manage all your UK and international shipment exceptions Exception reports can be viewed and actioned online Quickly and easily identify those parcels that require action

48 Customer reporting Select UK or International exceptions Information will be updated every five minutes Can also filter by exception type Consignment Delivery Address No of Parcels Account Senders Ref Service Reason Created Date & Time /0 ABC Ltd, Loft Business Park, Littleworth Way, Preston PR1 2NJ 1 of Parcel- Next Day No response to calling card 30 March : /0 AMD Heating, Parkhouse Business Park, Nottingham, NG4 6LE 1 of Parcel- Next Day Insufficient Address details 30 March : /0 GM Controls Racecourse Industrial Estate, Chester CH2 2PP 1 of Parcel- Next Day Recipient not known at this address 30 March :32

49 International Exceptions Management Can respond directly to the delivery country Consignment Delivery Address No of Parcels Account Senders Ref Service Reason Created Date & Time /0 Julie Brostrom Laumann Dalforet 8 2 th. Kobenhavn S, of Expresspak DPD Classic Recipient not known at this address 31 March : /0 Jette Grit Toghay, Bredegade 21, Th, Slagelse, Denmark, of Parcel DPD Classic No response to Calling Card 31 March : /0 Emil Ahlmahn, Cl Acacia 12 Portal 2 Laganes, Madrid of Parcel DPD Two Day Insuffiecient address detail 31 March : /0 Esmely Liriano, 2010 Lexington Ave, Apt 5d, Rome It, of Expresspak DPD Classic No response to calling card 31 March :57

50 Customers Experience

51 Helping your Customers

52 Helping your Customers

53 Tracking my Parcel

54 Receiver Tracking Parcel Detail Parcel Delivery Status Senders Ref Delivered, signed for by MACLINDEN on 31 st March 2011 at 13:50 NIM1/WH1/I Tracking History Date Time Location Event Status 31 March :50 Birmingham Delivered, signed for by MACALINDEN 30 March :14 Birmingham Unable to deliver, calling card left (landmark = glass door) 30 March :29 Birmingham On vehicle for delivery 30 March :22 Birmingham Audit scan 30 March :46 Birmingham Confirmed at depot 31 March :15 Hub Birmingham Confirmed at Hub 30 March :46 Manchester Customer data received 30 March :41 Manchester Customer date received

55 Changing Delivery Date Interlink Express Ltd Roebuck Lane Smethwick Birmingham B66 1BY Interlink Express Ltd

56 Leave in a Safe Place Interlink Express Ltd Roebuck Lane Smethwick Birmingham B66 1BY Interlink Express Ltd

57 Amazing People

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60 Working In Partnership with March 2011 Insert Customer Logo