Roger Hupfauer January System Inventory Tool and Portal Customer Facing Product Overview

Transcription

1 Roger Hupfauer January 2019 System Inventory Tool and Portal Customer Facing Product Overview

2 System Inventory Tool and Portal 2 Tool - scans the system Part 1: Part II: Part III: System Inventory Tool System Inventory Portal Backup Portal upload and view results

3 Part I - System Inventory Tool 3 Identifies installed hardware and software on the Experion PKS network Install once, scans the systems at pre-determined intervals in the background

4 What is the System Inventory Tool 4 The System Inventory Tool is a self-service tool that HPS customers install on Experion Flex Station or an Experion Console Station to collect asset data consisting of L1 (controllers and I/O modules), L2 (PCs), and network switches qualified by Honeywell. The collection times can be configured to in the settings, and Experion support goes back to R310 The inventory tool generates an inventory file (.cab) that users upload to the System Inventory Portal to see their inventory details in a logical and graphical overview. Complimentary from Honeywell for current Experion PKS customers, the System Inventory Tool and Portal are available via with site registration - the same login you use for the Spare Parts Online Store and your Support Community.

5 System Inventory Tool Release History 5 R200.1 November 2012 R200.2 December 2013 R200.3 May 2015 R210.1 November 2016 R210.2 January 2017 R220.1 September 2017 R230.1 May 2018 R230.2 July 2018

6 What data does it collect summarized 6 Data in the red box is captured in the PC audit file Data in the green box is found in the LVRLOG file Data in the blue box is found in the L1 audit file Data in the purple box is find in the Switch audit file

7 System Inventory Tool Security 7 Does not collect sensitive data No IP addresses, MAC addresses, or any sensitive network information Cybersecurity Secure authentication on HoneywellProcess.com Enhanced security and support via TLS 1.1 or higher Honeywell Data Governance team Data access highly restricted and protected via Encrypted two-factor authentication

8 Data not collected 8 Experion Hiway Gateway (EHG) Old technology, focusing on ELCN, being replaced by emulated control/c300 Collaboration Station It is a read-only Experion Station and cannot be used for plant operation located on business network level 4. PCUS nodes May add in future release of SIT

9 Installing the System Inventory Tool included with EPKS R510 9 System Inventory Tool dashboard install Experion R510 includes SIT R230.1 optional to install SIT R230.3 will be included in Experion R511

10 Installing the System Inventory Tool included with EPKS R SIT data collector is also installed with Experion media. When Experion software media runs on Server B, there is an option to install SIT data collectors. It is similar to how the SIT dashboard gets installed with Experion media on console station. System Inventory Tool dashboard install

11 Installing the System Inventory Tool stand alone installation 11 Dashboard and Server Installation Guide

12 Running the System Inventory Tool - Configure 12 Running the System Inventory Tool is as simple as starting it from the Start Menu. From there you can configure, schedule / run, monitor status, and gather output. Configure allows you to configure system devices

13 Running the System Inventory Tool - Configure 13 Configure allows you to configure system devices, which you ll do before you run a scan. 1. After the scan is complete all found devices will be shown 2. The yellow icon next to the Systems in the device tree indicate areas that are missing information. You must assign names and resolve issues before moving on. 3. Every bolded entry, except for Do Not Process, in the System Devices list shown below, requires a System Name and MSID. Select one of the branches, then enter the System Name and MSID in the provided textboxes that appear to the right of the System Devices list. 4. In addition to configuring the bolded entries, devices that have not been associated with systems may be moved and sorted into other systems. More details are outlined in the installation and user s guide.

14 Running the System Inventory Tool - Configure 14 Users may select an asset (host name or host type) and drag to a different system/cluster. SIT will remember the change the next time the device scan is run. Nodes with Honeywell assets on them (h/w or s/w) can NOT be moved to Do Not Process, as shown on the previous slide.

15 Running the System Inventory Tool Schedule / Run 15 Once the all the systems have been configured and saved, Schedule / Run will become available as shown You ll set the day, time and frequency in weeks once set, you save it and either select Run Now, or wait for the scheduled run to begin.

16 Running the System Inventory Tool Monitor Status 16 Once the all the systems have been configured and saved, Monitor Status will become available as shown

17 Running the System Inventory Tool Monitor Status 17 The Monitor Status page shows all the systems that have a System Inventory data collector installed and the status of the inventory files produced by System Inventory. The date corresponds to the newest inventory file collected for that system. There are three possible status icons: A green icon with a checkmark indicates the latest inventory file is less than five weeks old A yellow icon with an exclamation point indicates the latest inventory file is less than three months old, or that the data collector has not been installed A red icon with an x indicates the latest inventory file is older than three months or there are no inventory files available.

18 Running the System Inventory Tool Gather Output 18 After everything has been configured and you ve run a collection, the last step is to gather output.

19 Running the System Inventory Tool Gather Output 19 Under Select Results, select a date in the drop-down list. There are two dates available, the first available date corresponds to the most recent set of inventory files, and the second available date corresponds to the second latest set of inventory files as shown here. The default location to store the inventory files is the logged in users Documents folder. To choose a different location select the Browse button and then navigate to the desired folder. When complete, click Save and the compressed [.CAB] file will be saved in the specified location.

20 Part II - System Inventory Portal Web portal organizing shipped hardware, licensed software and installed Honeywell hardware and software Licensed Software: sourced from Honeywell Shipped hardware: sourced from Honeywell Inventoried assets: available for TPS and Experion customers, requires upload of system audit file to portal to view details 20

21 System Inventory Portal what is it? 21 The System Inventory Portal allows customers and certain Honeywell account managers to see their account asset data. Within the portal you can see all your servers, stations, controllers, nodes, and switch hardware and detailed information about each. Depending on which asset you re viewing, you can see the serial number, f/w, BIOS, installed software, serial number, support status, and much more.

22 Accessing the System Inventory Portal - login 22 Once you have your asset file (.cab) ready to upload, you ll need to login to the portal. Navigate to honeywellprocess.com, using your standard Honeywell EID and password, or if you re an external customer, using your standard honeywellprocess.com login.

23 Accessing the System Inventory Portal - navigation 23 Select support, then select System Inventory

24 System Inventory Portal Training for Customers 24 Training video for customers

25 Uploading your data to the portal Pick any of the three below to launch the notifications and tools menu, select tools 25 After you have run the System Inventory Tool and have created the.cab file to be uploaded to the System Inventory Portal, select the tools button and then the upload link Select Upload Inventory

26 Accessing your sites in the System Inventory Portal 26 Select your site, or search by account/site name Customer account names blocked out for privacy reasons Click any site to see asset data, or to access the upload link

27 Accessing your data via the portal 27 Select to view Licensed Software comes from Siebel

28 Accessing your data via the portal 28 This is the licensed software view. You can select the Excel icon to export the list to Excel. If you select one of the line items in the list, a drop down expands to show a list of all the software contracts as shown on next slide.

29 Accessing your data via the portal 29 Click any file name to open the document

30 Accessing your data via the portal 30 Select to view Shipped Hardware comes from the Traceability Database

31 Accessing your data via the portal 31 This is the shipped hardware view. You can also export the list to Excel, just like with the software.

32 Accessing your data via the portal 32 Select to view Inventoried Assets is the data collected by the System Inventory Tool.

33 Accessing your data via the portal list view 33 After selection the Inventory system list view, you ll have to option to see everything about your servers, stations, controllers, and nodes. Selecting the down arrow next to any one of these will expand the section. And like the h/w and s/w, you can export the data to an excel file.

34 Accessing your data via the portal list view 34 Notice under Support the product status is listed. If you hover your mouse over the yellow or green icon, a bubble text will appear with the definition of the support status. If you click the yellow or green icon, you ll be directed to honeywellprocess.com to learn more about migration opportunities for that asset.

35 Accessing your data via the portal list view 35 Select the I/O button to see a list of available I/O devices.

36 Accessing your data via the portal list view 36 When you click on the software button, you ll see you have the option to see a list of the Honeywell applications, licenses, any updates, all the installed apps that were shipped by Honeywell, and Uninstall registry entries for that particular server.

37 Accessing your data via the portal list view of HON apps 37 Honeywell applications (from previous page) will show a list of Honeywell software applications.

38 Accessing your data via the portal topology view 38 Select to topology view for a graphically representation of the control system for that MSID, shown on next page.

39 Accessing your data via the portal topology view 39 Select any yellow link to go to list view. Pan the drawing Zoom in/out the drawing

40 System Inventory Tool contract renewal 40 Start by logging into the portal.

41 System Inventory Tool contract renewal 41 From the System Inventory Portal, if you are a Contract Renewal Approver or a Reviewer you will see the box outlined in blue TO REVIEW! Click on the text here to review your contract(s).

42 System Inventory Tool contract renewal 42 You can review the contract renewal items and make comments if the quantities or items are not correct by clicking the comment icon Customer can review and make comments if the quantities or items are not correct by clicking the comment icon. They can approve or disapprove; will notify Honeywell account manager of status and next steps are taken to correct or move to next steps, as outlined in the contract renewal process.

43 System Inventory Tool contract renewal 43 Upon completion of your review, select either Approve Worksheet, or make comments using the comments icon and select Disapprove Worksheet, as shown in figure 5. The Contract Manager will receive an once you approve or disapprove the contract and take the appropriate next steps. After the review is complete, the To Review! box will no longer appear on the screen

44 Part III - Backup 44 How our solutions fit together Helpful links How to log an issue with GTAC Resolving missing accounts from portal Marketing contact

45 How our Solutions Fit Together 45 System Inventory Portal Self-service tool used to collect System Inventory Data. Upload or the data file to the online Inventory portal so both customers and Honeywell engineers see the same system inventory data. No cost to the customer. Integrated Automation Assessment Honeywell s Integrated Automation Assessment for Experion and TPS System owners provides a general system health performance assessment report using data analytics, best practice benchmarking and expert analysis, helping plants understand what their risks are, preventing system failures and reducing lifecycle costs. Trace Honeywell Trace captures and records configuration data to enable users to track changes, identify engineering anomalies, eliminate errors and accelerate project planning. Ideal for those who continuously engineer their control system, Honeywell Trace provides critical data that lets users know why, when, and what actions were taken and how those actions compare to those in the past.

46 Helpful Links 46 System Inventory Tool Download System Inventory Tool Portal System Inventory Web Portal Training Customers

47 Need help installing/configuring SIT contact GTAC Select Experion PKS Select L1 and PC Audit Tools 5

48 Need help with the portal after asset data has been uploaded? 48 If you run into issues where your data won t upload to the portal, or the uploaded data is incorrect in the portal, please follow these steps to submit a support request. This will create a case and you will be contacted by the support team to address your issue. To submit a request 1. Select Submit a Request (your name and will populate automatically) 2. Select Data Verification 3. Select an MSID 4. Type in your issue in the Notes text field 5. Select Submit

49 Thank you 49