AIDED RECO MANAGEMENT PVT. LTD. INDIA S ONLY RMS COMPANY WITH CUTTING EDGE INNOVATION

Transcription

1 AIDED RECO MANAGEMENT PVT. LTD. INDIA S ONLY RMS COMPANY WITH CUTTING EDGE INNOVATION RFID TECHNOLOGY ZERO RISK FACILITY

2 OUR PRESENCE DELHI MUMBAI OUR CLIENTS COIMBATORE

3 WHY ARM AS PREFERRED BUSINESS PARTNER years of Industry Experience. 2.Customized solution to meet client requirement their buisness process. 3.New start-up advantage-no legacy issue and customized solutions. 4.Industry best rms application-o neil. 5.Single window solution-one stop shop for all your business requirement. 6.RFID-only company to integrate rfid technology in rms business. 7.Safety & security-deploying latest preventive technology and practices.

4 OUR SERVICES Document Storage Management Media / Vital Storage Cloud Storage General Warehousing 3PL Services On Site Record management Digitization Scanning Solution DMS Manpower Staffing Solution Business Process Management

5 SERVICE LEVEL ACTIVITY Record storage and management Media / Offsite Data Protection Digitization / Document e-access Document Storage Data Tape Storage Document Imaging Transition of records Digital Archiving Scan on Demand Retrieval Vital Storage Image Hosting - DMS Indexing Bar Coding Secure and certified destruction Projects Business Process Management General Warehousing / 3PL Onsite Record Room Setup Dedicated Storage Logistic Services Call Centre - BPO Inventory Management Finance Process Management Manpower Staffing solution

6 DOCUMENT STORAGE MANAGEMENT PROCESS CUSTOMER SEND THE REQUEST TO CCD CCD AUTHENTICATE THE REQUEST AND PROCESS OPS TEAM LOCATE THE LOCATION AND PROCESS RETRIEVAL TEAM RETRIEVE THE RECORD BARCODE IS VALIDATED LOGISTIC TEAM DOES THE TRUCK VALIDATION GPS ENABLED VEHICLE CARRY THE RECORDS FOR DELIVERY RECORDS ARE DELIVERED TO THE AUTHORIZED PERSON

7 DOCUMENT MANAGEMENT SYSTEM DMS-A DOC Our document management application is easy to use scan engine application which helps the user to scan, store, copy, retrieve, download, upload, print and mail. Multiple key words search, activity log, user trail adds to its security features. 15-field data entry parameter gives user the complete liberty to customize the application as per their requirement. A web enabled application that can help to view the document from anywhere and everywhere with just a click of a button.

8 A-DOC-DMS-SOLUTION Barcoding Scanning & Uploading of vendor invoices in our A-Doc DMS application. Scanning & Uploading Employee T&E document to SFTP. Scanning of HR Files and upload to A-Doc site as per pre defined category. Scanning of Employee Reimbursement document of various category and processing. Scanning of property document for Housing company / construction on House and uploading in our A-Doc. Scanning and Validation KYC for private Telecom Company. Scanning Records for Hospital Industry. Scanning of Medial document for Insurance Industry.

9 DIGITIZATION / SCANNING SOLUTION RECEIVING DOCUMENTS FROM THE CLIENT PHYSICAL VERIFICATION DONE BY ARM PERSONNEL DOCUMENT PREPARATION, INCLUDING, SEGREGATIONS OF PAGES, REMOVING PINS & TAGS ETC. SCANNING & DIGITIZATION & STORING WOULD BE DONE WITH MIRRORING FACILITY IMAGE QUALITY AUDIT SCANNED IMAGES WOULD BE DONE INDEXING & METADATA CREATION ON THE DOCUMENTS HANDING OVER THE FILES BACK TO RECORD CENTER DVD & HARD DISK BACKUP WOULD BE DONE WITH RELATED IMAGES ENCRYPTED DVD & HARD DISK (USB) WOULD BE HANDED OVER TO THE CLIENT

10 BUSINESS PROCESS MANAGEMENT #CALL CENTRE - CUSTOMER 1. SERVICE 2. INBOUND 3. OUTBOUND 4. CHAT SOCIAL MEDIA #FINANCE AND ACCOUNTING 1. BILLING GENERATION AND MAINTENANCE 2. ACCOUNTS PAYABLE 3. ACCOUNT RECEIVABLE 4. COLLECTIONS 5. QUICK BOOK ACCOUNTING 6. BANKING #HUMAN RESOURCES 1. PAYROLL PROCESSING 2. EMPLOYEE DATA MANAGEMENT

11 BPM SUPPORT CAPABILITIES MULTIPLE DIALLING OPTION Automatic, Preview, Predictive, Blaster, Precision CONTACT ROUTING Skills- Based routing Dynamic priority routing Business rule routing Wait-time Notification MULTIPLE OUTBOUND AGENT SERVICES MULTI-NUMBER DIALLING Up to 6 option exclusion import INDUSTRY LEADING ANSWERING MACHINE DETECTION Voice, FAX, Modem and Mobile Phone Outbound Voice Portal (IVR)

12 BPM SUPPORT CAPABILITIES 1. WIFI ENABLED INFORMATION CENTRES INTEGRATED TECHNOLOGY TO ENHANCED ACCURACY & TRACEABILITY. 2. INVENTORY FILE- LEVEL & BOX-LEVEL REAL-TIME TO CLIENTS. 3. PERPETUAL INVENTORY FOR CRITICAL NORMAL STORAGE & VITAL STORAGE 4. HALF YEARLY ENGAGEMENT WITH CLIENTS (WITH WHOM ARM IS SINGLE VENDOR)ON POSSIBILITY FOR REDUCTION OF RMS OVERALL COST. 5. CLIENT ENGAGEMENT ON SHARING BEST BUSINESS PRACTICES,INDUSTRY,SPECIFIC INRMS(EG.EDUCATING CLIENT ON HOW KYCs DATA IS CAPTURED IN INDUSTRY ETC,SO THAT HE DOES NOT HAVE TO REINVENT THE WHEEL) 6. INVENTORY FILE-LEVEL&BOX-LEVEL REAL TIME.

13 KEY DIFFERENTIATOR...CONT st 1. Service Level dashboard to Clients on the 1 of every month ARM extra-mile benefit on Service count ceilings per day ( with rider). 2.Dedicated Space for High volume Clients at attractive commercials Age of Inventory advise to Clients in line with Statutory requirements to enable decision making on Destruction process thereby optimize storage cost. 3.Toll free Number / Voice Calling/Video Calling with all the facility from CCD 4.Welcome Kit On Sign-up ( Commercial Copy/ Agreement / SOP / Authorization form Fill-up/ Company profile CD / Escalation Matrix.

14 OUR SAFETY AND SECURITY FEATURES 1.24X7 PHYSICAL SECURITY- ALL BAGS CHECKED AND EMPLOYEES FRISKED. 2.NO MOBILE PHONES, LAPTOPS OR DATA DEVICES ALLOWED IN RECORDS CENTER. 3.QUATERLY FIRE SAFETY TRAINING FROM REPUTED FIRE SAFETY AGENCIES. 4.QUARTERLY FIRE SAFETY DRILLS FOR RMS TEAM. 5. VESDA FIRE PROTECTION SYSTEM, FIRE EXTINGUISHES AND ZONE WISE FIRE ALARMS IN PLACE. 6.PERIODIC PEST CONTROL TO PREVENT RODENTS. 7.PRE MONSOON FACILITY AUDITS AND ELECTRICAL AUDITS CONDUCTED ONCE IN A YEAR. 8.POWER SUPPLY TO THE FACILITY SWITCHED OFF AFTER OFFICE HOURS, CCTV AND DETECTORS WORKING ON UPS. 9.GLOW SIGNS MARKING FIRE EXITS, EXTINGUISHERS ETC. 10.EVACUATION PLAN IN PLACE. 11.MEET THE REQUIREMENTS OF THE REGULAR AUDITS CONDUCTED BY CLIENTS. 12.ARM HAS ITS OWN HEALTH, SAFETY, SECURITY AND ENVIRONMENT POLICY. 13.NON DISCLOSURE AGREEMENT (NDA) IS SIGNED BY ALL EMPLOYEE. 14.RESTRICTED ACCESS.

15 ARM-FACILITY RECEPTION AREA CCTV MONITORING ROOM OFFICE AREA STORAGE AREA-VIEW

16 BENEFITS OF OUTSOURCING COST SAVING EFFICIENCY COMPLIANCE Cost goes down when information is easy to find Revenue increases when information speeds responses to customer request Properly Organised information improves compliance posture The risk of fines declines as the compliance improves Aided Reco Management Pvt. Ltd. B-705 A, Kanakia Wall Street, WEH Andheri East Mumbai /