Order Management. Order is Displayed on Seller Center. Customer Orders an Item. Packing. Shipping. Item Delivered to Customer

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2 Order Management Customer Orders an Item Order is Displayed on Seller Center Packing Shipping Item Delivered to Customer Click Ready to Ship for Delivery

3 Order Management 1. Go to orders 2. Click the topic, manage orders.

4 Order Management Pending orders which is waiting for seller to manage, Please following : 1) You also click + in front of each order to see more detail. 2) Pick products and pack which a standards Packaging.

5 Order Management 3) Click Ready to ship 1 2.1) Click Ready to ship When can pack all items this order in 1 box 2.2) Click Ready to ship 2 If the product can not be packaged in 1 box. 1 2

6 Order Management 4) After that a window will appears, click Create package.

7 Order Management 5) Please enter invoice ID : window will show up and the system will automatically generate the invoice number. Then click Save invoice ID

8 Order Management 6) Click Shipping Label : Shipping Label As customer address and order detail Print out 2 copies and put in pouch and stick on a package that you already pack up.make sure the barcode is displayed.

9 Order Management Shipping Label Print out 2 copies How to use Fold in half and put into a plasatic pouch. Making sure barcode showed on package clearly.

10 Order Management 7) Press ready to ship again. And you can close this window.

11 Order Management Back to order overview page, as you can see that move to the ready to ship section.

12 Order Management Check order status You can track the delivery status on completed tab. There are four status which are 1. Delivered product shipped to customers. 2. Cancelled if customer cancel before ship, seller don t need to pay any but if you cancel because out of stock, you will be punished 3. Delivery fail customer refuse at door step 4. Returned product is returned to shop

13 Standard Packaging 13

14 Shipment & Fulfillment Standard Packaging Bubble wrap covering the entire product. Foams cover inner sides of carton box and avoid product mobility inside carton box Product wrapped by bubble before being packed in cement paper cover with plastic or an envelope or a pouch Using 5 cm foams cover the entire product and cover bubble wrap outside. New box and not mix or combine box.

15 Shipment & Fulfillment Standard Packaging Shipping Label You should check the information and items in the box. Put shipping label into plastic bag to prevent water 2 copies of shipping label Make sure barcode clear Use Laser Printers and check the barcode using the barcode scanner.

16 Shipment & Fulfillment Standard Packaging Example

17 Shipment & Fulfillment Standard Packaging Pick up Once ready to ship is processed, pick-up will be scheduled on the following day. However, if pick-up is already scheduled on that day, you may ship out at once. And Lazada will not pick up on holidays. Proof of delivery Seller need to prepare the Carrier manifest documents for shipping. Carrier manifest is the list of items will be sent out on that day. You need to get driver s signature in order to be used as proof of delivery.

18 Shipment & Fulfillment Standard Packaging How to print out Carrier manifest (Pick up) 1) go to ready to ship status

19 Shipment & Fulfillment Standard Packaging 2) Click Print and Print Carrier manifest for selected item

20 Shipment & Fulfillment Standard Packaging 3) Print out Carrier manifest 2 copies 4) Lazada s driver sign all 2 copies and you keep 1 copy

21 Shipment & Fulfillment Standard Packaging Drop Off Check drop off address at When you drop item? You are now able to hand over your parcels to Drop-Off as soon as RTS processed And Lazada will not pick up on holidays. (Same as pick up) Lazada Shipping system Drop off Condition Drop off Sellers will only receive a maximum of 15 orders per day. Dimensions of your order should reach a grand total of 120 centimeters (length + width + height) Your Order should hold a maximum weight of 20 kgs.

22 THANK YOU & GIVE IT A TRY! Indonesia Malaysia Philippines Singapore Thailand Vietnam