PUBLIC SAFETY TELECOMMUNICATOR I/TRAINEE PUBLIC SAFETY COMMUNICATIONS SUPERVISOR

Transcription

1 Kitsap 911 Class Specificatin PUBLIC SAFETY TELECOMMUNICATOR I/TRAINEE Reprts t: PUBLIC SAFETY COMMUNICATIONS SUPERVISOR General Statement: (CALEA 4.1.4a) The respnsibilities f this classificatin include answering emergency telephne calls, determining the nature and gegraphic lcatin f the emergency, respnd t a high vlume f calls, many f which invlve accidents r crimes in prgress. Newly hired Trainees receive classrm and flr training. Upn cmpletin f training the incumbent will answer rutine citizen calls f a nn-emergency nature, ffering advice r instructins t callers, answering cmplex citizen calls that are ften f an emergent nature; calls requiring assistance are ruted t the apprpriate Dispatcher. Examples f Duties: These listings are nt designed t list every duty r respnsibility, but rather t illustrate the essential functins and respnsibilities the jb: Answer nn-emergency telephne calls cming in t Kitsap 911; gather necessary infrmatin by interviewing callers and enter respnses int a cmputer system. Determine apprpriate prcedures and guidelines t apply t specific calls and situatins. Maintain recrds f calls and actins taken; cmplete detailed written reprts. Use maps and electrnic mapping technlgies t lcate addresses and jurisdictinal bundaries. Receive emergency calls cming in t Kitsap 911. Take charge f cnversatins, btain accurate infrmatin and enter int a cmputer while talking, and quickly priritize emergency calls. Assign emergency respnse pririty by determining whether immediate respnse culd save lives r prevent crimes. Rute calls fr assistance t the crrect Dispatcher r apprpriate agency. Cmmunicate with emergency agencies. Run license plate numbers and names as requested by fficers. Perfrm ther duties as assigned. Pssess technical skills sufficient t reslve and address issues with technlgy equipment, sftware, and hardware (per assignment), and t prblem slve independently. Facilitate teamwrk and mrale when participating in prjects, and supprt the effrts f ther team members. Develp effective wrking relatinships with peers, ther staff, and user agencies Cmmunicate effectively, in writing, ver the phne, and in persn, using tact, patience, respect, and curtesy. Class Descriptin apprved and adpted by the Kitsap 911 Executive Directr effective Nvember 8, 2016

2 Be rganized, prficient at multi-tasking, and handle wrk assignments effectively and accurately despite interruptins and/r shrt timelines r deadlines. Wrking Envirnment/Physical Requirements fr all jb levels wrking n the dispatch flr: (The physical demands described are representative f thse that must be met by the emplyee t successfully perfrm the essential functins f this jb. Kitsap 911 prvides reasnable accmmdatin t enable individuals with disabilities t perfrm the essential functins.) Psitins in this classificatin typically require: Perfrming wrk in a high security, emtinally demanding and high activity cmmunicatin dispatch center. Sitting fr lng perids f time while perfrming dispatch duties. Reaching, handling/grasping dcuments. Walking shrt distances. Visin sufficient t read written materials and cmputer screen data. Repetitive mtins fr cmputer use. Clear speaking and adequate hearing sufficient t cmmunicate effectively and respnd apprpriately thrugh the Cmputer Aided Dispatch System. Use f telephne-peratr type headsets t precisely hear vices and ther sunds. Wrking a variety f rtating shifts in a 24 hur-a-day, 7 day-a-week peratin with diverse shift schedules (such as day shift, swing shift, graveyard, and ther variatins) that includes irregular hurs, weekends, hlidays, mandatry vertime required reprting regardless f weather cnditins, and smetimes, limited time ff. Exertin f frce f 20 punds ccasinally and/r 10 punds frequently t lift/carry/mve bjects, files, and ther materials. Incumbents may be expsed t: Cmputer mnitrs, and high nise levels and sunds, i.e. tnes and alarms. Ptentially very emtinally demanding cnditins when cmmunicating with distraught callers, victims f crimes, vilent r hstile individuals. Minimum Qualificatins One year wrk experience in a fast-paced and multi-tasking public cntact envirnment (e.g. bank teller, waiter) r a large public safety cmmunicatins envirnment; AND Telephne and cmputer data entry experience. Up t nine mnths training in a 911 telecmmunicatins prgram may be substituted fr up t nine mnths f the required experience. Preferred Educatin, Experience r Other Qualificatins Class Descriptin apprved and adpted by the Kitsap 911 Executive Directr effective Nvember 8, 2016

3 High schl graduate r GED equivalent. Required Licenses, Certificates, Examinatins/Tests and Other Requirements Please nte: The incumbent is respnsible fr btaining and maintaining all f the fllwing required licenses, certificatins and ther requirements. Prir t emplyment the successful candidate must: Pass a series f written and cmputer based pre-emplyment examinatins. Successfully pass each part f a multi-phase pre-emplyment examinatin, which includes medical/fitness, hearing test, drug test, and psychlgical examinatins as well as a criminal backgrund check that includes a natinal fingerprint check thrugh law enfrcement (CALEA and 4.3.8). At time f appintment, the successful candidate must pssess (and maintain during emplyment) the fllwing: A private telephne line fr 24-hur availability. A dependable means f transprtatin. Willingness t carry a pager and/r cellular phne A valid Washingtn State Driver s License. Within ne year f appintment, the successful candidate must: Demnstrate prficiency with cmputer aided dispatch system, call receiving, and law enfrcement r fire/medical dispatch prir t cmpleting prbatinary perid. NOTE: Upn cmpletin f the fllwing requirements, an Emergency Call Receiver Trainee may be prmted t an Emergency Call Receiver r Emergency Dispatcher trainee, Step 2: Successful cmpletin f the Kitsap 911 Primary Call Receiver Academy and n-the-jb training requirements. Required Knwledge, Skills and Abilities Knwledge f: General infrmatin regarding State and Federal Laws gverning secrecy f cmmunicatins. Kitsap Cunty gegraphy. Class Descriptin apprved and adpted by the Kitsap 911 Executive Directr effective Nvember 8, 2016

4 Prper English language, spelling and grammar. Cmputer data entry Skills and/r Ability t: Appear fr scheduled wrk with regular and punctual attendance. Establish and maintain cperative, effective and prductive wrking relatinships with citizens, ther public safety persnnel and cwrkers using tact, patience and curtesy. Cmmunicate effectively bth rally and in writing. Wrk clsely with thers in a cmpatible and mutually supprtive way in a teamwrk cncept. Operate a variety f technlgical devices. Effectively plan and rganize wrk and cmplete tasks within prescribed timeframes. Learn, memrize and retain relevant infrmatin. Make quick, accurate decisins affecting life and/r prperty. Handle multiple duties at ne time and priritize duties accrding t the nature f the request. Think and act rapidly and calmly in emergency situatins. Adapt t changing situatins. Cntrl persnal emtinal respnses and act apprpriately under high levels f stress. Deal effectively with upset, cnfused, hstile r hysterical peple by phne. Mnitr radi and phne traffic simultaneusly. Understand and fllw ral and written instructins. Speak and read English and enunciate clearly while maintaining a rapid speech rate. Listen effectively, precisely hear vices and ther sunds thrugh a cmputer system head-set. Deal with sensitive infrmatin in a discreet and prfessinal manner. Grasp and retain legal data and cmputer frmats. Relay cmplicated infrmatin t rad units in a brief yet cncise manner immediately. Wrk with cncentratin despite any distractins, interruptins r prblems. Accurately enter infrmatin int a cmputer terminal. Wrk in a cnfined secure area with n utside cntact. Remain in wrk area fr 10 hurs including lunch and breaks. Perfrm shift wrk under peridically highly emtinally demanding cnditins. Wrk ver 40 hurs in a wrkweek as needed. Class Descriptin apprved and adpted by the Kitsap 911 Executive Directr effective Nvember 8, 2016

5 All classificatins emplyed n the dispatch flr are: Classified as eligible fr vertime under the Fair Labr Standards Act (FLSA) Cvered under a cllective bargaining agreement (CBA) with the Kitsap 911 Emplyee s Guild. Unin membership r a service fee bligatin is mandatry within thirty (30) days f emplyment. This includes a mnthly fee and may be subject t an initiatin fee. Kitsap 911 is an Equal Opprtunity Emplyer. (CALEA 4.1.4c) Class Descriptin apprved and adpted by the Kitsap 911 Executive Directr effective Nvember 8, 2016